Booking a cruise? Test your cruise travel agent first

by Chris Owen on

Some travel agents are not going to like this idea at all. Those would be the ones that are just in it for the commission. Others, the ones you want, the good ones, won’t have a problem with this and will pass the test with flying colors.

“Finding a good travel agent who will work with you to select the best cruise possible is sometimes as difficult as finding a good doctor, dentist or other service professional.” says cruise travel expert Linda Garrison from About.com.

A big advantage you have with travel agents is that you can test them. Other than seeing diplomas hanging on the wall or Googling a prospective doctor or dentist online, you really can’t test them much before using them.

The test: Fake-book a sample cruise. Pick an easy one using the following variables:

  • 4 to 6 nights
  • Carnival cruise
  • 2 guests, both under 55, residents of New York, not in the military
  • You want to sail sometime during the month of August 2011
  • Least expensive mid-ship Balcony cabin.

Try that online at the Carnival website then at Expedia.com and send it via email to your cruise travel agent or potential agent if you don’t have one. You’ll have to go all the way through the process online, stopping short of providing a credit card, to get the final price. Your good travel agent will take some time to get back to you but it should be reasonable.

Take notes

  • How long did it take to complete the process with the cruise line, Expedia.com and your travel agent?
  • Which source offered you the most options?
  • Which source had the best price?
  • Which source offered a human being that could look beyond the numbers and facts like humans do, offering me the best alternatives?

OK, so the last one was a slightly loaded question but the point is well taken: A good travel agent will be the one that takes a personal interest in you, your plans and can look beyond just the numbers, fees and facts with a focus on not just price but the experience itself.

Save time, skip the test, contact a Travel Agent.

Flickr photo by nicasaurusrex

Cruise industry sails into social waters

by Chris Owen on

Not all that long ago major cruise lines, like many other industries, did not have much time for social media. They gave Facebook, Twitter, bloggers and other social platforms half a look then settled back into their comfy traditional marketing chairs, content with business as usual.

They didn’t get it.

Lately though, the tide has turned and cruise lines are getting on board for what looks to be a wild ride.

Today we see major campaigns aimed at engaging us in a conversation. This is the stuff that brought terror into the hearts of cruise line executives not all that long ago. They did not understand what to do with social media.

Today we see lines like Carnival Cruise Lines diving in head first on several fronts. That’s important because Carnival Corp, parent of Carnival Cruise Lines (@CarnivalCruise) and many others including Princess Cruises (@PrincessCruises) and Holland America Line (@HalCruises) often sets the pace other lines will follow in all sorts of stuff.

Most recently, Gadling told you about Carnival sailing to Times Square for New Years Eve where the line will drop a ton of confetti on the crowd at midnight. Carnival will cross the line into social engagement in a big way that night. Much of that confetti will come from visitors to New York’s Times Square who stopped by the line’s “wishing wall”. There, they will hand-write their hopes and dreams for 2011 on red, white and blue slips of paper to be included in the drop on to party-goers at Midnight. It doesn’t get a whole lot more engaging than that.

But that event is just the most recent social effort by Carnival. The line’s senior cruise director John Heald has a popular long-running blog, the company’s twitter handle (@CCLSupport) answers questions issues swiftly and the line’s website promotes more interactivity than ever before.

Carnival gets it.

They are not the only ones either. Princess Cruises has thoughtfully entered the social arena with their Twitter #FollowMeAtSea trips where travel bloggers and writers were invited along for an actual cruise to write and blog about. They shared their experiences with loyal followers on Twitter and Facebook, bringing them along for the ride. I was on the last one, a 12-day cruise tour through Alaska in June.

On that Twitter press trip, Princess defined just how globally penetrating active social engagement can be for cruise lines.

Along for the ride were a wide, diverse variety of bloggers and photographers from around the planet including Emmy award-winning JD Andrews (@earthXplorer), funny-man Rick Griffin (@MidLifeRoadTrip), Canadian adventure-couple Debra Corbeil and Dave Bouskill (@theplanetd) and Gadling’s Catherine Bodry. Homespun mid-westerner Beth Blair (@BethBlair) was there alongside Germany’s Emlyn Boecher from international travel icon @Traveldudes and Liz Wright (@Travelogged) along with luxury travel expert Carrie Finley-Bajak (@Cruisebuzz) to round out the group.

Communicating with followers from all corners of the world, Princess began a conversation that continues today and has expanded to include more than simply promoting the line’s products, raising awareness on global topics like environmental concerns down to micro-interests like dog sled racing.

Princess gets it. Industry-wide, it’s an evolving effort as cruise lines work on opening and maintaining an ongoing conversation with us.

Royal Caribbean tried and failed on Twitter by posting last-minute discount pricing without the engagement factor. The whole idea of using social media outlets as just another place to paste advertising has not been well-received by a public looking for transparency and engagement. Still, Royal Caribbean is evolving too with old-school efforts like giving away a free cruise to the audience on Oprah’s My Favorite Things while working a very active Facebook page and a popular Presidents Blog where President and CEO Adam Goldstein posts regularly.

In the lead for executive participation though is Norwegian Cruise lines with Executive Vice-President Andy Stuart (@NCLAndy) the first and only cruise line executive on Twitter. The line successfully integrated the launch of new mega-ship Norwegian Epic in a very social way by inviting along an A-list of cruise and travel bloggers like Vegas red-carpet brother team Bill Cody (@VegasBill) and Chris Rauschnot (@24K) along with TV’s Stewart Chiron (@CruiseGuy) and Radio’s Doug Parker and Matt Bassford (@CruiseRadio). Like Royal Caribbean, Norwegian has not turned its back on traditional media either though as President and CEO Kevin Sheehan takes to the airwaves this week on an episode of CBS’s reality show Undercover Boss.

Look for more social efforts by cruise lines in the near future too as more lines “get it”, realize the benefits of engaging existing and would-be passengers and move forward into social arenas. It should be a wild ride.

Flickr photo by Port of San Diego

Cruise ports green up and look to the future

by Chris Owen on

To passengers, U.S. cruise embarkation ports may all look about the same. On a good day, we pass through them, either coming or going, in a matter of minutes without much regard for what goes on there. We know that security is a big part of what they do and feel good about seeing law enforcement there, making sure the whole process runs smoothly and without incident. Lately, some of our ports are moving forward with plans to make the whole process more secure, easier and even a bit more green.

The Port of San Diego opened a new $28 million Port Pavilion that will provide green shore-side power to cruise ships. The new facility serves as an auxiliary terminal to the Port’s main B Street Cruise Ship Terminal and is also available for public events when cruise ships are not in port.

Earlier this year, Princess Cruises Island Princess plugged in at the Port of San Francisco to a system that was built as a cooperative effort by the Port of San Francisco, San Francisco Public Utilities Commission, the Bay Area Air Quality Management District, the Environmental Protection Agency, Holland America Line and Princess.

The Port of Los Angeles just completed it’s World Cruise Center solar rooftop project. Estimated to produce 1.2 million kilowatt hours of electricity annually, the $10.8 million project will also result in an estimated $200,000 in energy cost savings.

On the East coast, Florida’s Port Canaveral is looking to the future also with plans for a $100 million expansion program that includes a new terminal and more cargo facilities. “Just when the economic recovery should be moving forward at a steadier pace, we will be ready.” said Port Canaveral CEO Stan Payne.

Not long ago, Florida’s Port Everglades set out plans for a $2 billion expansion over the next 20 years that included a $75 million expansion to accommodate the worlds largest cruise ships, Oasis and Allure of the Seas.

Photo courtesy Port of Los Angeles

San Diego helps cruise ships go green

by Chris Owen on

The Port of San Diego has now joined a small group of ports throughout the world in offering cruise ships the ability to plug in to shoreside electrical power. Environmental groups, strong critics of the cruise industry, like this. The new system lets cruise ships turn off their highly-polluting engines while in port.

Providing up to 12 megawatts of much cleaner grid electricity, enough to power a college campus, the Port of San Diego joins Seattle, Vancouver and San Francisco in reducing emissions from cruise ships, the largest single source of harmful emissions.

Holland America Line’s Oosterdam was the first to plug in to “Shore Power”, a system designed to help cruise ships go green. Initially the system can handle one ship but plans are to take on more in the future. Plugging in keeps over a ton of pollutants out of the air.

Earlier this year, Princess Cruises Island Princess plugged in at the Port of San Francisco to a system that was built as a cooperative effort by the Port of San Francisco, San Francisco Public Utilities Commission, the Bay Area Air Quality Management District, the Environmental Protection Agency, Holland America Line and Princess.

Princess’ shore power program made history debuting in environmentally extra-sensitive Juneau, Alaska in 2001, expanded to Seattle in 2005, and then to Vancouver in 2009. Currently nine of the line’s ships have the capability to “plug in” to a shoreside power source, representing an investment for Princess of nearly $7 million in equipment.

Cruise lines slash prices, buyers cash in

by Chris Owen on

Maybe its a bad news spotlight or maybe just some last-minute bargains but cruise lines are slashing prices on everything from short 2-night sailings to longer 7, 10, and even 16-night cruises . Make it a quick getaway or long, relaxing escape, cruise lines have some of the best vacation values around right now.

“With a bit of flexibility, you’ll likely be able to snag a good rate, and maybe even a few added bonuses, such as onboard credits, prepaid gratuities and cabin upgrades” reports CruiseCritic.com.

Short sailings to the Bahamas like 2 nights on Celebrity Century from Miami on January 15th go for as low as $115 per person or do 4-nights January 21 starting at $279. In the Caribbean, 7 nights on Crown Princess from Fort Lauderdale January 15 start at $379 per person and Ruby Princess starts at $449 on the January 16th sailing.

Longer sailings are available too like Princess Cruises Ocean Princess 16-day South China Sea Holiday sailing December 22nd with prices starting at $899 per per person or a 10-day sailing to the Mexican Riviera on Sapphire Princess from Los Angeles for $599 per person on January 5th.

Check with your travel agent for additional savings which might include discounts for residents of certain states, active or retired military members, seniors, past guests, Canadians, or other special promotions which could get you reduced airfare, onboard credit, complementary upgrades or special gifts.

Flickr photo by Tom Mascardo