White Collar Travel: Monday morning mayhem: A business traveler starts the week

by Tom Johansmeyer on

Thomas Hobbes, the British philosopher, unknowingly described the life of the business traveler several centuries in advance: brutish, poor and short. Long hours, inconsistent diet and exercise and extended periods of emotional isolation virtually assure that many will burn out. This state of affairs is at its worst on Mondays, quite possibly the most miserable day of the week for the road-dwelling professional.

Depending on your proximity to the airport and destination, your day can start as early as 3:30 AM. The alarm clock assaults your eardrums (and your spouse’s, unfortunately), prompting you to slog over to the shower – you can’t clean up at your destination, since you may be heading straight to the office. After a quick goodbye to a half-awake, fully annoyed companion, you trudge down to the waiting town car (if the driver’s late … no mercy), while doing the mental calculations on whether 45 minutes of fitful sleep during the ride is preferable to trying to wake up. It doesn’t matter, as you’ll resign yourself to a general feeling of hard-to-describe discomfort.

At the airport, having checked in the night before and printed your boarding pass, you run the security gauntlet, easily spotting the passengers who are not members of your elite, informal fraternity. You kick off your shoes, whip out your laptop and empty your pockets, as if the seconds you’ll save are a matter of life and death, knowing deep down that this behavior is totally irrelevant.

Coffee comes next, of course, since you know you’ll need to spend the flight preparing for your weekly client meeting, which is invariably scheduled for as soon as you plug in at the office. While you loiter at the gate, nursing caffeine into your body, you snag a wi-fi connection and look around while you pull down your e-mail and look for any early morning or overnight crises. The seats are littered with people clad in business casual attire and up, depending on the nature of their companies, clients and engagements. You look for familiar faces, if only to size up the competition for upgrades. New faces are a plus, as it means the odds of a seat up front usually improve.

Thanks to your status as a wandering hired gun, you pre-board per the code on your boarding pass that indicates you’re among the airline’s chosen, perhaps into the coveted first class cabin. You score some extra legroom and a drink while the proletarians board – as long as the flight attendant isn’t jabbering mindlessly at a passenger who would rather have his coffee with cream, sugar and no commentary. This happens all too often, unfortunately. If you weren’t relying on an upgrade and actually paid for a first class ticket – fat chance of that ever happening unless you’re a top-shelf executive – you’d book 1C, so at least you’d get your coffee before the flight attendant gets distracted, starts talking and fails to serve the rest of the cabin.

In the sky, you try to make yourself “billable” (depending on the nature of your job), throwing yourself into client work with the hope that you’ll recapture an hour or two at the end of your day … though that really never happens. So, you spend a few hours on status reports, presentations and writing e-mails that you’ll send later, occasionally breaking to eat, drink or nap.

When you hit the ground at your final destination, sometimes eight hours after having been greeted by your alarm clock, you’re about to start a workday won’t end until you leave for the obligatory team or client dinner, usually at around 7 PM. If you’re deep into a project, it could be worse – desktop dining while slaving away until well past midnight. If dinner’s on the agenda, you shoot to get back to your hotel room by around 11:30 PM (hopefully, you got to check in before going to the office). The bed looks great, but you need to check up on e-mails that were kicked around while you were at the dinner table and couldn’t sneak a look at your Blackberry. Then, you take care of some client work and call it quits sometimes between 1 AM and 2 AM. You’ve been up for 22 hours or loner.

It’s a tough life – and by now, I’m sure, one that sounds hardly worth living. Fortunately, there are some perks. Personal expenses stay low, and you do get to eat at some fantastic restaurants. Occasionally, you can squeeze in some time to enjoy your destination (if it’s worth enjoying, that is). For many, the work itself is a big draw, especially if you’re with one of the prestigious law firms, investment banks, accounting companies or consulting outfits. You’ll get projects that you’d never see anywhere else, work with some of the smartest people in the business world and be compensated rather well (though you’d never admit it). But, life on the road can take its toll on you. After a while, you’ll answer the “How are you?” question as one of my former bosses once did: “any day you’re not on a plane is a good one.”

Business travelers will take upgrades over free food and web

by Tom Johansmeyer on

If you were traveling on business, which would you prefer: free in-room internet access, frequent room upgrades or complimentary breakfast? According to a poll of Hilton’s HHonors program, the room upgrade hit #1, followed by the free grub and finally comp’ed web access. Barbara De Lollis, of USA Today‘s Hotel Check-In column, speculates that this is because business travelers want comfort and can convince their companies and clients to pick up the tab.

Reading this article made me think back to my years on the road as a management consultant, and to my surprise, my behavior aligned with the survey results. Room upgrades mattered most. I’d get a bit more elbow room. It wasn’t about status, importance or even being able to run laps around my temporary living room. Larger guestrooms – and suites, especially – allowed me to put more physical space between where I lived and where I worked while on the road. When workdays stretch past 16 hours, it’s important to have any coping mechanism you can grasp, and being able to segment off the work space sure helped.

While I personally detest the hotel practice of charging for web access, it’s never an issue when I’m traveling on business. The companies and clients for which I’ve worked have picked up the tab without a second thought. When on vacation, I regularly had my companies pick up my internet tab, as well, a small price for them to pay to have access to me while I was away. Likewise, clients and employers pay for food. And personally, I’m rarely thrilled with the food offered at free hotel breakfasts and when I travel on my own, I usually pay for a good meal than suffer through a free one. Also, I never really ate breakfast during my road warrior days, and I know I wasn’talone. So, a free breakfast is really … well … worthless.

What’s missing from the survey, unfortunately, is club-level access. When I was on the road all the time, this was my favorite amenity. It gave me a place to go other than my room, where I could get a drink, grab a snack and unwind. Hiltons definitely delivered best on club lounges, with the two most memorable for me being the Hilton Embassy Row in Washington, DC and the Hilton in London, Ontario. The former was comfortable and great for networking, and the latter had the best club-level service I’ve ever experienced.

Some business travelers benefit from the recession

by Tom Johansmeyer on

A growing number of business travelers is trading the appellation “road warrior” for “day tripper.” Tighter corporate travel budgets are prompting these frequent fliers to complete their roundtrips in one day, rather than assume the expenses of a hotel stay and meals while on the road. Also, it comes with the perk of not being able to entertain, which cuts travel expenses further. These jaunts tend to involve flights of no more than three hours, even though some people are going coast-to-coast and back without bothering to check in to a hotel.

For some, it isn’t just a case of budgetary discipline, though that factor will never disappear in a recessionary environment. Business travelers are also drawn to the notion of being able to get home at night. Even a late-night arrival means plopping your head on your own pillow and having breakfast with the family.

Of course, these one-day runs are grueling. Even for a two-hour flight, you have to get to the airport an hour early, and unless you live right next to the airport, you’re probably looking at another hour to get there. So, to catch a 6 AM flight, you’re leaving the house at 4 AM (with a wakeup of around 3:30 AM at best), and you’re not touching the ground at your destination until 8 AM … assuming there are no delays. Depending on traffic and distance, you get to the office at 9 AM and work the entire day. To catch a 7 PM flight, you leave the office at 5 PM to get there an hour early. After two hours in the air (again, assuming nothing goes wrong), you’ll probably get home by 10 PM. That’s an 18-hour day; it’s tough.While the actual cost savings is being questioned, in my experience, it’s substantial. In 2003 and 2004, I made frequent runs from Boston to New York. With the rate my company had with the Delta Shuttle, coming home at night was a no-brainer. On longer trips, the savings may not be as substantial — as you have a higher fare and likely a less expensive hotel than you’ll find in Manhattan — but you’re still looking at more than $200 a night, assuming a $150 room and meal expenses.

The cost savings, however, may come at the expense of your health. Some experts see this sort of aggressive travel as rough on your body … and I can tell you it’s a bit rough on the spirit, too. But, if you have enough time between one-day runs, it isn’t so bad at all.

And, don’t worry: even though you lose the hotel points, you’ll still pick up the miles.

Are you planning a mileage run? Four reasons to rush to the airport

by Tom Johansmeyer on

There are only a few weeks left in 2009, and frequent travelers across the country are staring more intently at their mileage statements than Santa does at the naughty/nice list. The stakes are high: miss the elite cutoff, and a year of upgrades, accelerated check-in and other perks disappear. For passengers who see gold or platinum status levels within reach, year-end “mileage runs” can make a great investment. Pay for a cheap flight, even if it is just for a night or a same-day return, and use this benefit for the next twelve months on upgrades and services that would cost a fortune otherwise.

With the low prices airlines are offering these days to bring passengers back into the cabin, the return on your investment in a “mileage run” is higher than ever. But, it’s not all to the flyer’s benefit … there’s an upside for the airlines, too. They get loyalty.

Randy Petersen, founder of FlyerTalk.com, a website for frequent travelers, told USA Today, “Whenever someone doesn’t requalify for elite status, they become free agents. And in tough times, airlines don’t want to gamble that some of their best customers will leave.” He puts the number of elite-level passengers at 7.3 million of the 210 million passengers who belong to at least one loyalty program.

So, the airlines are rolling out the red carpet for mileage runners. Here are four mileage run deals to kick around with the end of the year approaching.

1. Through December 15, 2009, American, Continental and United are doubling the elite-qualifying miles they give their passengers. So, a shorter mileage run goes a little further.

2. In the middle of next year, Continental and Untied are going to give each other’s elite passengers unlimited upgrades (based on availability) on domestic flights — and premium coach seats, too. So, if you hit the right status on either airline this year, you’ll gain even more for your efforts.

3. Starting in the spring, Delta will let you roll over extra elite-qualifying miles and credits you don’t need to reach a status level to the next year. So, you don’t have to worry about starting from zero when January 1, 2011 rolls around.

4. Delta is also adding a new top level — diamond — that will include even better perks, including free Sky Club membership.

For the frequent business traveler, especially, reaching a high elite level involves so much more than bragging rights. It defines your lifestyle for the next year — from how early you need to get up on Monday morning to your mood when you get home Thursday or Friday night. But, there are better measures to watch than up-ticks in frequent flyer accounts. My friend and former coworker from the road warrior days put it best: “The only thing better [than accumulating airline and hotel status levels] is watching them expire.” Yeah, nothing tops getting off the road for a while when you live that life.