Galley Gossip: Nonreving – a new web site for airline employees (and retirees)

by Heather Poole on

Dear Heather

came across your blog recently and I wanted to introduce you to our web site www.NonRevCheckin.com just in case you were not aware of it already. Our web site is really the first of its kind allowing Non Rev travelers to see flight schedules and more importantly, flight loads on over 130 airlines around the world. We obtain data from Sabre® global distribution system; interpret that date thru our complex formulas to put seat availability in to 1 of 5 easy to understand categories. Members who use our web site can search flights all over the world to plan their Non Rev travels or commutes. Once a member chooses the flight(s) they wish to Non Rev on, they can set up mobile and email alerts to keep them apprised of the latest loads. Since flight loads are quite dynamic and can change often before departure, it is important to keep informed of the latest loads. With our service, our members can easily choose to set up alerts from 24 hours up to 1 hour before departure thus keeping them updated while they go about their normal activities.

Sincerely,

Brad

Dear Brad,

I haven’t had a chance to log in and check it out, but why use your site opposed to the one I normally use?

Heather

PS – Where were you last month? That’s actually me in the video (below) using my laptop to check passengers loads from Chicago to New York.

Dear Heather,

I am not sure what site you normally use, so I will have to give some general answers.

1. Most airline employee web sites only allow you to look up flight loads on your airline. For example, if you work for US Airways, you can look up your loads but you don’t have access to any other airline.

2. Following number one, who flies the same city pair you trying fly on? Our site allows you to see over 170 airlines around the world that fly that route. With that information at your finger tips you can choose the best option for you to non rev on. It might fit a better departure/arrival time for you or it might be a better load. Wouldn’t you rather fly on an empty airplane flown by another airline than be stuck in last row middle seat for a 5 or more hour flight? One of the most important rules to non reving is having back up plans.

3. Once again, I don’t know what source you use, but many airline employees and retirees do not have access to a “quality” web site for a source. Even their company’s web site may be antiquated and or very slow. Most airlines do not spend money, time or other resources on providing the top notch employee non rev web sites.

4. With our system you can sign up for alerts to your cell phone and email. Let me give an example of how this is beneficial. You and your family are going to be flying from LAX to HNL in two days. The loads look OK right now but we know that could change in the next 48 hours. Now you can check your company web site or call your company reservations every so often to learn the latest loads or sign up for alerts on our web site and you will automatically get sent a text message at times you want before departure. This allows you to now not to have to be in front of a computer or call a reservations line to get the latest loads. We do all the work for you. Go about your normal activities such as shopping, golfing or just hanging at the beach on your way back from HNL. Maybe an earlier flight now looks better or maybe the loads got really bad and there is no since in even trying to non rev until the next day so you might as well stay on the beach. Commuters love the web site. When they are doing their last leg inbound for work, they turn on their phone when they can, and the alerts pop saying which flight looks the best to get home. There might be two flights that leave about the same time on different airlines and they can make a quick informed decision before running to the right gate. Even if they are jump seating, most prefer or need a seat in the back of the plane.

5. Why other sites are inferior to ours:

  • Have not been redesigned in ages so what does that say for the quality?
  • Only 3 categories (smiley faces) while we have 5 easy to understand categories.
  • Can not sign up for alerts. The only way to get updated info is to get back on the web site.
  • No customer service.
  • No listing phone numbers. We list Non Rev phone numbers next to every flight so if you need to call to list, you have easy access.

6. Non user friendly log in. You have to find/remember you companies log in. With our system you create your own profile.

  • One stop source for weather, hotels, rental cars, cruises, destination information and other information.
  • Zed calculator.

Hope this helps explain a little more of what we do.

Brad

Dear Brad,

Awesome web site! Nonrevs around the world are going to love it. Thanks for sharing. But…even though I am able to check loads on several different airlines, I’m unable to check on all airlines. What’s the deal?

Heather

Dear Heather,

There are a few airlines that do not participate with Sabre supplying enough data for us to determine loads. For those airlines we only show schedules. We do however provide passenger seat availability for over 130 airlines around the world. If you have any more questions, feel free to ask

Brad

Galley Gossip: Nonrevs, deadheads & commuters in (and out) of uniform

by Heather Poole on
Wanna know the best way to change clothes on an airplane? I bet you do. I’ll get to that in a moment. (Or you can just scroll down to the bottom of this post.) Now that I’ve got your attention…

Have you ever seen a uniformed crew member sitting on the jumpseat and flipping through magazines? Or even worse, watching a movie? Don’t be too quick to judge. There’s a very good chance that lazy flight attendant is a nonrev passenger, not a working crew member. Looks can be deceiving.

Standby – waiting for an open seat on a flight that one is not ticketed on, whether it’s an airline employee or a passenger who is ticketed on a specific flight who has decided to depart at a different time.

Nonreving – (non-revenue passenger) flying standby on an airline employee’s travel passes. Nonrev’s are always at the the bottom of the standby list

Commuting – When an airline employee nonrevs from the city he/she lives to a city he/she is based. Because I commute to New York (where I’m based) from Los Angeles (where I live), I’m an LA commuter.

Deadheading – traveling on company time to cover a trip departing out of a city different from where one is based. This usually happens on a reserve month when a base is short flight attendants. Flight attendant gets paid to deadhead, but aren’t officially working the flight. Deadheaders go to the top of the standby list surpassing ticketed standbys.

Most nonrevs travel in uniform in order to bypass the line at security and bring liquids on board. Others wear their uniform because they’ve just finished a sequence and didn’t have time to change clothes because they had to sprint across the terminal to catch a commuter flight home. While some wear their uniforms because they’re actually going to work as soon as they step off the airplane.

Once while deadheading back to base in uniform, the agent issued me an aisle seat in the front row of coach. I happened to be the last passenger to board. As soon as I sat down a man two rows back started in with, “Why does she get to sit in that seat! I wanted that seat! She’s an airline employee – that’s not right!”

Seconds later the agent asked me to switch seats with the complainer. I sighed, grabbed my belongings, and switched seats. As soon as I settled into the second seat I heard it all over again. Another passenger wanted my seat, a seat they deserved, not me. A flight attendant working the flight leaned over and quietly asked me if I’d be willing to switch. I didn’t have much. I was in uniform. And so I played musical chairs again.

On a different flight a passenger turned around, glared at me, a lowly uniformed crew member sitting in a passenger seat, and yelled, “This airline sucks!” after the Captain made an announcement that the flight had been canceled.

It was hard not reacting to that.

The first thing nonreving airline employees do the morning of their trip is check the passenger load. This takes place seconds after rolling out of bed while the coffee is still brewing. Airline employees will continue to check the standby list constantly throughout the day right up until departure time. Of course passenger loads determine the outfit.

Here I am doing what I always do before a flight, while trying to nonrev from Chicago to New York last week – #88 on the standby list.

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My nonreving outfit of choice consists of dark blue jeans and a blouse or dressy shirt when the flights are open and I know there won’t be a problem getting a seat in coach. Needless to say, it’s been awhile since I’ve worn jeans on the airplane. What I usually end up sporting is a nice pair of trouser pants with the same kind of shirt mentioned above – just in case the only seat available is located in first class – or a jumpseat.

At my airline jeans, shorts, T-shirts, and flip-flops are not allowed to be worn by nonrevs occupying jumpseats or premium cabins. This explains why nonrevs are some of the best dressed passengers on board the airplane and why I can spot a nonrev a mile away.

Even my husband has an official nonrev outfit; khaki pants, a button down shirt, and brown boots. The funny thing about this is he actually refers to it as his “nonrev outfit” even when he’s not traveling on my passes.

Recently on a flight to Dallas, Murphy, a commuting flight attendant based in New York, boarded the airplane dressed in navy blue polyester. I couldn’t help but notice a bundle of clothes tucked under her arm and the sneakers peaking out from under her pants. Quickly she threw her crew bag into the overhead bin and made a beeline for the lav. A few minutes later she exited the bathroom wearing a smile and looking a whole lot more comfortable.

“What’s the secret to changing clothes in the lav?” I asked Murphy as I served her a beverage during the flight. “Like how do you do it so quickly in such a contaminated confined space?” Murphy shared the following tips…

HOW TO CHANGE CLOTHES ON AN AIRPLANE:

  1. Have your clothes ready to go. That means get them out of your bag before you board the flight.
  2. Change into the shoes you want to wear before you get on the airplane. That way you’ll have less to carry and you won’t be tripping all over yourself in the lav.
  3. Wear (uniform) pants instead of a dress. They’re easier to change out of when you’re in a hurry.
  4. Take advantage of the baby changing table. Use it to hold your clothes. No changing table? Line the sink with paper towels.

Make sure to check out my next Galley Gossip post about a new website for airline employees (and retirees). Until then, here are a few other posts involving the joys of nonrev travel:

Photo courtesy of travelin librarian

Galley Gossip: How flying standby can make you religious

by Heather Poole on
Dear Heather,
I read your post about flight attendant buddy passes and I think you forgot the best part about flying standby. You become a much more religious person. Why? Because when you fly standby you tend to pray a lot…
It all starts when your alarm goes off at 2 AM. “Please God let the loads on the aircraft be light and let me be the first on the stand by list.”
Then when you get to the airport and see your name on the list, you start the second round of prayers. “Please Lord let me make this flight, please!” Most likely you won’t make the flight, but you will get rolled over to the next flight, and so on and so on until you FINALLY hear what you’ve been wanting to hear all day…your name called! YES!
By this time it’s usually late in the afternoon. You’re given a boarding card and immediately start praying again, “Thank you Lord Jesus for this boarding pass.” You make a mental note to go to church more often!
While opening and shutting several full overhead bins, the flight attendant makes the PA that everyone must take a seat so the flight can depart on time. You begin to panic and pray for an empty bin, because as a non-rev you were the very last person to board and the flight is full, full, full. After you find a bin, and thank God, you take your seat, a middle seat located in the last row, and though you should be happy and jumping for joy, you’re not out of the woods just yet! In fact, as an experienced non-rev standby passenger you will not stop praying until that cabin door is closed!

Oh no! Now the gate agent is walking down the aircraft aisle. The praying and sweating are going into overdrive. You try not to make eye contact with the agent as he/she walks down the aisle. The praying continues at a furious pace, “Please don’t let the gate agent come to me, please God, please!”

Your heart is racing faster and faster as the agent gets closer and closer and that’s when it happens. He/she stops, looks you square in the eye, and says, “we have a revenue passenger that needs your seat. Please collect your belongings and follow me.”

Then it’s on to the next gate where the praying and waiting start all over again!

Mark, an optometrist / wannabe flight attendant

Dear Mark,

Holy Moley, Mark, I will pray that you never have to non-rev travel again! But you’re right, non-reving is a stressful experience, one I dread each and every month, which is why I almost always buy a seat whenever I travel with my three-year-old son.

Whenever people find out I’m a flight attendant and start hinting around for a buddy pass, I just shake my head and think to myself, are you crazy! Because seriously, it’s just crazy to non-rev when you can buy a ticket for cheap on-line for cheap these days. Especially if you prefer to actually arrive at your destination, not spend the entire day rolling from gate to gate.

And now a question for you, Mister Wannabe Flight Attendant, why, oh why, would you want to be a flight attendant? I know you’re crazy because you’ve been non-reving – by choice, but just how crazy are you? Please tell me this flight attendant thing is just a fantasy and not something you’d actually do, not when you’ve got a fantastic job already. I mean do you really want to wear the pin striped apron and serve chocolate chip cookies at 30,000 feet? Because honestly, I wouldn’t mind wearing the white robe with the thesescope while asking people to read the last line.

Hmmm…are you thinking what I’m thinking? Maybe, just maybe, we should get together (during Halloween of course!) and swap uniforms. Call me.

Thanks for the letter. I couldn’t have explained non-rev travel better.

Happy Travels,

Heather, a wannabe doctor who will be praying to get on a flight next week

Photo courtesy of (meditation) Joe Shlabotnik, (doctor) Curt

Galley Gossip: A question about flight attendant buddy passes

by Heather Poole on

Hi Heather,

I had an intriguing conversation with my best friend yesterday. His mom is now a retired American Airlines flight attendant. I’ve always been enamored with his ability to just hop on a flight whenever he wants for virtually no money. Just yesterday he was telling me the story how his mom only gets one registered companion (or whatever they call it) and since his sister is her register person, his mom had to find a friend to put him on as that persons registered person. That got me thinking, I wonder if I can find a really cool chick that I can compensate nicely to have her put me on as her registered companion (or whatever). Then I thought of who I know that’s a flight attendant and I remembered your blog! Since I’m running my small company, I’m always forced to pay ridiculous fares for last minute trips, and the inability to be more flexible with my flights. Wanted to hear your thoughts on this. Do you know of this taking place? Or is it too good to be true? Anyway, great blog!….looking fwd to hearing from you.

Best,

Jason

Dear Jason,

Do you feel me smiling as I simultaneously shake my head slowly back and forth? Do you know this is a HUGE flight attendant pet peeve – asking for passes? You must have no idea how many times people ask flight attendants about their buddy passes, and these are mostly people we rarely even know, like people we just happen to meet in the course of our day! Like the mailman, or a taxi driver, or even a random colleague of the spouse. Just last month my son’s preschool teacher hinted around for a pass. And my mother, who is also a flight attendant, was hit up by a nurse at her doctor’s office.

You mentioned that your friend, the one whose mother is an ex flight attendant, is able to fly back and forth whenever he wants for “virtually no money”, but that little bit of money is actually a lot of money to a flight attendant who is probably making on average 40K a year, and that’s only if he/she works for a major airline and has decent seniority with the airline. Keep in mind that money is automatically docked out of a flight attendants pay check, which, after we pay our bills, could be described as “virtually no money” leftover for anything else. Did you know that flight attendants also get stuck paying the taxes on your trip at the end of the year? We do.

Perhaps you’ve heard the phrase, “Marry me, fly free?” That has since been changed to “Marry me, fly standby!” Have you flown standby recently? Do you really want to spend your day running from gate to gate, waiting for an agent to call your name, praying each time the agent picks up the phone that they’ll please call your name, please call your name, please call your name, only to feel as if you’ve just won the million dollar lottery when your name is actually called?

When I mentioned on Facebook that someone I didn’t know had asked about compensating a flight attendant for a buddy pass, Tom, a flight attendant, wrote, “I can get you a standby pass, which will allow you to ‘stand’ around all day then drive home mad at me!” Bob, the singing pilot, added, “I only give buddy passes to people I hate. Then I can gleefully relish when they get stranded in Senegal for 10 days.”

Every airline is different when it comes to how their buddy pass system works. Flight attendants, spouses, and immediate family members are able to travel for next to nothing. Whereas it costs a flight attendant almost as much to give a friend a pass as it would if that same friend had just bought the ticket outright. Now it’s a totally different story if the friend traveling on a pass gets upgraded to a first or business class seat, because then the pass becomes quite a steal, but our VIP travelers can’t always get those premium seats and they’re on the standby list way ahead of you!

As far as compensating a flight attendant for a travel pass, I do not know any flight attendants who’d be willing to put their jobs at risk like that. Most airlines state that it’s against company policy to use travel benefits for work related reasons.

Jason, have you seen how cheap airfares are today? They’re so cheap that whenever I fly with my son I almost always buy a ticket, just so I can get where I need to go without any stress. In order to save money these days, airlines are cutting back routes, which means most flights are going out full, which means if you want to fly standby, you better be prepared to do just that – stand by – All. Day. Long. Now if you have a business to run, or someplace you really need to be, can you afford to take a chance on not making it to your final destination?

Seven years ago I met my husband on a flight. Eight months later we were engaged. Things moved pretty quickly for us. But even so, I did not make him my travel companion until three months into the relationship – and I loved the guy! Why? Because those passes must be earned. There’s a reason we don’t give them out to just anyone, the most important reason being that if you act up on a flight and someone reports it we can actually lose our flying benefits! And that’s the reason most of us became flight attendants in the first place.

If someone does sign you up as a travel companion, it’s a pretty big deal. Before 9/11 all a flight attendant had to do was hand someone, anyone really, a paper ticket, and that was that! Off they went. Times have changed and now that everything is computerized you’ll have to fork over your social security number, along with some other pertinent information about you, in order to fly on that very same pass. Not to mention, at my airline, once we pick a travel companion that person is locked in as our companion for a year, and we’re only allowed a certain number of travel companions per year.

For those of you who think air travel today sucks, try traveling as a “non-rev” (non-revenue passenger). Non-rev’s have no rights – none, zero, zilch! And are quite familiar with the phrase, “I’m just happy to be here,” even if here is a middle seat in the last row of coach next to a screaming child on a flight that has been delayed for hours – three days after the original departure date.

A FEW TIPS FOR NON-REV TRAVELERS:

  1. Go for the first flight out. Even if the flight is booked full, the first flight out is notorious for passenger drop off. So set the alarm and get to the airport early.
  2. Back away from the gate! The agent is busy trying to get the flight out on time, which is a huge priority for airlines, so sit down and try to relax. You’ll only make things worse if you hover over the one in control of the empty seats
  3. Pack light – And don’t check your bags. You really don’t know which flight you’ll actually get on, or if you’ll even get out at all. Once the bag is checked you won’t get it back.
  4. Come prepared and be flexible- There’s a very good chance you’ll get stuck at the airport all day, especially during weekends, holidays and summer months. It will make your life a lot easier if you’re familiar with the flight numbers and departure times to your final destination. It’s also a good idea to have a back up plan. For instance, when I couldn’t get to Dallas from New York, I flew from New York to Boston to Dallas. It doesn’t always have to make sense.
  5. Don’t make special requests. Oh, no, no no, don’t even think about ringing the flight attendant call button! Unless it’s an emergency. Repeat after me, “I’m just happy to be here, I’m just happy to be here, I’m just happy to be here….” And try to mean it!
  6. Don’t push it! If you have to be somewhere important, give yourself at least a day or two to get there. Just in case. I recently ran into a teary eyed standby passenger who had missed her son graduate from military academy due to not being able to get out on the last flight of the night.

Ten tips for flying standby

by Grant Martin on

It’s one o’clock on Friday, you had a margarita at lunch and your boss already checked out to Long Island for the weekend — it’s about time you decided to get the heck out of dodge. But your flight is at 7:30, and even if you got out of work early you would still be sitting at LaGuardia for five hours waiting for your flight — and that’s no fun.

Solution? Fly standby.

The concept of standing by, or taking an earlier flight, on an itinerary has been around since the beginning of commercial aviation. The problem is that many people are afraid to try it. Whether this is because they’re unfamiliar with the procedure or don’t want to risk waiting at the airport for hours, few passengers are willing to throw their their hat in the ring and try to bounce onto a different flight.

The rewards, however, can be succulent. Imagine getting to your destination three hours early while the sun is still up, meandering over to dinner with friends and getting a few drinks before your original flight even landed. Or imagine spending that extra time throwing the Frisbee in the park before your colleagues have even left their desks at the office.

Worth a shot? We’ve put together a list of ten handy tips for standing by on your next flight. Take a look and start packing those bags!

  • Know when the flights are. Take a look at your airline’s website before you even start thinking about standing by to see if there are any earlier direct flights that are identical to yours. Note that you can’t stand by on an itinerary with more legs — like you can’t standby from DTW-IND-LGA if your original flight was DTW-LGA, but you can standby on separate legs independently. So if your original itinerary is DTW-IND-LGA, you can standby on an earlier DTW-IND leg and either try to standby on an earlier IND-LGA leg or go out in Indianapolis for a long layover and a beer.
  • Know the loads. If you find that there are flights before yours that you could potentially take, check online at seatcounter.com to see if your flight is full. Fare buckets can be confusing, so as a thumbnail, if you see more than a few red “0”‘s next to your desired flight it’s getting pretty full and might not be worth your time. Alternatively, you can always call the airline and ask “is flight 389 leaving at 3PM full? How many seats are left? I want to standby.”
  • Inquire at checkin. Many airlines offer standby options when you’re checking in online or at the airport. Ask the ticket agent if you can “confirm” a standby seat. If they can’t do it for you, you can always add yourself at the gate. Note that often confirming a stanby seat will cost you a fee (about 25$) — take this into account when planning.
  • Get there early. If the ticket agent or online checkin can’t help you, get to the gate as quickly as you can and ask to be put on the standby list. The sooner you get there the higher you will be in the queue. If the ticket agent or someone else added you, it never hurts to check at the gate as well.
  • Don’t check luggage. If you can’t confirm a standby seat at the ticket counter, you’ll have to try to get in at the gate. Unfortunately you can’t fly without your luggage (and they won’t move it for you), so you can’t standby if you checked it.
  • Be patient. Standbys are often called at the end of boarding right before departure, so don’t go to Chilis and get a 26 layer burrito while the jetway door is still open — they still might call you.
  • Travel solo. This may not always be possible if you’re traveling with a large group that you want to keep booked together, but single passengers have a better chance of getting a standby seat than a group of passengers. If you really want to increase your chances, call the airline and ask them to separate your reservation into single-person itineraries.
  • Earn elite status. If you’re an elite member of the airline’s frequent flyer program, often times you’ll get bumped to the top of the standby list. This greatly increases your odds of getting on the flight.
  • Be flexible and prepared. Often times the last standby seats are also the worst. So be prepared to sit in the back of the plane between two people next to the lav. Hey, at least you’re early.
  • Know your limitations. On most airlines, you can standby on a flight at any other time during the day of your original ticket. Before or after. If you’re planning on playing the risky, risky game of skipping your original fight and taking one later in the day though, make sure you do your homework and know that the target flight has plenty of space for you. If the later flight is full, the airline has no obligation to take you.

Finally, plan for the worst. Getting onto an early flight can be great, but don’t plan all of your vacation around it. Consider any earlier flight a gift to your weekend and make sure you make good use of it once you land early!