Daily Pampering: Private sails in St. Thomas

Now that you’re on the gorgeous island of St. Thomas, why not take some time to explore the island’s beautiful surroundings?

Hop aboard The Ritz-Carlton, St. Thomas‘s private catamaran, the Lady Lynsey, and enjoy a day of private sailing through the British Virgin Islands.

The Lady Lynsey, the resort’s 53-foot luxury catamaran, offers private charters and sailing excursions through the Caribbean waters for the ultimate luxury island-hopping experience. Starting at $2,250, you’ll be picked up from the resort’s beach for half- and full-day private getaways, where you snorkel, watch the sunset, enjoy dinner and drinks or just relax with an open bar on your private boat.

Should you want to invite others along, the catamaran can accommodate a private party for up to 49 guests. My advice? Take your $2,250 and treat yourself to a little alone time at sea.

Want more? Get your daily dose of pampering right here.

Ritz-Carlton names Herve Humler President & COO; Simon Cooper to oversee Asia Pacific region for Marriott

Herve Humler, one of the original founders of The Ritz-Carlton in 1983, has been named Ritz-Carlton’s President and COO.

Speculation of Simon Cooper’s assumed exit from the Ritz-Carlton company sent shock-waves through the Internet yesterday, but the real story makes sense: Simon Cooper, Ritz-Carlton’s president and COO for 9 years, has been named President & Managing Director, Asia Pacific, for Marriott International. Hardly a surprise to those of us who know the hotelier’s passion for the Asia market.

Both leadership changes are effective Sept. 1, and both come with an enormous amount of excitement, and of course, piqued interest, for both hotel brands.

Humler will
oversee 73 Ritz-Carlton hotels throughout North and South America, Europe, Asia, the Middle East, Africa and the Caribbean, and will be at the forefront of opening more than 30 new hotel and residential projects currently underway with Ritz-Carlton.

Cooper will be responsible for leading the growth of Marriott International’s Asia market, which includes more than 130 properties and 70 hotels.
Cooper’s leadership helped expand the hotel’s vast international presence, and helped Ritz-Carlton beat out its rival Four Seasons in recent JD Power report, in which the hotel was given the highest ranking for “luxury hotels”.

What does this mean for hotel guests? Only time will tell, but we’ll be sure to update you as soon as we have more information.




Los Angeles’ L.A. Live luxury complex isn’t always alive

Los Angeles’ spectacular L.A. Live development, cleverly planted by the city’s convention center near the interchange of the 10 and the 110, cost a reported $2.5 billion to construct. Its two marquee hotels, a Ritz-Carlton (123 rooms, opened in April) and a J.W. Marriott (878 rooms, opened in February), represent two of the more appealing national luxury brands, and their placement in an eye-catching, bowed skyscraper was tactical, designed to attract convention-goers and concert VIPs.

It’s bustling on nights when there are events at the adjoining Staples Center and the Nokia Theatre. It also hosts the cinema where Eclipse recently held its premiere.

But on other nights, like the ones when I was there, the party shuts down. At L.A. Live, the energy level is all-or-nothing.The hotels aren’t the problem. They’re fairly well-designed, the rooms and corridors spacious, and with terrific views of downtown and beyond. The Ritz’s spa is a fantasia of all-white decor, while the vertical aspirations of the J.W.’s lobby feel akin to a mod 1960s airport terminal. In all, despite the volume of people they can collectively serve, the hotels were a welcome, private respite from the tumult down below on the tough and cluttered grid of Southern California.

I did experience some minor hiccups during my stay, though: My coffeemaker at the J.W. didn’t work and my requests for repair were ignored. There are also a few notable, but not fatal, flaws, the biggest being the private but large pool decks for the J.W. (4th floor) and the Ritz (28th floor) are both in the shade of the connected 54-story condo tower by the middle of a mid-summer afternoon. The $38 parking charge was dizzying, but at least the subterranean lot was so roomy it could eat countless other L.A. structures for breakfast.

The Ritz-Carlton’s 24th-floor restaurant and lounge, WP24 by Wolfgang Puck, should be one of the most alluring nighttime watering holes in the city, given its sumptuous panorama of downtown Los Angeles and the poor suckers laboring along the 110 freeway. But when I showed up at 10 p.m., primed for a martini overlooking the skyline, I was told it was closed for the night. The economics of the L.A. Live project are so immense that tenants are interested only in blockbuster crowds, not off-night scene-making.

It was a shame to seek a martini elsewhere when I was staying in something purported to be a full-service entertainment citadel, but now, L.A. Live is designed to feed guaranteed crowds, not draw its own.

The situation in the rest of the complex, connected to the hotels, wasn’t better. On one of the nights of my stay, the Trader Vic’s began closing at 9 p.m., the same time as the mall in many small towns. But the two hotels’ smart and glassy decor and full-service détente had made me feel urban and chic, and I wanted a highbrow cocktail to suit the mood they put me in. Almost every L.A. Live nightspot was closing, except the sports bar, and I wasn’t in the mind of onion rings.

Rather than settle for the no-view hotel lobby bar at the J.W. Marriott (stylish as it is), I ended up having to leave L.A. Live and search for style on the mean streets of downtown L.A. There, I found the nightlife I was looking for at Seven Grand (a hip and dusky whiskey bar), Rivera (artisan cocktails and modern Latin plates), and Hank’s (a lost-in-time dive bar often populated with tipsy solo men and, on my night, a young gay trust funder and his smitten female BFF).

It was a shame to have to seek a martini elsewhere when I was staying in something that purportedly was constructed to be a full-service entertainment citadel, but right now, L.A. Live is designed to feed guaranteed crowds, but not draw its own, and until that changes, it won’t truly establish itself on the landscape.

That may not be much of a loss, since downtown Los Angeles is one of the most underrated and history-rich central business districts that middle-class Americans have ever ignored. For me, being near downtown L.A. is a one of the most important reasons to choose to stay at L.A. Live.

But if I were a local, I’d never risk heading to L.A. Live unless I had an event ticket in hand, even if it meant battling the influx. The development will never be integral to the Los Angeles nightlife until it jumps the hurdle between serving only guaranteed audiences and offering something distinctive that can be accessed anytime. That’s quite a leap to make if you’re a cynical developer who aligns his goals by his predicted market share and not by a distinctive vision.

Survey says: Hotel guests generally happier with their stays

It’s no surprise the hotel industry is making a strong comeback. When travel started to falter in the down economy, hotels kept the spirit alive with the ‘staycation’ craze. Now, as more people start spending money on much-needed vacations again, the hotel industry is once again at the forefront of recreating the ultimate customer service experience and according to travelers, hotels are doing a pretty good job.

The latest survey results from J.D. Power and Associates says guests have generally been happier with their hotel experience over the past year. The study finds that the proportion of hotel guests making reservations online has increased in 2010. Not surprisingly, a drop in hotel prices had a little something to do with this, but we’ve heard from more hotels that customer service and personalized guest programs have been at the forefront of their efforts over the past year.

So, how has your hotel stacked up against its competition? The latest study measures how well hotel chains satisfy their customers and ranks the hotels by economy-budget to upscale-luxury. The study leaves out independent chains and hotels, but more well-known brands like Four Seasons, Ritz-Carlton, Marriott, Embassy Suites and Hilton are part of the survey. Drury Inn & Suites, Hilton Garden Inn, Homewood Suites, Microtel Inns & Suites, Omni Hotels and The Ritz-Carlton rank highest in customer satisfaction.

The following hotel brands rank highest in guest satisfaction within their respective segments:

Luxury: The Ritz-Carlton
Upscale: Omni Hotels & Resorts
Mid-Scale Full Service: Hilton Garden Inn (for a second consecutive year)
Mid-Scale Limited Service: Drury Inn & Suites (for a fifth consecutive year)
Economy/Budget: Microtel Inns & Suites (for a ninth consecutive year)
Extended Stay: Homewood Suites

We’re curious: Do you agree with the results? Were you satisfied with your most recent hotel stay?

Ritz-Carlton Toronto set to open Fall 2010

The Ritz-Carlton’s first foray into Great White North will take place this fall with the opening of its Toronto hotel. The Ritz-Carlton, Toronto was slightly delayed last month thanks to weather-related issue, but the building seems to be back on schedule and the new open date is set for sometime in the late summer or early fall. So, what can Toronto guests expect?

Located in the heart of downtown Toronto, the Ritz-Carlton, Toronto will be within walking distance to entertainment, shopping areas, sports venues, and the city’s business districts. The hotel is surrounded by two parks and all of the 267 rooms will have views of either the city or Lake Ontario. Rooms include floor-to-ceiling windows, Frette linens and luxurious bathroom amenities.

A 23,000 square foot, 16 treatment room spa, referred to by the hotel as the “Urban Sanctuary” will offer an extensive menu of spa services. A fully cardio-equipped fitness center is located on the same floor and features a kinesis center, indoor pool and hot tub.
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The Canada hotel will feature a 120-seat restaurant on the mezzanine level that focuses on “contemporary Canadian cuisine”. Diners will find a glass encased cheese cave, wine display, walk-in wine cellar, open pastry kitchen and a Chef’s table in the kitchen. If the restaurant is too formal, you’ll have the option of lounging in the lobby bar or at the outdoor patio, where a pizza oven and fire pit await.

As part of Ritz-Carlton’s ongoing efforts to support a greener economy, the Ritz-Carlton, Toronto will feature a Deep Lake Water Cooling System, which provides an alternative to conventional air-conditioning. According to the hotel’s website:

The system uses the cool energy in cold water to air-condition our building, reducing the energy consumption by up to 90% compared to conventional chillers.

For those of you eager to track the progress of this hotel, you can keep up with the construction here.
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