Lawsuit leaves airline feeling blue

by Tom Johansmeyer on

Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says, will be donated to charity.

Clearly, one lone nut blogger can make a difference.

JetBlue delayed Baker’s red-eye flight from Portland, OR to New York for five hours, before announcing the cancellation of the flight. The passengers were offered flights out three days later. Meals, accommodations and earlier flights were not offered. So, Baker took JetBlue to Connecticut small claims court. He asked for damages of $722.50 (per his blog, $687.50 per the court record). The airline apparently took the lawsuit seriously, actually sending a representative to the hearing. This was not enough, however, to sway the events to JetBlue’s favor.

The airline has developed something of a reputation for canceling flights and pushing passengers days into the future. When I went to the Ritz-Carlton Golf Resort, JetBlue canceled my flight and simply said that I wouldn’t be able to get into JFK for another two days. I pushed, asking about the many other airports in the New York area – small spots, like LaGuardia and Newark. Finally, I got them to put me on a flight for the next day. Like Baker, JetBlue offered nothing to make my trip easier.

I just sent a letter to JetBlue, which garnered a very weak response from the airline. Baker aimed high, and it worked.Litigation was not his first choice. In fact, he offered to let JetBlue donate the $722.50 for which he was suing to the ASPCA or the Humane Society of America. The airline did not respond to his offer. They did offer some vouchers as compensation, which he refused to use. But, the judge seemed to consider them in his final award, as they account for the difference between the damages requested and those rewarded.

I guess the moral of this story is that airlines should realize that even the smallest complaint can snowball. I found out about Bill Baker’s story on his blog, which was linked to his Twitter account, went to his blog and was entranced. That’s all it takes, sometimes, for one company’s bad news to gain a hell of a lot of attention. One person cruising a series of links at the right time can turn a small story into a big one.

For travelers, the message is that we need to continue to talk to each other. Start your own blogs. Use sites like Twitter. As we saw earlier this week, with the use of the Hudson River as a runway, citizen journalism has become a powerful force. Let everyone know about the best and worst you see on the road. We’re all in this together. Also, the airlines and hotels are starting to pay attention. One tough tweet will be noticed.

And, Baker leaves us with his battle cry, “Ask not how airlines can screw you; Ask how you can screw the airlines back!”

Read about Bill Baker’s lawsuit against JetBlue >>

View the official results of the Connecticut Small Claims Court >>

Learn about blogging, microblogging and travel >>

Read about a suit against Easyjet in Europe >>

Start your own airline lawsuit >>

[Thanks, Bill]

Arabic T-Shirt incident comes to a close with a $240,000 check

by Scott Carmichael on

It has been 3 years since we reported about Raed Jarrar. This US citizen passed through security at JFK in 2006, got a secondary security search, and was then apprehended at the gate by an airport cop and a JetBlue employee.

See, Raed committed the “horrible” crime of wearing a T-Shirt with some Arabic words. The words on his shirt did not translate to “terrorist,” nor did they warn people that he was going to hijack their flight. The T-Shirt merely said “we will not be silenced,” in Arabic and English.

JetBlue eventually allowed Raed to board his flight, but not until he agreed to cover up his T-Shirt — and to sit in the back of the plane.

Passengers had reportedly complained to the gate staff that the T-Shirt made them feel uncomfortable, and they compared it to someone walking into a bank with a T-Shirt saying “I am a robber.”

Raed finally got some justice, when the TSA and JetBlue awarded him $240,000 in damages. Raed was assisted in his case by the ACLU.

In a day and age where people get paranoid for all the wrong reasons, I’m hoping this incident reminds everyone that not everyone who looks like a Muslim is a terrorist, and not everything in Arabic is warning of impending doom.

You can read more about the case, including a video clip with more details of the incident on the ACLU web site.

2 JetBlue pilots arrested for beating up a cabbie

by Scott Carmichael on

Oh my, the bad news about JetBlue staff just keeps piling up.

After the report of a JetBlue Flight attendant harassing a passenger, it is now 2 Jetblue pilots who are in hot water.

The 2 off-duty pilots were in a cab, making their way from an upscale Miami strip club to a local Subway sandwich shop. When they arrived at their destination, they decided that they were too important to pay the $9 cab fare.

Their refusal resulted in a fight with the cab driver, ending with him on the ground with a concussion and a broken right ankle. The incident happened last August and it is not entirely clear from the arrest report why it took the police this long to arrest the 2 pilots.

Of course, this brings me to the most important part of my article; the news reports about this attack seem a little too sensationalist to me. Does it really matter what the profession was of the 2 alleged attackers? Are there professions out there where beating up cab drivers is considered acceptable? (And yes; I realize the irony in this statement, given the fact that I am also writing about it!).

To prove my point; the web page title of the CBS4 article is called “Cabbie Killer Cab“. Nobody was killed, and I’m fairly sure these 2 pilots had no intention of killing anyone.

At the end of the article it is made clear that there is, as always, 2 sides to a story. The cab driver apparently has an anger management problem and the attorney for the pilots claims the cab driver used pepper spray before he was attacked. Whichever side of the story turns out to be true, it is a bad idea to refuse paying your local cabbie, and it is a bad idea to use pepper spray on 2 guys trying to find a tasty sandwich.

What strange things have been found on planes?


JetBlue crew has woman arrested over video of fighting passengers

by Jeffrey White on

A Las Vegas woman was hauled off a JetBlue flight in handcuffs last week for shooting video of two other passengers having a loud argument.

Marilyn Parver of Las Vegas says that after settling the altercation, started by a male passenger arguing with the mother of an unruly kid, JetBlue crew members combed the cabin asking for witnesses. When Parver told crew members that she had filmed the fracas, they brought her back to the galley to view the video. They then asked Parver to delete the footage.

She refused.

As she recounts what followed to a Las Vegas area newspaper, the crew accused her of intending to put the film on YouTube. They said she had illegally operated an electronic device during the flight (though the plane was at cruising altitude).

Crew members then said a directive had come from the captain ordering her to delete the film.

Parver, 56, asked to speak to the captain. The crew refused. They said if she didn’t delete the video, federal agents would be waiting for her when the plane landed in Vegas.

They were. Declining to give in, Parver was taken into custody and led off the plane. Somewhere between the plane and the arrivals counter, Parver says, the charges against her had ballooned into taking video footage of the cockpit (because those doors are always open), the galley and other parts of the plane.

The Feds, the TSA and a JetBlue representative looked at the video and decided it was harmless. Still, the JetBlue rep demanded that the video be deleted or Parver would be banned from future JetBlue flights and her name circulated among other airlines as a undesirable passenger.

It all ended pretty badly for Parver. The authorities were about to let her go when she made the mistake of demanding people’s names. A Vegas police officer told her to leave or be arrested. She said, “Arrest me.”

Parver went to jail — though it looks like she wasn’t arrested — before her husband arrived and sprung her.

JetBlue Airlines says it is looking into the incident. Parver has sent angry letters to the airline, the TSA and a host of other agencies.