Airlines are treating their passengers worse than ever, with customer service blunders on the rise for the third year in a row. According to the annual Airline Quality Rating, last year saw more people bumped, more bags lost, and more flights delayed than in 2005.
Worst of all, it looks like things will continue to go downhill. An industry spokesman told the Associated Press that because the number of flights is exceeding the capacity of air traffic controllers, “We’re going to see more delays and those delays translate to cancellations, mishandled bags and unhappy passengers.”
United — who’s stranding of passengers for hours on runways wasn’t included because it was weather-related — tied for the most-complained-about airline with US Airawys, while Southwest registered the fewest complaints.
I’m at the point where I almost expect some kind of delay when I’m at the airport. But what about you, is the change noticeable? Any flight-delay horror stories you’d like to share?