When hotel high-tech goes bad

Hotels are slowly entering the new millennium, and are investing in new amenities. In addition to better toiletries, most new and renovated hotels are adding (HD) flat panel TV’s, smart thermostats and better water management.

There is however one major flaw with some of these technologies – hotels are installing technology they don’t have any experience with, and some of the technology appearing in the room becomes more of a burden than a blessing. Here are three examples of technology being added to hotel rooms, that simply does not work.
The double flat panel TV curse
Lets assume you find yourself checking into a decent hotel – one that recently replaced all their old CRT TV’s with some nice flat panel models. The hotel even went so far as to install not one, but two TV’s in the suite – which is perfect if you are planning to let someone sleep in the sofa bed, or if you want some TV when you are working at the desk.

There is however one major flaw with this – in 4 different hotels I recently spent the night, each flat panel TV used the same remote control code. The result of this is that anything you do on one TV, also happens on the other.

Ready to go to bed at night? You’ll turn off the TV in one room, and the TV in the other room will turn on. Change the channel on one TV? It’ll change on the other TV as well. Some hotels make this curse even worse by installing a mirror next to the TV’s, making it much easier for the remote control to reach the other TV.

Of course, this does not happen when you have completely separated rooms, but since most suites are only divided by a small wall, you’ll understand how annoying this can be.

The solution for hotels is to find a way to set different codes on each TV, but you’d expect them to have figured this out before they invested in all these nice new TV’s.

Going green means getting warm

I’m not the most “green” person in the world – and one of the first things I’ll do when I enter my hotel room is dial the thermostat down to a comfortable 70 degrees.

In more and more hotels, I’m being forced to become green thanks to motion detection thermostats. These “smart” devices think they know when a guest is no longer in the room, and will disable the AC when it decides the room is empty.

Of course, this also means these stupid boxes think I am gone, when I am fast asleep.

I’ve regularly woken up in the middle of the night several times finding the room at an uncomfortable 78 degrees, all because a piece of equipment thought I was gone.

Thankfully a quick wave in front of the sensor reminds it that I’m still there, and that I’d like a bit of cool air.

The scrubbing shower jet

Thermostatic shower controls are great. These controls keep your shower water at a constant temperature, which prevents being showered with freezing cold water when your hotel room neighbor takes a shower at the same time.

They also have the unfortunate side effect of not controlling the water pressure.

On old double tap controls, you could dial the pressure up or down a little, but had little control over the final temperature.

With these new controls, you run the risk of getting the perfect temperature, but having so much water pressure, that you could use the jet to pressure wash your car.

Things are not too bad in the morning, when everyone else in the hotel is taking a shower, but if you arrive in the afternoon in need of a shower, then you could be the only one using all that water. It’s time like that when a bath is the best option.

Five great reasons to travel now

You’ve been bombarded with pessimistic accounts of the travel industry’s decline. And, yes, I am fully aware that I’m part of it. Frankly, these reports are true. There is a problem – i.e., people aren’t traveling – and it’s driven by a combination of macroeconomic challenges and company mismanagement. But, these conditions also mean there’s no time like the present to get out on the road and satisfy your wanderlust.

To really understand why now’s the time to travel, though, you need to look past the economy. Instead, think about opportunity. Yeah, some of this is derived from a depressed travel market, but stick to the bright side. This isn’t about the airline industry: it’s about you.

Need to “justify” your urge to toss your clothes in a bag and explore? We have 10 to get you started.

1. The inaccessible is now within reach
Everybody has a dream vacation, a place (or list of places) that has always gripped your imagination. Some have never seen the ocean – except on television – and desperately want to remedy that situation. Others set their sites on the absurd and want to brave the threats to life and limb offered by Mogadishu, Baghdad and Kandahar. Whatever the wish, prices are now on your side. You can cover the basics or the exotic for a fraction of what a similar trip cost in recent years. Hell, check out Abercrombie & Kent’s recent travel sale if you need proof. Every travel dream is closer to reality than it was at this time last year.

Maybe you can go to North Korea … there’s space open for Arirang in the Fall.

%Gallery-11532%

2. You need it … badly
Obviously, economic realities can’t be ignored. If you aren’t working and haven’t had a steady paycheck in a while, it probably doesn’t make sense to drop $10,000 on a jaunt to Monte Carlo. Let’s be realistic. But, if you have access to disposable cash, you may want to invest some of it in recreational travel.

Yes, invest it.

The pressure that comes with working under adverse economic circumstances is extraordinary. A colleague gets laid off, and you’re supposed to pick up the slack – and be happy about it! After all, you still have a job. Even if you keep a positive attitude, you’re working longer hours for less appreciation. Your morale sits deep in the chilly waters of the nearest toilet.

You need to do something about this.

Get out of town a little bit. Decompress. Even if you don’t think you need a break, as your friends, family or coworkers what they think. You may be surprised at how you appear to other eyes. I lived through something similar to this in the post-dotcom recession – refusing to sacrifice billable hours for an investment in my mental health. I finally booked a short trip to San Diego and didn’t realize how much I’d needed it until I was on my flight back to Omaha (where I was working at the time).

Those who need a break most may not even know it.

%Gallery-50593%

3. Everybody wants you
I’m not going to dwell on airline pricing yet again. I’ve covered enough of that topic for Gadling, and I know I’m not the only blogger on the staff who has. So, just remember that flights are cheap. The interesting stuff, though, is going on at the hotels. Sure, rates are dropping. Again, that’s not a surprise. What you should remember, though, is that the perks are going up.

A lot of upscale properties are trying their damnedest not to lower room rates too much. For them, it’s a brand protection move. A property like the Fairmont or Ritz-Carlton, for example, doesn’t want you to get accustomed to paying dirt cheap prices. And, I get it. Their identities are built around treatment and luxury and attention – not the bargain-basement concept. While you’ll see upscale properties’ prices drop, don’t count on getting the ridiculous deals that you’ll find at mid- and lower-tier hotels.

That being said, don’t be afraid to ask for extras. Even though you’ll be paying a premium for some resorts, you can certainly stretch your dollar – probably more than you think. Ask about free access to the gym, spa credits and discounts on greens fees. Try for an upgrade to an “exclusive” floor.

Many properties are actually building amenities into package that you may not have thought to request. Eden Rock is offering free lessons for kids from the artist in residence.

If you want to go to a particular hotel, get a sense for how badly they want you as a guest. There are plenty of travel deals on the web, but don’t be afraid to make a few phone calls, too.

The secret to understanding hotels is the “room-night” concept. A room-night is the basic commodity of the trade. On May 30, 2009, a hotel has a vacancy in Room 111. If it does not sell that space, it can’t try again on May 31, 2009 – after all, that’s a new room-night for Room 111. So, hotels get one chance to sell each room each night. If they fail, the opportunity is lost. With this in mind, you can see why hotels will be willing to play ball with you.

%Gallery-51126%

4. Everyone else is stuck with a staycation
We’re all sick of the word, and the ultimate act of defiance is not to participate in that stupid concept. While people are trying to make the best of a shitty situation, understand that you can create one that’s pretty close to ideal – especially considering #1 and #3. With fewer people traveling this summer [LINK], you’ll have more space on planes and can beg for hotel upgrades with a higher likelihood of success.

Hell, try for a yaycation instead. Celebrate the fact that everyone else is stuck playing tourist in their local strip malls while you’re out seeing something incredible for the first time. Oh, and celebrate the new word that Brenda Yun gave us.

5. You’re the only piece that’s missing
We’re giving you updates on the latest travel deals steals, offering up unusual destinations and providing the occasional tip that could make your travel plans easier. There’s only one component we can’t provide: you. Read about some of the recent destinations covered here on Gadling. Check out our latest bargain travel spots (hell, there’s no reason to spend a lot of money to get out of town and relax a bit).

Then, just add you.

Stay 7 nights, pay for 4 nights at Ritz-Carlton this summer

Go on–extend your trip a few more days.

The longer you stay at Ritz-Carlton during their Peace of Mind promotion, the more complimentary nights you get. Stay three nights and pay for two. Or stay five nights and pay for three. Or stay seven nights and pay for four. Turns out, if you stay seven nights, you end up saving about 43%.

The promotion applies to many Ritz-Carlton destinations domestically and internationally, including Kapalua, Hawaii; Battery Park, New York City; and Sanya, China.

You can book as long as the rooms are available, but travel must be taken by September 30, 2009. With the promotion, you get free daily breakfast for two, internet, local phone calls, and parking.

Book at RitzCarlton.com/One by selecting the “Peace of Mind” package and your destination.

[Thanks, Concierge.com]

Got hotel points? Now is the time to use them!

Hotel award availability has long been the kind of thing that made actually getting to use your hard earned hotel points nearly impossible.

This Summer is different, and for reasons I’m not entirely sure of. I’m going to guess that hotels are seeing record low bookings, and are perfectly happy to get any guests.

Most of the large hotel chains have a ton of award availability, and a lot of it is available for dates that have historically been impossible to redeem on.

Even the upcoming memorial day weekend shows plenty of availability, and to make things even better, there are plenty of free rooms in cities that are usually filled to capacity for major events (like Indianapolis).

So, if you have any spare hotel points lying around, now is the best time ever to start using them – forget that whole “staycation” thing. Gas is still relatively cheap, and if your only expenses will be food, entertainment and gas, then you’d better have a good reason to stay home.

The new W Hotel in Washington, DC


Just steps from the White House, behold the new, the glorious, the totally awesome W Hotel in Washington, DC, opening in July. Yes, you can make reservations now.

There are so many jokes I could make about “W in Washington” that I don’t know where to start — I’m just glad they waited until we had a new president so I don’t have to.

So, what’s special about this new hotel? Well. Start with the very first W Hotel in DC. Then add DC’s first Bliss Spa, a three star Michelin chef Jean-Georges Vongerichten’s J&G Steakhouse. Put it in the old Hotel Washington, and then throw in designer Dianna Wong, who has “reimagined the historic Hotel Washington, infusing bright colors and contemporary design while preserving the building’s Beaux Arts architecture.”

The hotel features 317 rooms, including an “Extreme WOW Suite,” the W’s reinterpretation of the classic “Presidential Suite.”

Wait till you see the terrace. Click through the gallery!
%Gallery-63492%