Would You Swim In The World’s Scariest Pool?

by Jessica Festa on




How far would you go to get a bird’s-eye city view while swimming? If you’re staying at the Holiday Inn Shanghai Pudong Kangqiao, you’ll get to take a dip in their glass-bottom pool, which appears to be suspended in mid-air as it partially hangs over a 24-story drop (shown above).

The adrenaline-pumping pool, which is the first of its kind in China, is 98 feet long and 20 feet wide. It was designed by Singaporean company Chan Sau Yan Associates.

“We wanted to provide our guests a unique swimming experience, and let them feel they’re vacationing even in a bustling city,” a spokesperson from InterContinental Hotels Group, parent company of Holiday Inn, told news.com.au.

So far, the guests seem to enjoy the feeling of being able to swim in the sky. Don’t worry, the bottom is made with toughened glass for added safety.

Would you swim in this pool?

[Image via InterContinental Hotels Group]

Behind The Scenes Of Being A Personal Concierge

by Jessica Festa on

You see these people every time you go on vacation. They plan your nights out, deliver your messages and go to great lengths to ensure each guest has a wonderful stay at their hotel. Have you ever wondered, however, what goes on behind the scenes for a personal concierge? To help give people an idea of what the job is really like, Michael Romei, the head concierge at The Waldorf Astoria/Waldorf Towers, has been kind enough to answer some personal questions based on his 18+ years of experience.

What does being the head concierge at The Waldorf Astoria and Waldorf Towers in New York entail?

I ensure each guest that walks through our doors receives first-class, luxury service, which can include anything from ensuring the right climate control in your room to coordinating an extravagant event or night on the town. I have been the man behind proposals, birthday celebrations, anniversaries and first-time visits to New York. I’m one piece of what we call True Waldorf Service, a service standard and commitment that delivers the utmost experience that begins at the time you book your trip.

What is the most unusual request you’ve ever received from a guest?

I once worked with a guest from a high profile family from central Africa, opening a bakery in Ethiopia. She asked me to help her purchase kitchen and pastry equipment that could be shipped to Ethiopia. I got to know the guest as she stayed with us for six weeks and made sure she got everything needed to open her bakery. One day, I hope to take a trip over to see how the bakery turned out.How many requests do you receive per day?

I receive approximately 150-200 emails per day. I do not know the number of telephone calls, but I would say it’s probably 50-100. Naturally, not all are valid requests, but very often simple questions, which could be answered quickly. On average I handle about 30-50 requests per day; again this varies tremendously from a simple private car booking to restaurant bookings to very lengthy and elaborate planning. Due to the nature of our guests and the luxury service provided, there are several guests who ask me to recommend or even assist them with planning worldwide travel. I once had to run to a traveler’s bookstore to purchase something for a guest. I was in my uniform with name tag and Les Clefs d’Or keys and a customer noticed me and said, “Oh my God! The chief concierge of the Waldorf is here. Can I ask you for your recommendation of where we should stay when we visit the Amalfi Coast?”

What is your favorite part about the job?

My passion, energy and drive is really about pleasing others and creating an unforgettable and memorable experience. I also enjoy being very curious and investigating new and interesting ideas and places in our city that I know our guests would want to know about. Recently a guest actually asked me where I lived. When I mentioned that I live in the same neighborhood just a few blocks away from our hotel, they wanted to then know more from me as a local in the neighborhood and actually asked me which way I walked to and from work and what my favorite places were along the way.

What are the true rewards of your job?

Knowing for sure that I made such a difference in someone’s life and/or experience of their visit. There are numerous examples, but one that you might find significant. A group of guests in wheelchairs were here from Germany one year to actually participate in the “Special Olympics.” They asked me if there was any way they could experience a typical New York City disco club at night. Of course it meant that there had to be something nearby that was also wheelchair accessible. I actually found a club just a few blocks away and escorted the guests myself in their wheelchairs down the street and called ahead to have the manager and security of the club meet and greet them to avoid any waiting in lines of delays at the door. They were absolutely thrilled and said it was a trip of a lifetime!

What is your least favorite part about the job?

My least favorite part of the job is when I cannot deliver and I know a guest is disappointed. However, I always try to compensate in some way by sending something to their room, a floating flower petal, chocolates, their favorite book or a very nice card. Most of the time it really involves a restaurant that really is completely booked and they just cannot add another table or accommodate. I have personally gone to all of the major restaurants to introduce myself to management and staff and several of the top 10-20 restaurants. I have cultivated relationships with the managers and maitre d’ in order to assist with special requests and sold out situations. In spite of this, there is sometimes a certain evening that they just cannot make exceptions. It doesn’t happen often, but every once in a while.

What kind of in-room surprises can you provide?

We have done it all from providing a family with movies and popcorn or updating room floral arrangements daily, to the more elaborate such as decorating a room for a child’s first baseball game or setting up for a romantic marriage proposal. I have arranged for near life-size chocolate figures to be in the room and even for an American Indian to perform a “bow and arrow ceremony” in a guest room for a family during Thanksgiving. If there is something you want in your room or if there is something we think you will truly enjoy, we do our best to get it there.

Is there anything you’re not allowed to do?

We make every effort to fulfill all our guest’s requests, and they’re generally all very reasonable. If we can’t make something happen, we still work to ensure the guest has a great stay.

What types of guests tend to be the most difficult?

Every guest is different, but that’s part of the fun of this job – understanding or intuiting what people need and going above and beyond their expectations. One of the key characteristics of a good concierge is having this type of intuition, which allows you to make a right match. The match is knowing the customer from communications, interaction, questions and then matching them with the right selection such as a restaurant, Broadway show, concert, shopping or tour.

Have you ever served a famous guest?

I have served several famous guests, however, just like all our guests at Waldorf Astoria Hotels & Resorts, privacy is always top of mind.

Are there any new technologies you employ on the job?

As part of True Waldorf Service, we rely on a consumer relationships management system that connects our True Waldorf Service personnel to our luxury clientele with ease and helps us to coordinate services and requests.

Do you get any free or discounted perks for being a concierge?

Information about gifts, commissions and tips cannot be disclosed.

Breakfast And Botox: Hotel Offers Cosmetic Procedures After Your Meal

by Jessica Festa on

Want to come back from your vacation more beautiful than when you left? Guests of the Four Seasons in downtown Austin, Texas, can now take advantage of a unique hotel package that allows them to get cosmetically enhanced after breakfast.

This week, Westlake Dermatology & Cosmetic Surgery opened on the main floor of the Four Seasons Residences Austin, which is located on the same property as the Four Seasons Hotel Austin.

“It’s a major convenience,” Lorley Musiol, director of the Four Seasons Residences Austin, told NBC News. “It’s rare to find a plastic surgeon in a downtown market. So this should appeal to hotel guests such as women whose husbands are here for a meeting and to people who work and live in the city.”

The menu of procedures includes Botox, chemical peels and, starting next year, breast augmentation, liposuction and other services. According to Katie Davin, director of hospitality education at Johnson & Wales University in Providence, Rhode Island, marketing cosmetic services to luxury hotel guests is a great idea because this type of guest usually makes use of extra add-ons and amenities. Additionally, it allows guests privacy and comfort during the initial recovery period.

While you won’t see the “Botox & Brunch” packages on the Four Seasons website, Musiol assures the hotel is working with Westlake to offer discounts and promotions to guests.

What do you think of the “Botox & Brunch” hotel package?

[Image via avlxyz]

Where (Not) To Go To Save Money This Summer

by McLean Robbins on

I unintentionally chose one of most expensive weekends of the year (Memorial Day) to visit the country’s most expensive destination. Whoops.

According to a new survey from Cheap Hotels, Newport, Rhode Island, is the United States’ most expensive destination in terms of hotel costs (one of the famed mansions is shown at right).

The survey compared hotel rates for all destinations in the U.S. for the period of June through August 2012. The rankings were determined based on the cost of each location’s cheapest available double room (only hotels above two-star ratings were considered). As such, it reflects the minimum amount travelers will have to spend to stay at a certain destination.

I learned this the hard way – even tiny bed and breakfasts that looked, in my mind, decent, were $300 or more per night. In fact, the exact average is $319 and the high-end hotels were running closer to $1,000 per night.

At this price tag, the Rhode Island resort scene is living up to its nickname, “Queen of the Summer Resorts,” coming in significantly higher than the runners up: coastal California’s Santa Monica and Napa Valley’s Calistoga. In comparison, visitors to these second- and third-place finishers will have to pay at least $287 and $285 respectively for a double room this summer.
Martha’s Vineyard, the affluent Massachusetts island located south of Cape Cod, ranks as the fourth most expensive U.S. destination, with an average overnight price of $275. The Massachusetts cities of Cambridge, Boston and Provincetown also landed prominently in the Top 10.

On the bright side, we had fun? If you’re visiting one of these destinations this summer, here are five money saving tips you might not have considered:

1. Pick a place with at least one meal included. Our hotel in Newport had a rather hefty breakfast spread each morning.
2. Opt for somewhere central. Sure, it’s less expensive to stay a bit outside of town, but if you’re constantly schlepping back and forth and looking for a place to park, your cab fees or parking costs may negate your thrifty hotel purchase.
3. Book early. Yes, hotels are sometimes known to drop rates at the last minute or place discounted rooms on sites like Hotel Tonight, but just as many offer early-purchase promotions of 15 to 30 percent off the average daily rate.
4. Consider a suite. You’ll not only have more living space, but many offer pull-out beds, which can save those traveling with kids or a group from buying an extra room.
5. Know where to splurge. This may sound counter intuitive, but planning out where you want to spend your money pre-trip can actually save you. Want to visit the aquarium or that fancy steak place? Great – now you know not to blow $15 on coffee and muffins each morning. Factor that in times two, for four days and you have your steak dinner.

Hotel News We Noted: July 27, 2012

by McLean Robbins on




Unless you’ve been living under a rock, you’re aware that this is the month of the Olympics – and we’ll be doing our due diligence by bringing you the best hotel news, packages and trend data over the next few weeks in this column and elsewhere. This week, however, we’re highlighting spots of summer with a slew of new hotel stay reviews, openings, trends and far-out amenities.

As always, if you have a comment, thought, or want to share details from a great hotel you’ve recently experienced, send us an email.

Now Open: Scrub Island
If it’s private island luxury you crave (who doesn’t?) try the newly opened, yet unfortunately named, Scrub Island Resort on the east end of Tortola in the British Virgin Islands (shown at top). As the first luxury resort built in the destination in more than 15 years, the hotel is part of Marriott’s Autograph Collection. Set on a private island and rugged cliff overlooking the Atlantic Ocean and Caribbean Sea, you’ll enjoy a choice of 52 rooms as well as two-, three-, and four-bedroom villas, a spa, restaurants, three private beaches and a 55-slip marina. Rates for a July stay start at $400 per night.

Opening Soon: Margaritaville Atlantic City
Under the boardwalk, down by the sea, on a blanket with my margarita, that’s where I’ll be. More likely, we’ll be in the casino at the Margaritaville Atlantic City, predicted for a May 2013 opening. A hotel-within-a-hotel at the Resorts Casino, the Jimmy Buffett hotel will not be the first – there are already casinos in Biloxi, Mississippi, and Las Vegas, as well as a hotel in Florida and a number of the iconic restaurants nationwide. USA Today reports that the complex will have a restaurant, bar, shops, year-round beach bar and the first ever Margaritaville-themed coffee shop.

Fun Perk: Sing-A-Long Movies at the Westin Resort & Casino, Aruba
This fun Starwood resort adds a twist to their traditional “dive-in” movie theme with a family-friendly Sing-a-Long Movie Summer. Every Tuesday through the end of August, guests gather in the resort’s free-form pool to watch and sing along with classic films like “Mary Poppins,” “The Sound of Music,” “The Wizard of Oz” and more. Summer rates at The Westin, Aruba start at a reasonable $179.

Hotel Review: The Reef at Atlantis, Paradise Island, Bahamas
We are going to give the most positive review we can of our recent weekend at Atlantis in the Bahamas‘ Paradise Island. Keep in mind, we’re probably not the hotel’s target demographic – we don’t have kids, weren’t traveling on a company’s incentive trip budget, and don’t generally love gigantic hotels. The famed casino-resort-cruise ship stopping point was to be our home away from home at the wedding of a friend, the one reason we didn’t book a stay at the One & Only Ocean Club on the island instead.

The price for The Reef? A steep $398 per night pre-tax, which totaled out to an additional $120 per night … and this with a near 50 percent wedding rate discount. The rooms were spacious and the kitchenettes offered a good perk – we ordered from the handy FoodStore2Go to stock up for breakfast and other munchies. Red Flower bath amenities were a lovely touch; the horribly scratchy sheets (we’ve had better at a Hampton Inn for sure) were not.

Generally speaking, service was beyond, even the expected, “Caribbean time” slow. The staff (with the exception of housekeeping) was rude and unhelpful, and the resort was packed to the gills with the patrons dropped off from cruise ships each day. The Cove, the resort’s most luxe portion, was by far the best for adults, but even then, a DJ spinning morning and night at the pool made it feel more like Las Vegas or Miami then a relaxing Caribbean escape.

Rooms in other towers – the Beach, Coral and Royal – looked dated and in need of refurbishment. Sadly, rain deterred our plans to visit amenities like the Dolphin Cay and our time was cut short at the Aquaventure water park, but those definitely seemed worthy of a visit, particularly for families with children. The Mandara Spa, however, was a standout – the spa was still very crowded (go early in the day) but the treatment was one of the best we’ve had.

The final verdict? It’s the perfect day visit from a cruise ship or another resort. If you have kids and want to entertain them, it’s an easy alternative to Disney World. If you’re on someone else’s dime, enjoy! The island is beautiful. If you’re coming as a couple, save your money and go elsewhere.