Galley Gossip: A question about flight attendant buddy passes

by Heather Poole on

Hi Heather,

I had an intriguing conversation with my best friend yesterday. His mom is now a retired American Airlines flight attendant. I’ve always been enamored with his ability to just hop on a flight whenever he wants for virtually no money. Just yesterday he was telling me the story how his mom only gets one registered companion (or whatever they call it) and since his sister is her register person, his mom had to find a friend to put him on as that persons registered person. That got me thinking, I wonder if I can find a really cool chick that I can compensate nicely to have her put me on as her registered companion (or whatever). Then I thought of who I know that’s a flight attendant and I remembered your blog! Since I’m running my small company, I’m always forced to pay ridiculous fares for last minute trips, and the inability to be more flexible with my flights. Wanted to hear your thoughts on this. Do you know of this taking place? Or is it too good to be true? Anyway, great blog!….looking fwd to hearing from you.

Best,

Jason

Dear Jason,

Do you feel me smiling as I simultaneously shake my head slowly back and forth? Do you know this is a HUGE flight attendant pet peeve – asking for passes? You must have no idea how many times people ask flight attendants about their buddy passes, and these are mostly people we rarely even know, like people we just happen to meet in the course of our day! Like the mailman, or a taxi driver, or even a random colleague of the spouse. Just last month my son’s preschool teacher hinted around for a pass. And my mother, who is also a flight attendant, was hit up by a nurse at her doctor’s office.

You mentioned that your friend, the one whose mother is an ex flight attendant, is able to fly back and forth whenever he wants for “virtually no money”, but that little bit of money is actually a lot of money to a flight attendant who is probably making on average 40K a year, and that’s only if he/she works for a major airline and has decent seniority with the airline. Keep in mind that money is automatically docked out of a flight attendants pay check, which, after we pay our bills, could be described as “virtually no money” leftover for anything else. Did you know that flight attendants also get stuck paying the taxes on your trip at the end of the year? We do.

Perhaps you’ve heard the phrase, “Marry me, fly free?” That has since been changed to “Marry me, fly standby!” Have you flown standby recently? Do you really want to spend your day running from gate to gate, waiting for an agent to call your name, praying each time the agent picks up the phone that they’ll please call your name, please call your name, please call your name, only to feel as if you’ve just won the million dollar lottery when your name is actually called?

When I mentioned on Facebook that someone I didn’t know had asked about compensating a flight attendant for a buddy pass, Tom, a flight attendant, wrote, “I can get you a standby pass, which will allow you to ‘stand’ around all day then drive home mad at me!” Bob, the singing pilot, added, “I only give buddy passes to people I hate. Then I can gleefully relish when they get stranded in Senegal for 10 days.”

Every airline is different when it comes to how their buddy pass system works. Flight attendants, spouses, and immediate family members are able to travel for next to nothing. Whereas it costs a flight attendant almost as much to give a friend a pass as it would if that same friend had just bought the ticket outright. Now it’s a totally different story if the friend traveling on a pass gets upgraded to a first or business class seat, because then the pass becomes quite a steal, but our VIP travelers can’t always get those premium seats and they’re on the standby list way ahead of you!

As far as compensating a flight attendant for a travel pass, I do not know any flight attendants who’d be willing to put their jobs at risk like that. Most airlines state that it’s against company policy to use travel benefits for work related reasons.

Jason, have you seen how cheap airfares are today? They’re so cheap that whenever I fly with my son I almost always buy a ticket, just so I can get where I need to go without any stress. In order to save money these days, airlines are cutting back routes, which means most flights are going out full, which means if you want to fly standby, you better be prepared to do just that – stand by – All. Day. Long. Now if you have a business to run, or someplace you really need to be, can you afford to take a chance on not making it to your final destination?

Seven years ago I met my husband on a flight. Eight months later we were engaged. Things moved pretty quickly for us. But even so, I did not make him my travel companion until three months into the relationship – and I loved the guy! Why? Because those passes must be earned. There’s a reason we don’t give them out to just anyone, the most important reason being that if you act up on a flight and someone reports it we can actually lose our flying benefits! And that’s the reason most of us became flight attendants in the first place.

If someone does sign you up as a travel companion, it’s a pretty big deal. Before 9/11 all a flight attendant had to do was hand someone, anyone really, a paper ticket, and that was that! Off they went. Times have changed and now that everything is computerized you’ll have to fork over your social security number, along with some other pertinent information about you, in order to fly on that very same pass. Not to mention, at my airline, once we pick a travel companion that person is locked in as our companion for a year, and we’re only allowed a certain number of travel companions per year.

For those of you who think air travel today sucks, try traveling as a “non-rev” (non-revenue passenger). Non-rev’s have no rights – none, zero, zilch! And are quite familiar with the phrase, “I’m just happy to be here,” even if here is a middle seat in the last row of coach next to a screaming child on a flight that has been delayed for hours – three days after the original departure date.

A FEW TIPS FOR NON-REV TRAVELERS:

  1. Go for the first flight out. Even if the flight is booked full, the first flight out is notorious for passenger drop off. So set the alarm and get to the airport early.
  2. Back away from the gate! The agent is busy trying to get the flight out on time, which is a huge priority for airlines, so sit down and try to relax. You’ll only make things worse if you hover over the one in control of the empty seats
  3. Pack light – And don’t check your bags. You really don’t know which flight you’ll actually get on, or if you’ll even get out at all. Once the bag is checked you won’t get it back.
  4. Come prepared and be flexible- There’s a very good chance you’ll get stuck at the airport all day, especially during weekends, holidays and summer months. It will make your life a lot easier if you’re familiar with the flight numbers and departure times to your final destination. It’s also a good idea to have a back up plan. For instance, when I couldn’t get to Dallas from New York, I flew from New York to Boston to Dallas. It doesn’t always have to make sense.
  5. Don’t make special requests. Oh, no, no no, don’t even think about ringing the flight attendant call button! Unless it’s an emergency. Repeat after me, “I’m just happy to be here, I’m just happy to be here, I’m just happy to be here….” And try to mean it!
  6. Don’t push it! If you have to be somewhere important, give yourself at least a day or two to get there. Just in case. I recently ran into a teary eyed standby passenger who had missed her son graduate from military academy due to not being able to get out on the last flight of the night.

Galley Gossip: Why ring the flight attendant call light when you can send a tweet – and get results!

by Heather Poole on

Recently I wrote a post, Flight attendant pet peeve #6 – the run around, about running the flight attendant ragged in flight. Now I wasn’t complaining about passengers who use their call lights. Not at all. It’s there for a reason. But there is a difference, a very big difference, between having needs and being needy. If you push the button once (or twice), I’d say you have a few needs you’d like to be met. That’s fine. But If you’re using it fifteen times on a three hour flight, you’re a bit needy. And that’s not so fine.

Speaking of having your needs met, this morning I read an interesting article about the power of Twitter in flight. By the way, did you know that I’m on twitter? Of course you may have heard that Oprah’s on twitter. Maybe even you’re on twitter. We’re all on twitter. If you’re not on twitter, perhaps it’s time to change that. Why? I’ll let James A Martin of PC World explain…

You’re on a plane, and you’re hungry. For whatever reason, the flight attendants have overlooked your meal, and now you’re frustrated. What do you do? You tweet about it. Someone from the airline sees your tweet and sends a message to the pilot. The pilot tells a flight attendant that the passenger in seat 3B (or whatever) hasn’t been served and is tweeting about it. And within a few minutes, your meal arrives.

Believe it or not, this scenario actually occurred aboard a Virgin America flight, according to Porter Gale, the airline’s vice president of marketing. Gale relayed the incident at a recent Twitter conference in San Francisco. (Virgin America’s entire fleet is equipped with wi-if networking, which is how the passenger was able to tweet about the missing meal.)

Now I can’t imagine the above scenario happening on board one of my flights, but I’m sure the flight attendant who was notified by the captain that 3B had been skipped couldn’t believe it was happening on her flight either. Why this passenger didn’t ring the call light, I don’t know. Then again, why ring the call light when you can just tweet about it! Tweeting is all the rage right now, especially at 30,000 feet.

A month ago I happened to be at home enjoying a day off, when I logged onto twitter and read a post from Johnny Jet about being on a particular flight, which just so happened to be the flight I normally work from New York to Los Angeles. Quickly I logged onto the flight service website and looked up the crew.

I tweeted back, ‘If you’re sitting in business class on the left hand side of the aircraft you’re in good hands. Your flight attendant is a super stew.”

Johnny Jet responded, “You’re right. Kristen says hi.”

A few weeks later I ran into Kristen who asked, “How did you know that passenger on my flight?”

“I don’t really know him,” I told her. “I mean I do follow his tweets and he did send me a laviator shot (pictured) but I don’t know him-know him! Even though I feel like I do.”

“That’s crazy that you were emailing him while we were in the air,” she laughed.

Not really. Not anymore. Which is why twitter is so amazing.

“Do you tweet in the air?” a twitterer recently asked me.

“Only when I’m commuting to work. Never while I’m at work – working. Otherwise, I wouldn’t be working, would I?” I responded back.

“Do you ever get recognized by passengers in flight from your blog?” someone else tweeted.

“Never!” I typed back. There are a few coworkers who know that I write Galley Gossip, but I’ve never been confronted by a passenger. Though, I must admit, that would be kind of nice.

Photos courtesy of Svacher (computer) and Johnny Jet (Laviator shot)

You can find Gadling on Twitter, as well as the most of the Gadling Team: Mike Barish, Kraig Becker, Catherine Bodry, Alison Brick, Scott Carmichael, Justin Glow, Stephen Greenwood, Aaron Hotfelder, Tom Johansmeyer, Jeremy Kressmann, Heather Poole, Jamie Rhein, Annie Scott, Karen Walrond, Kent Wien, Brenda Yun.

Layover: New York

by Heather Poole on

If you ever find yourself at La Guardia or John F. Kennedy International airport with a little sit time on your hands between flights, sit tight. Traffic in New York is terrible and you don’t want to miss your flight. But if you’ve got four hours or more to kill, how about doing what flight attendants do. Grab a cab and head on over to Forest Hills, New York, which is located right next to Kew Gardens, otherwise known as Crew Gardens, which is located in Queens – just a short fifteen minute taxi ride from La Guardia and twenty minutes from JFK.

TAXI! Tell the yellow cab driver to drop you off on Austin Street and 71st Avenue in Forest Hills (off of Queens Boulevard). That will put right smack in the middle of everything. Austin Street is where it’s at in terms of restaurants and shopping. There are even a few movie theaters if you’ve got the time. Approximately six blocks long, Austin Street has everything you could possible want within walking distance. When you’re ready to head back to the airport, give Kew Gardens Car Service a call and they’ll pick you up from wherever you are.

JUST WALK AROUND: After being cooped up in a germ infested flying tube for hours on end, there’s nothing better than fresh air. Forest Hills is a wonderful place to just walk around and relax. It was named best cottage community in 2007 by Cottage Living Magazine. The homes are a mixture of magnificent and charming.

Start by walking down 71st street, right past the Forest Hills train station and Forest Hills Inn, and then take a left on any street you prefer. Let the exploring begin. I’ve been living in the area for more than 14 years and the beauty of this place never ceases to amaze me. Don’t worry about getting lost, the streets are in alphabetical and numerical order.

GRAB A BITE TO EAT: Even if you’re sitting in first class, airplane food is airplane food. Here are a list of my favorite places to grab a bite on Austin street…

  • 5 Burro Cafe – A great place to grab a drink and eat Mexican Food, but go early because the place gets packed.
  • Latin Cubana Express – Short on time, grab the picadillo to go! Don’t forget the plantains
  • Martha’s Country Bakery – A nice place to relax over a cup of coffee and a carrot cupcake – mmm…heavenly!
  • Narita (Japanese) – A little on the pricey side, but the hibachi is totally worth it.
  • Nick’s Pizza – is practically famous for it’s thin crust pizza and vinyl booths.
  • Pahal Zan – A hole in the wall, but serves the most amazing Israeli falafel and kabobs.

“Or you could just tell them to go to the Jackson Hole Diner,” my husband said when I told him what I was writing about. “A cab would only cost about $8 from La Guardia and that’s where they’d find the biggest hamburgers they’ll ever see in their lives.”

Forest Hills, New York

10 Passengers we love to, umm….not like as much as the others: Day 4 – The passenger who tries to score a free first class seat

by Heather Poole on

In Grant Martin’s post, The top 5 myth’s about getting an upgrade, he wrote…

Flight attendants have no control over who gets upgraded when there always might be one last business class passenger coming down the jet bridge right before departure, so they can’t give away a seat. After the boarding door is closed? Maybe if you’re discreet, but with everyone watching, the flight attendant will most definitely say no.

Now I don’t know if Grant was ever a flight attendant, dated a flight attendant, or spends a lot of time in the galley talking to flight attendants, but he’s absolutely right! Flight attendants do not have upgrading powers. But agents do, so make sure to talk to one before you board. That said, the only passengers I’ve ever seen upgraded for free after the door has been shut were uniformed military personel…and…well…they kind of deserve it, don’t ya think?

Below is a list of 10 types of passengers who don’t deserve an upgrade, but give it a shot anyway….

1. I-think-I’m-a-frequent-flier passenger – “I’m a frequent flier and…” That’s how it starts. First of all, I can spot a frequent flier a mile away, so please don’t tell me how many miles you’ve flown because that’s my first clue you haven’t flown as often as you think, not compared to our frequent fliers today. See those passengers sitting in the exit row, as well as the first three rows of coach? Those passengers are at the top of the upgrade list. The best seats on the airplane are held and/or blocked for passengers who fly tens of thousands of miles each year. Anyway, real frequent fliers know the drill, they know what to expect, and they know where, exactly, their name is on the upgrade list, which means I don’t have to tell them they won’t be getting an upgrade, the way I’m telling you, because they know, that I know, that they know exactly what’s going on.

2. The curious passenger – “Hmm…I was wondering…is first class available?” asks the passenger who has just sauntered very…slowly…down…the aisle, checking out all the empty seats in first and business class on their way to their seat in coach. The answer to this question is no. First class is almost always booked full, so just because you see a few open seats does not mean those seats are available. Many of our frequent fliers spend time relaxing in private airline clubs and often times will be last to board the flight. If for whatever reason Mr. First Class does not make the flight, Mr. Exit Row will be taking the seat before you.

3. The injured passenger – Comes on board limping, moaning and groaning as soon as he/she spots me standing at the aircraft door greeting passengers and immediately begins the old bad back and knee routine. There’s no way they’ll be able to endure an entire flight cramped in a coach seat, I’m told, even though they already knew this when they purchased their tickets in coach online months ago. Hey I feel your pain, I know flying is not easy, but that does not equate to a free upgrade. However, if I can find a few extra pillows and blankets (they’re not always on board), I’ll do whatever I can to make your flight more comfortable. Just keep in mind there’s only so much I can do.

4. The inconvenienced passenger – Either their headsets don’t work, the reading light is out, the seat doesn’t recline, I ran out of the beverage of their choice, or there’s a smelly person sitting beside them, whatever it is, and it’s always something, they believe they’re entitled to a first class seat because of the inconvenience. If there’s another seat available in coach, you’re more than welcome to it, but there’s no way I’m moving you from coach to first class when there are seats available. Click here to find out why.

5. The charming passenger – “Wow, what a great smile,” says the passenger who is now squinting at my gold plated name tag pinned to my blue lapel. “So how are you doing today, Heather?” Although this passenger is always nice and polite, my favorite kind of passenger, whenever someone uses my name the alarm in my brain automatically begins to ring – alert, alert, special request coming! Nine times out of ten this passenger works in sales and while they may be successful on the ground, they’re not so successful at 35,000 feet.

6. The ill passenger – I wrote about this passenger in great detail in the Galley Gossip post, The passenger didn’t ask for much. Oh you remember her, the passenger who asked for a first class seat, a business class mug, help to the bathroom, uncooked veggies and potatoes, and then had the nerve to tell me she would be deplaning first, even though she sat in coach. Look, I’m sorry you’re sick and I’ll bring you all the Ginger ale, hot tea, damp towels, and barf bags you need, but just because you don’t feel well does not give you the right to a first class seat, not when you should really be at home, not barfing all over our premium passengers.

7. The surprised passenger – This passenger seems genuinely shocked to learn you have to actually pay for a first class seat. I’ve seen this passenger wander on board and make themselves comfortable in a plush leather seat located in one of the first rows of the airplane, reclining the seat all the way back, propping their feet on the foot rest, and treating themselves to a glass of champagne. “I just thought you might be nice,” a passenger once said after I told her she and her husband could not stow away in first class, not when they paid for a seat in coach. While I am nice, I’m not that nice.

8. The honeymooning passenger – Whenever someone tells me it’s their honeymoon, I know exactly what they want, big time special treatment. And I give it to them. I ask about their wedding and talk to them about where they’re going and I might even make an announcement to congratulate the happy couple. But I don’t move them up to first class. Even when times were good and airlines weren’t furloughing employees and going into bankruptcy every other week, I didn’t upgrade honeymooners just because they decided to take their relationship to the next level and tie the knot.

9 The celebrity passenger – I’m a celebrity get me out of here! is not just a television show, because I’ve actually seen it happen on the airplane. Now I’m not naming names, but years ago I had a very famous singer known for his long blond locks who purchased a seat in coach and then demanded to be upgraded for free because he said he’d be “mobbed” in coach. All I can say is, my how times have changed. Because today I’m pretty sure that the singer who recently broke up with – I better not say – only wishes he could get mobbed in coach.

10. The combination passenger – This is the worst type of passenger, Pulling every trick in the book, this passenger has no shame and will stop at nothing in their quest for a free upgrade. Trust me when I tell you there’s always a multiple number of issues going on here. Like sometimes they’re honeymooning and inconvenienced, while other times they’re injured and also charming. It doesn’t matter what they are, they just are, and I’m the lucky one who gets to hear all about it until the end of the flight.

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Galley Gossip: Cell phones on the airplane

by Heather Poole on

Recently on Twitter.com Times Travel asked me who I thought the worst type of passenger was. I wrote, “a business class passenger who does not get an upgrade and ends up in coach.”

But not all business class passengers who end up in coach are bad. In fact, business class passengers are actually my favorite passengers. They know the drill. They know exactly what to expect. So there’s no “on my last flight…” or “what do you mean there aren’t any magazines or pillows?”

The truth is the worst type of passenger is the kind of passenger who thinks he/she travels often, but in reality he/she only travels a few times a year, which isn’t really all that often, not compared to frequent fliers today. Yet they have no problem letting me know just how often they fly (which isn’t all that often) when they’re doing something they shouldn’t be doing, something a frequent flier knows not to do, like use a cell phone after the flight attendant has made the announcement that it’s time to turn off and stow all electronic devices.

The following scenario actually took place on board one of my flights…
We’re on the tarmac in Chicago and the flight attendant is walking down the aisle while the safety video is on and she sees a passenger on his cell phone talking and says, “Sir, you need to turn your cell phone off!”

He tells whomever he’s talking to on the phone to hold on a minute, and then he covers the mouthpiece with his hand and asks the flight attendant, “what flight number is this?”

Shaking her head, the flight attendant says, “Sir, you can’t be on your phone right now! The safety video is on. You need to turn it off.” She points to the video monitor and it’s at that part where the guy in the suit reaches up and grabs the oxygen mask and places it over his nose and mouth, looking way too relaxed for a guy who has just placed an oxygen mask over his nose and mouth because he’s probably going through a decompression or something and should probably be hyperventilating along with the rest of us.

The man on the phone rolls his eyes and tells his friend to hold on again. Then he says to the flight attendant, “I JUST NEED TO KNOW THE FLIGHT NUMBER, MA’AM!”

My colleague tells him she doesn’t know the flight number, which could be true because half the time we really don’t know whether we’re coming or going due to the short layovers mixed with long work days spent hopping from one city to another. Not to mention the safety video is on and this guy should not be on the phone right now. At this point it doesn’t really matter what the flight number is.

“TURN IT OFF!” she demands, squinting her eyes, which makes her look a little crazy and has zero affect because he’s still on the phone and just looking at her as if it’s no big deal there’s a flight attendant screaming at him and looking all crazy-eyed.

Sighing, he tells his friend, “The flight attendant is not being very helpful. She’s putting a lot of stress on me.”

Of course this only makes her put even more stress on him. “TURN THE PHONE OFF NOW! I MEAN NOW! RIGHT NOW!” which not only makes him jump, but also works because he actually turns it off and puts it away.

When I shared the above story with a fellow coworker, he wrote…

This lack of compliance causes me concern for a couple of good reasons. First, it establishes that some passengers see flight attendant instructions as optional–and they’re mandatory. That mandatory aspect is for everyone’s safety in an emergency, and in order to be effective, that authority covers every instruction they give. Second, as a captain, I always weigh whether I want to take Mr. Optional-Instructions-Cell-Phone-Guy into the air and just hope when he’s given an instruction, he’ll comply. Why would I?

Cell phones on the airplane, some people want them, others don’t. Me, I fall into the don’t category. Why? Because it’s a me, me, me world we’re living in and people today don’t always have common courtesy for those seated around them.

Tell me what you think.

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Photo courtesy of Jung Hong (cell phone), Beigeinside (flight attendant)