Strange Smells And Lasers Cause Emergency Landings

by Meg Nesterov on

Two flights recently had to make emergency landings for unusual reasons. “Strong odors” caused a Lufthansa Stockholm-to-Frankfurt flight to stop in Copenhagen, where 129 passengers were rebooked onto alternate flights. The reason for the smell? A new carpet installed in the airplane.

Staff aboard a Sun Country Airlines flight from Minneapolis smelled smoke and made an emergency landing in Spokane. A passenger was carrying two homemade lasers (he is an unemployed chemist), causing several small burn holes near his seat. He was arrested for willful damage to an aircraft.

It’s been a busy season for emergency landings, mostly for precautionary reasons, but a few odd causes too. Most notably, a drunken passenger caused a cross-country flight to stop in Denver after he allegedly groped several passengers, drinking from his own bottle of vodka after he was refused service. A bird strike caused a Southwest flight to return to Raleigh and be taken out of service. Even rock stars have to deal with problems, as ’80s hair metal bands Ratt and Dokken had to trade their private jet for SUVs after smoke was detected. Better safe than sorry!

See more weird emergency landing stories from our archives, plus the story of a Gadling blogger who had her blog post used as evidence in a lawsuit filed by a “traumatized” passenger after a plane made an emergency landing at O’Hare.

Get A Free Ride With Your New Car: European Delivery Programs

by Meg Nesterov on

Like many longtime New Yorkers, I don’t own a car and know little about the finer points of purchasing or owning a vehicle. A recent Volvo ad caught my eye in an airline in-flight magazine: If you purchase your car and pick it up in Sweden, they’ll pick up the tab on your trip. A new car and free travel? This was something I could get behind! Doing some research, I discovered quite a few of the top European car makers offer an overseas delivery program.

While you’ll have to plan in advance (generally 3-4 months) to get your car and your trip, you’ll save on the vehicle cost, plus get to pick it up hot off the presses and drive it around European roads. Once you have it shipped to the U.S., you will wait another 8-10 weeks or so to be reunited stateside. Some programs include free airfare and hotel nights, most include factory tours, European road insurance and import/export fees.

Here’s a look at the most popular programs, including travel costs and savings.Audi (Germany)
Travel perks: European Delivery customers get 5-15 percent off airfares on Lufthansa, chauffeured pick up from the Munich airport and a free night at a 4- or 5-star hotel near the factory. On the day you get your keys, you’ll visit the Audi museum and factory, with free meals and snacks all day. You then have two weeks to tool around Europe, with free drop off (by advance arrangement) at any one of 16 locations in Germany and western Europe.
Extra options: Serious Audi fans might consider an additional driving or race “experience” in summer or early fall (many of the winter events require special experience like driving in Scandinavia), where you can learn to drive like a pro, take on a racing circuit, or tour Europe in a luxury vehicle. It’ll cost extra, of course, from a few hundred euro per person. Note that all vehicles ready between November 1-April 15 must have winter tires installed at the factory, but that may be included in the cost of the car.
Car pricing: Audis are priced from $33,800, before the discount up to 5 percent off MSRP, except for the highest end models such as the R8 Spyder.

BMW (Germany)
Travel perks: You can get to Bavaria with 5-15 percent off airfares on Lufthansa. At the BMW Welt facility, you’ll get free museum and factory tours, and refreshments at the cafe. They’ll cover European road insurance for up to 14 days, then you can drop off your vehicle at one of 12 locations free, except Italy which has a supplement of up to 850 euro (must be those Italian drivers!).
Extra options: In addition to airfare, you’ll pay to get to the factory from Munich airport, as well as any hotels on your trip. As befitting a luxury automobile, BMW offers a range of luxury add-on trips designed to make the most of driving the Autobahn in the ultimate driving machine. (The “optional” note indicates they aren’t included free in the deal, but they are specially designed for BMW customers.) Winter deliveries will also require seasonal tires in Germany; it is possible to rent the winter tires if you don’t have them factory-installed.
U.S. pick up: Another option entirely is the Performance Center Delivery Program in Spartanburg, South Carolina. If you travel down south for your car, BMW will pay for your hotel and meals, plus a tour of its U.S. factory and museum, and best of all, professional driving instruction. You won’t get the savings you’d get on a European delivery, but the travel costs are much lower.
Car pricing: From $29,065 with savings, up to 7 percent on MSRP. See all models here.

Mercedes-Benz (Germany)
Travel perks: While airfare discounts aren’t included, you’ll get Mercedes’ travel assistance for booking your trip, airport transfers and one night hotel accommodations. When you pick up your car, you’ll have a tour of the factory and museums, meals at the delivery center, 15 days road insurance and a tank of gas to get you on your way.
Extra options: You can add a self-guided tour of the Black Forest or Alps at additional cost. Drop offs in Italy, England or Spain are additional (Germany, Switzerland, France and the Netherlands are covered at no cost), and you’ll have to arrange for winter tires as with the other programs.
Car pricing: Vehicles from $35,800, with a 7 percent discount on MSRP.

Volvo (Sweden)
Travel perks: The best “deal” of the European Delivery programs, Volvo will include two round-trip plane tickets from the U.S. to Scandinavia (we’d assume Stockholm, but it’s 4-5 hours from the Volvo factory), one night in a hotel in Gothenburg, as well as the usual factory tour and road insurance.
Extra options: You will have to pay if you drop off or pick up anywhere other than the factory location, several hundred dollars or more, but it makes sense given the location of Volvo in Sweden as opposed to more central Germany. You may also see some seasonal charges: $150 per passenger supplement for summer flights, and the rental costs of snow tires between December and April. Volvo offers a variety of trips for more Scandinavian travel if you’d like to extend your trip.
Car pricing: Eligible Volvo models are from $31,420 after savings up to 7 percent on MSRP. See available models.

Bottom line: If you’re buying a new luxury vehicle, you likely aren’t a budget traveler. The savings even with free airfare, road insurance and a night at a nice hotel won’t likely offset what you’ll spend on the rest of your trip, let alone a car. However, if you are in the market for a slick new ride, driving it home on the Autobahn after seeing how it’s made is likely to be an unforgettable trip.

How Can Airline Websites Improve?

by Meg Nesterov on

I recently visited the mobile website for midwest-based Sun Country Airlines, where I could check a flight status, view schedules or check my itinerary. Basically everything except what I came to do: book a flight. The confusing, unattractive, user-unfriendly design of airline websites is a common complaint of travelers, and a problem that the designers at Fi (Fantasy Interactive) have attempted to solve.

Their mock website and accompanying video highlights high-quality images, visual details such as weather temperatures, street maps and city sights, and a seamless, all-in-one-screen experience from flight booking to seat selection to flight status. Their design makes the airline more than a transportation company. It makes them a travel authority, tour guide and most importantly, a source of inspiration.

This wasn’t the first attempt at an airline website overhaul. In 2009, user interface designer Dustin Curtis published an open letter to American Airlines on his website, along with his idea of a website redesign. This was followed up by an anonymous response from one of AA’s designers, who was then fired for his message to Mr. Curtis. Funny enough, his vision of a new AA.com is pretty similar to what the airline unveiled this year with their new logo, with large images, links to deals and news and an overall streamlined look.

For something completely different, check out Anna Kovecses’ minimalist and vaguely retro design for American, along with a user-generated blog community where you might leave travel tips for frequent flyer miles.Delta relaunched its site last year with features including a travel “wallet” to store receipts to make their site more “customized” to travelers. Swedish designer Erik Linden’s gorgeous layout for a new Lufthansa site can be found online, but a visit to the German airline’s official site shows the same old crowded page. JetBlue.com has been consistently appealing and easy to use, touting the “jetting” experience rather than just a seat. Travel industry news site Skift has a nifty slideshow comparing booking sites now and from their early days. (The major innovation seems to be images over hyperlinks and text.)

One thing many of these designs have in common is suggestion and inspiration. Airlines seem to assume that most of us go to their website with a firm destination in mind, burying their route map deep in a sub-menu for us to hunt down. Yet if we are to be loyal to one brand or try to use frequent flyer miles, a map of their flights is the first destination. My husband is trying to make “million miler” status with American, and tries to book with them as much as possible, maximizing the distance and number of miles. While I can search for destinations from JFK, and even sort my number of miles, it’s harder to figure out what international destinations (such as Seoul) are served from another departure city. Shouldn’t the goal be for the airline to be one you want to return to, rather than a site you quit using out of frustration?

What matters to you in using an airline’s booking site?

Everything You Need To Know About Flying With An Infant Turning 2

by Meg Nesterov on

After flying with an infant to over a dozen countries and on nearly 50 flights in her 20 months, I figured I pretty much have baby travel down to a science, as much as you can call it “science” when dealing with a person who is often unpredictable and doesn’t respond to reason. While each flight gets more challenging, I’m relishing this travel time before she has opinions on where to go and what to do, and while our baggage allowance has grown, our travel style hasn’t changed much since having a baby. As her second birthday looms in July, I’m preparing for the biggest change to our travel style: having to pay full fare for her tickets as she “graduates” from infant fare. The FAA requires that all children over the age of 2 secure full fare and sit in their own seat, while babies under 2 can fly free domestically and at a fraction of the adult fare (usually 10%) internationally if they sit in a parent’s lap. So what happens if you take a trip to celebrate your child’s second birthday and they turn 2 before your return? Do you have to buy a ticket for the whole trip, just the return, or try to sneak under the wire (don’t do that)? We asked airlines for their policy on flying with a baby turning 2.

Note: These policies ONLY apply for the situation of flying with an infant under 24 months one-way and over 24 months on the return. Unless otherwise noted, a child age 2 or over for all legs of the trip will pay regular fare.Air New Zealand – Flying with the Kiwi carrier over a birthday will mean you will need to purchase a child fare (where available) for the entire journey, 75-80% of adult fare for economy tickets. Air New Zealand offers a variety of kid activities and meals, and we think the Skycouch option is perfect for young families.

American Airlines – Here’s one policy we hope new partner US Airways will honor: children turning 2 on their trip will get a free ride home with American Airlines. You will generally pay taxes and/or a portion of the adult fare for international trips, call reservations for details.

British Airways – One of the few airlines that make their policies clear on the website (they also tell you what to do when you are booking for a child who isn’t yet born!), British Airways will offer a free return for a child turning 2. More reasons to fly British: discounted child fares, families board early, you can “pool” all of your frequent flier miles on a household account, and special meals, entertainment and activity packs (ages 3 and up) are available on board for children.

Cathay Pacific – If your baby turns 2 in Hong Kong or another Cathay destination, you’ll pay a discounted child’s fare for the return only. Note that some flights might require a provided safety seat instead of your own car seat, but all flights provide infant and child meals, and “Junior VIPs” age three-six get a special activity pack.

Delta – Delta (along with partners Air France and KLM) requires you to purchase a ticket for the entire trip if your infant will turn 2 at any time before return. The good news is that on certain international routes, discounted children’s fares may be available, call reservations for details.

JetBlue – I’ve found JetBlue to be one of the most baby-friendly airlines, thanks to the free first checked bag, liberal stroller gate-check policy and early boarding for families with young children. Of course, the live TV and snacks don’t hurt either (my daughter likes the animal crackers, while I get the blue potato chips). Kids celebrating a second birthday before flying home on JetBlue will pay a one-way fare. You can book the one-way online, but should call reservations to make sure the reservation is linked to the whole family.

Lufthansa – A child fare (about 75% of adult fare) is applicable for the entire trip. The German airline is especially kid-friendly: the main website has a lot of useful information about flying with children, including how to pass time at the airport and ideas for games to play on board, and a special JetFriends kid’s club website for children and teens. On the plane, they provide baby food, snacks, and toys, a chef-designed children’s menu and special amenity kits in premium class. A nice additional extra for a parent traveling alone with a kid: Lufthansa has a family guide service to help navigate the airports in Frankfurt and Munich.

Qantas – For flights to and around down under, the child’s age at departure is used to calculate the fare, so the infant fare is honored on the return. Qantas offers meals for all young passengers, limited baby supplies and entertainment and kits on board for kids over three. On the website, kids can also download some fun activities and learn about planes.

Singapore Airlines – Good news for families flying on one of the world’s best airlines: if your child turns 2 during the journey, Singapore will provide a seat without charge. Once they graduate from infant fare, they pay 75% of adult fare. Singapore also offers a limited selection of “baby amenities,” such as diapers and bottles, and children flying on business class or higher tickets can choose from special kids’ meals.

United – A United rep declined to clarify their policy for this specific case, only emphasizing that any child 2 or older is required to purchase a seat. Assume you will pay at least one-way full-fare.

Virgin Atlantic – Virgin charges an infant fare for the whole journey, but the new 2-year-old will have their own special seat on the return. One of the world’s coolest airlines is also pretty cool for the small set, with free backpacks full of diversions (on flights from the UK), dedicated entertainment and meals.

With all the airlines above, Junior can start accruing frequent flier miles when he turns 2. Hoping to book the whole trip with miles? In general, you’ll spend the same number of miles for your child as your own seat, while lap infants traveling on miles will pay taxes and/or a fraction of the full-adult fare (this can get pretty pricey if you are flying in premium class).

Now where to plan that birthday trip?

For tips on getting through the actual flights, check out our guides to flying with a baby, winter and holiday travel with a baby, traveling abroad, and more in the Knocked Up Abroad series.

[Photo credit: Instagram KnockedUpAbroad/Meg Nesterov]

Fake Pilot Arrested After Flying Across Europe

by Sean McLachlan on

Police in Italy have arrested a man for impersonating a pilot and fooling the crew and ground staff into letting him into the cockpit of a European flight, the BBC reports.

A man managed to pose as a pilot using a uniform and fake ID and fly in the cockpit of an Air Dolomiti flight from Munich to Turin on April 6. Reportedly he flew as a “third pilot” and did not touch the controls.

Police, who have not revealed the man’s name, say he is jobless. They are now investigating his motives. They’re also checking to see if he managed to become a “crew member” of any other flights. He was arrested at Turin airport and was found to be in possession of uniforms similar to those worn by pilots but lacking an airline logo, a fake ID and fake flight manuals.

The man used the alias Andrea Sirlo and even created a Facebook page for himself with fake flight attendants as friends.

The website Myflightbook lists Andrew Sirlo as the pilot on a Munich-Turin flight on October 23, 2011.

Bungling airport security seems to be a regular feature here on Gadling. We’ve covered a number of stories such as a child boarding an international flight without a ticket or passport, TSA workers claiming body scanners cause cancer, and an elderly woman being put on the wrong flight.

[Image courtesy Wikimedia Commons]