Ritz-Carlton names Herve Humler President & COO; Simon Cooper to oversee Asia Pacific region for Marriott

by Melanie Nayer on

Herve Humler, one of the original founders of The Ritz-Carlton in 1983, has been named Ritz-Carlton’s President and COO.

Speculation of Simon Cooper’s assumed exit from the Ritz-Carlton company sent shock-waves through the Internet yesterday, but the real story makes sense: Simon Cooper, Ritz-Carlton’s president and COO for 9 years, has been named President & Managing Director, Asia Pacific, for Marriott International. Hardly a surprise to those of us who know the hotelier’s passion for the Asia market.

Both leadership changes are effective Sept. 1, and both come with an enormous amount of excitement, and of course, piqued interest, for both hotel brands.

Humler will
oversee 73 Ritz-Carlton hotels throughout North and South America, Europe, Asia, the Middle East, Africa and the Caribbean, and will be at the forefront of opening more than 30 new hotel and residential projects currently underway with Ritz-Carlton.

Cooper will be responsible for leading the growth of Marriott International’s Asia market, which includes more than 130 properties and 70 hotels.
Cooper’s leadership helped expand the hotel’s vast international presence, and helped Ritz-Carlton beat out its rival Four Seasons in recent JD Power report, in which the hotel was given the highest ranking for “luxury hotels”.

What does this mean for hotel guests? Only time will tell, but we’ll be sure to update you as soon as we have more information.




Survey says: Hotel guests generally happier with their stays

by Melanie Nayer on

It’s no surprise the hotel industry is making a strong comeback. When travel started to falter in the down economy, hotels kept the spirit alive with the ‘staycation’ craze. Now, as more people start spending money on much-needed vacations again, the hotel industry is once again at the forefront of recreating the ultimate customer service experience and according to travelers, hotels are doing a pretty good job.

The latest survey results from J.D. Power and Associates says guests have generally been happier with their hotel experience over the past year. The study finds that the proportion of hotel guests making reservations online has increased in 2010. Not surprisingly, a drop in hotel prices had a little something to do with this, but we’ve heard from more hotels that customer service and personalized guest programs have been at the forefront of their efforts over the past year.

So, how has your hotel stacked up against its competition? The latest study measures how well hotel chains satisfy their customers and ranks the hotels by economy-budget to upscale-luxury. The study leaves out independent chains and hotels, but more well-known brands like Four Seasons, Ritz-Carlton, Marriott, Embassy Suites and Hilton are part of the survey. Drury Inn & Suites, Hilton Garden Inn, Homewood Suites, Microtel Inns & Suites, Omni Hotels and The Ritz-Carlton rank highest in customer satisfaction.

The following hotel brands rank highest in guest satisfaction within their respective segments:

Luxury: The Ritz-Carlton
Upscale: Omni Hotels & Resorts
Mid-Scale Full Service: Hilton Garden Inn (for a second consecutive year)
Mid-Scale Limited Service: Drury Inn & Suites (for a fifth consecutive year)
Economy/Budget: Microtel Inns & Suites (for a ninth consecutive year)
Extended Stay: Homewood Suites

We’re curious: Do you agree with the results? Were you satisfied with your most recent hotel stay?

Ritz-Carlton Toronto set to open Fall 2010

by Melanie Nayer on

The Ritz-Carlton’s first foray into Great White North will take place this fall with the opening of its Toronto hotel. The Ritz-Carlton, Toronto was slightly delayed last month thanks to weather-related issue, but the building seems to be back on schedule and the new open date is set for sometime in the late summer or early fall. So, what can Toronto guests expect?

Located in the heart of downtown Toronto, the Ritz-Carlton, Toronto will be within walking distance to entertainment, shopping areas, sports venues, and the city’s business districts. The hotel is surrounded by two parks and all of the 267 rooms will have views of either the city or Lake Ontario. Rooms include floor-to-ceiling windows, Frette linens and luxurious bathroom amenities.

A 23,000 square foot, 16 treatment room spa, referred to by the hotel as the “Urban Sanctuary” will offer an extensive menu of spa services. A fully cardio-equipped fitness center is located on the same floor and features a kinesis center, indoor pool and hot tub.
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The Canada hotel will feature a 120-seat restaurant on the mezzanine level that focuses on “contemporary Canadian cuisine”. Diners will find a glass encased cheese cave, wine display, walk-in wine cellar, open pastry kitchen and a Chef’s table in the kitchen. If the restaurant is too formal, you’ll have the option of lounging in the lobby bar or at the outdoor patio, where a pizza oven and fire pit await.

As part of Ritz-Carlton’s ongoing efforts to support a greener economy, the Ritz-Carlton, Toronto will feature a Deep Lake Water Cooling System, which provides an alternative to conventional air-conditioning. According to the hotel’s website:

The system uses the cool energy in cold water to air-condition our building, reducing the energy consumption by up to 90% compared to conventional chillers.

For those of you eager to track the progress of this hotel, you can keep up with the construction here.
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Free spa experience at the Ritz-Carlton Naples

by Tom Johansmeyer on

Any spa-lover needs to visit the Ritz-Carlton Resorts of Naples, because the Elements treatment at the beach property is nothing short of incredible. Now, the chance to visit the spa free makes this an absolute no-brainer. This is one of my favorite spas, and the deal might be enough to get me to book a flight.

Stay at either the Ritz-Carlton beach or golf resort, with the Spa Escape Package, and you’ll get a $200 spa credit, basically making your treatment free. You may want to have a little extra work done, but to have $200 knocked off the price from the start makes that a lot easier to handle. Rates start at $349 a night for the beach resort and $259 for the golf resort.

Need more incentive? From June 1, 2010, through the end of October, you can take advantage of the spa’s “Me Time” deal. When you book a 50-minute massage or facial, you can have your choice of two complimentary enhancements (a $50 value). On the list are hair masks, back scrubs, collagen masks and lip treatments. This is available every Sunday through Friday from 9 AM to 1 PM (but it can’t be combined with other promotions or discounts).

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Daily Pampering: Join up at the Ritz-Carlton Orlando

by Tom Johansmeyer on

Is it time for resort and luxury membership club to make a comeback? The new program from the Ritz-Carlton Orlando – the Grande Lakes Membership Club – takes a personal approach, rather than push the same caned programs to the many different people who write the same big checks. The baseline consists of the sort of top-shelf amenities you’d expect, but the programs are differentiated by level: platinum, golf, spa and social.

Depending on what you choose, you could pick up an Executive Suite and gain unlimited access to the 18-hole, par 72 Greg Norman signature golf course or 50-minute treatments or salon services at the spa are nice – and that’s per month! Everyone scores resort pool and tennis court access, concierge services and member social events.

If you prefer predictability in our annual vacation and like a certain level of treatment, this is the way to go.