How to find a good cruise travel agent

There are basically three ways to book a cruise. Do it yourself online, call the cruise line or use a travel agent. There are pros and cons to any of those methods but in the long-run, using a good travel agent reaps the greatest rewards. The big trick is finding a good one.

“A competent travel adviser can be your greatest asset when you’re planning a trip” says consumer advocate Chris Elliott. “Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language.”

But how to go about finding one of these good agents is the trick. Consider these suggestions to help with the hunt:

Attitude check
Start by getting your head in the right place. To get the most out of a travel agent, you and that agent need to be working on a long-term business relationship that will benefit you far into the future. If you think along those critical lines, you already eliminate a whole lot of travel agents who are just in it for the commission.

Make a list and check it twice
Asking friends and family, maybe business associates, who they use is a great way to find a potential candidate. If you work for a large company that has a travel desk or uses one exclusive agency, that might be a good place to start also.

Engage
Start by asking questions of potential agents. “Are you certified?”, “How long have you been selling cruises? and other revealing questions are a must.

Test the waters
One of the big advantages of using a travel agent is saving time but a spending a little time up front locating that good agent is worth it.

At some point, you have to take the leap to using a travel agent. Try it on a simple booking you might have done online by yourself in the past. See first-hand if that agent comes through with a better value and overall better travel experience.

If they do, you have found your agent. If not, keep looking. The benefits of finding an agent right for you that produces good results is worth the investment of your time.

Flickr photo by jonworth

Does your cruise travel agent pass the test?

There’s an ongoing debate between consumers and those critical of the travel business which struggles to answer the question “Do I need a travel agent or not?”. They’re not required and cruise-related websites make it really easy to click and buy a cruise, much like you might buy an airline ticket. But a good travel agent, one that will bring great value to the table, will have certain qualities required to make the cut. Ask these simple questions to find an agent with the minimum qualifications that make them worthy of your business.

  1. Are you connected? Since you are reading this, you are connected. You need someone who speaks your language in the medium you prefer be that via email, facebook, twitter or maybe just an easy phone call away. Bonus tip: try communicating with an agent via email to provide a written record of what was said, promised or delivered.
  2. Have you been on many cruises? A good travel agent specializing in cruise vacations should have a rich cruise history on multiple cruise lines. You’re looking for their first-hand knowledge and experience dealing with cruise lines, they better have it
  3. Are you certified? They should be at least members of the Cruise Lines International Association and have a few letters after their name like ACC, MCC or ECC showing they went through basic training and then some. If they have one of those, odds are they will tell you about some specialized training they got from the cruise line too. Give big bonus points if they are members of other professional organizations or consortium’s.
  4. How long have you been selling cruises? If they say less than five years forget about them. That’s about the minimum amount of time it takes for agents to really know their way around cruise lines, establish contacts that can do you some good later and have enough bookings behind them to know what they’re doing.
  5. Will I be dealing directly with just you? This one has to be a “yes” answer or the whole thing is not worth your time. To a good agent, their job starts with making the booking and never ends as they work towards building a life-long business relationship with you. If they are not personally following your booking from beginning to end you have the wrong person.

Top 3 ways to insure a great cruise vacation

These are simple, easy to follow and almost guaranteed to increase the odds that you will have a great cruise experience regardless of the cruise line, itinerary, bumps in the road along the way or many other factors that can swing a vacation up or down the satisfaction scale:

  1. Use a travel agent. Internet-booking fares may seem like the way to go when surfing for prices. They’re not. After the sale that web site is done with you, never to be heard from again. A good personal Travel Agent has your best interests in mind and might have the opportunity to pass along future savings that commonly come along later. On price alone, you can be far better off using a good agent than going it on your own. Oddly, that is where a good agent’s job begins and many more benefits can be realized along the way. Even booking directly with the cruise line you don’t get that. Memorize: The Internet is for looking, Travel Agents are for booking.
  2. Tip your cabin steward up front. $20 should do it. When you first see your cabin steward, the crew member that will be in and out of your cabin throughout every day of your sailing, stop him/her, make eye contact, and shake hands with a folded $20 bill saying the following magic words “Take good care of us and we’ll take good care of you”. It’s easy, it’s simple and will almost guarantee you a better cruise experience, especially compared to Mr. NastyPants next door who demands stuff and treats the crew like dirt. Sure, its a bribe.
  3. Assume the best. As far as the crew is concerned, you are one of the few variables in their on-board lives. The ship, the cabins, the menu, even the ports of call, are basically the same from week to week to them. You are going to stand out one way or another. (see photo) Approaching them with a positive point of view can put you way ahead of the game. Yes, they make good money compared to their family back in LetMeOuttaHere Land but are drawn to guests that are nice people. Remember: They live there, you don’t. They know what’s up around the ship and can offer valuable ultra-insider information just as easily as the standard fare they dish out to everyone.

Flickr photo by divemasterking2000 (who appears to have the correct attitude)
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Four signs that people are traveling again, starting with the road warriors

Business travelers are voicing their demands, and why should the airlines and hotels care? Well, this group of travelers is going back on the road, buoyed by all that corporate cash. According to travel industry research firm PhoCusWright, the U.S. travel agency/travel management company sector is set to surge 15 percent by the end of the year, compared to only 8 percent growth for the leisure/unmanaged business travel market. The business traveler is largely responsible for this rate of growth.

While the U.S. travel market as a whole is recovering, it’s the corporate travel folks who are leading the charge. “Corporate travel’s wild ride over the past two years has caused an unusual shift in trend, with online channels growing more slowly than the total U.S. travel market for the first time,” says Douglas Quinby, PhoCusWright senior director, research. The phenomenon reflects the peculiar dynamics of this recession, but the reversal will be short lived. “In 2011, the long-term arc of continued shift from offline to online channels will resume,” Quinby adds.

So, what can the travel business expect in 2011 and beyond? Take a look below to see four signs that the travel market is on the mend.
1. A big swing: in 2009, the U.S. travel market fell 15 percent, due largely to the effects of the financial crisis in 2008 and subsequent global recession. No business wants to spend money in those conditions. The economy may still be unpleasant, but companies are starting to put their capital to work again, and that includes investing in business travel to generate some revenue.

2. Half of the loss regained: the projected 2010 business travel market recovery means that half the spending lost from 2008 to 2009 is coming back. PhoCusWright forecasts a total U.S. travel market size of above $255 billion.

3. Growth trajectory: this year’s 10 percent overall growth rate isn’t going to get us back to 2006 levels this year, but the next two years will be positive. PhoCusWright says to look for record levels in 2012.

4. Online future: that sounds a bit obvious, right? Well, the numbers tell the whole story. Online travel agencies will beat the record levels they hit in 2008. The online leisure and unmanaged business travel sector fell only 5 percent last year, thanks to bargain-hunting. This year, the sector will remain stagnant, according to PhoCusWright, at 38 percent of the total U.S. travel market – I suspect this is because the small decline in 2009 sets a higher bar for recovery in 2010.

[photo by laverrue via Flickr]

Travel Recommendations for The Office


Back in the olden days, long before the Internet was born, there was this thing called a travel agent–typically semi-self-aware, middle-aged ladies who helped you pick out a nice vacation destination, find a hotel that was “so you” and then book your plane tickets printed on carbon paper, folded and then stuffed into fancy airline covers. The whole process was about inside relationships, consumerist trust and catering to personal tastes. Sadly, travel agents went out of style along with high-top shoes and dual tape decks, or rather, we all became travel agents and the ones who got paid to do it lost their jobs.

As an empowered, self-proclaimed Internet travel agent, I’m offering my services gratis to the folks that need it the most: those overworked, underpaid, Vitamin-D deficient fun bunch of NBC‘s The Office, If they’re like most Americans out there, the employees of Dunder-Mifflin get only 10-15 days of vacation a year and should be using every bit of it (along with a few sick days) to get the hell out of Scranton, PA. Assuming the medicinal and therapeutic properties of travel, and summoning the travel agents’ lost art of matching personality to destination, I offer the following recommendations:

Michael Scott spent Christmas at a Sandals in Jamaica with girlfriend/boss Jan Levinson. So wrong. This was clearly a blatant case of cheesy product placement and failed to take Michael to that place where he belongs, which is on a safari in Tanzania’s Serengeti. Yes, the boss man would be just as happy at some wildlife park in Florida, but for the full range of Michael antics, you’d need him to actually be in Africa, mimicking African accents and getting a royal kick out of all the massive animals. Fast-forward to the zebra carpet on his office floor, Masai shields hanging on his wall and his new moniker “Chief.”Jim Halpert disappeared himself to Australia to avoid Pam’s pending marriage to another man. OK, we get it–Australia is the farthest place from Pennsylvania and he was nursing a broken heart, but in reality, uh, he would have been nursing some hellish jet lag. We love Australia, but it’s not a weekend getaway, or even a one-week getaway. Methinks Jim needs to go to Dublin, Ireland. Not only because he would appreciate Guinness and look handsome in tweed, but that plucky Irish spirit might counter his nervous nature. Also, as one of the better-paid employees in The Office, Jim might actually be able to afford super-expensive Dublin.

Pamela Beesley doesn’t seem that well-traveled, bizarrely. She’s camped in the Poconos and did a brief stint in artsy New York City but this new wife and mother could definitely expand her horizons. Paris for a week of art and luxury should do the trick. We recommend splurging at Hotel Fouquet’s Barrière on the Champs-Elysées (for the spa) and spending her days floating from one art museum to the next. Take your mom or a friend. Let Jim stay home and take care of the baby.

Dwight Schrute already lives in his own little world, nevertheless, he reveals a penchant for large, open spaces. Russia is such a place. Also, Russians love the martial arts and beets. In fact, in Russia there are entire collective farms that grow nothing but beets, so Dobra Pozhalovat Comrade Schrute. No matter that the new Russia is fiercely capitalist and worships pop culture, Dwight will find his own tribe and come back with some sound ideas on organizational behavior.

Phyllis Vance is a classy woman attached to a rich refrigerator-selling husband to pay for all of her audacious tastes. The Moroccan Christmas party she threw in Season 5 reveals a girlish interest in some fabled, exotic Orient, but she also needs dependable electricity and a lot of good restaurants. Hence my verdict of Istanbul. Turkey’s largest city is also one of the greatest eating cities in the world–an explosion of foreign sights and culinary delights. Also, Phyllis loves to wear shawls, of which there are many to choose from among Istanbul’s crazy bazaars. (Bob, you should stay here.)

Ryan Howard needs a double kick in the pants for his affectation and superiority complex. Yeah, he already took time off to “travel” in Thailand but anyone who’s been to Thailand knows that much of the country is just a playground for the sort of entitled backpacker that is Ryan. That’s why we’re sending short, frail, pale Ryan to sunny, sandy Kuwait and not on vacation, but Kuwait as in, “you’re in the army now, kid.” He never makes it into Iraq (imagine Ryan with war stories), but learns to answer every sentence with, “Sir”.

Kelly Kapoor is Indian-American, yes, but those of who’ve actually been to India knows she would absolutely hate it there. Kelly is a serious girl who loves anything pink and struggles with her shopaholic nature. And where is the best shopping in the whole wide world? Buenos Aires, baby, B.A. We recommend Kelly stay at this boutique hotel in Palermo Soho, surrounded by a bunch of unique clothing and jewelry stores. Also, I’m thinking Kelly is liking the Argentine gelato (and men).

Andy Bernard is the ultimate frat boy who just can’t (or won’t) grow out of it. This Ivy League manboy surely has a few pairs of well-ironed Bermuda shorts, folded nicely in his summer clothes box, and he will need them for his trip to Bermuda. In the end, all of his bros will flake on him so he’ll have to go alone, but the pink beaches, sophisticated rum drinks, and yacht culture will suit him just fine.

Angela Martin is a woman who needs to chill out, big time. I don’t have enough fingers and toes to count the number of uptight career women who’ve found their bliss in Tuscany, so Angela, Italy it is. Please take all that saved-up leave and get lost on some one-lane highway between Florence and Siena, then get found by your future Italian boyfriend. Please come back with flowing skirts and open collars, wearing your hair down and with a new-found penchant for Chianti. Grazie Mille.

Kevin Malone needs to raise hell in New Orleans, obviously. The man has a funky party side that just can’t break free in boring Scranton. As a musician, he’ll dig the jazz and as a fat man, he’ll dig the beignets, po’ boys, muffaletta, and gumbo. He will likely return bearing gifts of hot sauce for all. Go Kevin.

Meredith Palmer is a difficult client for a travel agent to please. The woman is boozy, so the Scotland whiskey tour (with designated driver) seems appropriate, however, this 6-night Carnival Cruise from Charleston, South Carolina would be perfect–if it includes drinks (Meredith, please wear sunblock). And yet, the redhead in Supplier Relations also loves going topless, so the Côte d’Azur would be just perfect.

Creed Bratton has already spent a lot of time in China and even speaks Chinese. He’s also a total whack job and kind of creepy and a schemer. Hmmm . . really old plus Chinese plus funky and scheming equals Macau. Creed will quickly lose track of the days as he gambles his way to oblivion. Once he makes his shady millions, he can go into hiding in the nearby Philipines and never come back, because really, is Creed even necessary?

Stanley Hudson is a no-nonsense kind of guy with predictable, easy-living tastes. We recommend St. Croix, in the US Virgin Islands, where time moves slowly and the fruity drinks are plentiful. Stanley never has to set foot outside his resort, nor will he ever let the Caribbean go past his knees.

Toby Flenderson ran off to his escapist dreamland of Costa Rica but honestly, his skin just isn’t right for it. Really Toby, consider Canada. You’ll never get sunburnt, the people are as nice and respectable as your human-resource mind believes all mankind should be, and it’s so, so safe. I say get your daughter hooked on Anne of Green Gables and then surprise her with a trip to Prince Edward Island.

Oscar Martinez already took a three-month vacation to Europe with his boyfriend Gil in Season 3. Now that he’s single, he should really be more adventurous. You’d think Amsterdam or Sydney’s Mardi Gras but I’m gonna go out on a limb and recommend Tennessee’s Dollywood. What’s better for a gay, Mexican-American accountant than a theme park memorializing an iconic diva, right in the heart of the Smokey Mountains? Dollywood has a huge gay following and yet is so quaint and respectably Appalachian. He’ll love it.

Erin Hannon Somebody in the office doesn’t have a passport and we all know it’s Erin. Coy, naïve, and a little odd, Erin still just doesn’t see the need for a passport. Sending Erin to San Diego, California would be about as far as she could go, plus there are lots of brave Navy guys to show her around. Incidentally, I think she would really love the zoo.

Darryl Philbin represents the blue collar element on the show and yet he’s got way better tastes than most of the office. Urban, hip, and cooler than cool, Daryl would be happiest in Berlin. Germany’s capital-under-construction is the perfect mix of blue collar power, good beats, and good times.