Galley Gossip: Lawyer wants to become a flight attendant


Dear Heather,

I am an attorney, but I stopped working to go back to school for a tax-law post graduate degree and learned so much in school about flight attendants – weird right? Well it’s not really that weird because my professor used to work as a tax lawyer for an airline, so income tax and flight attendant benefits were a big topic! It really got me thinking… wait a minute… this could be an AWESOME way to see the world and have fun being in customer service. I’m a pretty personable person and love meeting people and helping them out. Does it take a certain type of person to be a flight attendant? I just really want to have some fun and adventure. I know there is a lot more to the job than that, but is there ENOUGH fun and adventure to make the not -so -glamorous parts of the job worth it?

Claire

Dear Claire,

Believe it or not, you’re not the only attorney interested in becoming a flight attendant. One of my colleagues who works part time for the airline owns his own law firm in Boston. There’s a reason he still flies when he really doesn’t have to. That’s because the job is still filled with enough fun and adventure to make the not-so-glamorous parts of the job worth it! But it’s up to each flight attendant to make the most of the job, to focus on the positive and take advantage of the flexibility and flying benefits. You’d be surprised to learn how many flight attendants don’t do that. Otherwise it becomes just like any other job. And remember no one ever becomes a flight attendant for the money, but you probably already learned that in tax-law class.
Most of the letters I receive from those interested in becoming a flight attendant are from people who are trying to decide between attending college or a flight attendant training school. I always advise them to go to college first and to avoid the training schools altogether. No need to waste money when airlines train you once you’re hired.

These days the airline industry is not stable. Most airlines are either cutting back or going under, which is why it’s so important to have an education or something to fall back on in case the job doesn’t work out. It’s only because you, Claire, already have an education, as well as a rather impressive career, that I say go for it! Why not? If it’s not the job you’ve always dreamt about you can always quit and go back to being a lawyer. Or better yet, do both!

The biggest problem you may have is actually finding an airline that is hiring. Check out flightattendantcareer.com for a list of airlines now accepting applications. Corporate flying is another alternative. I’ll write more about that in an upcoming Galley Gossip post. Until then, good luck!

And keep me posted!

Heather Poole

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Have a flight attendant question? Send an email to Skydoll123@yahoo.com

Photos courtesy of Dmytrok and Morberg

Galley Gossip: Advice for the employees of US Airways

Heather,

Yesterday the flight attendants got terrible news at US Airways. THREE base closures. Mine included. In all these years, I’ve never commuted. And now, gone early next year: BOS, LGA and LAS. We got the news in the crew room. Some of the senior girls started to tear up. One cried, “I have thirty years, I’ve never commuted.” The base is closing and we didn’t even receive any information on base transfers, voluntary furloughs, whether or not we can keep our parking lot space, bidding packets from the other bases and seniority lists to help make a decision. Any tips? Prayers? An Article to educate us newbies?

Sincerely,

In shock

Dear in shock,

I’m sorry to hear about the unfortunate news. I understand why you and your colleagues are frustrated and upset. Honestly, I’m not sure which is worse, your airline closing three bases or the fact that they did not alert employees until the last minute, only to do so with little to no information. These are your lives we’re talking about, not just base closures! While commuting is not always easy, it is doable, and chances are you might even become a better flight attendant because of it. I know I did. First, here’s the prayer you’re looking for. And now for a few tips…


1. EMBRACE IT – Now that you’ll be traveling like a real passenger….wait a minute, take that back, you’re the farthest thing from a real passenger. You’re at the bottom of the standby list and there’s nothing you can do about it. So stop fighting it and learn to enjoy it – as much as you possibly can. I do so by reading – a lot.

2. CHOOSE A BASE WISELY: Don’t choose the base with the best flying if you won’t be able to get there easily. Pick a base that offers several flights a day from your home city. And don’t go where everyone else who has just been displaced wants to go! I can’t tell you how many Dallas commuters think I’m crazy for commuting from California to New York. Yet their standby list is insane compared to mine. Not only do I always get on a flight, I usually end up with a pretty good seat! That’s because there aren’t that many LA commuters who work in New York. It also means in a worst case scenario the jump seat is mine!

3. GET CREATIVE: Because the flights are usually full, it’s not always easy getting to work. Prior to 9/11, I would fly to Toronto and connect to New York in order to avoid holiday traffic. Yeah, that was a little crazy, but it worked, even during the busy Christmas season! And don’t forget that sometimes those “thru” flights really aren’t thru flights at all. Many often stop at a hub city. Get to know these flights well, the ones that are scheduled to arrive in Kansas City but actually make a quick stop in a hub city, and then jump off and connect to where you really need to go.

4. BACK IT UP: Commuting can be stressful, which is why I arrange my schedule so that I’m only commuting once a month. I’ll back up my trips and work for several days in a row, flying as many hours as I can until I get the hours I need for the month. Sure it’s a killer, and half the time I have no idea where I am, whether I’m coming or going, but when I’m done I have the rest of the month off to recuperate. Don’t t waste your “days off” trying to get to and from work.

5. BID SMART: Forget about layovers. They no longer matter. Bid for “commutable trips.” Look for late departures and early returns. The layovers might be short, but this will enable you to travel to and from work on the days you’re scheduled to work, allowing your days off to remain just that – days off. That’s why we took this job, isn’t it – for the days off? If you do choose to back up your trips, look for a late departure on the first day of your first trip and an early return on the last day of your last trip. This will make bidding easier because what you work in-between these two trips won’t matter in terms of commuting.

6. FIND A CRASH PAD: If on reserve, find a crashpad and you won’t have to sleep in flight operations. I’m sure there’s a bulletin board somewhere in ops where you can find fliers from fight attendants looking for roommates. A crashpad usually averages around $150 per month. Or try calling airport hotels / motels offering free shuttle service to and from the airport and ask if they offer a “crew discount” on rooms that will only be occupied for a few hours. Once I overheard a pilot refer to this as an “emergency crew rate.” He got the room for next to nothing. Share the room with a fellow commuter to save a little cash.

7. GET TO KNOW THE GATE AGENTS: Agents have power, big time power, because they’re the ones controlling the seating chart. They decide whether or not you’ll get a middle seat – or if you get on a flight at all. Do yourself a favor and make friends with these people. It won’t be easy. They’re just as overworked as we are and they hear the exact same moans and groans from passengers as we do, so tread lightly, don’t become another one of their problems, and always, ALWAYS, respect the counter. Stand at least ten feet away. Remember, whether you’re an agent or a flight attendant, we’re all on the same team. Let’s try to treat each other that way.

8. WATCH THE WEATHER CHANNEL – It’s important to know what’s going on weather-wise around the country. If there’s a storm in the forecast on the day of your commute, you might want to get out a day earlier. If that’s not possible, make sure to get on the first flight of the day! Do not get caught up in delays that are bound to come later on in the day. A cancellation will nine times out of ten ruin your chance of getting to work. Save the “missed trip” for a time you really need it.

9. TRIP TRADING: If you don’t know how to do a “trip trade” you better learn quick! Often times, while commuting, there’s not enough time to ask for help when you desperately need to change your schedule. Otherwise you can do what I do and pay someone to do the dirty work for you. If I’m at the airport and unsure if I’m going to make it out, I’ll call my “trip trader” who will either drop the trip or trade it for a different trip later on in the month. If not for my trip trader, I don’t know what I’d do. She truly works magic and is worth every penny.

10. BECOME A BETTER FLIGHT ATTENDANT: Now that you’re stuck in a crap seat with nothing to do but analyze the flight attendants, you’ll have a better understanding of how the other half lives. I can honestly say I’ve mellowed out because of my commuting lifestyle. I now have a lot more patience and empathy for passengers than I did when I first started flying. Not only will this make you a better flight attendant, it will make you a more rounded individual. That, I think, is a gift.

Once you get over the initial shock, you and your colleagues will be just fine.

Good luck!

Heather Poole

Photos courtesy of carribb – US Airways, Heather Poole woman reading & crashpad fliers

Galley Gossip: Can an average Joe date a flight attendant?

Hi my Name is Mark and I’ve wanted to date flight attendants for years, but like a lot of guys I don’t get the chance to chat with them much. When you see one that’s friendly and smiles a lot and is nice, those are the ones you want to kidnap and take home to mom and can I keep her….LOL. There are many that are snotty and hateful and you want to tell them what they can do with their job. My opinion is that the job gets the best of them and they get big headed. My question is this, is there a dating site where an every day Joe like myself can find a flight attendant for dating? Is there such a thing? Can you write me and let me know or I’ll keep looking, I guess.

Mark,

The answer is yes, an average Joe can date a flight attendant. Just like an average Joe can date a nurse or a lawyer or a sales clerk or whoever it is Joe wants to date. All he has to do is ask! It all boils down to the approach. Of course Joe’s personality has a lot to do with it, too. Always remember, nice guys get nice girls, and you’ll be fine. They do!

You mentioned that you don’t often get a chance to chat with many flight attendants. Well that’s your first problem, Mark, and it’s a big one! Communication is the key to any relationship, especially if you want it to last. If you aren’t able to say hello and make small talk with the one hovering over your seat waving a beverage napkin, how on earth are you ever going to ask that special someone out? My advice to you is to start by opening the window. What I mean by that is ask a simple question like, are you laying over in (insert city)? Do you know of anywhere good to eat in (insert city or airport)? Ask an open ended question that the flight attendant can easily answer. Simply say something other than what you’d like to drink. Don’t forget to say please and thank you, and try making eye contact when you do so. Kindness goes a long way.
As for kidnapping a flight attendant, I do believe you’re joking. (At least I hope you are) And that’s a good thing – the joking, not the kidnapping! It means you have a sense of humor. Flight attendants prefer fun passengers over miserable passengers. As for taking your flight attendant home to mom and “keeping her,” please don’t use that line ever again. Most women I know won’t find it funny. Only because mom is the last person we want to meet at the end of a long work day. Not to mention, we don’t like to be “kept.” Against our will. In a tent. In the backyard. Regardless of what mom may think. I’m just saying…

It’s unfortunate to hear you’ve come across so many unpleasant flight attendants. But telling a person where to stick their job, regardless of how unprofessional they are, isn’t exactly the best way to react. It’ll only scare off any other flight attendants you may be interested in. Personally, I don’t know many flight attendants who are snotty and hateful with big heads. Big hair, maybe. But a big head? No, not a one. I mean we pick up trash at 30,000 feet for a living from anywhere up to fourteen hours a day after a ten hour layover at a dumpy airport hotel! What I do know are a lot of flight attendants who are tired and hungry and often times treated not very nicely by aggrevated passengers looking to take out their frustrations with the airline on someone, anyone! And that person usually ends up being the flight attendant who gets stuck listening to the complaints for hours on end. Take advantage of that situation, Mark. Be a breath of fresh air and become the guy who understands how hard the job can be. Flight attendants love to be understood.

While there are dating sites like crewdating.com, I recommend using a regular on line dating site. Only because you don’t want to limit yourself to just women who wear navy blue polyester, do you? Keep your options open! You never know who you might meet. Back when I was single and dating on Match.com, I dated quite a few doctors who were interested in flight attendants, but I also dated men who were interested in dating just me. I ended up marrying a guy I met the old fashioned way – on a flight. Eight years later we’re still going strong.

If you’re truly serious about dating a flight attendant, Mark, check out the following letter from Lewis, a guy who knows what it’s like, really like, to date a flight attendant, and you might just change your mind. Life with a flight attendant might not be what you think.

Good luck!

Heather

PS. Lewis walked down the aisle last year with a wonderful woman who works on the ground, not in the air, and is now living happily ever after.

A LETTER FROM LEWIS

Dear Heather,

I thought I’d add a different perspective…what it’s like to be the guy who is dating a flight attendant. ALL red-blooded American men dream of dating a flight attendant. My turn finally came and I was in awe. I then was rather surprised that the glamorous life we were led to believe didn’t really exist. I found flight attendants have one of the toughest lives out there, and to this day I don’t understand how they endure it. My suspicions are…those who can’t take it drop out in the first year, leaving those who can.

I had absolutely no idea that flight attendants (god forbid one slip and say stewardess) didn’t merely go to the airport in time for a morning flight, fly during the day, only to return and sleep in their own bed each night. I was introduced to the world of “trips,” “bidding,” and “seniority.” Since Delta hadn’t hired in many years, my particular flight attendant with many years seniority was still at the bottom of the list, meaning her four day trips frequently consisted of frequent short hops.

I was horrified…and mystified…that essentially flight attendants get paid door closing to door opening. ALL that work-heavy time boarding….is their “contribution to the airline.” All the time waiting with the door open for a mechanical delay is on them. All the time waiting for the last granny to deplane and wait for a missing wheelchair…again on them.

They report two HOURS before a flight….out of the “goodness of their heart.” I was even surprised they weren’t paid on layovers. My strongest belief is that flight attendants should be paid from the second they check in on the first day of their flight until the second they check out on the last day of their flight…even if this means the semi-artificial high flying time pay is reduced. I AM aware that those with seniority would take advantage of this and suddenly WANT the short hops, leaving those with less seniority with the longer flights, but even still…I feel that since they are on company time and rules even when on a lay-over…they should be paid.

It’s not as easy as a flight attendant may feel on their companion. They are gone for four days, on a average, for a trip. The night before a trip, gosh forbid their partner turn on the TV…they need their rest….and forget romance that night either. The night they return, they have a desperate need to get rid of the frozen smile on their face, and have zero desire to talk…they HAVE been talking for four days. The first night home, their companion is to have wine, dinner, a hot bath ready and to ready mute, but at their beck and call. Now six out of seven days have been used. The day after a trip, their companion better be darn ready to go out on the town…it’s their night to party, shop, enjoy the town.

I was extremely surprised to find out a flight attendant wasn’t ecstatic to hear from their loved one at length during a lay-over. I THOUGHT, how nice, they’re alone in a room in a hotel, so they would appreciate a long phone call for companionship. Instead they are working at removing the fixed smile, have been talking all day, can’t really have a drink to relax, and basically want to be alone, probably catching a sports event on TV. I was even surprised that sports was big in their lives until it dawned on me….they can’t really get into a TV series, as they will miss so many episodes, so they learn to watch something that is a one-time event.

So, their life is tough, and their companion has to be totally understanding. I was absolutely unable to understand when economic times got tough, that somehow the airlines felt the flight attendants must be the source of their economic difficulties, so removed crew meals. Let me get this straight…away from home, so no access to your own fridge….so you have to BUY a ridiculously-priced airport sandwich? Let me get this straight, no crew meal, so you have to serve meals to all the passengers, but not get to have one yourself? At Least the CEO’s did away with their own corporate dining rooms. (AS IF.)

Then some bright guy figured out….hey, they have nothing to do after passengers deplane, let’s have the FLIGHT ATTENDANTS clean the plane! Ignore the fact that they aren’t getting paid at that point and essentially every flight attendant I’ve ever met has chronic back and knee problems.

Still, I just can’t help it. I still adore flight attendants. I still am in little boy awe of these goddesses of the sky. I think their absolutely PERFECT grooming and make-up is so appealing. (I’m aware that that perfect grooming comes at a price of yet ANOTHER hour of their own time in their room preparing for the flight…but wow, the results!)

I found it funny how basically EVERY flight attendant will name the SAME city-city flight as the horror flight, the OMG NO I have to fly from this one city to THAT one city? MOST of the flight attendants also have the same celebrity they chose for horror stories. I was sad, that even though International flights have the best pay, the best time spent for hours paid, that it wounds flight attendants with the time changes and hours, so they get burned out.

Congratulations on your blog, and keep up the good work.

Lewis

Galley Gossip: How to create a flight attendant Halloween costume

It’s that time of year, people! Hopefully you’ve already figured out what you’re going to be for Halloween. It is right around the corner, ya know.

I’m the type of person who usually waits until the last second to pull something together, which is why I almost always end up feeling insecure about my costume, a crap costume, which only leads to a miserable night out – that is if I even go out! It all depends on just how crappy the crap costume actually ends up.

But this year I’ve decided to do things a little differently and embrace the holiday season. I’m going to dress up in something I’ve planned out well in advance. What that costume may be I still don’t know, but my three year-old knows that he’s going as Captain Hook and wants me to dress up as Tinkerbell. Not a chance. Thankfully there’s still plenty of time to figure it out.

Now if you’re like me, you’re looking for a costume that’s easy to throw together and inexpensive. So why not live out your inner fantasy and dress up as me – a flight attendant! Think about it, you’ll be able to deliver drinks and do the pointy-point all night long. Oh you know you want to!

Last year at this exact same time I came across an interesting post from Jennine (that’s her in the photo) who has a fantastic fashion blog called The Coveted. Imagine my surprise when I spotted her dressed up as a stewardess for Halloween, a fantastic get up she created by using clothing from her very own closet.

“All you need,” Jennine writes,”is a hat, gloves, a neck scarf, a go-go dress or shift dress, a vest, and knee high boots.”

As for hair and make up, Jennine suggests to go heavy on the liquid eyeliner and use blue eyeshadow and red lips. Of course the beehive is a must.

What’s that you say, the retro look really isn’t your thing? You’d much rather unleash your inner slut? That’s okay. It’s a good thing I’m here help.

I plugged the words FLIGHT ATTENDANT COSTUME into the search engine and then went through dozens of web sites until I narrowed it down to my favorites. See a costume you like, just click on the picture and you’ll be directed to a page where you’ll be able to place an order. It’s that simple. You can thank me later. By the way, the pink and orange dress with the white go-go boots is by far my favorite retro flight attendant costume – just in case you were wondering. Now don’t start clicking away just yet, not before you have a chance to scroll down to the bottom of this post for a few very important tips on how to complete your flight attendant transformation.

You’ve picked out the perfect flight attendant costume, so why not take it a step further and go for it. See what it’s like, really like, to work the unfriendly skies by doing what flight attendants spend a good portion of their time doing at 30,000 feet…

Point a lot: “Flight attendants tend to point a lot, they point at the exits, they point at the aisle, they point at the bathrooms. They point at your trays while they are telling you to put them away,” writes Jennine.

Smile: Fake smiles are even better.

Apologize Do it as often as possible, even when it’s not your fault. Make sure to mean it when you say it.

Sell whatever you can get your hands on. Why not have fun and make a little money while doing so.

Pick up trash – I’m not talking about your future ex-boyfriend or girlfriend.

“Abuse” your power. Flash your badge and cut the line. Once you get where you need to be, push your way through the crowd while reminding people that the seat belt sign is on.

Happy Halloween. Hope you have a terrible fright!

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Galley Gossip: The flight attendant was a mess!

Heather,

I am going to assume that you are a well put together flight attendant when I ask this question…Can you honestly say that you have never been embarrassed to walk through the terminal with any of your flying partners? You know the ones. They don’t starch their shirts–or worse, they wear “the dress” because they think it doesn’t need to be ironed (even on a 4 day). If they wear a jacket, the elbows are shiny from wear. The shoes have never seen a bottle of polish and they have “cart toe” so bad you’re not even sure what the original color was. Hair is halfway down her back and in desperate need of a comb–or perhaps she’s sporting the “cheerleader” ponytail (complete with whispies) that is just oh-so professional. And don’t even get me started on the ones with the skirt up to THERE and the 4 inch jumpseat heels.

Be assured, I am far from the 115 lb petite beauties of yesteryear. Honestly, I am short and pudgy–but my uniform is always clean and pressed (even on reduced rest layovers), my hair and make-up (the minimum amount) are clean and tidy. My shoes are clean and polished. (I usually block between 100 and 120 hours per month doing domestic–so there’s a lot of mileage on me, but I keep it together.) It doesn’t take that much effort to look professional–and I think that is really what this whole discussion comes down to.

It’s not about being attractive (except maybe to Big Daddy)–many of our fellow US based FAs give the appearance of being haggard and tired and…well, unprofessional. I recently worked a trip with an FA who was a damned good FA–exactly the person you want in the jumpseat with you in an emergency. However, she was an unholy mess in the appearance department–wrinkled dress, scuffed shoes, fly-away hair.

I couldn’t figure out why I was so run-down on this trip until I realized–the PAX asked me for EVERYTHING! She would go through w/ the trash cart and a minute later I’d walk the aisle empty handed and everyone would try to hand me their trash. She would be doing a water walk and PAX would wander back to the galley to get water from me. She is an amazingly warm and outgoing person, but to the PAX she was unapproachable and did not convey confidence-just because of her appearance.

Mary

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Dear Mary,

I am not as well put together as I’d like to be, and that’s the honest truth. I’m working on it, though, and it’s because of you, Mary, that I’m working on it. I received your letter a month or so ago and it has haunted me ever since. Whenever I get dressed to go to work I look in the mirror and think of you. I look at my shoes and think of you. I’m not kidding, I’ve been through two pairs of in-flight shoes because of you. My comfortable navy blue Aerosoles, the ones I bought just last month, only lasted five days of flying back and forth from New York to Los Angeles before the dreaded cart toe began to appear. Of course I thought of you. I’m always thinking of you!

CART TOE / HEEL – happens when the leather on the shoe gets worn down from constantly locking and releasing the break on the food or beverage cart during the service and from kicking the cart door shut – Bam! when the service is over.

While I prefer to wear the uniform dress to work, because it’s easier to pack and I don’t have to iron after I hang it up to dry, I do not wear it for four days straight. I haven’t checked the elbows on my navy blue blazer, but I do not believe they’re shiny (gulp.) As far as my hair goes, it is long so I wear it pulled back in a low pony at the nape of my neck. Because it’s naturally curly I tend to get frizzies when I’m flying in and out of the Miami airport. Umm….yikes…do you think maybe we’ve flown together?

As for the short skirt up to THERE and the six inch heels, I hear you Mary, I hear you loud and clear. There’s nothing less attractive than a Cockpit Connie. Will someone please tell these ladies that the Heather Locklear look from Melrose Place went out of style in the early 90’s! Today the sky high heels and long fitted blazer that hits the thigh an inch above the hem of the skirt just looks dated and…well…kind of desperate. Not to mention, I really do not want to see THAT! As Cockpit Connie reaches up to close an open overhead bin. Trust me, I’ve seen it – THAT – several times and every time it gave me nightmares.

You mentioned you fly over 100 hours a month and you still manage to look good. I give you props for that, Mary. I really do. I only fly around 35 hours a month. That means I fly six days straight trying to get as many hours as I can in a week of flying back and forth across the country like a lunatic, and I’m here to tell ya, I don’t feel so great by day four. I’m exhausted. I’ve got dark circles under my eyes. Half of the time I don’t even know whether I’m coming or going. I can’t always remember what passengers want to drink. But I try. I get up an hour before pick up time to do my makeup, curl my hair, and slide into the blue suit. I always drink a ton of coffee and though I may not look as fresh as I did on day one, there’s only so much a flight attendant can do when they’ve been logging in the hours with an eight hour layover in-between trips.

Tell me, Mary, what’s your secret? I need to know!

Now back to messy coworkers. I’ve seen them – the guy who refuses to tuck in his shirt or forgets to wear a belt and the gal whose bun is not only wet, but sits on her head at an angle. But do you truly believe that passengers avoided your coworker, the damn good flight attendant, because she was a mess? Maybe it had more to do with you than her? I know my coworkers who look great can walk down the aisle and no one will ask them for a thing, but the moment I head to the back of the airplane I’m stopped every few rows. My face just says, ask me! Even when I’m not smiling and my hair is frizzy. The same thing happens when I use mass transit or while I’m out walking around a foreign city on vacation. Some people are just more approachable than others. I’m afraid we might be two of those people. And that’s a good thing! I think.

Happy Travels,

Heather Poole

If you have a question email me at Heather DOT Poole AT Weblogsinc DOT com.

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Photos courtesy of (doll) Mimihau0507, (blonde flight attendant) Tom Purvess, (male flight attendant) avgapfel