Update from the field: Mobile boarding passes still don’t work

Gadling Labs is on the road this steamy August weekend, bouncing from O’Hare to Houston to Seattle and to Anchorage. It’s a good day for flying – there are unusually few thunderstorms barreling through the Midwest, our hangovers are light and the red vinaigrette in first class is a bit punchier than normal. Perhaps its the humidity on this Canadian Regional Jet of yore.

Following up on our post last week on the questionable efficacy of mobile boarding passes, we decided to take a pair of American Airlines and Continental Airlines passes out for a spin today.

Passing the TSA officer outside of the K/H wing in O’Hare, we fired up our handy iPhone 3GS and downloaded the boarding pass on the fly. Asked about the failure rate of mobile passes at this station, the friendly officer replied “About one in a thousand here.” That’s a pretty good hit rate, and it’s too bad that we’ve been one of those out of a thousand in the past.

Slipping through security (digression: when timed, we found that the new backscatter scanners process passengers at almost half the rate as the traditional magnetometers) and ambling over to the H5, it was far too early for boarding, so a little bit of browsing on our not-so-reliable Clear hotspot helped us pass a half hour.

And when boarding began? We were the second in line. Problem was, the iPhone tried to reload the Safari webpage when we opened up the browser, and now that our session was stale the boarding pass had disappeared. We were left with the image above, no boarding pass and a line of stuffy passengers starting to grow impatient.

Lesson learned! Always carry a paper boarding pass. And when downloading the mobile pass? Make sure to cache a local copy on your phone for later use – many sites offer the option to “save a copy” when the pass initially opens and this could save a lot of time and effort while in transit.

Next up? Trials with the Continental Airlines boarding passes!

GPS: More than just a road map – International travel tip

Traveling abroad and don’t have an iPhone or other smart phone device? Got a GPS? A GPS can be your best travel companion.

Sure it can get you from point A to point B but many units also have a built in travel kit including —
* bilingual dictionaries,
* world clock,
* currency converter,
* measurement converter, and
* calculator.

It can really be a handy resource when you find yourself physically or mentally lost in an unfamiliar place!

[Photo: Flickr | u07ch]

Cockpit Chronicles: Navigating Paris with an iPhone GPS

I’ve lamented on Cockpit Chronicles about my distaste of four-day trips. I’ve come to realize that I shouldn’t be flying such long trips after I came home once and I could actually see the growth in my two daughters.

But when a rare (for the Boston base anyway) six-day trip showed up on our bid sheets, I had to rethink my bidding preferences. The trip had a 24-hour stay in New York between two Paris layovers, and since my wife and kids were already away visiting relatives, I figured I may as well be working.

I’d be flying as a relief pilot working with Boston, Miami and New York pilots. The layovers in Paris and downtown Manhattan easily made up for the loss of stick-time since I wouldn’t be at the controls for any takeoff or landing. I would likely meet some new people from the other bases as well which can be nice.

The evening trip to Paris started off with a Boston crew that I’ve flown with before, and went without a hitch. We managed to catch a nice view of the high altitude (300,000 feet) noctilucent clouds, a spectacular phenomenon that I’ve written about before. It never gets old, especially since it’s visible for just two months out of the year.
Captain Mark flew a beautiful morning arrival into Paris, after which we piled onto the crew bus for the long ride to the hotel, near the center of the city. While the location is amazingly convenient for sightseeing, the bus ride on weekdays can take as much as 2 hours and 10 minutes to travel just 21 miles. I’ve often thought we’d do better on a bike.

On this morning though, we were lucky to keep a relatively good pace, arriving at the lobby just an hour and a half after we left the airplane.

While on the bus, I did a bit of sightseeing. Since my iPhone required a data connection to view the maps as we traveled, I couldn’t use the GPS function to get a better feel of where we were. Since the iPhone doesn’t store the maps by default, an extremely expensive roaming data charge would be needed to see where we were. In fact, as an experiment, I once checked my location on the map in Paris and racked up $6 in roaming data charges in less than a minute.

But then I remembered a really inexpensive iPhone app called GPS MotionX (itunes link) that allows you to cache maps just for the area you’re traveling to by drawing a circle and pressing the download button. With the fast WiFi network and an $8 a month Boingo account, I managed to download the maps back at the hotel.

So many times I’ve followed other crewmembers around the city, checking out museums, restaurants, shops and of course the bike tour through Paris and I would have loved to have known what our route had been between the sights.

With the recent ability to run apps in the background on the iPhone, GPS MotionX allows you to track your path through the city, and even take pictures along the way at each stop or at an interesting sight. For those without a privacy concern in the world, you can even share, in realtime but at designated intervals, your path via Twitter or Facebook.

It also lets you know the distance traveled, the current, average and top speeds, and the elevation that’s depicted in a profile view. The ability to snap a picture at certain waypoints would have given me a much better understanding of a city. Paris is probably the best example, since there’s just so much to experience.

It’s a big city. A GPS could come in handy.

So when the other two Boston pilots and I decided to meet up at 3 p.m. to venture out around the city, with no specific plans, I could tell this would be a good track to record on the iPhone.

Once I explained the function of the GPS app, the path almost became a quest itself as we proceeded. We stopped at a cafe to meet up with the flight attendants, but decided not to eat dinner there, since we had already made plans to go to Willy’s Wine Bar, a restaurant that I hadn’t been to before, which meant I could add it to my list of conquered Parisian restaurants.

Unfortunately we discovered a full house at Willy’s, so we continued on to another place the captain knew about. While it didn’t quite garner a spot in my address book of favorite restaurants in the city, it wasn’t bad, and the appetizer, raclette covered potatoes, may make me want to come back for another entreé.

At least I’ll have the GPS track to remember just how to get there.

By the time we arrived back at the hotel, the MotionX app told us we had walked for 3 hours and 16 minutes, covering 8.16 miles at an average of 2.5 miles per hour. Adding up all the hills we climbed totaled 477 feet, so I don’t feel nearly as bad about the Crepe Nutella we had from an outdoor vendor on the way back.

I sent our route to the captain and first officer, but the .gpx and .kmz files it creates only store one photo from each outing. In fact, even in the app itself, there’s no way to view the pictures taken at each waypoint without digging into a few menus. If only you could touch the waypoint and the photos would pop up. Perhaps in a later version.

A few days before this trip, my wife told me she had found a great way to keep the kids entertained on vacation. She had just discovered geocaching from a friend of hers, and so she took our daughters out to a spot marked near her hometown in Germany. The kids were so excited, since they managed to go right to it without a GPS. But they were having trouble finding the next location on their list.

“Can we somehow do that with the iPhone?” She asked.

“Yeah, I’m sure there’s an app for that.” I told her. And now I think I’ve just found it.

Cockpit Chronicles takes you along on some of Kent’s trips as an international co-pilot on the Boeing 757 and 767 based in Boston. Have any questions for Kent? He’s on Twitter @veryjr.

Hotels keeping up the pace with new technology

iPod docking stations are so last year. Today, hotels are making a more concerted effort to upgrade their guest rooms and common areas with the newest technology that keeps guests connected, educated, and often times inspired, during their stay. While many hotels bring in iPads to keep their guests entertained, other hotels are getting super-sexy with some unique high-tech initiatives.

Check out the Royal Mansour in Marrakech. The property was created completely by Moroccan artisans and craftsman trained in the traditional arts of carving, silk weaving, and mosaics, but the hotel added cutting-edge technology throughout. For example, every guest room has a touch screen wall that enables guests to control lighting and temperature levels (tres chic!) and in case you tire of the personal butler service (although we can’t imagine why you would,) there is a ‘Do Not Disturb’ button on your wall for ultimate privacy.

Guest rooms at Pavillon des Lettres in Paris are perfect for the aspiring storyteller. Opening this autumn, Pavillon des Lettres is a small 26-room upscale hotel with a novel idea: guest rooms that are devoted to a letter of the alphabet that corresponds with a famous writer. (Think: H for Hugo or B for Balzac.) Passages from the writer’s books will appear above the bed and a hard copy of the book can be found on the nightstand. C’est magnifique! Closer to home, the quaint New England island of Nantucket is getting into the high-tech crazy. Nantucket Island Resorts offers Flip Video Camcorders for guests to use at each property, so you can record the sunsets, the hikes, the storms and the endless display of Nantucket baskets that parade around the island every summer. (Hint from this New Englander: Grab a seat at the White Elephant at sunset and capture the boats coming into the dock – it’s one of the best, and most unique, New England moments). You can enter a one-minute video clip in the Flip Out on Nantucket Sweepstakes for the chance to win a grand prize Nantucket vacation worth $15,000.

We couldn’t do a post about high-tech hotels without mentioning one of the newest and techiest hotels to hit the New York scene: Andaz Wall Street and the newly opened Andaz 5th Avenue. Thanks to technology, guests skip the front-desk altogether and use mobile tablets to check in with the hotel’s floating ‘hosts’. Have a rough day? Enjoy a glass of wine while you check-in. In a hurry? Check-in from the elevator on the way to your room. Guests just swipe their credit cards and a room key is created on the spot. Genius!

Gadling readers: What new technology would you like to see in hotels?

Apple’s iTravel app would connect directly to hotel services

Today there’s an app for just about anything you could want. From financial planning to paper-tossing, it’s hard to be unorganized in today’s electronic age. As tech giant Apple continues to roll out new products and platforms, developers continue to create apps that feed the consumer’s mind.

Enter: iTravel, Apple’s most recent patent filing that hooks users up with travel plans from flights to hotels.

The patent prototypes can be viewed on PatentlyApple.com and show that the proposed iTravel app goes beyond booking flights and allows travelers access to transportation services, car rental agencies, hotels, and destination-specific details. The hotel feature, for example, would allow you to pre-order room service, make requests about temperature, and use your iPhone as your room key or a remote control for various electronics in the room.

But can it be done? And if it’s released, how will Apple’s iTravel compete with other hotel apps?The iTravel hotel app would make it easier for consumers to connect directly to hotel services like dry cleaning, room service and the hotel spa, and be used to pay your bill at the end of your stay. Additionally, you could get local information and make restaurant reservations or seek out nightlife.

So, why Apple is competing with the companies that supply thousands of apps for Apple products? The real question is: are they? There are endless hotel applications that allow a traveler to do everything from book rooms to learn the local language where they’re visiting, all through their hotel’s app for iPhone. What precludes another developer from creating an app for a hotel that functions the same way Apple’s iTravel app works?

My prediction: the launch of Apple’s iTravel will simply mean more advanced apps from already existing hotels and travel companies, which isn’t necessarily a bad thing.

Readers: We want to know what you think. What would you like to see from Apple’s iTravel app?