Delta’s checked baggage fee to go up: A flawed, unfair practice

by Jamie Rhein on

While browsing Wallet Pop, I found out that Delta is increasing its checked baggage fee as of August 4. If you don’t check your baggage on-line before you arrive at the airport, you’ll have to pay $20 for that first bag instead of $15.

Okay, people. Okay Delta, who I’m not too pleased with already, enough is enough. Here’s why I think that’s nonsense, and I’m a person who paid $55 total for checked bags without batting an eye. On our Great American Road Trip 2009 that involved flying to Albuquerque to rent a car to get to Montana and back, we checked one bag on our way there and four on our way back to Columbus.

The fourth was because of a flimsy wooden child’s toy bow and arrow set that was purchased at the Indian Pueblo Cultural Center in Albuquerque. More on that in another post. Let’s just say it was considered a weapon by you know who. All four of our checked bags were paid for at the airport. The fourth was after I found out about the bow and arrow.

I didn’t mind paying the $55 one bit. I didn’t mind having to pack the bow and arrow in one of our carry ons and checking it last minute. (The bow and arrow was small enough to fit into a carry on. The arrow didn’t even have an arrow on it. It was a stick–a skinny stick with a suggestion of a point.That’s all I’m writing in this post about it, except this one more thing. Every time I look at it now that it’s home, I shake my head and say to myself. Dumb, dumb, dumb. And I’m not talking about the bow and arrow or me.)

But, I digress. Back to why I think the practice of charging more for a bag checked in at the airport is flawed. The assumption is that everyone has access to a computer when they are traveling. Or Wi-Fi. I spent a good part of vacation traveling for three weeks with a laptop without Internet access. There are places and circumstances beyond ones control. Here’s another aside. If you’re at the Telluride public library using the Internet –kind of–with your laptop, watching paint dry would be faster.

Here’s another truth. Not everyone has access to a computer at home either for that matter. My father doesn’t have a computer, for example. My father works at a place where you are not supposed to do personal business on company time. As much as it’s hard to believe for those of you out there in the world of Blackberries that aren’t fruit, not everyone is wired to the hilt. Not everyone wants to be either.

But back to baggage. So the assumption that Delta is making is that everyone has access to a computer where they can check bags on-line. I’m thinking about those people who can’t because of not having the equipment, or those people traveling under duress, like my mother has done twice this summer because of a family emergency. My mother has a computer but using it for things business related where you have to enter your credit card number makes her suspicious. Plus, under duress one isn’t sure what one is doing at all.

There are people like that who might just say I’m through with flying. I’ll take the bus or the train. I’m retired. I have time on my hands. Why not take transportation where I’m not nickel and dimed to death and treated poorly in the process-like cattle being sent down chutes to slaughter?

So, let’s say someone doesn’t have access to a computer. Or technology is something they’re not that great with. Or a harried family isn’t sure how many bags they need to check for that trip back home. Or whatever reason someone waits until they get to the airport to check a bag. There they are at the airport and it costs them more money.

Or there they are at TSA with their tempers up because they can’t take that jar of apple butter their grandmother gave them that they forgot about until TSA pulled it out of their bag (This happened to a friend of mine), or that souvenir snow globe or that bow and arrow set–the flimsy CHILD’S toy, on the plane, but they happen to have that carry-on and the time to check it. Air travel already gets people anxious. I’ve blogged for two years at Gadling and I’ve read plenty of stories.

In any of these situations wouldn’t it be better to have them be able to check that bag without being even more ticked off or more annoyed that they are trying to turn a bad situation better or be a good traveler by using the check-in kiosk themselves and it cost them more? We checked the one bag before we arrived at the airport in Columbus, but for the return trip checked all at the airport using the kiosk for the first three without any assistance, and the 4th one with the assistance of the check in person because she wasn’t doing anything when I arrived with the 4th bag. There weren’t any other passengers in line either. If the 4th bag would have cost $20 instead of $15, I may have said forget the bow and arrow, it only cost $7.50. The airline would have not made the $15.

Personally, I think airlines are becoming less and less passenger friendly and the people who are working behind the counter or in the airplanes–and that means flight attendants like our dear Heather, are trying to do their best to make flying on their company planes bearable. With baggage fee nonsense like Delta is adopting, flight attendants and check-in folks have their work cut out for them.

Delta is not ready when you are. Not anymore. Not if you’ve only managed to get ready when you arrive at the airport.

Oh, Northwest how I miss you and am not too pleased with your substitute. I can recognize the evil twin.

*By the way, there were four of us traveling, that’s why the last bag could be checked by me under my son’s name.

Ten of the world’s worst luggage incidents

by Scott Carmichael on

Has an airline ever lost your bags? Did you arrive abroad, only to discover that your bags were sent in the opposite direction?

Quit your whining, things could be worse. Much, much worse.

In this lineup of major luggage mishaps, we’ll cover everything from luggage left out in the rain to bags burned to a crisp. We’ll even throw in an incident involving the tossed ashes of a passengers mother.

So, next time your bags get delayed by a couple of hours, just be grateful that the airline did not totally destroy your bag, or deliver a casket instead of your clothes.

Click here for our lineup of the world’s 10 worst luggage incidents

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How to look like an experienced traveler at the airport (even if you are not)

by Scott Carmichael on

Summer is quickly approaching, which means a large number of you will be heading to the airport for your summer vacation. If you are one of the many people in the country that only visits the airport once a year, then chances are you are going to be quite unprepared for what the airport has to offer.

In this article, you’ll find some simple ways to arrive at the airport, and not look like a once-a-year traveler. In fact, with these tips, you’ll appear to be the kind of person who gets on and off planes on a weekly basis.

Know how to pack

Planning for your trip, and being prepared for the airport starts at home, so the first couple of tips all take place long before you head for the airport.

This one may sound really stupid, but if you have not been paying attention to developments in airport security, you may still be packing full sized bottles of toiletries in your carry-on, and spreading all your stuff between 4 suitcases.

Check the web site of your airline to see what their most up to date luggage rules are. You’ll be surprised how many airlines are now charging for checked luggage. Even the big carriers want to see some cash before accepting your bags. A family of 4 may see airport luggage fees as high as $200, which would make a pretty big dent in your vacation budget before you even reach your destination.


Leave all those stickers on your luggage

Since this article is all about appearing to be an experienced traveler, you’ll want to do anything you can to create the appearance that you are a seasoned world traveler.

So, when you dig your suitcase out of the garage, don’t peel all the stickers from previous trips off the bag. Do remove any old checked luggage tags, as they will only confuse the bar code scanners at the airport.

If you still have airline logo tags or priority tags on your bag, leave them on, the same goes for hotel stickers or anything else that shows how often you are on the road.

Sign-up for the frequent flier program

Even if you only plan to use your airline once, be sure to sign-up for their frequent flier program.

Being an entry level member of the airline won’t get you a single perk, and most airlines won’t even bother sending a membership card until after your first flight with them, but every mile earned may come in handy one day.

In a really rare event, the airline may pick you if they are looking for people to upgrade, but that would only be in the event they don’t have any elite members to select from.

Online check-in is your friend

It has been a long time since a trip to the airport involved walking up to a counter to check-in. Sure, some airlines may still have a couple of desks with a real person, but the terminal long line of manned desks disappeared years ago.

If you want to be an experienced traveler, get on your computer and check-in the day before your flight. The advantage of this is that you’ll be able to pick your own seat, and may even be offered an affordable upgrade to a slightly better seat.

Before you actually pick that seat, be sure to visit Seat Guru to check out a seat map of your plane (you’ll find the plane type during your check-in screen). Many of these seats have some descriptions, and really bad seats come with warnings. Seat Guru will also let you know where to find exit row seats, because your chance of getting an exit row seat assigned at the airport is next to nothing.

Your boarding pass will come out of your own printer, but even if you can’t print right away, just check-in, to lock in your seat choice and use an airline kiosk at the airport to print your boarding documents.

Your luggage says a lot about you

Sorry to be the bearer of bad news, but that old leather luggage with spinning wheels is not of this era.

If you want to look like you are at the airport every week, then get yourself something modern.

Also remember that airlines hate luggage, and anyone in contact with passenger luggage will do anything in their power to destroy it, so be sure to travel with luggage that can survive a couple of trips.


Don’t be an amateur at the security line

One of the number one pet peeves of any frequent flier at the airport is amateurs clogging up the security line.

Help everyone from delays and aggravation by preparing yourself for the checkpoint. Empty your pockets completely. Do not assume that your massive belt buckle or watch won’t set off the metal detector. Assign a portion of your carry-on luggage for items you will send through the X-Ray machine.

Before you approach the checkpoint, go through all your pockets to be sure they are empty. Then be sure that you have your ID and boarding pass available for the checker at the security line. You may need to show your ID and boarding pass twice – so be sure you don’t pack it away after the first checkpoint.

If you are carrying a laptop computer, be sure you can get it out quickly, and place it in its own in a plastic bin (or invest in a security checkpoint friendly bag).

For several years, the TSA has prohibited passengers from carrying any liquids in containers over 3 ounces, and ALL liquids must be carried in a single quart size bag.

This “3-1-1” rule is explained on the TSA web site, so be sure to read through their rules before you pack your carry-on. Remember, this rule only applies to your carry-on, checked baggage is not included in these rules.

Be prepared at the gate

Once you reach your boarding gate (on time), take a seat and pay attention to the announcements. Many airlines use a boarding group system for getting passengers on the plane. On most airlines, this system will allow elite members of their frequent flier program to board first, followed by passengers in the first and business class cabin, followed by less elite members, then on to the regular passengers.

If you are really unlucky, you may be in one of the last boarding groups, which means it could take as long as 45 minutes from the time boarding commences to the time you can actually get on the plane. By then, it is not unlikely that you won’t find anywhere to store your luggage. Prepare for this by making sure anything important can be grabbed out of your carry-on in a matter of seconds, because unlucky passengers may find themselves in the back of the plane, with their bag in the front, and the last thing you want to do is walk all the way up front each time you need something from it.

Do everyone a favor, and don’t be one of those passengers that stands next to the boarding gate expecting to be the first person on board – a plane is not a train, and chances are you’ll only get in the way. Of course, if you are a top tier elite member flying in first class then feel free to ignore my advise.

If you carry medication, an iPod, or anything else you don’t want to fly without, pack it in your jacket. That way you won’t be in trouble if you do need to say goodbye to your bag.

Be prepared on the plane

I’m aware that not everyone gets on a plane every month, but ever since the early 1940’s, plane seating rows have been numbered, and those numbers start at 1 and go up at every row.

If you are seated in row 50, it does not make much sense to try and find your seat in the business class cabin in the front of the plane. You’d be amazed how many passengers get on board, then spend their first minutes trying to determine whether row 48 is next to row 2.

If you are in a really bad boarding group, then it may be worth paying the airline for an upgrade.

United Airlines is a good example of an airline that will try and nickel and dime you any chance they get – but on many flights, $50 may move you from the back of the plane to a slightly better coach seat.

This better seat often includes using the elite security line, and being moved into boarding group 1. You may also get an offer for an upgrade from coach to business or first class, but expect to pay several times your ticket price for that “luxury”. Save yourself some money by seeing whether you are given upgrade options at the check-in kiosk at the airport. Also, consider asking the gate agent if they have any paid upgrades available (this really only applies to United Airlines and their Economy Plus seating).

And finally – do everyone on the plane a favor, and get into your seat as soon as you possibly can. Nothing is more annoying than a single passenger taking 5 minutes to get his or her bags in the overhead bin, especially if it is delaying 100 fellow passengers.

If you can’t find a spot for your bag, sit down and keep it on your lap until a flight attendant reaches you. Don’t bother trying to walk up all 50 rows to the front of the plane, as every single thing you do will only delay boarding. Flight attendants will help you before the plane leaves the gate, so don’t worry about that bag.

U.S. Airlines can’t come up with any new ways to charge their customers

by Scott Carmichael on

Some sad news from Reuters this afternoon (for the airlines at least).

U.S. based airlines may have finally run out of new fees for their passengers.

Indeed, after years of moving things that used to be free into a fee based category, there simply isn’t anything left they can charge us for.

Some airlines, have increased their revenue by over $2 Billion a year, just off things like meals, drinks and baggage charges.

These are all things that used to be included for free with your ticket, but now add as much as 25% to the price of your trip.

Of course, when an airline claims it has run out of ways to screw us, I suspect they are just getting warmed up for the really nasty charges they are preparing. There are plenty of ways they can still make a few bucks off us, until the point where your ticket is nothing more than a piece of paper that entitles you to getting to your destination “sooner or later”.

I’ve written about some of the insane ways airlines come up with “exciting” new products, and quite frankly, I don’t think their creativity will end until the last accountant has left the building.

(Via: RickSeaney.com)

Looking back at ’08 – 5 things no longer with us

by Scott Carmichael on

We lost quite a bit in 2008. Several old banks are gone, the value of your house is probably gone, and in the world of travel several things disappeared for good as well.

I’ve listed 5 things no longer with us as we head into the new year. Come back in a few days to read my list of 5 things we gained in 2008, and keep your fingers crossed that things pick up a bit in 2009!

Aloha Airlines

In 2008, almost 80 airlines went bankrupt. I’m sure most of you were not too upset when Swazi Express Airways stopped flying, but one of the more popular airlines we lost was Aloha Airlines.

Aloha had been flying between the islands and the mainland since 1946, but 2008 would become their final year. As usual, rising fuel costs were cited as one of the main reasons they could not survive.

Another, probably more important reason for their demise, was an intense price war that broke out between Aloha and GO!. GO! started offering inter island flights to local residents for as little as $15.

In an ironic twist of events, the very airline that contributed to the collapse of Aloha has managed to purchase their name and will be renaming themselves “Aloha” next year.

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Skybus Airlines

Airlines come, and airlines go. But seldom does this happen as fast as with Skybus. Skybus started operating out of Columbus, Ohio in May of 2007, and by April of 2008 it was grounded. The airline had set itself up like many European carriers, with flights to smaller secondary airports, a flexible pricing system and even forced people to dispose of all food and beverages before boarding the plane.

Once on board, food, beverages, snacks and pillows were sold, and 10% of the revenue became salary for the flight attendants.

The concept obviously looked good on paper, but their timing was horrible, and passengers did not care for the total lack of service. Skybus never published a phone number, and all communications with the airline had to be made through email.

In the end, their business model clashed with rising fuel prices, and the airline went under, stranding 1000’s of people at various airports around the country.

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Free baggage allowance

Of all the perks the airlines took away from us in recent years, this is the one that is bound to hurt the most. I survived the removal of pretzels, I managed to deal with a 4 hour flight without a pillow, but forcing people to pay for their checked luggage is just cruel.

Of course, the natural effect this is having on passengers and their bags, is that people are now carrying more than ever on board the plane. The airlines still have a tad of compassion left, as their elite travelers are currently exempt from these new money making measures.

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Berlin Tempelhof Airport

I’m sure more airports closed in 2008, but none of them were as important to aviation history as Berlin Tempelhof. The airport closed on October 30th, and will make way for a single Berlin Airport which is scheduled to open in 2011.

Tempelhof played a very important role in German aviation history, and was the home of Lufthansa for many years. Of course, the war transformed the airport, and the massive terminal building at Tempelhof was one of many buildings Hitler commissioned for the city. After the war, Tempelhof played a pivotal role in supplying food and other supplies during the Berlin Airlift.

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The 2008 Chinese Olympics

The buildup to the Chinese Olympics was filled with scandals, anticipation and a lot of worrying.

In the end, the games went pretty much like clockwork. It’s always a little sad when such a long wait for something is over in just 2 weeks. The Chinese put on one heck of a show, in some of the most impressive sporting venues the world has ever seen.

Like with most Olympic events, before the games start, there is always a ton of bad news, rumors about incomplete facilities and some corruption scandals, but he Chinese managed to prove everyone wrong, and gave the world a great show as well as a nice view into their culture.