New-ship features added to existing cruise ships

by Chris Owen on

Want to go on the newest cruise ship but having a hard time justifying the premium price they sometimes demand? The cruise lines hear you and are adding features from the newest ships on older models that are often much less expensive to sail.

New features on new cruise ships are something we almost just expect to happen. The latest, greatest ship coming out always has the very newest and innovative attractions and reflects what we want out of a ship. Royal Caribbean International introduced the world’s largest cruise ship, Allure of the Seas in 2010 but has not forgotten the rest of the fleet. Throughout 2011, the line is adding new features to older ships. Here’s a breakdown of what’s coming up.

On Oasis of the Seas, twin to Allure and not all that old, they’re adding the Dreamworks Experience animated characters as well as a 3-D Movie theater.

Down one class in size to Liberty of the Seas, starting January 30th, that one too will have the Dreamworks Experience and a Broadway hit, Saturday Night Fever:The Musical. Add on a 3-D theater here too as well as The Cupcake Cupboard made popular by Oasis-class ships and Vintages Wine Bar plus a Royal Babies and Tots Nursery.

Sister to Liberty, popular Freedom of the Seas sailing from Port Canaveral will have all that plus a BRITTO Gallery starting March 27. No need to get off the ship in the Caribbean for shopping, this one has it all right on board.

Older ship Radiance of the Seas will add new specialty restaurants Park Cafe, Giovanni’s Table, Samba Grill and Rita’s Cantina in the Summer and get new interactive flat-screen televisions in staterooms plus the Touch-screen signage made popular on Oasis-class ships that helps guests navigate the ship.

Splendour of the Seas will see probably the biggest change. Royal Caribbean is adding 100 balcony staterooms and more inside and oceanview staterooms too. New specialty restaurants and special lounges for Diamond-level members of the line’s Crown and Anchor past guest club plus an exclusive Concierge Lounge for guests booked in suites.

Technology is front and center too on Royal Caribbean with iPod/iPhone docks in each cabin.

It’s not just Royal Caribbean either. Carnival Cruise Lines recently added their popular Punchliner Comedy Clubs, SuperStar LIVE karaoke, huge LED screen Seaside Theater and more to most ships and the popular Chef’s Table dining experience to the entire fleet. Older ships have gone through a $350 million Evolutions of Fun adding Carrnival Waterworks, Adult Serenity areas and more.

%Gallery-113908%
Over at Princess Cruises they may not be pumping out the new ships line other lines (although they do have a couple in the works), but they’ve been busy with a keen focus on quality and an evolution of their on-board product with some pretty cool new features.

The Sanctuary is a secluded spa-like setting complete with massage cabanas, light meals, and signature beverages provided by “Serenity Stewards” assigned to the area. For a minimal charge, guests can reserve space in the Sanctuary for the day and be treated to chilled face towels, music via the area’s MP3 players or Evian water atomizers. Tip: when you get on board, RUN to this place and reserve it for the entire cruise.

The Ultimate Ships Tour takes guests deep into areas of the ship normally off-limits on a 2 to 3 hour journey through the ships engine control room, medical center, print shop, laundry, photo lab, bridge and other crew-only areas of the ship. A$150 per person fee is a bargain for those interested in seeing just what makes a ship work

Even the Room Service Menu was recently revised, enhancing the standard menu with hearty fare such as Chili Con Carne, Baked Lasagna, Moroccan Vegetable Crock Pot with Pita Bread and more served 24 hours a day.

Princess added a Pub Lunch Enhancement for Longer Voyages offering more traditional British dishes, served on days at sea with items like Chicken Curry, Steak and Kidney Pie, Bread and Butter Pudding and more

Up-To-Date on technology is on all the ships too with flat-screen TVs and each ships atrium has Wi-Fi Internet access as do all passenger staterooms.

Something super fun they have is called the Bon Voyage Experience.Princess now makes it possible for friends or family to register from 120 days prior to sailing for a short visit on the day of embarkation in select ports of call. For a fee of $39 per person, guests enjoy a nice taste of on board life including a four-course dining room lunch with wine, a ship tour and souvenir photo. Additionally, the $39 fee can be applied towards a future cruise within 3 months of their ship visit.

The only problem I can see with that one is that you have to get off the ship and say good-bye to your friends as they sail off into the sunset.

Cruise Line Scams: Booze and Beverage Packages

by Chris Owen on

On a cruise, many passengers follow the pay-as-you-go way of buying alcoholic and non-alcoholic beverages, much like they might on land. Others may choose packages that appear to be either convenient or a good value. To determine if a package is simply convenient, a good value or possibly a scam, you’ll have to do the math.

Featured Drink of the Day
There’s something to be said about getting on a ship heading to the Caribbean and having that first frozen drink on deck as the ship sails away. For many, that’s part of the experience. But paying several extra dollars for the cheap plastic glass it comes in over and over is a a waste of your money and a big profit item for the cruise lines. Most all lines also offer the same drink in a regular glass for much less.

Convenience almost always adds up to a higher price. But you may be willing to pay that higher price just to stop stressing over each and every purchase. If so, Celebrity Cruises has some packages that might be just what you are looking for.

Beverage Packages
The thought is “You can drink all the soda you want and not have to worry about how much it is.” True, but do the math. A Classic Non-Alcoholic Package is $91.00 for a seven day cruise on Celebrity Cruises. By the glass they charge about $2.00 for a soda. Do you drink more than 6.5 soda’s a day? If so, you come out fine. If not, you’re better off paying as you go.

Celebrity also offers other packages as well. A Classic (booze too) Package gets Non-Alcoholic beverages, beer up to $5 each and spirits, cocktails and wine up to $8 each for $273 on a seven-night cruise. For a beer drinker, that comes out to 7.8 beers a day. I know people who would come out way ahead on this one and some that would come out way behind too. Again, do the math.

And they wonder why people try to smuggle booze on to the ships.

Speaking of which. We ran across a nifty idea that might just be perfect for smuggling booze.A product offered by by EasyTraveler, Inc. looks to be just what we need, especially if cruise lines move closer to implementing TSA standards, limiting us to no more than 3oz of any liquid upon boarding.

Royal Caribbean already has this requirement listed on their website where they say:


Did you catch that last line?

Please Note: All guests must comply with TSA guidelines for transporting liquids

That’s kind of scary to think of. It’s one of those gray area rules that are on the books but are rarely enforced or are subject to interpretation at the time they come up. Trying to imagine a 7-day vacation with only 3oz of hair products is the stuff of nightmares for some people.

OK fine, how about this little device then?

This should work and the $23 cost is nothing compared to what one might save vs.the $273 package on Celebrity. Or back to convenience, these would work well for a nice cocktail in your stateroom before dinner too.

Yes, where there’s a will there’s a way and you too can beat cruise line scams.

Cruise Line Price Guarantees: nice but a little bit sneaky

by Chris Owen on

Cruise line pricing has always been front and center when making a buying decision. With many variables to figure into the equation, finding a price point you can live with is often difficult to determine. “Is NOW the time to book?” we often ask ourselves. One factor to consider is what happens with pricing after booking. Prices go up and down all the time in a comoddity-like fashion sometimes. A price guarantee to stabilize that aspect of the process is a good thing being offered by some lines now. Just the notion of a “price guarantee” sounds like something we would want to have as consumers. But some are better than others and how they all go about it is a little bit sneaky.

Carnival Cruise Line was the first to do it, a guarantee that once booked, guests would be given 110% of the difference in price in onboard credit should they find a lower price within 48 hours. Aptly titled their 110% Best Price Guarantee, the line even provides an easy online form to make a claim.

Norwegian Cruise Line and Royal Caribbean Internationals price guarantee programs are similar with the same 110% on-board credit offer. Those lines also gives guests the ability to have the booking repriced at the lower rate too.

This is good to know if booking late, within what cruise lines call the “penalty period”; usually within 90 days of sailing. But booking outside of that 90 day penalty period, say 6 months in advance for example, guests are in a different situation.

In that case, price guarantees lose a bit of their bite as booked guests can cancel and rebook at the lower price without penalty anyway. That’s significant because up until recently, cruise lines commonly honored lower pricing and simply applied it to existing bookings if they were asked to. It wasn’t automatic, you or your travel agent had be looking for a lower price then call to make it happen.

The idea was that the cruise lines were grateful to those who booked well in advance and held them in high regard.

Cruise lines live to sail full ships, that’s universal among all lines, and traditionally honored guests who booked well in advance. They were not about to turn their back on those who booked way ahead by granting those booking at the last minute a lower fare and not honoring it on an existing booking, should it be asked for.

Now here’s the sneaky part.

In the past, a quick call to the cruise line, any cruise line, got that new lower pricing applied to an existing booking before final payment. If that lower price came along after final payment, either a refund issued or on-board credit added for the difference. Special sales or promotions like Royal Caribbean’s weekly Sales Event never qualified and there were a few other exceptions with minor variances from line to line. But for the most part, guests who booked far in advance could count on the cruise line to stand by them and do the right thing.

Not so much any more.

Now, say I book a fare 6 months in advance, pay on time and the price goes down after final payment has been made. On Royal Caribbean or Norwegian, I’m out of luck. That guy who waited until the last minute got a lower price and there is nothing I can do about it. I’m not feeling quite as valued now. Carnival runs about the same way too.

At least Carnival gave me an option, and it was a better option that I ever had before, when they invented the Early Saver Fare. This one is guaranteed by Carnival to be the lowest price, no matter what, no matter when, up to two days before sailing or they give on-board credit (like cash on the ship) for the difference. They’ll add that on as often and for as much as I can find when I compare my fare to any other fare they advertise.

It’s not without cost though, the Early Saver Fare has absolute restrictions they don’t waver on. A Non-refundable deposit is required and no changes can be made to the booking once deposited are the two biggies that scare wishy-washy people off. It shouldn’t. The gains way outweigh the possible losses. Like they say “Non-refundable” on the deposit but that’s not totally accurate. If you have to cancel, you can pay a $50 per person administrative fee and carry that deposit forward to another booking to be used within a year. Its not a total loss. No Changes is pretty much what they say. They might let you change a letter or two in the spelling of a name but otherwise that $50 per change administrative fee is charged.

Still, the Early Saver Fare is a good way to go if you are for sure going on your cruise no matter what and odds are your plans will not change. The trick is finding a Travel Expert who will watch pricing for you and snag those lower prices when they come along.

Most people don’t really think about the price over the life of the booking. They should. Prices change.

Cruise Scam Watch: The $99 cruise

by Chris Owen on

Is it real or is it a fake? That’s the big question that comes up when we hear of a $99 cruise. Short answer: If it comes directly from a cruise line, yes, it probably is true. You’ll pay port charges, taxes and government fees on top of that but those prices do exist. If it comes from anyone else, beware; this might be a scam.

We’ll get to the real scammers in a minute. First though, let’s look at a real-life example of cruise pricing that may appear to be misleading but really is not. It’s important to know the difference between the two.

Real cheap fares are often last-minute deals and you’ll have to sail in the next 30 to 90 days to get them. Cruise lines do that to fill up ships rather than sail with empty cabins. Other cheap fares like Carnival Cruise Line’s Early Saver Fare, are for sailings far in advance. These have restrictions, much like a discounted airline ticket.

That Early Saver fare is one of the best values around, no scamming involved but can be hard to tie down on our own. For example, right now the line is advertising fares starting at $169 for a 3-day cruise. That’s a great value.

Let’s play along and see what happens when we try to find that $169 price advertised on Carnival’s web site today as that sure catches ones eye.

Going to Carnival.com we look for special pricing and see that $169 price. We click for “details” and find that $169 price is no place to be found and the low price that jumps off the page is now $209. “That’s OK” we say, let’s play along. So we click on View Sailings by that $209 price and get 74 pages of cruises to look through. Our confidence is restored a bit as we see prices less than that $209 and finally find the $169 price.

Cruise lines commonly offer a price that is restricted to one or two sailings out of the hundreds of choices we might find.

There’s really nothing wrong here and Carnival is not trying to take advantage of us, it’s just clever marketing but totally legitimate. They actually did have that $169 fare. Clicking around you’ll run into the same situation on pretty much any major cruise line website.

It’s a rather complicated process that we get used to really fast which opens the door for the crooks to come in.

This would be a good reason to use a travel agent who can help navigate through the maze of choices. Still, Carnival is an honest company, selling an actual product. Not all travel sellers are.

You’re a winner!
The booking scams often come in the form of sweepstakes winners. You’re at a public event that features booths of information and are encouraged to sign up for a chance to win a free cruise. All you have to do is pay a $99 processing fee. You and a friend can go on a fabulous cruise vacation for just that small fee.

There are a lot of different versions of the “Win a Free Cruise” scam and probably always will be as long as cruises are popular. At the very least these are ways companies collect your personal information which you really don’t need everyone having. On the darker side, there is no free cruise for anyone and/or that small processing fee you was the gateway used by crooks to steal your identity. Just say no on this one.

Still, cruise lines do give charitable organizations free cruises to raffle off for fund-raising so if the source of the free cruise is your church, it’s probably safe.

The travel agency went broke
By now you’re probably getting the idea that “if it sounds too good to be true, it probably isn’t” which surely applies to some travel sellers. A good case in point is Cruise Value Center, a one-time major player in the online booking world that went broke. In this case, it was believed and entirely possible that passengers who had booked cruises and made final payments might not have actually been confirmed on those sailings and the money they paid not passed along to the cruise lines. Yikes! Unsuspecting and trusting consumers out for that rock-bottom low price at all costs could and did get easily caught up in the whole mess.

The cruise line went broke
Just last September Cruise West, a small line from Seattle best known for Alaska voyages suspended bookings after a long series of financial problems. consumers here were left without much recourse either.

Pyramid Schemes
This scam often involves an “amazing business opportunity” for you that can result in discounted or free travel with very little work on your part. Those targeted here are usually people who have been on a cruise or two already and really liked it.

The idea that fuels this scam is that “everybody knows somebody” who might like to go on a cruise. Who better to buy a cruise from than a trusted friend? Along comes XYZ Travel Company who will teach you all about it for $499. For that fee, they promise to provide good training and set you up with the latest tools for booking cruises. All you really have to do is get your friends to buy from you. In return, you get discounted or free travel.

The problem here, and one that has caused cruise lines to stop accepting bookings from companies like this in the past, is that the “training” is inadequate and your title of “travel agent” is meaningless. Legitimate travel agents go through extensive training and will have verifiable letters after their name like CTC, ACC, MCC, or ECC from real accredited organizations.

How to avoid getting caught up in these cruise scams:

  • Never pay with cash or a check, always pay with a credit or debit card. You are afforded some protection there if things go badly.
  • Buy travel insurance from a third party, not the travel agency or cruise line.
  • Use a trusted travel agent. Don’t have one? Ask a trusted friend, relative or co-worker who does or see our tips on finding one.
  • Always insist that payments be made directly to the cruise line. There is no reason for a travel agency to hold your money. You should see the name of your cruise line, not the travel agency, on your card statement.
  • If you want to be a travel agent selling cruises, start with a professional organization like Cruise Lines International Association (CLIA) or the American Society of Travel Agents (ASTA) who can provide guidance.

Flickr photos by liss_mcbovxla and the Italian voice

Cruise lines offer dining options, for a price

by Chris Owen on

If there is one thing cruise lines are it’s responsive to giving passengers what they want. A big part of the cruise experience has always been the food and these days there are more options than ever before. It’s been an evolution as cruise lines look for just the right mix of dining options to be everything to everyone. For the most part, cruise line dining options have been evolving well but not without moving a bit farther away from the all-inclusive nature cruise vacations are known for.

It wasn’t all that long ago that everybody on a cruise ship piled into the main dining room for dinner. They may have chosen an early or late dining time but that was about it in the way of options. Still, considering the all-inclusive nature of a cruise, it made sense and everyone was happy for the most part. Dancing waiters in the dining room and top-notch banquet-style service pleased pretty much everyone.

Then cruise lines started adding what were called “alternative dining options” to ships. Initially they were a single restaurant in addition to the main dining room where one might go for a super extra special occasion, pay a little more and get even better service and even better food than the already great stuff in main dining room.

I remember sailing on Carnival Legend when this concept first came out. We paid $20 extra for a steak that would have been called a roast back home able to feed a family of four along with a dining experience like no other. In the small venue there was live entertainment, waiters always within arms reach and they did a really good job in a different way than the main dining room. It made sense. It was worth the nominal fee and quite an experience. Not that the main dining room wasn’t, this was different and obviously something they couldn’t just throw in for everyone as part of the deal.

Fast forward to now and Allure of the Seas, Norwegian Epic or any one of a number of other ships where the main dining room experience is almost secondary and not the star of the show as it once was. Today there are more options than ever before for dining at any time of the day or night, for a price.

%Gallery-112282%”Oasis of the Seas features 24 distinct dining experiences, ranging from an exclusive signature restaurant, to neighborhood-specific themed venues, and new twists on Royal Caribbean’s traditional dining areas.” says cruise expert Linda Garrison.

Of those 24 dining options, 12 included in the price and 12 cost more, but prices are reasonable starting at $4.95 for Johnny Rockets, fun and casual indoor/outdoor diner to $35 for 150 Central Park, the ships premiere dining venue.

Other cruise lines and ships have up to a 50/50 split between complementary and extra charge dining options too. Norwegian Cruise Lines new Norwegian Epic has 9 complementary options and 10 extra charge choices.

A number of long-time cruise vacation fans recoil at the mere thought of paying a cover charge for, in their minds, what used to be included in the price. Surely, long ago when these options did not exist, that was true. But now pretty much all major cruise lines have dining options and doing so is consistent with what a cruise is all about

On a cruise, as opposed to other packaged vacation options, we can easily customize the experience to be pretty much what ever we want it to be. This is good news for travelers who are becoming more and more all about custom vacation options rather than a boiler-plate same experience for everyone.

Yes, you can still book a cruise, and have a good time without spending one penny more than the price of the cruise. The lines are well aware that it was the all-inclusive nature and extraordinary value of a cruise compared with other options, that got them where they are today. They are not going to turn their back on that.

Attractive dining options, at an extra charge, allow those who want more than the standard fare to get just that.

In 2011 and beyond, look for this trend to continue as cruise lines as well as other vacation options allow more customization. Those who want to debate the topic need to wake up and smell the coffee, this is not going away.