Best college restaurant: Good Morning America wants your vote

For most of us, college was a low period in our culinary lives. Ramen, macaroni and cheese, beer for breakfast. . .ah, the memories!

When we got tired of contributing to our freshman fifteen with junk food, there was always that one place that served up something a little better, a little special. If you’ve been to college, or even if you haven’t, I bet you just thought of that place right now.

As an undergraduate in Tucson my favorite was a grimy dive bar called Mike’s Place. It served its last under-aged drinker years ago, closing down in the face of “urban renewal”. In graduate school in Columbia, Missouri, my fave was Shakespeare’s Pizza, which serves up delicious pizza right next to campus. It’s the best I’ve ever had, and I’ve been to Rome. Even The Pizza Files gave it a good review.

Now Shakespeare’s is one of four finalists in Good Morning America Weekend’s Best Bites Challenge. On this Saturday’s show they’ll announce the finalists and tell you how to vote for your favorite. They’re not very good at keeping secrets over at ABC, because the Columbia Tribune revealed the finalists to be Sandwich University in Morgantown, W.Va.; Öl Stuga in Lindsborg, Kan.; Camellia Grill in New Orleans; and Shakespeare’s.

Personally, I know Shakespeare’s is the best because I’ve never been to those other places. How can they compete?

What was your favorite college hangout? Reminisce in the comments section!

Five American-style North Korean restaurants for foodies

This may not have been the case a few years ago, but Pyongyang is definitely on its way to becoming a culinary destination … well, maybe not. Nonetheless, it is pretty wild that the self-isolating regime has let slip some pretty wild information about the dining options available in the capital. If you can finagle a way into North Korea and somehow get yourself a bit of freedom to move, there are now some interesting restaurants for you to visit.

Swing an eating trip to Pyongyang, and you may find yourself munching on the familiar. There are several western-style restaurants popping up in this strange city, so eating like a local may mean eating like you’re home.

Let’s take a look at five restaurants in Pyongyang and how you could scarf that grub in style:1. Okryu Restaurant: just opened last week, this soon-to-be hot spot garnered a mention by the Korea Central News Agency, which means its launch was intended to be made public. The claim is that this place can accommodate thousands of customers, so live on the edge and skip making a reservation.

2. Samtaesung:
a relatively new addition to the Pyongyang culinary scene, this burger joint is open 24 hours a day and still recommends making reservations to pick up your food. This is a place to see and be seen, especially if you’re tight with the regime: Kim Jong-il‘s sister, Kim Kyong-hui, is said to benefit personally from all the cash spent there.

3. Pizza (no name given): dine on pies with ingredients shipped in from Naples and Rome. The first North Korean pizza parlor is said to have been created at the request of Kim Jong-il himself, so you know the quality is going to be top notch! So, without a name, how can you expect to find the place? Ask where the pizza joint is; it’s not like there are dozens.

4. Beach (outside the city): get outside of Pyongyang, and you still have some options. In Wonsan, at the beach, you can find even more pizza. Just remember to wait at least 20 minutes before jumping back into the waves!

5. Cubby’s: this is the restaurant that never happened in Pyongyang. Originally the dream of a New Jersey BBQ joint owner, plans to expand Cubby’s to Pyongyang were explored. The owner, Bobby Egan, befriended some North Korean diplomats assigned to the United Nations in New York City and even took a few trips over to his buddies’ homeland. Alas, according to his recent book, the plans for a DPRK franchise never came to fruition.

[photo by John Pavelka via Flickr]

New Pyongyang restaurant opens to rave reviews

Forget Manhattan, Pyongyang seems to be the hottest spot for new restaurant openings. Sure, there seems to be a new dining option popping up in New York City every time you blink … but that’s to be expected! When new options come to North Korea, it’s a bit more noticeable.

Only two weeks ago, word hit the west about a new burger joint in the North Korean capital, called Samtaesung, with links to Kim Jong-il’s younger sister, Kim Kyong-hui. Well, there’s now another hot spot in the city, according to the Korea Central News Agency, the official “news” mouthpiece of the regime.

The KCNA reports that a 6,000 square-meter restaurant, Okryu Restaurant, was just finished. Apparently, it can handle thousands of visitors and “is a catering centre for providing best service to people.” This is a start that would make most capitalist restaurateurs salivate!

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And, as is always the case with the North Korean media, it only gets better:

With the appearance of the elegant, magnificent and exquisite restaurant, a good combination of national, classical and contemporary architectural styles, the area of Okryu Restaurant has turned into a street of catering facilities built in a peculiar Korean architectural style to be proud of.

The opening was celebrated with a ceremony last Friday, and some major people were in attendance: “Jon Ha Chol, vice-premier of the Cabinet, Ryang Man Gil, chairman of the Pyongyang City People’s Committee, officials concerned, soldier-builders, officials and employees of the restaurant.”

[photo by yeowatzup via Flickr]

Hotels, restaurants and consumers: what to look for on review websites

Have you ever gotten mad after a hotel stay and, in the heat of the moment, dashed off a nasty review on TripAdvisor or Yelp? I was talking to some friends about this recently, and it seems the natural human reaction is to give feedback after a negative experience and to stay relatively silent when all has gone well.

Almost all of us have been there.

After all, there’s nothing quite like the feeling that your hard-earned cash has been sunk into an unsatisfying experience to get the blood boiling. When you get bad service or have a room that just doesn’t measure up – especially if you’ve spent hundreds (or even thousands) of bucks on your hotel stay, meal or flight – you need an outlet for your disappointment or anger. You may feel like you’re doing a service to the next traveler who’s thinking about following in your footsteps.
Well, it’s this situation that’s hit the news recently, with hotels and restaurants planning to sue TripAdvisor over the reviews left by its users. In Detroit, according to Slate, 24grille, a Detroit restaurant, tried to go after TripAdvisor over one anonymous comment, before giving up:

The suit went nowhere, as 24grille’s lawyers realized that the Communications Decency Act of 1996 gives sites like TripAdvisor immunity from being held liable for user comments, and they dropped the claim. (TripAdvisor, which screens reviews and reserves the right to remove any it deems dubious, did eventually delete the comment in question.)

At stake for all sectors of the hospitality industry is reputation, which comprises a large part of their brands. And, let’s be realistic: brand is what makes the sale in this industry. So, it pays to protect it at all costs … but in the right way.

The Slate article ponders the effectiveness of litigation, with the author “convinced these lawsuits are a terrible idea,” because it won’t provide sufficient brand or financial performance protection. Rather, the smarter move is to look for patterns to see if there are any ongoing or systemic problems that need to be addressed.

This makes perfect sense.

When I read a review – on Yelp, TripAdvisor or even from a professional critic – I take the extremes with a grain of salt. Further, I take the time to look at all the available feedback. One bad experience can be caused by anything from a bad day for the service provider (yes, entire companies can have bad days) to unrealistic expectations on the part of the reviewer. I’ve talked to a number of hospitality consumers who approach reviews with the same care and skepticism.

This thinking would work for hotels and restaurants, as well. Slate continues:

When we scan reviews online, we aren’t looking for gothchas-outlandish, one-off tales of awful experiences. Instead, we look for patterns. We make judgments based on the themes that emerge from many reviews, not from the crazy charges that appear in one or two. As such, there’s an obvious way for businesses to improve their online standings. Rather than trying to suppress a few negative reviews, they ought to work like mad to offer the kind of service that inspires a whole bunch of positive reviews.

When there is something worth noting, hotels and restaurants would be wise to pay attention. TripAdvisor, Yelp and other user-contributed review sites represent another channel by which guests can provide feedback, and ignoring them is tantamount to turning your back while a customer – disgruntled or not – is speaking.

The goal, therefore, is to sift through the anger and find the information that really matters – for management and guests. Look for trends, and use that to make a decision.

[photo by espensorvik via Flickr]

Eat like a Boston local at Santarpio’s

I was almost disoriented when I stepped out of the Maverick Square subway station in East Boston. I hadn’t been back since moving to New York in 2004, and it was different – new and improved, as they say. Many of the same businesses surrounded the square, but I couldn’t get over the subway station. As I ambled down Chelsea Street, the East Boston with which I was familiar came back, but only briefly. Once I stepped into my favorite pizzeria, Santarpio’s, I was once again assaulted by change.

Before the smoking ban hit Boston, it wasn’t unusual to see guests and staff puffing away occasionally in this local joint. Aside from walls full of celebrity photos – the usual chest-beating of small, local restaurants – there wasn’t much in the way of aesthetic effort. Santarpio’s looked rundown, tired. Nonetheless, the staff was always highly motivated, and the rather meager menu was always fulfilled with ruthless efficiency.

I can’t count how many times I ran down to Santarpio’s when I lived in Eastie, either to eat there or pick something up to take back to my Maverick Street apartment. It was often enough that I had clear expectations upon my return six years later. I was ready to see a dive impervious to progress, a small corner of Boston that was exactly as I had left it.

I was simultaneously disappointed and not when I took my seat.

%Gallery-105678%Much was different. A fresh coat of paint found its way onto the walls, and the menu was longer. You could actually get garlic or sausage on your pizza! And, there seemed to be a few more beer choices in play. But, wine was served in the only glass size available (the same used for soda, water and beer), and the menu remained short, even if expanded. A neon, electronic jukebox hung on the wall. There were signs of progress all over the place.

In terms of what truly matters, though, I learned that nothing had changed. Even in a crowded restaurant – I went on a Saturday night – the waitress got to my table quickly, served the beer promptly and took the order … with the same ruthless efficiency I had experienced more than half a decade before. Amid all this, the service was friendly without letting smiles and pleasantries get in the way of speed and accuracy. You get what you order. You get it fast, and you get it hot.

Inside the kitchen, the only thing that changed was the faces, though even they may be the same (c’mon, it was six years ago!). The pizza-making process has not changed a bit, as reflected in the first bite I took. As soon as the cheese sauce and dough of this thin-crust delicacy hit my tongue, I was taken back in time. The taste of a Santarpio’s pizza is nearly ineffable, with the corn meal on the crust (in abundance) defining an aspect of the pie that’s usually relegated to obscurity, except in regards to thickness.

Given the texture of a Santarpio’s pizza, it is tempting to cut into it with a knife and eat it with a fork – the crust is that thin. Fight the urge! Pick it up, fold it and stuff it in your mouth. There’s no other way to make the experience complete.

Despite the initial shock I felt upon returning to my old neighborhood, I quickly realized that progress does not have to destroy tradition. Maverick Square did need a new subway station … as Santarpio’s did a new layer of paint on the walls. And, the “expanded” menu, I’ll concede, was a good idea. After all, I did get a pie with homemade sausage on it and absolutely loved it.

What I learned, walking back to the shiny subway stop down the street from where I used to live, was that advancement can shroud tradition protectively, preserving history by keeping the past from being obliterated completely. This cultural coating is how we can balance moving into the future with allowing what has shaped our trajectory to persist.

[photos by Laurie DePrete]