Cruise line scams: Shore Excursions

Going ashore can be one of the best parts of a cruise and one of the reasons many travelers choose a cruise vacation in the first place. From the comfort of your floating hotel, you can see multiple destinations but only have to unpack once. Cruise lines offer a wide variety of excursions at each port of call and encourage passengers to join. Some are over-priced but carry an implied level of safety that might not be entirely accurate.

The potential scam-like claim here is “Oh, you don’t want to go out on your own on a shore excursion. If they’re late getting you back, the ship will leave without you”

Yes, they could do that. Will they? Probably not. How likely is that to happen? Not likely at all.

Often, the same companies and people that do shore excursions for the cruise lines also do them independently. Still, the cruise lines say they do investigate and follow up on excursion providers to see how they are doing, holding them to high standards.

Alternatives to ship-sponsored excursions. Shoretrips.com, is a third-party service that provides excursions world-wide. Owners Julie and Barry from Milwaukee, Wisconsin travel to each of the destinations and insure that their tours are safe and interesting. Often, Shoretrips.com excursions are less expensive and less crowded too. Booking more than 200,000 people a year, they have yet to leave someone behind.

Let’s talk price. A pretty easy-to-compare excursion in Cozumel, Mexico, Swimming with the Dolphins is $129 for adults or children on Carnival Cruise Lines. Shoretrips.com has that dolphin swim for $79 for adults and $77 for children. That’s about 40% less than the cruise line. Prices vary among lines too. Royal Caribbean has that dolphin swim for $99. Their price is better than Carnival but not as good as Shoretrips.com.

Another option is to go with someone recommended by a trusted friend or a travel blogger you’ve come to know. Reliable independent operators know what they are competing with on the cruise line excursion offerings and almost always offer a better value. That might come in the form of a lower price or a similar price with a better experience.

Get good information. A good source for reliable travel information about specific ports of call is AOL travel guides. Good discussion and very current, personal information can be found at CruiseCritic.com. Your good travel agent/expert should have recommendations also.

I’m really not trying to talk you out of the ship-sponsored shore excursions. They’re good. Nothing wrong with them. But there are alternatives that are just as safe (or not) as third-party vendors.

Cruise lines have their share of problems with excursions.Going with the cruise line does not guarantee your safety. In 2009 18 cruise passengers were robbed at gunpoint in the Bahamas on ship-sponsored shore excursions. The passengers, sailing on Royal Caribbean’s Navigator of the Seas and Disney Cruise Line’s Disney Wonder, were held up by masked men who demanded money, passports, cell phones, credit cards and personal items.

Just last November, masked gunmen held up guests on St Kitts on a Celebrity Cruises excursion.

Cruise lines were quick to suspend tours and worked hard to increase security and scrutiny of tour operators in those cases. But that was a couple of incidents in thousands of tours, hardly something to keep guests on the ship for safety concerns.

Cruise lines will commonly skip ports of call where there are known problems with crime like in Mexico with drug cartels. In that case, the cruise line does not charge you for the excursion you obviously can’t take. Ships any where close to Tunisia right now would have taken a close look at unrest in the area before even docking. If booking separately from the cruise line, make sure you understand the tour operator’s policy if the ship does not call at a port.

Let’s break it down. Look at it this way; cruise lines contract with local operators who run the excursions. The cruise lines have to add on something to make money. Duh. So basically, its the same people, running the same excursions, but you pay more if you get it through the ship. If that makes you feel all warm and fuzzy then buy through the ship. Most people do. If you want to save 20% to 50%, do some research first. There might be a better value out there.

Like the cruise line Booze and Beverage Packages, whether shore excursions are an evil scam plotted by the cruise lines or a reasonable value depends primarily on how you look at them.

Flickr photo by Ha-Wee

Breaking: More drugs found on cruise ship

UPDATE: Less than a month ago we told you about the cruise line crew accused of smuggling drugs into the Port of Baltimore. Now we have learned that authorities found more drugs on the same ship.

When U.S. Customs and Border Protection agents boarded Royal Caribbean International’s Enchantment of the Seas Tuesday, they had good reason. Last month agents found 700 grams of heroin and 300 grams of cocaine hidden in the waistband and shoes of the crew member, The drugs had been picked up from a Jamaican man in the Dominican Republic, brought on to the ship, to be sold once they reached the United States.

“If we already encountered an incident where drugs were discovered on the ship, we’re more than likely going to take another look at the vessel further down the road,” Steve Sapp, a spokesman for U.S. Customs and Border Protection told the Baltimore Sun.

In this discovery, $94,000 worth of cocaine was found wrapped in duct tape by a drug-sniffing dog in a common area of the ship, accessible by any crew member. No arrests have been made.

“It could be just about anybody,” Sapp said. “It would be really difficult for us to bring in everyone for an interview.”

This is not good news for Royal Caribbean or the cruise industry. The ongoing investigation aboard Enchantment of the Seas indicates that Federal authorities are beginning to target cruise ships for drug smuggling operations. Frequently visiting Caribbean islands where drugs are plentiful and easily distributed, the supply side of smuggling has minimal risk. Crew members with access to all areas of ships can find plenty of places to hide the contraband.

Last week’s raid on MSC Cruises Poesia and the would-be high times Jam Fest cruise added a different but similar focus, targeting passengers.

Royal Caribbean, along with other cruise lines, maintains a zero tolerance policy for illegal drugs on their ships. Look for TSA-like security precautions on cruise ships in the near future. This is inevitable. The cruise industry has always been a model for insuring the safety and security of passengers and crew at sea. This recent news, combined with their intense ongoing commitment to safety and security will bring new procedures.

It’s just a matter of which line will be first.

Flickr photo by anythiene

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One great cruise port: Ocho Rios, Jamaica

In the Caribbean, many ports of call feature turquoise-blue water, sandy beaches and a year-round temperature that makes traveling there attractive, especially in the Winter months from cold-weather climates. Some islands are better than others for scuba-diving or snorkeling, some have more history-related features than others and some are known for specific attractions that only they have. Ocho Rios, Jamaica is one of those ports that has it all.

Starting with Ferngully, the rainforest within driving range of the cruise port, Ocho Rios has some of the most lush, tropical foliage of any island. Jamaica has more than 500 species of ferns. 300 of them can bee seen in Ferngully, the dark and shaded gorge that is about 3 miles long.

It’s on Jamaica that we’ll find Dunns River Falls, one of the signature Caribbean attractions. Many visitors climb the waterfalls from the beach to the top stopping along the way to enjoy one of the plunge pools that form naturally in the surrounding rock.

Repeat visitors know that one of the best parts of doing Jamaica is doing nothing at all. A fortunate few are able to kick back and enjoy the island lifestyle. Cruise passengers often miss that part by taking busy shore excursions. While safety is a concern and ship-sponsored shore excursions are a smart bet to effectively keep you out of trouble, other independent tour options are available that can make for a truly memorable on-shore experience.

A private tour by cab is a popular and cost-effective option that allows customization if time ashore is short. Tip: Don’t go home without some Jamaican Blue Mountain Coffee, available at most gift shops on the island.

Breaking: Coast Guard issues safety alerts in wake of Carnival Splendor fire

In a Marine Safety Alert issued yesterday the US Coast Guard urges ship owners to verify and test their Fixed Fire Fighting systems to be sure they work right.

The two Coast Guard alerts “refer to the Carnival Splendor” and the fire that shut down the ship November 8, 2010 verified marine industry journal Professional Mariner.

Noting the ship’s crew responded correctly, the Coast Guard said the disabling fire was “responded to and extinguished by the vessel’s quick response team firefighters using portable extinguishing equipment.”

Where the alert part of this development comes into play refers to Splendor’s fixed firefighting system which had been recently inspected but failed to operate as designed. It seems the directions on how to operate the system and how it actually operates are different, what the Coast Guard called “a recipe for failure”.

The Coast Guard issued a strong recommendation for ship builders and owners to verify and test installations to insure they will “operate correctly during an emergency”.

As Gadling reported previously, propulsion systems, electricity, climate control, water and entertainment were all disabled, and the ship was stuck 200 miles off the coast of San Diego as a result of the fire.

Flickr photo by gnr

Royal Caribbean captain given heave-ho?

If you’ve been following the ongoing saga of Royal Caribbean’s Brilliance of the Seas, the ship that chucked people and stuff around enough to make headlines, we have a new development in the story. It seems that the ships captain is no longer at the helm.

“Captain Erik Tengelsen has been placed on voyage leave so he may participate in the after-action review into of the severe ship movement Brilliance of the Seas,” Royal Caribbean spokeswoman Cynthia Martinez told CruiseCritic.com. “Captain Henrik Sorensen, who was already scheduled to relieve Tengelsen on January 10, took command of the ship on Friday, December 17.”

Gadling reported earlier that “passengers, furniture, and pretty much anything not tied down went flying back and forth as the ship was tossed around by inclement affecting the middle east.”

Later we told you that Royal Caribbean had stepped up and done the right thing, refunding the cruise fare of all those on board, providing a generous onboard credit and caring for the 30-some guests with minor injuries.

As the story developed, AOL Travel let us know that it was actually more than 100 guests injured at later count but that all were doing fine.

Yesterday, we heard from maritime attorney and perpetual pain-in-the-cruise-lines-neck Jim Walker who wasn’t buying any of it saying “RCCL has pulled this stunt time and time again, quickly issuing misleading statements in the hope that the media will quote its carefully crafted misinformation and then the story will quickly blow over”

Let’s hope Captain Tengelsen has not had to walk the plank.

Flickr photo by xJasonRogersx