Ten things to know about your destination before you go

So you’ve chosen your vacation destination – booked the tickets, agonized over TripAdvisor to find a hotel, and bought the guidebooks or downloaded the apps. Whether you like to plan your itinerary in advance or play it by ear, there are a few things you should research in advance to make your arrival – and your trip – go smoothly.

From airport taxis to local laws to transit passes, what should you know before you go?

  1. Best way from the airport to the city – This should be your first order of business – figuring out the most efficient and/or least expensive way to get to your hotel before you find yourself being hounded by taxi touts at baggage claim or standing in the rain waiting for a bus that comes every two hours. London’s Heathrow Express is a great compromise between an exorbitant taxi ride and a long Tube ride with transfers, but other cities may have cheap cab fares (find out approximately what you should pay before you get in the car) or excellent public transportation systems connecting with the airport. Check out any guidebook or the Getting In section of a Wikitravel article for the best info and check if your hotel offers pick up service for a good value.
  2. How much cash to start with and in what denominations – Now that you know how to get to your hotel, you’ll need cash to pay for your transfer. No matter what the exchange rate, you should find out how much money to withdraw from the ATM or exchange at the airport (note: most airports in the world have ATMs and will give you a better value than exchanging currency, but it never hurts to have some backup cash). Lonely Planet‘s Cost Index is great for determining about how much cash will cover a taxi ride, a meal or two, and other expenses for your first day or so. Some countries will give you large bills that are hard to break – try entering an odd amount like 130 to get some smaller bills or visit a newsstand to get change.
  3. What’s the tipping culture – So you’re in the taxi, cash in hand to pay the driver, do you tip? In many countries, like Turkey, people don’t generally tip taxi drivers, perhaps rounding up to the nearest lira or two, so a 38 TL fare would cost 40 TL (taxi drivers here are so loathe to give change they may eat the cost of a 52 TL fare and give you change for the 50). Likewise for restaurants and cafes, 10% is standard in many places outside of the US and often included in the bill. I’ll never forget leaving a 20% tip on top of an included 10% in a London bar – the waitress was thrilled but I felt like a fool. Figure out what’s appropriate and do as the locals do to avoid stiffing or overcompensating for service.
  4. A few key phrases in the local language – This is a necessity in some countries, and always a courtesy to know a few words of a foreign language. “Please” and “thank you” and “where is the bathroom?” will always be useful, and “two beers,” “another one” and “check” will usually result in good things.
  5. When to leave for the airport when you depart – It’s hard to think about going home when you’re enjoying vacation, but knowing how much time to allow for your departure can help you to maximize your last day. While your airline might tell you how far in advance to arrive, better to ask someone who really knows how long to budget, like your hotel concierge. A Lisbon hotel front desk clerk once saved me several hours waiting at the airport by letting me know the recommended three hours before check-in was overkill.
  6. What’s legal – Learning about the local laws can save you headaches and money. I just discovered that in Warsaw, jaywalking is illegal and punishable by a 50 zl fine, hence why all the residents wait patiently at crosswalks for the light to change. In some cities, it’s fine to bring a bottle of wine or beer into a park for a picnic, but in others, public drinking can get you fined. Knowing what’s legal can also help you avoid (or seek out, depending on your proclivities) potential danger areas such as red light districts. Wikitravel is good at listing info on local laws and dangers.
  7. What days museums are free or discounted – Visiting a museum on a free day might allow you to see something you’d otherwise miss due to the admission price, and free nights are often packed with locals and fun events. Find out what days you can get free to help plan your itinerary. Rick Steves’ guides always have a good summary of free (as well as closed) days.
  8. The real value of a transit or tourist pass – Many cities have a museum or tourist card that you can purchase to get free admission at many sites for a set time. But before you invest in a pass, check out if you really want to go to the included places (cheesy sights like wax musuems are invariably included) and if you’d have enough time to really enjoy visiting them all. Similarly, public transportation passes can be great in a city like New York, where a Metrocard can save you time and money, but if you prefer to walk or cab around town, you might skip it. The single best deal I’ve found is the Japan rail pass, which must be purchased in your home country, and gives free or discounted access to public transit and many of the country’s awesome bullet trains.
  9. Where to get help if you need it – I used to think registering with the U.S. Department of State when traveling abroad was a bit silly but a friend at the embassy in Istanbul stressed how important it is in case of a disaster in locating citizens, as well as to help Americans abroad in trouble. Leave your travel details with friends back home, carry the contact details for your embassy and credit cards and check your insurance policy for coverage away from home.
  10. Can’t-miss tips from locals and travelers – Here’s where social media can really help you have a great vacation – before departure, ask your travel-savvy friends on Facebook and Twitter what their don’t-miss recommendations are for what to see or where to eat. Even if they are well-known attractions, having a tip from someone who’s been there will help you prioritize. You can always ask us at Gadling, chances are one of us has been there and can provide recommendations – just post to our Facebook page or send us a tweet @Gadling.

Other tips you’ve found handy to know in advance? Leave us yours in the comments.

Hotels, restaurants and consumers: what to look for on review websites

Have you ever gotten mad after a hotel stay and, in the heat of the moment, dashed off a nasty review on TripAdvisor or Yelp? I was talking to some friends about this recently, and it seems the natural human reaction is to give feedback after a negative experience and to stay relatively silent when all has gone well.

Almost all of us have been there.

After all, there’s nothing quite like the feeling that your hard-earned cash has been sunk into an unsatisfying experience to get the blood boiling. When you get bad service or have a room that just doesn’t measure up – especially if you’ve spent hundreds (or even thousands) of bucks on your hotel stay, meal or flight – you need an outlet for your disappointment or anger. You may feel like you’re doing a service to the next traveler who’s thinking about following in your footsteps.
Well, it’s this situation that’s hit the news recently, with hotels and restaurants planning to sue TripAdvisor over the reviews left by its users. In Detroit, according to Slate, 24grille, a Detroit restaurant, tried to go after TripAdvisor over one anonymous comment, before giving up:

The suit went nowhere, as 24grille’s lawyers realized that the Communications Decency Act of 1996 gives sites like TripAdvisor immunity from being held liable for user comments, and they dropped the claim. (TripAdvisor, which screens reviews and reserves the right to remove any it deems dubious, did eventually delete the comment in question.)

At stake for all sectors of the hospitality industry is reputation, which comprises a large part of their brands. And, let’s be realistic: brand is what makes the sale in this industry. So, it pays to protect it at all costs … but in the right way.

The Slate article ponders the effectiveness of litigation, with the author “convinced these lawsuits are a terrible idea,” because it won’t provide sufficient brand or financial performance protection. Rather, the smarter move is to look for patterns to see if there are any ongoing or systemic problems that need to be addressed.

This makes perfect sense.

When I read a review – on Yelp, TripAdvisor or even from a professional critic – I take the extremes with a grain of salt. Further, I take the time to look at all the available feedback. One bad experience can be caused by anything from a bad day for the service provider (yes, entire companies can have bad days) to unrealistic expectations on the part of the reviewer. I’ve talked to a number of hospitality consumers who approach reviews with the same care and skepticism.

This thinking would work for hotels and restaurants, as well. Slate continues:

When we scan reviews online, we aren’t looking for gothchas-outlandish, one-off tales of awful experiences. Instead, we look for patterns. We make judgments based on the themes that emerge from many reviews, not from the crazy charges that appear in one or two. As such, there’s an obvious way for businesses to improve their online standings. Rather than trying to suppress a few negative reviews, they ought to work like mad to offer the kind of service that inspires a whole bunch of positive reviews.

When there is something worth noting, hotels and restaurants would be wise to pay attention. TripAdvisor, Yelp and other user-contributed review sites represent another channel by which guests can provide feedback, and ignoring them is tantamount to turning your back while a customer – disgruntled or not – is speaking.

The goal, therefore, is to sift through the anger and find the information that really matters – for management and guests. Look for trends, and use that to make a decision.

[photo by espensorvik via Flickr]

Accor hotels adds TripAdvisor reviews to its hotel sites

While hundreds of hotels prepare to file a lawsuit against user-generated review site TripAdvisor.com, Accor hotels has decided to take another approach: promoting TripAdvsior.

The hotel group added feeds to TripAdvisor reviews on the homepages of each of its more than 4,000 hotels worldwide. The links include both good and bad reviews, along with the hotel’s overall rating on the site and a link to read user review. The hotel is even offering links to the official review on the TripAdvisor site.

Claire Wearne, Accor’s director of marketing, quality and consumer products, tells The Sydney Morning Herald that the decision to work with TripAdvisor is a nod to the importance of user-generated content. “We appreciate that the decision making of our guests is no longer limited to the information in our brochure,” she says. “We understand that they are making decisions based on valid information from other users.”

We want to hear from you. Is this a good move from Accor? Or, could TripAdvisor reviews do more harm than good?

[via HotelsMag.com]

Hotel kicks out British couple after they allegedly write negative review on TripAdvisor

A lesson to all the amateur hotel reviewers out there: wait until you get home to slam the place where you’ve just stayed.

A vacationing British couple learned this the hard way when the manager of their hotel called the police to ask the couple to leave after the couple allegedly wrote a negative review of the hotel on TripAdvisor. Adrian Healey and his girlfriend had been staying at the Golden Beach Hotel in the English town of Blackpool for two days when the hotel’s manager allegedly barged into their room, accused them of slamming the hotel on TripAdvisor, and told them to leave. The police showed up shortly after.

“We asked for a refund but the hotel refused,” said Healey. “I think it is shocking and people need to know about this.”

“No offence had been committed by the couple, but the manager had requested them to leave the property,” according to the police. “We advised the couple how to go about getting a refund. This is a civil matter.”

Unsurprisingly, the hotel’s reviews on TripAdvisor are, shall we say, “mixed.” Don’t expect them to get any better after this episode.

More here.

[Image Credit: MyBlackpoolHotels.com]

Beware in Barcelona and look out in London: TripAdvisor names world’s worst pickpocket destinations

It’s common wisdom that one ought to keep an eye on their valuables while traveling, particularly in large cities or those where one is unfamiliar with their surroundings. But a new survey of TripAdvisor site data, dubbed the TripAdvisor Pickpocket Index, reveals the cities where one is most likely to part ways with their wallet or valuables.

All ten spots on the list were “snatched” by European cities – with Barcelona topping the list for the second year running and London entering the list for the first time.

“London was crowned the most exciting city in Europe in the recent TripAdvisor Travellers Choice Destination Awards,” said TripAdvisor’s Emma O’Boyle. “…[W]hile the vast majority of visitors have a safe and enjoyable experience the Index shows that London must be on its guard.” With over 26 million tourists visiting the capital each year it is perhaps not surprising that pickpockets view its busy tourist hubs as prime hunting grounds.

O’Boyle reiterated that all cities on the list can offer a great travel experience. “This Index simply reinforces that extra care should be taken, especially in the busier tourist areas.”

The global top ten (with 2009 place in brackets) are:

1. Barcelona, Spain (1)
2. Rome, Italy (2)
3. Paris, France (5)
4. Madrid, Spain (-)
5. Athens, Greece (9)
6. Prague, Czech Republic (3)
7. Costa Brava (Alicante Province), Spain (-)
8. Lisbon, Portugal (-)
9. Tenerife, Spain (-)
10. London, England (-)

The 2010 Pickpocket Index is based solely on TripAdvisor site data calculating the number of times travelers use the term pickpocket (and translations of) in their reviews in the last twelve months.

[Image via Flickr user]