Airline apologizes for male flight attendant harassing a 15-year-old

by Annie Scott on

Australian airline Jetstar has recently apologized to Sunshine Coast-to-Melbourne passenger Elizabeth, who got a little more than she asked for on her flight.

Elizabeth’s 15-year-old daughter was harassed on Facebook by a male Jetstar flight attendant who met her on the plane, and reportedly got her name from her boarding pass. The 15-year-old, whose 16-year-old sister was also on the flight, received a Facebook friend request from the man, and when she ignored it, she started receiving messages. How’s this for creepy? From Switched.com:

“I’ve never wanted to add a 16-year-old before… um, well you seem quite mature maybe we might come friends. Here is my number….do you even have a phone? What area do you live in?“

According to The Straits Times, Jetstar rep Simon Westaway has said: “We had a very senior manager contact the mother … We have expressed an apology to her.”

FoxNews.com reports that the mother Elizabeth “worried especially during the school holidays that he had made other such requests and impressionable young girls had accepted them.“

My thought on this is: even if it were well-over-15-me, I’d have reported this guy for … I guess an invasion of my privacy? I don’t know. There’s so little shielding our information from customer service representatives of all types.

Do you think the law should protect our information, or perhaps just our children’s information, from the eyes of representatives like flight attendants? And then what do we become … numbers? How on Earth do we fix a conundrum like this?

Galley Gossip: How to create a flight attendant Halloween costume

by Heather Poole on

It’s that time of year, people! Hopefully you’ve already figured out what you’re going to be for Halloween. It is right around the corner, ya know.

I’m the type of person who usually waits until the last second to pull something together, which is why I almost always end up feeling insecure about my costume, a crap costume, which only leads to a miserable night out – that is if I even go out! It all depends on just how crappy the crap costume actually ends up.

But this year I’ve decided to do things a little differently and embrace the holiday season. I’m going to dress up in something I’ve planned out well in advance. What that costume may be I still don’t know, but my three year-old knows that he’s going as Captain Hook and wants me to dress up as Tinkerbell. Not a chance. Thankfully there’s still plenty of time to figure it out.

Now if you’re like me, you’re looking for a costume that’s easy to throw together and inexpensive. So why not live out your inner fantasy and dress up as me – a flight attendant! Think about it, you’ll be able to deliver drinks and do the pointy-point all night long. Oh you know you want to!

Last year at this exact same time I came across an interesting post from Jennine (that’s her in the photo) who has a fantastic fashion blog called The Coveted. Imagine my surprise when I spotted her dressed up as a stewardess for Halloween, a fantastic get up she created by using clothing from her very own closet.

“All you need,” Jennine writes,”is a hat, gloves, a neck scarf, a go-go dress or shift dress, a vest, and knee high boots.”

As for hair and make up, Jennine suggests to go heavy on the liquid eyeliner and use blue eyeshadow and red lips. Of course the beehive is a must.

What’s that you say, the retro look really isn’t your thing? You’d much rather unleash your inner slut? That’s okay. It’s a good thing I’m here help.

I plugged the words FLIGHT ATTENDANT COSTUME into the search engine and then went through dozens of web sites until I narrowed it down to my favorites. See a costume you like, just click on the picture and you’ll be directed to a page where you’ll be able to place an order. It’s that simple. You can thank me later. By the way, the pink and orange dress with the white go-go boots is by far my favorite retro flight attendant costume – just in case you were wondering. Now don’t start clicking away just yet, not before you have a chance to scroll down to the bottom of this post for a few very important tips on how to complete your flight attendant transformation.

You’ve picked out the perfect flight attendant costume, so why not take it a step further and go for it. See what it’s like, really like, to work the unfriendly skies by doing what flight attendants spend a good portion of their time doing at 30,000 feet…

Point a lot: “Flight attendants tend to point a lot, they point at the exits, they point at the aisle, they point at the bathrooms. They point at your trays while they are telling you to put them away,” writes Jennine.

Smile: Fake smiles are even better.

Apologize Do it as often as possible, even when it’s not your fault. Make sure to mean it when you say it.

Sell whatever you can get your hands on. Why not have fun and make a little money while doing so.

Pick up trash – I’m not talking about your future ex-boyfriend or girlfriend.

“Abuse” your power. Flash your badge and cut the line. Once you get where you need to be, push your way through the crowd while reminding people that the seat belt sign is on.

Happy Halloween. Hope you have a terrible fright!

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Galley Gossip: Flight attendants under investigation for bomb threat

by Heather Poole on

Like I mentioned in my last post, Fly-Girls, a flight attendant docu-series airing soon, it’s rarely ever a good thing when flight attendants are in the news…

It happened a few seconds after the Captain on my flight from Miami to New York introduced himself and then asked if I had brewed a pot of coffee. I had, in fact. I always do whenever I’m working the galley. I poured him a cup and told him my name as we boarded a full flight on a 757.

After taking a sip, he whipped off his hat and hung it on a hook against the back of the cockpit door. Nonchalantly he said, “Did you hear about the bomb threat today?”

Immediately I stopped counting meals, chicken with rice and cheese tortellini, and spun around to face him. “What happened?”

“A flight attendant found a note in the lavatory. It said there was a bomb on board the flight.” And with that he was gone, too busy chatting away with a mechanic who had stepped into the cockpit.

Of course the first thing that came to mind when the pilot uttered those two oh-so-innocent words, “flight attendant”, was oh no, please don’t let it be a flight attendant who wrote the note. The next thing I thought was, I wonder if the crew was on reserve.

The only reason I suspected the crew was because something similar had happened a few years back. Even in that case, so many years ago, when I heard on the news that the flight attendant under investigation had been on reserve when she left a note in the lav, I had to laugh. Just because being on reserve does make one a little bit crazy. At times. But usually not that crazy, not bomb writing crazing of course!

When I mentioned to a friend, and lawyer, what had happened on the American Airlines flight from Boston to Miami, as well as whom I hoped the suspects would not turn out to be, he said, “Tell me, how does ‘we will get fired’ ‘we will go to prison’ get left out of the thought process before writing that kind of note?”

Good question.

Then I reminded him, as well as myself, that the flight attendants in question are innocent until proven guilty.

Two days later I am now unhappy to report that what I had prayed would not be the case seems to be kinda-sorta happening. The crew is now officially under investigation. The details are as follows…

  • A flight attendant found a message scrawled on the bathroom cabinet that read, “Bomb on board – Boston-Miami”
  • The aircraft was evacuated and luggage was searched by a bomb sniffing dog at an isolated area at Logan Airport. No bomb was found
  • FBI interrogated two crew members; a male and female flight attendant
  • Passengers were transferred to another flight and continued on to Miami

And here’s the kicker, the same two flight attendants under investigation for this bomb threat were on another flight from Miami to Boston just two weeks ago when a similar bomb threat was found. I kid you not.

Again, innocent until proven guilty.

But if these two are guilty, just how dumb are they to do it (period) on two different flights they’re crewing – two weeks apart! Do you think maybe, just maybe, they might be dating? I mean how else do two people get involved in something like this? Or do you think they’re roommates? Best friends? Or two disgruntled coworkers who just so happened to hold the same line last month? Seriously, what do you think?

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Photo courtesy of Purplemattfish

FBI hunts for close in Miami-Boston bomb threats

by Tom Johansmeyer on

The FBI is looking for common denominators in bomb threats on American Airlines flights between Miami and Boston. Two cases have arisen, prompting the FBI to dig a little deeper. The most recent incident occurred on Wednesday, when a flight attendant found “bomb on board, Boston-Miami” written on a bathroom cabinet. A search of the luggage yielded no bombs or other weapons.

On September 17, a flight attendant found a threatening note in the lavatory – the plane had departed Miami at around 9:30 PM and had to head back only 40 minutes later. Again, a search of the plane turned up nothing.

Too coincidental to be a coincidence, it seems, the FBI is looking for any common threads that may exist.

Galley Gossip: 9/11 – We will never forget

by Heather Poole on

Silence has strength. Often times silence is more powerful than words. Today I have decided not to remain silent.

That’s Terry Thames, an American Airlines pilot, hanging out of the cockpit window. This is the first American Airlines flight returning to Washington Dulles after the skies were reopened four days after 9/11. The photo was featured in the book, Reclaiming the Sky, by Tom Murphy.

I can’t stop staring at the photo and thinking about how great it must have felt to have hung that American flag across that airplane when it finally came home. I love that photo. Maybe because it’s one of the few taken at that time depicting strength, not sorrow. Which is exactly what many of my colleagues, as well as our passengers, radiated when they walked on board the airplanes and soldiered on days after our world completely changed.

Last year on this very day I wrote a post, 9/11 – That day, about what had happened to me eight years ago and how it still affects my colleagues and I today. The best part about the post were the readers comments, all so full of hope and strength. I didn’t want to write another 9/11 post. Really, I didn’t. What more could I say? But then how could I not? I’m a flight attendant. If I don’t write about it, who will?

A few days ago I logged into Twitter and typed, “We will never forget,” and then I pressed send. The message went to @planesofthought, an organization that collects thoughts and turns them into paper airplanes that will cover New York City’s skyline to remember the lives lost on 9/11.

After that I wrote, “I’m looking for interesting 9/11 stories. How it may have changed your life in a positive way.”

No one answered back. Not one person. The silence was deafening.

I tried again on Facebook and this time I got a response – one response. “Positive? That’s a hard one. I guess how New Yorkers found some closeness. American pride came back. Sadly, it’s slipping away again,” wrote Lynne, a fellow flight attendant and friend.

While I couldn’t agree more, I worried that I may not have gotten my message across the way I had intended, so I added, “I’m looking for stories about people who started doing things they always wanted to do, but never did, before 9/11.”

Again, no response. Complete silence

I prayed my question did not offend and decided, once again, not to write this post.

While we’re constantly reminded of 9/11 every single time we go to the airport, take off our shoes,and throw out our bottled water before passing through security, grumbling about it as we do so, it does seem, at times, as if it never happened, that day, eight years ago. But I don’t think we’ve forgotten. In fact, I know we haven’t because I truly believe silence has meaning.

Just as I was about to scratch this post for good, Jeffrey sent a note via Facebook. “I worked for an airline and took a buyout offer on 9/28/01. Hired a career coach. Became one. Used the buyout money to launch a successful executive coaching business. Launched a second entrepreneurial venture in 2008, which is my passion – SAVVY NAVIGATOR.”

Slowly, but surely, the stories began to trickle in. Erin, who described herself as a mother/wife/traveler, wrote, “My whole life is still divided by pre/post 9/11…for better or worse.”

Mark, a frequent flier, wrote, “Heather, you may have seen this story before. It’s about a United Airlines flight attendant who was supposed to be on United Airlines flight 175 that crashed into the Twin Towers. Because of a typo and then later computer problems she couldn’t trade to get her trip back. On the employee bus that day she actually spoke with the flight attendant who “took her trip.”

I clicked the link Mark had attached and wound up on the Boston Globe web site where I read a story, Flight attendant changes course, I’d never heard before about a flight attendant who just barely survived 9/11, a flight attendant who is now a nurse.

Next it was Chris, a pilot, who wrote, “I think I have a real problem with the context. When I was an Air Force pilot, I knew what I was doing could get me killed. That was my job, and I accepted it. And I accepted when every 9 months or so, one of my buds became, as we used to say, a “mort” (mortality), or “a ghost” (as in, “Remember Bugs? Sea of Japan–he’s a ghost”). That was the deal.”
“9/11 was not the deal,” Chris added. “Our colleagues weren’t anything but murdered. They had no chance, and no choice. That’s a breach of faith, and too high a price. I don’t know who to blame, who to accuse, who to hold responsible, who to fight back against. And yet, our management makes us all just cost units, marketable, forgetable commodities. Okay, I’ll shut up now.”

And with that the silence continued…

While this post initially started out as a story about your stories, it quickly turned into a post without a story, which made me a little sad. But that, in itself, is a story – one that should be told. I’m a flight attendant. If I don’t write about it, who will?

Photos courtesy of (American Airlines) Tom Murphy, (flag quilt) Catface3, (9/11 tribute light) PlanetGordon.com