Airline law ends long Tarmac delays, fine threat improves performance

by Tom Johansmeyer on

The world didn’t end. No logistical disasters emerged. In fact, everything got a hell of a lot better.

Several months ago, the prospect of a maximum three-hour tarmac delay had the airline industry proclaiming the arrival of the four horsemen. They claimed that it would severely disrupt the industry to have to give passengers the option of getting off the plane would lead to chaos. People would be furious by a lone passenger wanting to bring the plane back to the gate, and crews would be forced to operate within the constraints of customer demands (you know … like other businesses).

Well, the airline industry doesn’t appear to be any worse off than it was. In fact, it looks like the new three-hour rule is having a positive effect. Three-hour tarmac delays have effectively disappeared, and on-time arrivals have improved overall. Everything seems to be running better than it was before the airlines faced fines of up to $27,500 per passenger.

How big a different did it make?Well, only four planes sat on the tarmac for more than three hours in April. In March, 25 hit that mark, and April 2009 had an astounding 81 planes on the tarmac for that long.

So, you’re probably wondering if the airlines stacked the deck, canceling flights to protect their stats and mitigate the risk of having to yank planes back to the gate or shell out big bucks fines. Year over year, the DOT reports that cancelations fell approximately 50 percent, with only 3,637 of 529,330 flights getting chopped.

Overall, on-time performance for the 18 airlines that report to the U.S. Department of Transportation climbed to 85.3 percent in April – up from 79.1 percent in April 2009 (and better than March’s 80 percent. Most of the late arrivals were caused by aviation system delays (e.g., bad weather or heavy traffic).

Efficient use of New York airspace and generally calm weather contributed to the improvement. LaGuardia‘s on-time rate surged to 87.4 percent from 67.4 percent. JFK showed a similar improvement – from 67.3 percent to 83.5 percent.

U.S. Airways led the pack in on-time performance among major airlines and followed Hawaiian and Alaska Airlines in the total market. American Airlines was the bottom of the barrel for the large carriers, with its sister carrier, American Eagle, sucking most among all airlines.

Let’s do the math on this. Holding airlines accountable and offering up the threat of hefty fines for mistreating passengers didn’t jeopardize their ability to operate. If anything, it led to improved results. For once, it seems, the government got it right. If that sounds weird, think of an airline that takes off and lands on time. Weird, right?

Breaking: NY port authority realizes what we all know – LaGuardia airport is a dump

by Scott Carmichael on

The Port Authority of New York and New Jersey has come to the conclusion that LaGuardia airport is “outdated”.

And who wouldn’t agree with them? Twenty years ago, LGA was probably considered a timeless relic, but nowadays the place is a disgrace, albeit a disgrace with a pretty decent location if you need to go to Manhattan.

As a major gateway into New York City, the place is about as welcoming as a punch in the stomach, which is why the port authority says the best solution is to completely rebuild the airport.

Of course, like any airport operator, cash for the rebuild is nowhere to be found (even though 26 million passengers pay a $4.50 facility fee when they use the airport). Several options are being evaluated, including a privatization and an airline financed reconstruction.

As an airline passenger, I don’t really care how they fix LaGuardia, as long as it involves ripping the whole place down and removing any remnants of this horrible airport.

Delta Airlines adding hourly Chicago <-> New York service

by Scott Carmichael on

Delta airlines just announced the introduction of 22 new daily flights between Chicago and New York. The new flights will be operated as Delta Shuttle flights, and will start June 10th.

The new hourly service out of O’Hare replaces current Delta flights between Chicago Midway and LaGuardia.

Delta obviously means business – because they are also going to offer free coffee and newspapers at the gate, which will be located as close as possible to the terminal 2 security checkpoint.

More flights on this route means cheaper fares for everyone, because the other airlines will clearly be paying attention to this increased capacity. Delta kiosks will be available for same-day ticket purchases.

The route will be operated by an Embraer 175 jet – with 12 seats in first class, and 64 seats in coach. Because this is a narrow body jet, there are no middle seats. The flights will offer Delta’s “enhanced shuttle service” which means meals in first class, and free wine and beer in all cabins.

Escape from New York: Five tips for leaving the city when flights fail you

by Tom Johansmeyer on

New York is no stranger to tourist and business travel. We get lot of guests here, and eventually, their trips must come to an end. When the weather turns harsh, this can be problematic. Spring may be close, but March and April snowstorms happen, and there are always spring showers to make getting off the ground at JFK or LaGuardia a pure living hell. Whether you’re traveling in the northeast corridor or need to get to a different airport to get home, there are options.

I came face to face with this problem around six years ago. I was trying to get back to Boston, where I lived at the time. I was in New York every week on business and by Friday wanted nothing more than to get home. I stepped outside at 2 PM and saw snow accumulating on the street, even despite the city traffic. I checked Delta‘s website and saw that nothing had been canceled. So, I high-tailed out to LaGuardia hoping for the best. After a two-hour cab ride, I hit the Marine Air terminal only to find that the website wasn’t being kept up to date.

I needed some options and the thought of another two hours of taxi rides in a blizzard didn’t thrill me. Back in Manhattan, I figured I could pick up a train on Amtrak from Penn Station (which wound up working out). Along the way, I learned some tricks that can help anyone traveling the northeast or looking for an alternative airport when hope appears to be lost.1. Don’t fear public transportation
There’s no subway to LaGuardia, but there are buses. Catch the Q48 from the main airport or the Q47 from Marine Air (if you’re taking the Delta Shuttle). Get off at Roosevelt Ave in Queens, where the F or 7 train will get you back to Midtown. From there, it’s easy to hit Penn Station (New Jersey, Amtrak) Grand Central Station (Connecticut and New York) or the PATH train (if you want to try your luck at Newark). From JFK, you can catch the Skytrain to the subway, but brace yourself for a very long ride – the fastest I ever made it to Midtown was around an hour and a half.

2. Rental cars are risky
First, when flights aren’t taking off, there will be no shortage of people with the same idea. So, supply will be limited. Also, nasty weather makes for nightmarish driving conditions. You’ll be extremely unhappy behind the wheel, a situation that’s likely to be made worse by traffic. If you want to try driving, take public transportation out to the ‘burbs and use a rental agency out there (call first to make sure they can help you out).

3. . Be mindful of the other side
Getting out isn’t enough: you also have to think about where you’re going. If bad weather’s pounding New York, there’s a pretty good chance the situation in Philadelphia, Newark and Boston is also pretty ugly. If you’re having someone pick you up, call ahead. Arrange for a taxi or town car in advance. Definitely check the situation on the ground if you’re trying one of these airports instead. During my trek to Boston during the blizzard a few years ago, I called a local taxi service and asked to be picked up at South Station – and requested that they ask for my name before letting anyone into the cab. Sound arrogant? Well, it saved my ass. I saw the driver turn at least four people away as I pushed through the crowd, and I have no idea how many people tried before I got there.

4. Giving up may not be an option
Sometimes, it’s tempting to quit and just get a hotel room for a night (or a few, depending on how severe the storm is). Depending on what’s going on in the city, however, this may be a pricey alternative. As with rental cars, you won’t be the only person to think of this. Also, a busy night or weekend can cut available rooms down to nothing fast. If you are able to score some digs, you could wind up paying a fortune. If you do decide to stay in the city, hunt for the boutique hotels that y may never have noticed otherwise: they’re your best bet.

5. Draft your friends and family
During my escape from New York, I called my wife and asked her to book my train ticket for me. Handheld computing has come a long way since then, but it’s still inconvenient to hunt for alternatives on an iPhone or Blackberry. If you have someone who’s sitting in a warm office or home, hit him or her up for a hand. They’ll be able to find hotels or other travel arrangements easier than you will. By the time you get from the airport back into Manhattan, you may have a plan that only needs to be executed.

Odds are, you’ll be on a smaller plane

by Tom Johansmeyer on

Airlines are using the little planes for longer runs, these days. According to the Las Vegas Sun, the average regional airline flight hit 461 miles in 2008, up profoundly from 274 miles in 2009. That’s an increase of 41 percent! This is an industry-wide trend, so shopping around isn’t likely to help you get a larger jet. The major carriers are relying on regional affiliates, so you’ll probably be out of luck. The regionals fly more than half the flights from some pretty hefty airports, including LaGuardia, O’Hare, Milwaukee, Raleigh and Memphis. And, these airlines account for 45% of the traffic at Atlanta’s Hartsfield International, the busiest airport in the United States.

American Airlines and United announced that they were adopting this approach back in September, particularly at airports such as Chicago and Denver. Delta has moved its Washington-to-New York shuttle to one of its regional carriers, as well.

[Via USA Today]