Microsoft and Travelport Make Travel Services Dream Team

by Josh Lew on

Microsoft has collaborated with the travel technology company Travelport before. The two giants of their respective industries teamed up to create the pricing system that was first used on Expedia and is now used by all of Travelport’s clients. Think Microsoft’s profit power has been impressive for the past couple of decades? What about Travelport? The company flies below the radar in terms of brand recognition, but their searching and processing services are used by more than 63,000 travel agencies per day.

A new deal inked by Microsoft and Travelport would expand the alliance. The two giants would work on a comprehensive set of tools and services for travelers, travel agencies and internet ticket booking sites. Theoretically, at this point anyway, the development of better price searching technology could lead to lower travel costs for travelers and more chances for profit from travel agencies.

Microsoft exec Geoff Cairns had big things to sat about the relationship with Travelport:
“In bringing together Microsoft’s rich, interactive technologies with Travelport’s deep marketplace of travel content and informed choice, we are creating a completely innovative solution for the travel industry. This will improve the traveller experience with a new level of personalization and change how suppliers, TMCs, and OTAs reach travellers.” Too good to be true? Time will tell.

Getting a travel agent–or not

by Jamie Rhein on

Yesterday I ran into a woman I know who is an avid traveler. Her trips are the type where you learn a thing or two–historical trips of famous European paintings, or something. I can’t quite remember, but I do know they are themed versions that she researches herself based on her interests. Yesterday, she told me she recently retired and is off this month to Hungary and another country whose name escapes me. (It’s a Kellie Pickler moment, not to be mean. We all have them.)

She mentioned how she has arranged this trip herself. “I’m not doing that again,” she said. “It’s worth the money to get a travel agent.” I’m under the impression she spent a lot of time on this do-it-yourself endeavor. Last I knew, she doesn’t have a computer at home. I assume she’s used the computers at the library since that’s where I saw her. Then we talked about how if you have a travel agent, you also have a person who can work on your behalf if you have a problem. Possibly, a travel agent might even find a cheaper deal.

Years ago I had a travel agent arrange a trip for me going from Albuquerque to Taiwan for a week, then to Japan for another week, then Honolulu for two weeks, then to Los Angeles for a layover of a couple of days before heading back to Albuquerque. The two tickets, one for me, and one for my traveling companion whose itinerary was different than mine, were screaming deals. Since I had given her the names of companies that were offering cheap fares from ads I saw in the Los Angeles Times, she told me I could book what she found myself. I let her do the booking and paid her fee. That seemed fair since she did most of the work. Obviously, I had one of those travel agents who was competent and dedicated.

We’ve also had a wonderful travel agent in Singapore who got us what we wanted, and we used one in Sri Lanka to find us the deals we were after. I say the more specific you are in your desire, the better your luck. Wondering about this, I checked over at Travel Troubleshooter columnist, Christopher Elliot’s blog to see what his take is on travel agents. Sure enough, a few days ago, he took on the question “Are travel agents worth the extra money.” He generally thinks so for the reasons I think. There some comments from people who differ. Maybe it’s a toss-up. Still, I’d tell my retired friend next time, find an agent with a good reputation so all she has to worry about is what to pack.

Top Five Foreign Travel Search Engines to Fuel Your Budget Travel

by Grant Martin on

With the tanking dollar and rising fuel costs, it’s getting harder and harder to find cheap fares out of the US these days. But not all markets are created equal. Airlines and travel agents base their prices on supply and demand; if they decide to cater to a particular country or region, often times the prices from that area will reflect it. As the New York Times recently reported, it can therefore be useful to try querying an off-shore search engine in addition to your favorite domestic website.

I’ve been doing this for a few years with mixed luck. What I’ve found is that with a little bit of patience and clever planning, one can frequently find competitive fares by searching on foreign sites. The difficulty is in finding the best engine and method suiting your needs; not all sites accept US-based credit cards nor are they in English. Occasionally, you’ll also have to deal with paper tickets and will need to find a foreign address to send them to. But these are small hurdles on your quest to dirt-cheap fares. A little research and patience and you’ll be well on your way to secret low-cost tickets from abroad.

Luckily, you have me to give you a head start. I’ve compiled a list of my top five favorite tools for finding good deals from foreign sites. Don’t forget to convert your currency!

1. zuji.com
As I reported earlier this week on Gadling, Zuji is a powerful tool built off the Travelocity engine, with the added benefit of broad flex searches. I’ve booked several mainland China flights through Zuji with no problem — just watch out for their added taxes at the end.

2. kayak.co.uk
The British analog of kayak.com, kayak.co.uk (or kayak.fr or de.kayak.com) provides a similar fare search from a European perspective. As the NYT article mentioned, Paris-Nice flights researched on kayak.fr were generally cheaper than those found domestically.

3. opodo.co.uk
There is a faint stench of Oribtz on the Opodo website, but when it comes down to the nuts and bolts of the operation, you can’t go wrong with the solid architecture on the site. I subscribe to the weekly fare deals coming from Opodo, and occasionally they come up with some competitive prices.

4.travelprice.be
Travelprice only comes in two flavors, French and Dutch, but that just adds to the authenticity of the site. Pawing around the reservations page you’ll find a lot of the same options as in any other search engine (airport codes are always the same) and you should be able to find your itinerary after tinkering around for a few minutes.

5. flylc.com
If you’re traveling solely in Europe its also always handy to check the low cost carriers to see if any of them serve your route; most of their itineraries don’t show up on legacy travel search engines. Flylc has a comprehensive list of city pairs and the airlines that serve them, just click your departure and destination and you’ll see what carriers are available. I always cross reference flylc flights to the legacy carrier itineraries to see if there is a huge fare difference.