Flight attendant: Packing heat was a mistake

by Tom Johansmeyer on

Let’s be clear: Amber Robillard said she didn’t mean to put a loaded handgun into her carry-on bag. The flight attendant – keeper of order, safety and beverage cart service … not to mention explainer of the rules – says she accidentally packed heat, without a license, when she went to Indianapolis International Airport.

It’s all a big mistake.

On June 4, Robillard was charged with carrying a handgun without a license, in addition to “entering a controlled area in an airport with a weapon,” according to the Associated Press. The AP further explains:

Court records say the 39-year-old told police she mistakenly picked up a bag containing her gun during a trip to Indianapolis. Inspectors found the gun in her bag when she arrived at the city’s airport to work on a Delta Air Lines flight to Atlanta.

Yeah, she took her gun to work – with an airline. Genius. Next time this flight attendant tells you to turn off your Kindle or BlackBerry, how much credibility will she have?

Galley Gossip: Switching seats, exit row safety & asking for upgrades

by Heather Poole on

Recently on a flight a passenger took the empty seat beside me. He had an assigned seat that he left behind. If by luck of the draw I had an empty seat (true not paid for), then it seems to me that as a beneficiary of said luck that I have inherited certain rights. If the other guy had stayed in his OWN seat, I would have had the enjoyment of more space. His moving AFFECTED me. The only reason I point this out is because while my situation was benign, I know that sometimes these little irritations or frictions on flights escalate into real on board conflicts (fights), and while I am describing out a pretty subtle point here, I think that it is better for the flight crew to mediate between passengers using preventive practices (etiquette, courtesies, “rules” etc.) rather than letting passengers resolve them themselves, in those cases where we are dealing with seat assignments at least. – Trevor

I’m going to tell you what 90% of the flight attendants I know would say. You paid for a seat. One seat. Not two seats. Not an entire row. Just a single seat. So if a passenger wants to switch seats, that’s okay. The passenger is allowed to sit in “your” row. While at my airline passengers are free to move to any open seat available in their ticketed cabin, other airlines (regional carriers dealing with weight and balance issues and airlines who charge extra for certain seats in the same cabin), require passengers to ask a flight attendant before swapping seats. If the flight attendant says it’s okay, it’s okay, the passenger can move.

Just because you were lucky enough to to score an entire row to yourself does not mean you have “inherited certain rights.” Oh sure it’s annoying when someone who already has a seat invades your space, but imagine you are the one stuck in an undesirable seat and there are two open seats in the row behind you, wouldn’t you move? Should a passenger have to suffer just because someone else is the “beneficiary of said luck” when there is plenty of room for both passengers to stretch out and relax?

In the future, if you’d rather not sit next to anyone, try making your row a little less appealing. The most popular seat on the airplane is the aisle seat. Take it! Otherwise someone will plop down beside you. Then, after takeoff, spread out. Pull the tray table down and place something on top of it. Put a bag, coat, or book in the seat beside you. Pretend to sleep. Not many people are ballsy enough to wake a sleeping passenger. Try traveling with a packet of Kleenex. No one wants to sit next to the sick guy. Or better yet, travel with a child. Works for me. Passengers avoid kids like the plague. That said, if someone still wants to sit in your row, they can. So be prepared to move your things out of the way.Airlines are charging for exit row seats and I have been on two flights where they have remained empty and flight attendants required payment from passengers who requested to switch to them. My question is what happens in case of an emergency landing? Do you think it is safer to have an able bodied person willing to open the door sitting there? I can visualize pandemonium as people rush to the door. I think gate agents or flight attendants should be able to offer these seats to qualified passengers! – Laura

While it makes sense to have willing and able bodied passengers who meet the exit row criteria seated in an exit row in case of an emergency evacuation opposed to leaving those seats vacant, FAA does not deem it necessary. I could tell you why I think this is, but it doesn’t matter what I think, or what you think for that matter. It is what it is. My question to you is, if flight attendants and agents working for an airline charging an extra fee for the exit row could move passengers to the vacant seats for free, how would they determine which lucky passengers to choose without creating the same type of pandemonium? With all that leg room, the exit row is the most sought after row on the airplane! That said, I understand why some airlines, mostly discount carriers, are charging the extra fee. They have to stay in business somehow!

At my airline we do not charge a fee for the exit row, but our ticket prices are higher than most discount carriers and the exit row is often blocked just for frequent fliers. Nine times out of ten the most elite frequent fliers occupy the exit row and bulkhead seats. So while my airline isn’t charging a fee for the row, they are asking for something even more – passenger loyalty. It comes in the form of miles. So what’s worse, an airline charging a small price to anyone willing to pay for the extra space, or an airline who only rewards a select few? Wouldn’t you rather be able to purchase the seat than not even have a shot at it?

This summer my husband and I will be traveling internationally. (New York to Warsaw) We have never asked for an upgrade to first class. If the agent says there are seats available, is there a charge? Or just willingness to fill a few seats? Additionally, what is the “polite” way to request an upgrade? – Lecia

While it never hurts to ask, it’s highly unlikely you will get an upgrade to first class free of charge. Not with airlines losing money the way they are these days. Because so many people travel often, it’s unfair to upgrade one group of passengers over another without going through the proper procedures. Trust me, passengers are keeping tabs. If an agent were to upgrade a passenger for free, rest assured that agent would hear about it in the form of a complaint letter from another passenger who also wanted an upgrade. For an airline employee, upgrading passengers for free is not worth losing a job over. Remember passengers are miserable, flights are full, and agents are under a lot of pressure to get airplanes out on time, so if you decide to give it a shot, be polite, friendly, and honest about what you want. Agents have heard it all, every story in the book, from pregnancy to bad backs. An honest approach will only work to your advantage. Whatever you do, do not hover over an agent. That will only work against you. Simply wait until the agent has a free moment to ask your question, and then, after your request has been made, step away from the desk. The last thing an agent needs is added stress.


Photos courtesy of Matt Sidesinger and Rnair

Spanish flight attendants produce nude calendar to publicize bankruptcy

by Laurel Miller on

When the going gets tough, the tough get…naked.

The cabin crew of Air Comet, a Spanish airline, have come up with a creative way to draw attention to the company’s recent bankruptcy: a nude calendar. Air Comet isn’t the first European airline to have pulled this kind of stunt; Ryanair and Viva Aerobus have also produced more SFW versions.

Through saucy photos that lend further credence to the “sexy stew” image, the female flight attendants are hoping to generate publicity about the 600-cabin crew members’ nine months of lost wages. They also hope to earn enough to fund their legal battle against Air Comet.

Photo spreads feature the fetching flight attendants in various flight-related poses, including one of a nude woman stretched across a jet engine, clad only in an emergency flotation vest.

This is not the first time Air Comet’s “air hostesses” have used their bodies to political effect. Last February, one woman conducted a naked interview in which she vented her anger at the company’s president. How very…Euro.

[Via www.eturbonews.com]

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Passenger uses SkyMall to block air vent

by Mike Barish on

Airplanes are notoriously cold. That’s why everyone is eager to find the blankets and airlines are looking to make money off of them. But what do you do when the temperature in the plane is so low that you can’t possibly relax? If you’re on a plane that doesn’t allow you to close your the air vent above you, you’re typically out of luck. Recently, however, one passenger used some ingenuity, chutzpah and an airplane staple to remedy the situation on his own.

My friend Colin McCabe was flying to Austin earlier this month to attend the SXSW festival. His particular Delta flight was chilly. Or, as he put it, “meat locker cold.” The air vent was right over his head and could not be adjusted. He attempted to warm himself with a (free) blanket for 20 minutes to no avail. He notified the flight attendant of his discomfort and was told that there was nothing that she could do to adjust the temperature. Essentially, he was on his own.

That’s when the idea hit him. He grabbed the nearby SkyMall catalog, wedged it in the vent and completely blocked the flow of air raining down from above. He quickly became comfortable as the temperature by his seat increased. He had saved himself from the icy torment and cemented himself as a legend in the SkyMall Monday pantheon.

Sadly, the fix was temporary. The flight attendant told him that he had to remove the catalog as it was a “fire hazard.” Once again, he was besieged by gusts of frigid air as he flew south towards Texas.

Despite his thwarted attempt, we salute Colin for his quick-thinking (and for taking the photo above to share his experience).

Have you ever been so cold on a plane that you were at your wits’ end? What did you do to warm up? Share your tales of arctic airplanes in the comments.

Photo by Colin McCabe via Flickr.

Two billion reasons why you pay to check bags

by Tom Johansmeyer on

Or, you could call it “2 billion reasons why flight attendants shouldn’t get raises.” It works both ways.

The labor debacle at British Airways reminds us of the perpetual stupidity turmoil that has come to characterize the airline industry. Not to pick on BA, but the strike shows how disconnected the flight attendants are from the nuts and bolts of the business, and it translates across the pond. Yet, passengers are in a similar state of denial, feeling wronged by the airlines as they are nickled and dimed for “amenities” such as checking luggage. With the latest data from the Bureau of Transportation Statistics, it’s pretty obvious that airlines need to bring in some more money, and it has to come from somewhere.

In the United States last year, 769.9 million travelers set foot on planes (departing from, arriving to or completely domestic), a decline of 5.3 percent from recession-stained 2008 and off 8.2 percent from 2007, when 832.2 million passengers flew the friendly skies. This was the first time the number of fliers fell below the 800 million mark since 2004, in which 763.7 million passengers boarded planes. Think about it: 2009 is basically 2004. The airline industry has lost five years of growth.Meanwhile, fewer people were paying less for tickets, with the average fare falling $30 from 2007 to 2009 – settling at around $315. The increase in demand led to the shedding of around 700,000 flights from 2008 to 2009.

In all, this dynamic cost the U.S. airline industry approximately $2 billion … and that doesn’t include financial losses elsewhere. Fewer customers spending less led to a profound decline in revenue, and the airlines need to find a way to get it back. They’ve been able to close the gap, in part, through the ancillary fees we’ve all grown to hate. Every time you pay to check a bag, eat an unsatisfying sandwich or grab a little more leg room, you’re helping to keep these guys in business.

Of course, this would be a lot easier if the airlines would do their part. Price increases are frustrating when you see striking employees looking for more in a market where their salaries are effectively unsustainable. And with some flight attendants willing to subject themselves to interviews with 18 airlines in order to land a job, it’s pretty clear that demand is sufficiently high to make pay raises not only unnecessary but irresponsible.

So, it’s time for both sides of this equation to accept reality.

Passengers: you’ll be paying for extras. The airlines need it right now, and the beauty of momentum is that they’ll keep charging us for everything imaginable even when the economy recovers, because they aren’t going to slash a revenue stream that’s paying off.

Flight attendants: raises? Look at the economics of the situation. If passengers are paying more for the same service and demand is high for a shrinking number of positions, there’s no reason to pay them. With revenue in the tank and an aggregate net loss of $4.6 billion for 11 U.S. airlines last year, there’s no money for raises … unless there’s a new way to extract blood from a stone, of course.

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