Five tips for booking a better town car

by Tom Johansmeyer on

There are many ways to get to the airport, from public transportation to sitting behind the wheel yourself. My preferred method is town car. I don’t have my own vehicle, and I don’t like having to hope I’ll find a cab – especially early in the morning or in the rain. Also, I got used to town cars during my stint as a management consultant. Choose wisely, and your trip to the airport will be downright pleasant. But, a bad experience can cause you anxiety when you’re leaving (rushing, missed flights, etc.) or impatience when you arrive and just want to go home.

It pays to do your homework. You do have the power to improve the odds. So, here are five ways to make sure your town car trip is exactly what you need.

1. You get what you pay for
Discount services will send beat up cars sometimes, and the drivers can be a bit unhelpful. But, you can wind up with a great car and excellent service. The problem is that there’s no sure thing. An extra $20 can usually get you better service and a cleaner, more comfortable ride.

2. You see the same mistakes
Everyone has shitty days, so it’s unfair to judge from one error. If you do, you could miss out on years of great service. But, if the drivers are routinely late or go to the wrong terminal too often, it’s time to call another company.

3. Your voice isn’t heard
Any company that makes it easy for you to complain wants feedback – this is important. If you call with a complaint and can’t get anywhere, find a service that will appreciate what you spend. I recently had this problem with Carmel Limo (which also violated #2), and the customer service team provided little help. I e-mailed the corporate office about customer service problems … and was told to contact customer service. That was my cue to move on.

4. Find a good small company
You may have to hunt around for a referral, but it’s worth the effort. You’ll have someone who can vouch for the car service, and the personal touch of a small business will be evident. Also, smaller companies will be more likely to give you the occasional upgrade or other surprise perk.

5. Spring for inside pickup
At some airports, you have to call when you land to have your car sent to you. Usually, you can pay extra to have the driver meet you inside: do this. Not having to wait when all you want to do is get home is priceless.

Remember: tip well for great service. It will be remembered and, as a result, is an investment in future treatment.

Dim Sum Dialogues: Planes, Trams, & Automatic Doors

by Stephen Greenwood on

This is a continuation of yesterday’s column on the transportation of Hong Kong.

After seeing various Youtube videos of the infamous landing at Hong Kong’s now defunct Kai Tak Airport, I’m disappointed that I never had the chance to experience a 747 roaring over a narrow Kowloon street. But the beauty and convenience of Hong Kong’s Chek Lap Kok Airport make up for that disappointment, and have even earned it the first & second spots on international airport surveys for the past seven years.

For those of you that just can’t wait to throw your savings away at the Happy Valley Racecources, or blow it all in the numerous shopping malls of Hong Kong – the fastest and easiest way (but most costly – $13 USD) to get to the heart of the city is on the MTR’s Airport Express. Covering 35km in just 24 minutes, the trains depart every 12 minutes to the remote airport and convention center. If “investing” your money at the roulette tables of Macau is more to your liking, you don’t even have to officially enter the territory – a direct ferry terminal is situated before immigration in the airport for arriving passengers. The transit system was designed to be tourist-friendly, so there are plenty of accessible options.
Once you get settled inside the city, the MTR remains the most efficient way to get from end to end, or to cross under Victoria Harbor between Hong Kong Island and the Kowloon side. But as any well-traveled soul will tell you, the scenic route is often the best – and the Star Ferry offers some of the most enjoyable views of the city at the right price. For roughly USD 25¢, you can ride between Central and Tsim Sha Tsui – a service that has been operating since the 1870’s. The Star Ferry has become a major icon in Hong Kong, so much so that people often rent out ferries for a day to host private events, weddings, and dances on. For USD $500 to $700 for the day, it might not be the most luxurious cruise that you can take on the harbor – so I’d recommend sticking to the regular fare.

However, if the idea of hosting a party on public transport still appeals to you, look no further than HK Tramways. The Hong Kong tram system has been serving the city for over 100 years, with narrow double-decker tramcars running on overhead electric cables through the busiest areas of Hong Kong Island. When the expansion of the MTR threatened to make the tramways redundant, the public concluded to keep the service active because of it’s low fares and frequent stops on popular routes in the city. In my opinion, it is by far the most fun way to travel in Hong Kong. I guarantee that the views from the upper deck combined with the smells and sounds of the markets of Central will keep you entertained for your entire journey. If it doesn’t, I’ll personally mail you the 25¢ you spent on the journey. After you’ve sampled it (and fallen in love with it), get 25 of your HK friends to rent out a tram for USD $150 an hour and party your way through the city. Don’t get too distracted when you pass by Wan Chai though, the private trams run in a full loop that last from 2 hours to 3.5 hours.

Finally, if you refuse to take public transport, or the rain threatens to ruin that new designer item from Lane Crawford, Hong Kong taxis are remarkably cheap and easy to come by. Now I haven’t traveled anywhere in Asia, so this might just be my naivité here – but the taxis in Hong Kong have an amazing feature that I can’t believe doesn’t exist anywhere else (I’m sure it does, so readers help me out) – the back doors open automatically. The driver pulls up to your spot on the sidewalk, pulls a lever and bam – the door is open and ready for you to get in. Genius. Don’t worry about closing it on your way out either, because the driver has that covered too. On average, USD $15 will easily get you from one end of the major urban area to the other – with average city center cab rides being $5. Another reason I don’t particularly miss Los Angeles.

There you have it – the major travel methods in Hong Kong. Now that you (roughly) know how to get around, I’ll be taking you deeper into the destinations and traditions of this eclectic city. If you have specific questions about how to get around, or want to know more about the methods covered here – feel free to leave comments below.

How to visit Los Angeles without a car

by Mike Barish on

Los Angeles is known for a lot of things: celebrities, beaches, smog and police chases, to name a few. But, when it comes to planning a trip to LA, perhaps the fact that will stick out the most is that LA is a car town (which explains the smog and police chases). Los Angeles is a sprawling city that is really several towns and neighborhoods that are connected by a series of highways that stretch for miles.

As such, when you’re planning a trip to LA, somewhere on your to-do list will be the task of renting a car. But what if you don’t want to spend that money? Or contribute to that smog? Or be chased by police? There has to be a better way! As I prepared to head to LA last week, I decided to skip renting a car. I asked my friends on Twitter and Facebook if I was crazy and received these responses:

“It can’t be done.”
“You’re insane, Barish.”
“People will stare at you if you walk more than two blocks.”

Not a lot of optimism there. Was I crazy? Can you visit LA without a car? Well, I endeavored to do just that. Join me, won’t you?
It’s worth noting that I was only in Los Angeles for two days. While not a lengthy stay, I did have a packed agenda. I needed to attend three meetings, a dinner and a charity event. My challenge: to make all those activities happen without having a car of my own. How did I do it? It was simple really.

Airport Shuttles – Before arriving in LA, I had made a reservation with SuperShuttle. A one-way trip to or from LAX costs $16, and they have discounts if you book round trip or use a discount code. Sure, we meandered to my hotel in West Hollywood while dropping off other passengers, but, 90 minutes after my Virgin America flight touched down, I was in my room. That’s not terrible and and it’s cheap. I took the SuperShuttle back to LAX two days later and arrived with time to spare.

The Internet – First, the bad news: Google Maps and HopStop don’t include Los Angeles in their transit directions. Now, the good news: The Los Angeles MTA website provides detailed transit directions with astonishingly accurate time estimates. It fast became my best friend when I needed to take…

Buses – Yes, people take buses in LA. Despite what my friends and native Angelinos told me, I found the bus routes to be quite convenient. I caught a bus right outside my hotel and, three miles and 30 minutes later, I arrived a half-block away from Roscoe’s Chicken and Waffles for my first meal in LA. I transferred between two buses while traveling the 13 miles from my hotel to the Skirball Cultural Center in the Santa Monica Mountains. Sure, it took me an hour, but the buses delivered me practically door-to-door.

Selfishness – My first night in LA, I was staying at the Mondrian. It’s home to SkyBar, which is a bit of a hip scene. So, when I offered to schedule one of my meetings at the other person’s office, she quickly suggested that we instead meet over drinks at my hotel. I quickly agreed and avoided having to commute anywhere. Is this cheating? I had my meeting, avoided all transportation and had some delicious mojitos. Seems fair to me.

Rely on Friends – I had dinner plans with a friend while I was in town and we decided to eat in Venice. In order to get us eating sooner rather than later, she offered to pick me up from my hotel and give me a ride to the restaurant. We used the time in the car to catch up and she was happy to do me the favor. And, at the end of that charity event that I attended, a very nice business contact of mine offered to drive me back to my hotel. It may have been out of pity (or maybe it was because I’m charming), but it got me to where I needed to be and only cost me a profuse series of thank yous (thanks again, Sarah).

Walk – Shockingly, you can walk places in LA. So long as Point A and Point B are in the same neighborhood. I walked the mile or so back from my lunch meeting in Hollywood to my hotel and enjoyed working off the meal. And no one stared at me!

Taxis – I actually wanted to avoid taxis. I had been told that they were expensive and they’re not much better for the environment than just having my own car. But, I had left my sunglasses at the Mondrian (after checking out) and had to be at a meeting in 30. The only way I could manage to be on time was to take a cab back to the hotel and then to my meeting. The four mile, 30 minute errand cost me $27 (including tip) and proved my friends right about one thing: cabs in LA are beyond pricey.

Trains – The LA Metro was great for…oh, who am I kidding? Everyone I spoke to said that the Metro was useless and, as far as I can tell, they’re right.

I spent roughly $33 dollars on SuperShuttle trips, $5 on buses and $27 on a taxi. That’s $65. Or, less than the cost of a rental car for one day (and that taxi fare was only necessary because of my carelessness). I used the time on buses to check email and I didn’t contribute to the smog or get chased by the LAPD.

I will concede that I managed without a car for two key reasons: I was able to isolate much of what I was doing to one neighborhood (Hollywood) and it was a short visit. But I hope my point was made. LA can be done without a car if you plan in advance, impose on some friends and don’t mind getting asked by at least three people if “you lost your license because of a DUI.”

Photos by flickr users biofriendly (top) and stevelyon (bottom).

$50bn needed to keep train system from going off the rails

by Tom Johansmeyer on

The Federal Transportation Administration believes that $50 billion is needed to repair major metropolitan train systems … and another $5.9 billion a year to maintain them. Railways that need the money, it continues, are in Boston, Chicago, New York, San Francisco, Philadelphia, New Jersey and Washington, D.C. Together, they carry more than 80 percent of the train passengers in the country – amounting to more than 3 billion passenger trips every year.

We rely on these trains every day, but we aren’t keeping them in top shape. More than a third of the trains in these seven locations have equipment near or past their useful lives. The money needed to remedy problems, however, isn’t coming in. Eight percent of the equipment on these lines is in “poor” condition, with another 27 percent “marginal.”

William Millar, president of the American Public Transportation Association, makes the astute observation: “We don’t need another report – we need greater funding.”

Undiscovered New York: Going underground

by Jeremy Kressmann on

Welcome back to Undiscovered New York. If New York was a human body, with Times Square as the heart and Central Park as its lungs, the city’s subway system would certainly be its veins and arteries – unnoticed yet vitally important.

No public transportation system could possibly encompass as many hyperboles. The smelliest. The slowest. The dirtiest. The most confusing. The hottest in the summer and coldest in the winter. The most entertaining characters and crafty schemers. The greatest human spectacle in the entire world. The most beloved.

To experience the New York City subway is literally to experience New York itself. It is at once a microcosm of the city’s dense, layered history and wildly diverse cultures, full of interesting stories, entertaining and annoying performers and people-watching at its finest. Since it first opened in 1904, the subway system has expanded to include over 460 stations, carry around 5 million riders per weekday and become the only metro system to run 24 hours a day 365 days per year.

But aside from being wildly confusing for first time visitors (express lines and construction anyone?), the New York City subway is more than simply a way to get from Point A to Point B. It’s an unsung tourist attraction in its own right. Among the hundreds of stations are world-class works of art, amazing hidden stations and a fascinating history that dates back over a hundred years. Want to learn more? Click below as Undiscovered New York digs into the secrets of the New York City subway system…
Underground Art
New York is one of the world’s great cities for art, with institutions like the MoMA, Guggenheim and The Met. But did you know some of New York’s best artwork is underground? New York’s MTA “Arts for Transit” program is dedicated to beautifying the city’s many subterranean spaces, adding bright tile mosaics and wild installations straight out of your imagination. Make sure to check out a couple of our favorites:

  • 81st Street Museum of Natural History – a favorite of both locals and tourists alike, the 81st Street Stop on the B and C trains features amazing artwork suited to the collections at the American Museum of Natural History directly above. You’ll find the stations walls covered with life-size dinosaur bones, coral reefs and unique wildlife.
  • Atlantic/Pacific stop, Brooklyn – in February 2009, New York’s MoMA launched a new project in this Brooklyn hub, installing around 50 reproductions of masterpieces from the museum’s collection including works by Picasso, Warhol and van Gogh. A great way to absorb some culture while you wait!
  • Houston Street Stop, Manhattan – though not necessarily the most famous, the 1 train stop for Manhattan’s Houston street certainly boasts one of the more interesting themes. The station is decorated with a surreal tableau of “subway under water” mosaics, including an octopus and some turtles that have taken over the station.

Underground Secrets
With a system of underground lines that stretches back more than a century, the New York City subway holds its fair share of secrets, myths and hidden history. Brooklyn is a particularly rich area for New York subway lore, including a hidden underground tunnel that runs along the Borough’s Atlantic Avenue. The man who rediscovered the hidden space, Bob Diamond, now leads regular tours sponsored by the Brooklyn Historic Railway Association. Sign up to get a unique look at some of the city’s fascinating history.

One of the most interesting aspects of the subway is that many stations are abandoned. Just below New York City Hall is the beautifully preserved City Hall station, a beautiful remnant last open to the public in 1945. The New York Transit Museum offers occasional tours – check the website and you may get lucky.

Anyone looking to get a further taste of the New York subway system’s rich history should stop by the New York Transit Museum in downtown Brooklyn, which in addition to many exhibits on the evolution of the city’s mass transit system includes vintage subway and elevated train cars.