Passenger rights advocate sues Delta over alleged e-mail hacking

by Tom Johansmeyer on

Is Delta Airlines really a den of hackers? Passengers’ rights advocate Kate Hanni thinks so and is suing the world’s largest carrier over it. Hanni, of FlyersRights.org, alleges that Delta conspired with Dulles, Virginia-based Metron Aviation to yank e-mails from her computer in an effort to stall her “efforts to protect air travelers from lengthy tarmac delays and other inconveniences.”

She’s found an easy target for a war in the press – nobody is in favor of most of what airlines put us through. Hanni is asking for at least $11 million in damages and the opportunity to present her case before a jury. But, now that this has entered the legal system, we have to be especially careful not to indulge a public battle over everything except the evidence.

Delta spokesperson Trebor Banstetter can’t comment beyond, “Obviously, the idea that Delta would hack into someone’s e-mail is clearly without merit,” which was released in an e-mail to The Associated Press.

Hanni claims that her service provider, AOL (which owns Gadling), confirmed that her e-mail had been hacked. She also says, in the court filings, that Metron officials revealed that Delta provided the stolen e-mails, which included lists of donors and personal files.

The linchpin in all this is a graduate student, employed by Metron, with whom Hanni was sharing information. Metron executives confronted the student with the e-mails and said that Delta wasn’t happy that Hanni was receiving information that would facilitate the passage of the passenger bill of rights. The contents of the messages were not clear from the lawsuit.

Metron provides services around research, airspace design and environmental analysis to the global air traffic industry, and it has Delta as a client. The company didn’t immediately respond to requests by the AP for comment.

It’s too soon to draw any conclusions from the lawsuit; clearly, there’s a lot of information that has yet to be located and released. So, let’s sit back and watch this unfold before drawing any conclusions.

Galley Gossip: Flight attendants under investigation for bomb threat

by Heather Poole on

Like I mentioned in my last post, Fly-Girls, a flight attendant docu-series airing soon, it’s rarely ever a good thing when flight attendants are in the news…

It happened a few seconds after the Captain on my flight from Miami to New York introduced himself and then asked if I had brewed a pot of coffee. I had, in fact. I always do whenever I’m working the galley. I poured him a cup and told him my name as we boarded a full flight on a 757.

After taking a sip, he whipped off his hat and hung it on a hook against the back of the cockpit door. Nonchalantly he said, “Did you hear about the bomb threat today?”

Immediately I stopped counting meals, chicken with rice and cheese tortellini, and spun around to face him. “What happened?”

“A flight attendant found a note in the lavatory. It said there was a bomb on board the flight.” And with that he was gone, too busy chatting away with a mechanic who had stepped into the cockpit.

Of course the first thing that came to mind when the pilot uttered those two oh-so-innocent words, “flight attendant”, was oh no, please don’t let it be a flight attendant who wrote the note. The next thing I thought was, I wonder if the crew was on reserve.

The only reason I suspected the crew was because something similar had happened a few years back. Even in that case, so many years ago, when I heard on the news that the flight attendant under investigation had been on reserve when she left a note in the lav, I had to laugh. Just because being on reserve does make one a little bit crazy. At times. But usually not that crazy, not bomb writing crazing of course!

When I mentioned to a friend, and lawyer, what had happened on the American Airlines flight from Boston to Miami, as well as whom I hoped the suspects would not turn out to be, he said, “Tell me, how does ‘we will get fired’ ‘we will go to prison’ get left out of the thought process before writing that kind of note?”

Good question.

Then I reminded him, as well as myself, that the flight attendants in question are innocent until proven guilty.

Two days later I am now unhappy to report that what I had prayed would not be the case seems to be kinda-sorta happening. The crew is now officially under investigation. The details are as follows…

  • A flight attendant found a message scrawled on the bathroom cabinet that read, “Bomb on board – Boston-Miami”
  • The aircraft was evacuated and luggage was searched by a bomb sniffing dog at an isolated area at Logan Airport. No bomb was found
  • FBI interrogated two crew members; a male and female flight attendant
  • Passengers were transferred to another flight and continued on to Miami

And here’s the kicker, the same two flight attendants under investigation for this bomb threat were on another flight from Miami to Boston just two weeks ago when a similar bomb threat was found. I kid you not.

Again, innocent until proven guilty.

But if these two are guilty, just how dumb are they to do it (period) on two different flights they’re crewing – two weeks apart! Do you think maybe, just maybe, they might be dating? I mean how else do two people get involved in something like this? Or do you think they’re roommates? Best friends? Or two disgruntled coworkers who just so happened to hold the same line last month? Seriously, what do you think?

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Photo courtesy of Purplemattfish

Five ways to avoid a chatty passenger

by Tom Johansmeyer on

You usually know within seconds whether the person next to you will leave you alone. The talkative types may wait until they have their bags stored, though some will start even before they’ve tossed their carry-ons into the overhead bins. From before the door shuts to well after touchdown, chatty passengers can consume your flight, making your books, magazines and iPods irrelevant.

Some people love this. Stick two talkers together, and they’ll reach baggage claim the best of friends. The unfortunate pairing of one of these passengers with the type that prefers to be left alone can make the flight a living hell for the latter, with severity linked to duration. If you like nothing more than to occupy yourself while flying, here are five steps you can take to be left in silence.

1. Keep your magazine in your pocket
A talker can strike while you’re fishing through your bag for reading material. Keep your magazine handy, and you narrow your neighbor’s window of opportunity. Roll it and put it in your back pocket, that way you can pull it out in fractions of a second. Open it while you’re sitting down to avoid making eye contact.

2. Act like a workaholic
Stare at your Blackberry and shake your head. Mutter to yourself about “that asshole, Steve.” When you have to turn off your electronic devices, pull out a notepad and start scribbling furiously. The passenger next to you may try to strike up a conversation, but you can reply, “Sorry, I have to deal with this.” Don’t give any details: they can only lead to more questions.

3. Look exhausted
Merely waiting to sleep isn’t enough. A chatty passenger will try to keep you awake. You have to look weary (the prospect of having to listen to this person should help this along) and in desperate need of some shut-eye. If you have to say something to the person, just mention that you didn’t get to sleep much last week … and that the coming week will be worse. Then, close your eyes and tilt your head. Don’t give in to any offers to converse.

4. Stick to short answers
Try to telegraph your lack of interest in talking through one-word answers and grunts. Usually, a single word in reply to an open-ended question drives the message home. After you answer each question, close your eyes and turn your head away, or lift your magazine or book higher. Make it clear through body language that you have no interest in continuing the discussion.

5. Be direct
If you’ve tried to be polite and sought to avoid conflict without the desired result, it’s time to get tough. If you don’t like to be rude, think of it this way – you tried, and your neighbor is the one acting inappropriately. Be firm: “I’m not interested in talking. I really need to [pick one: sleep, work, etc.].” Sometimes, the direct approach is the only one that will work.

Overcrowded Venice may ban day-trippers

by Katie Hammel on

There’s no question that Venice is a city overrun with tourists. 20 million people visit the sinking city each year, yet only 60,000 Italians call Venice home. It’s no wonder then that the city starts to feel more like an open-air museum, a well-preserved relic of the past, rather than a living, and lived-in, city.

The residents of Venice put up with a lot (though or course, many of them profit greatly from the massive tourism industry too), and many are fed up with the overwhelming crush of tourists that descend on the town each year. And they aren’t above fighting back. Last year, the city created a (short-lived) locals-only vaporetto line from the Grand Canal to Piazza San Marco. Technically, anyone with a 3-year Carta Venezia pass could ride, but at 40 Euros each, most visitors wouldn’t buy one.

The latest tactic in the battle of locals vs. tourists is to ban day-trippers. Only about 30% of Venice’s annual visitors stay there overnight. The rest stay outside the city, stop by on their way to or from other destinations, or come for the day by cruise ship. The proposal would limit visitors to the city to those people who have a pre-booked hotel reservation.

Enrico Mingardi, the head of public transportation in Venice, is the mastermind of the proposal. He says that Venetians can “no longer tolerate the discomforts” caused by the influx of thousands of tourists each day. He didn’t say exactly how the system would work, what rules would apply to cruise ship visitors, and if those without proof of hotel reservations would be locked out of the city.

Proposals that would limit the number of Venice’s tourists have been brought up before, but always defeated. If the policy does take effect, I have a feeling Venice will feel even more like a historical theme park. What’s next – turnstiles and a ticket window?

AeroMexico plane hijacking resolved peacefully

by Katie Hammel on

Shortly after taking off from Cancun on Wednesday, the pilots of AeroMexico flight 737 radioed the control tower to say the plane had been hijacked. The hijacker had showed off a bomb (later found to be fake) and demanded to speak to Mexican President Felipe Calderon. He threatened to blow up the plane, which was carrying over 100 people, and said he needed to warn the President of an impending earthquake.

The hijacker was unable to get into the cockpit, and the plane landed safely in Mexico City, its intended destination. After the plane landed and taxied to a part of the runway designated for emergencies, passengers deplaned, and security forces boarded. They quickly apprehended who they thought were the nine hijackers, but it later became clear that there was only one, Bolivian-born Jose Flores, 44, who told police he was a Protestant Minister and that “it was a divine revelation that made him carry out his actions.” The other suspects, innocent passengers caught up in the confusion, were released.

Most of the passengers had no idea that the hijacking was even taking place until it was over, and no one was injured in the incident. This was Mexico‘s first major hijacking situation since 1972.

[via Washington Post]