If you’re a night owl, and have a lot of questions about your upcoming hotel stay, the best time to call the hotel for details is around midnight. Because the hotel is likely to be less busy during these times, you will likely receive more focused service.
This may also a great time to ask questions about the surrounding city.
[Photo: Flickr | StephenMitchell]
Three hotels have succumbed to weakness in the Atlanta market. Among the recent casualties is the 502-room Marriott Renaissance. Rates have been pushed lower by an abundance of capacity that has caused even top brands to get stuck charging less than $100 a night. When there’s far more supply than demand, of course, this is what happens.
Joining the Renaissance in the graveyard will be the city’s Wyndam Garden Hotel and Baymont Inn & Suites. Georgia State University will be buying both and converting them to dorms. The future of the Renaissance remains uncertain, though 75 percent of its laid-off staff will be moving to other Marriott properties.
Given the state of the Atlanta hotel market, there’s the risk that more hotels could follow:
“More and more property owners are asking themselves the question, ‘Is operating this facility as a hotel really what produces the maximum economic return?'” Mark Woodworth, president of PKF Hospitality Research, tells the [Atlanta Journal-Constitution].
[photo by Nrbelex via Flickr]
New York has been scrambling for tax revenues, and no stone has been left unturned (including my beloved cigars, which are now costing me more than they did a week ago). Well, the Empire State looks like it’s now going after my second passion: travel. Visitors who book hotel rooms on sites like Expedia or Orbitz could get slapped with a higher total price if a proposed tax on lodging booked online goes through.
For a local, it’s pretty tempting to support this measure. I don’t spend a whole lot of time in hotel rooms here, unsurprisingly, because I already have a roof over my head. And, the notion of making out-of-staters shell out for the services I consume is pretty attractive. After all, it’s a net gain for the state – and for me. But, there are two aspects of this proposed travel tax that disturb me.
The first is the usual: higher prices for one sector of the travel booking business create a skewed competitive landscape, imperiling the abilities of several companies to compete and effectively destroying wealth. It’s hard for me to be in favor of that, as a general rule. Also, the higher prices, due to the proposed taxes, could constrain demand and lead to less tourist revenue coming into the city. Like taxes paid by people from out of state, money spent by these people is also a net gain for the state … and it’s ultimately more productive.
So, taxes = bad, spending = good. I know; this isn’t tough stuff.
The other side of this proposed tax is actually more problematic. It’s a tax on web sales, effectively. The web has generally been safe from inane taxation, and I was hoping (more than a little) that it would stay that way. According to the New York Times:
The measure, included in the budget that lawmakers in Albany completed on Tuesday, reclassifies third-party vendors under the tax umbrella of hotel operators, requiring them to collect the same sales tax.At the moment, travel sites buy hotel rooms from hotel operators at a price that includes the 4 percent state sales tax. They make the rooms available to consumers at a higher price, but no sales tax is collected on the difference in price. The new provision, which takes effect on Sept. 1, eliminates the loophole.
The folks up in Albany expect this violation of the freedom of the internet to be worth $10 million this fiscal year … which seems like an awfully small return on an investment in the deprivation of dignity and freedom – not to mention putting an unnecessary and anti-competitive constraint on the online travel agency business.
Don’t worry, fellow travelers: we want your money in this state so much that litigation seems likely. Says Colin Tooze, vice president for government affairs of the American Society of Travel Agents: “I expect that one or more affected parties will consider litigating.”
[photo by n8kowald via Flickr]
The elites get free internet access at Hiltons, and the rest can eat cake … which is how it should be. The hotel company has decided to reward its best customers with this perk, which translates to between $10 and $15 a night in value. To qualify, you need to be gold-level or above. Internet access is one of the more unpopular extra charges, especially for business travelers who have no choice but to incur it. For Hilton, tying the waived fee to status provides an easy way to experiment with easing up on the fee while keeping it contained.
Jeff Diskin, a Hilton senior executive for customer marketing, “Business travelers rank quality, high-speed internet access as one of the most important guest room attributes.” He adds, “By giving complimentary internet access to our Hilton HHonors Gold and Diamond members globally, we will meet our guests’ evolving demands.”
It’s bustling on nights when there are events at the adjoining Staples Center and the Nokia Theatre. It also hosts the cinema where Eclipse recently held its premiere.
But on other nights, like the ones when I was there, the party shuts down. At L.A. Live, the energy level is all-or-nothing.The hotels aren’t the problem. They’re fairly well-designed, the rooms and corridors spacious, and with terrific views of downtown and beyond. The Ritz’s spa is a fantasia of all-white decor, while the vertical aspirations of the J.W.’s lobby feel akin to a mod 1960s airport terminal. In all, despite the volume of people they can collectively serve, the hotels were a welcome, private respite from the tumult down below on the tough and cluttered grid of Southern California.
I did experience some minor hiccups during my stay, though: My coffeemaker at the J.W. didn’t work and my requests for repair were ignored. There are also a few notable, but not fatal, flaws, the biggest being the private but large pool decks for the J.W. (4th floor) and the Ritz (28th floor) are both in the shade of the connected 54-story condo tower by the middle of a mid-summer afternoon. The $38 parking charge was dizzying, but at least the subterranean lot was so roomy it could eat countless other L.A. structures for breakfast.
The Ritz-Carlton’s 24th-floor restaurant and lounge, WP24 by Wolfgang Puck, should be one of the most alluring nighttime watering holes in the city, given its sumptuous panorama of downtown Los Angeles and the poor suckers laboring along the 110 freeway. But when I showed up at 10 p.m., primed for a martini overlooking the skyline, I was told it was closed for the night. The economics of the L.A. Live project are so immense that tenants are interested only in blockbuster crowds, not off-night scene-making.
The situation in the rest of the complex, connected to the hotels, wasn’t better. On one of the nights of my stay, the Trader Vic’s began closing at 9 p.m., the same time as the mall in many small towns. But the two hotels’ smart and glassy decor and full-service détente had made me feel urban and chic, and I wanted a highbrow cocktail to suit the mood they put me in. Almost every L.A. Live nightspot was closing, except the sports bar, and I wasn’t in the mind of onion rings.
Rather than settle for the no-view hotel lobby bar at the J.W. Marriott (stylish as it is), I ended up having to leave L.A. Live and search for style on the mean streets of downtown L.A. There, I found the nightlife I was looking for at Seven Grand (a hip and dusky whiskey bar), Rivera (artisan cocktails and modern Latin plates), and Hank’s (a lost-in-time dive bar often populated with tipsy solo men and, on my night, a young gay trust funder and his smitten female BFF).
It was a shame to have to seek a martini elsewhere when I was staying in something that purportedly was constructed to be a full-service entertainment citadel, but right now, L.A. Live is designed to feed guaranteed crowds, but not draw its own, and until that changes, it won’t truly establish itself on the landscape.
That may not be much of a loss, since downtown Los Angeles is one of the most underrated and history-rich central business districts that middle-class Americans have ever ignored. For me, being near downtown L.A. is a one of the most important reasons to choose to stay at L.A. Live.
But if I were a local, I’d never risk heading to L.A. Live unless I had an event ticket in hand, even if it meant battling the influx. The development will never be integral to the Los Angeles nightlife until it jumps the hurdle between serving only guaranteed audiences and offering something distinctive that can be accessed anytime. That’s quite a leap to make if you’re a cynical developer who aligns his goals by his predicted market share and not by a distinctive vision.