Trouble Booking Post-Sandy Air Travel? Try Using Twitter

by Jessica Marati on

The other day, a friend spent 40 minutes on the phone trying to rebook a trip from Orange County to New York City, only to have his request denied. But when we tried reaching out to the airline on Twitter, it took only 10 minutes for a response. After a few 140-character direct messages back and forth, we successfully switched flights within the hour.

Twitter can be a fast, easy and efficient way to get airline customer service, particularly in the aftermath of disasters like Superstorm Sandy. But not all Tweets are created equal. Here are a few factors that can help your message get noticed.

Using hashtags

Hashtags allow Twitter users to participate in larger conversations on topics and events. For example, a search on the hashtag #Sandy will bring up all Tweets related to the storm. Other useful hashtags include: #frankenstorm, #travel, #airlines, cities like #nyc or #boston and airport codes like #jfk and #ewr. If you include a hashtag in your Tweet, chances are your message will surface beyond your immediate network – which can be harmful to airlines if the sentiment is negative.Mentioning other airlines

It sometimes helps to stir up a little healthy competition. In this particular situation, we mentioned American Airlines in our Tweet to JetBlue, stating that American’s change policy included flights on October 28, while JetBlue’s policy started on October 29. We concluded:

@jetblue first time I’ve ever wished I flew @americanair instead. No way to change flights w/ fee waiver for a 10/29 redeye? #frankenstorm

Within a few minutes, we received a response from JetBlue asking us to send the confirmation code by direct message so they could see if we qualified for a change fee waiver, which we did. To boot, American Airlines sent us a cheeky Tweet asking why we had “cheated on them” and wishing us well.

Your follower count

The higher your follower count, the wider the network your angry Twitter messages will reach. As a result, Twitter users with more followers may well have their messages bumped to the top of the customer service queue. The same goes for users with high scores on Klout, an engine that attempts to measure a person’s social media influence. Airlines already use Klout to issue perks like airport lounge stays and even free flights; it’s not out of the question that they use Klout scores in their social media customer service platforms too.

Perfecting your message

Set aside the impulse to be rude and aggressive, and feel free to shelve the emoticons while you’re at it. Twitter’s 140-character message limit forces you to pare down your request to the bare essentials, and it helps to be direct and concise about your needs. Try to avoid messages like this:

@airline i am so bummmmmmed that i can’t change my flight!!! ur customer service sux. :(

Instead try something like this:

@airline trying to change #LAX-#JFK fl 204 fr 10/31 to 11/3 bec #sandy. phone agent says no flights on 11/3 but i see flights online. help?

[Photo Credit: Flickr user Shawn Campbell]

Giant Pumpkin Cruise Ship Not A Scary Thing

by Chris Owen on

Carnival Cruise Lines is sponsoring Boo at the Zoo, a “spooktacular” event at the Audubon Zoo in New Orleans which attracts thousands of families who will enjoy trick-or-treat houses, a Ghost Train, haunted houses, fun games with prizes and entertainment, children’s decoration stations, and more. One of the main attractions is a massive 70-foot-long giant pumpkin cruise ship display made up of more than 500 carved jack-o-lanterns.

Many of the pumpkins included within the Boo at the Zoo display feature designs showcasing various elements of Carnival’s new look at cruise vacatons, Fun Ship 2.0, with depictions of the RedFrog Rum Bar, the EA SPORTS Bar, and Guy’s Burger Joint developed in tandem with Food Network personality Guy Fieri, as well as the iconic winged funnel that adorns all Carnival ships.
Carnival’s history with New Orleans goes back to hurricane Katrina, when the line positioned ships off the coast of the state to house emergency rescue workers. Sponsorship of this event reconfirms the line’s commitment to the New Orleans community and the company’s role as the city’s number one cruise operator. Carnival carries 340,000 passengers annually on its two ships based year-round in New Orleans.

Interested in carving your own pumpkins? Click here for some stencils that make it easy.





[Photo Credit: Carnival Cruise Lines]

Presidential Road Trips You Can Take This Weekend

by Chris Owen on

Road trips taken over the weekend can get us away from our normal routine and surroundings without a lot of planning or cost involved. Some people would like to get away from election season ads on television, websites, newspapers and magazines. Others are really into the process of selecting the next president of the United States and look for ways to feed their addiction. Here are some easy fixes for travelers who just can’t get enough of the election year hoopla.

Stop by any 7-11 store and cast your vote by simply buying a drink to participate in their 7-Election. A blue or red cup choice counts as your vote for either candidate and can contribute to a historically precise way of predicting the election outcome.

2004, the 7-Election predicted Bush would defeat Kerry 51 to 49 percent.
Actual vote: Bush 50.7 percent, Kerry 48.3 percent.

2008, the 7-Election Obama would defeat McCain 52 to 46

2012 election running totals are posted on the 7-11 website.

The Clinton Presidential Library and Museum in Little Rock, Arkansas, features exhibits, special events, and educational programs. Like other presidential libraries and museums, replicas of the Oval Office and the Cabinet Room are a highlight of a day-trip visit.

Permanent exhibits utilize documents, photographs, videos and interactive stations. The National Archives has information on all the presidential libraries, mostly located east of the Rocky Mountains.

The Sixth Floor Museum At Dealey Plaza in Dallas, Texas, formerly known as the Texas School Book Depository has a permanent exhibit featuring films, photographs and artifacts that chronicle President John F. Kennedy’s life, death and legacy.

Another exhibit in Dealey Plaza, has been designated as a national landmark. The grassy knoll of Dealey Plaza is a small, sloping hill inside the plaza that became infamous following the assassination of John F. Kennedy.

The birthplace of President Grover Cleveland in Caldwell, New Jersey, has historical significance dating back to 1881 when Cleveland was running for governor of New York. Like other presidential birthplaces, the Grover Cleveland site preserves artifacts from Cleveland’s early years including his cradle and original family portraits.

Even those with no plans to travel (except out of the United States if their candidate does not win) have some help. JetBlue’s Election Protection will fly about 1,000 disappointed voters out of the country (and back) the day after the election.

“We decided to give people a chance to follow through on their claim to skip town if their candidate comes up short,” Marty St. George, senior VP of Marketing for JetBlue said in a Time report.

Still, if a road trip this weekend is in your plans, here are some tips for making it a great one.



[Photo Credit: 7-eleven]

SeaWorld Brings Antarctica To Florida

by Chris Owen on

SeaWorld Orlando is expanding with their largest-ever project. Continuing a travel industry focus on making all things experiential, Antarctica-Empire of the Penguin is the anchor to a host of new offerings set to open in January. The new ride will have a family adventure theme that utilizes new technology for a unique experience that can change from visit to visit, allowing guests to choose their thrill level.

“Only SeaWorld and its parks can take you on these journeys or bring these experiences to you,” said Terry Prather, SeaWorld Orlando’s president. “We’re excited about what the future holds for our parks and our fans.

First, guests will meet SeaWorld star, a young gentoo penguin and the ride’s guide who leads guests on a journey through the Antarctic. Casting the park’s colony of penguins, including gentoos, rockhoppers, adelies and kings, guests’ experiences with the penguins will be a theme park and zoo first.Getting an authentic feel for Antarctica, guests will experience life on the ice through the eyes of a penguin via closer-then-ever animal connections with state-of-the-art interactive ride technologies for unique, personal adventures that are different for everyone.

Empire of the Penguin will be the coldest theme park attraction in the world with the temperature set to the low 30 degrees to maintain the penguin’s natural habitat. Antarctica – Empire of the Penguin is the biggest expansion in SeaWorld history, hosting the ride, penguin habitat, a gift shop and a restaurant. It is so big that it is considered an all-new “realm,” rather than a single attraction.



[Photo Credit: Flickr user Rita Willaert]

Travel To Cuba Easier, For Cubans

by Chris Owen on

Travel to and from Cuba took a progressive turn this week as restrictions dating back a half-century were lifted for Cubans, allowing them to leave the island without going through a time-consuming process. It’s good news for Cubans longing to travel freely in and out of their country and a step in the right direction for Americans, dreaming of a visit to Cuba.

Starting in January, Cubans will no longer need an exit visa permitting departure and a letter of invitation from someone in the destination country. Those restrictions were imposed in 1961 after the Cuban Revolution that occurred between 1953 and 1959, placing Fidel Castro in power. Now, most Cubans will only need their passports, national identity cards and a visa (if needed) from the country they will visit.It’s a move viewed as a next step to allowing free travel to and from Cuba for Americans eager to visit the island. Right now, travel is restricted via the U.S. government’s 1917 Trading with the Enemy Act. Under that act, the restriction is not on travel but on the spending of money in Cuba.

That act effectively equates to a travel ban because under normal circumstances a visitor would spend on accommodations, food and other necessities.

“Like earlier decisions legalizing the personal sales of homes and cars, this is another step in the direction of loosening restrictions and opening up Cuban society,” said Sarah Stephens, executive director of the Center for Democracy in the Americas, a Washington group opposed to the U.S. embargo on Cuba, in a Reuters report.

Back in April 2011, Gadling reported on new guidelines that allowed journalists plus religious and educational groups to travel to Cuba just about whenever they wanted to. Those rules also allowed Americans to send up to $2,000 annually to Cuba, limited to $500 per quarter (up from $300). Progress is being made.

Still, to get to Cuba, Americans must look to an exception to the rule on spending money in Cuba, allowed by licenses issued by the Office of Foreign Assets Control (OFAC) of the Treasury Department.

Want to go to Cuba?

Cuba Travel Services, Cubalinda and a few other travel agencies specialize in travel to and from Cuba, operate direct flights between the United States and Cuba and can assist licensed travelers with all their travel accommodations.




[Photo Credit: Flickr user Ed Yourdon]