White Collar Travel: Accelerate your trip to the hotel club-level lounge

by Tom Johansmeyer on

Access to a hotel‘s club-level lounge is a small perk. It doesn’t equate to an ostentatious suite, but does rank higher than bathrobes. The amenities are nice, usually consisting of a mix of free food and liquor, but they won’t change your life. For me, at least, the lure of the lounge involved having a place to go that wasn’t my room. I could hit the lounge with a book and relax while sipping a drink. It beat the lobby, which usually had too much traffic for my taste. If I needed to get some work done, the change of scenery was a plus, and the environment afforded a bit more privacy than the public areas of the hotel.

Unless you pay a few extra bucks for club-level access, though, you can only gain admittance through your status with the hotel’s rewards program. This takes time, unfortunately, as the hotel uses the lounge as a way to thank you for your loyalty (translation: spending). There’s a third way to get into the lounge that many business travelers don’t think to try – negotiation. It will only take a few minutes of your time, and it could buy you several months of comfort ahead of schedule.If you’re on a long-term engagement, you will be a frequent guest at the same hotel (unless, for some reason, you choose to bounce around). As early as possible in the project, contact the hotel’s management and let them know your plans. Explain that you’ll be staying with them for a while and that you’d like to be comfortable while you do. Tell the manager that you’d be willing to make your reservations far in advance and would appreciate early access to the club-level lounge. You may not be able to get a room on the club floor, but that isn’t as important as lounge access.

Before you make your case to the hotel’s management, put your case together. If you aren’t on a solo project, ask the other people traveling with you if they want to get in on the action (they probably will, even if they have no plans to use the lounge). Note how long you’ll be staying at the property and calculate how much you’re going to wind up spending there in room expenses alone. Don’t lead with this number, but have it in your back pocket. In all honestly, it probably won’t get that far: when you tell the manager how long you’ll be a guest, he’ll already be doing the math in his head. When you multiply that number by everyone who is on your project, the result is an incredible amount of spending power. It will be noticed, and it will have an impact.

The beauty of the hospitality business (unlike the airlines) is that it really does tend to be focused on the guest. If a hotel’s management sees a promising business opportunity, it has the flexibility to accept it. As a result, guest loyalty increases, and word spreads. And, it’s not just a matter of dollars and cents. Most hotel professionals are simply committed to ensuring their guests have positive experiences. If they can do something to help you, they will. Giving you early access to the club level in exchange for a commitment from you for a long-term stay doesn’t cost the hotel any real cash, but it sure brings plenty in.

Asking for early access to the club-level lounge could be the best 10 minutes you invest.

White Collar Travel: Three perspectives on business travelers and their miles

by Tom Johansmeyer on

What would you do with 300,000 frequent flier miles in your account – not to mention enough hotel points to get you 10 days in the blissful destination of your choice? Your imagination is probably running wild, as mine did when I got my first travel-intensive gig a decade ago. I had visions of southern France: soaking in the Mediterranean sun, roulette in Monte Carlo and smoking Cuban cigars from a balcony overlooking the ville.

Six months later, I fantasized about sleeping in my own bed for three nights in a row, in a one bedroom apartment I shared in a suburb of Boston. Eventually, I did burn most of my miles, some of them to Nice and Monaco, but not under the circumstances I expected. Along the way, I saw three major attitudes that business travelers had toward the points and miles they’d collected.1. Points are to be amassed, not used
Among the hardcores, this was the norm. We were all engaged in an unspoken race, the point of which was to make the numbers ever higher. Strangely, this exercise was separate from status. Points are for “winning,” status is about comfort. As far back as 1999, a client mentioned to me that he’d overheard two guys in a restaurant swapping astronomical numbers. He asked me, “Will they ever use those miles?” I just shook my head “no” and let out a mouthful of smoke.

2. My day will come
Road warriors who have plans to leave the life at some point think about consumption. In a few years – when they get “normal” jobs – they’ll take a few mind-blowing trips … in style. Exotic locations, first class seats and unimaginable luxury are the salient objective, and there may be plans for the girlfriend/boyfriend or spouse who tends to materialize shortly after life on the road comes to a close. The major risk is burnout: these folks need to get off the road before they find the prospect of travel under any circumstances utterly loathsome.

3. Go away instead of getaway
I ran into a few people who had but one dream: watching it all expire. They miss their families and crave a normal life. I remember one of my bosses reflecting, “The only thing better than watching ’em get higher will be sitting back and watching ’em expire.”

Be sure to check out Episode 5 of Travel Talk TV, which features a Santa Cruz beach adventure; explains why Scottish money is no good; shows how to cook brats the German way; and offers international dating tips!

White Collar Travel Extra: Charles Hotel, Skype and the Business Traveler

by Tom Johansmeyer on

The Charles Hotel‘s recent small gesture may actually be a bold move. The hotel, based in Cambridge, Massachusetts, has decided to add Skype and video cameras to the free computer station that occupy rooms once dedicated to ice machines. It doesn’t look like much more than a small concession to weary travelers who want to stay in touch with their loved ones, but it’s actually a fairly hefty commitment.

Though the proliferation cell phones has made using the hotel phones unnecessary, the Skype-equipped stations still undermine a hotel revenue stream, which is tantamount to the hotel’s announcing: “We’ll take money out of our pocket to keep our guests happy.

The stations obviate the need for guests to lug around laptops and cameras and such, which would seem like a natural benefit to the business traveler. Of course, I toted mine around on most of my trips because of the business need, and I don’t see many of that ilk dropping their laptops.Nonetheless, there is an upside for the road warrior. In addition to not having to deal with a camera, the stations obviate the need to install Skype on their business computers. This can help business travelers remain compliant with company IT policies while still having the opportunity to see their friends and family every night when they’re on the road.

Of course, this is only one gesture from one hotel. If it works, however, it won’t take long for the competition to notice – that’s when we’ll see it start to pop up everywhere.

Read more White Collar Travel.

White Collar Travel: Monday morning mayhem: A business traveler starts the week

by Tom Johansmeyer on

Thomas Hobbes, the British philosopher, unknowingly described the life of the business traveler several centuries in advance: brutish, poor and short. Long hours, inconsistent diet and exercise and extended periods of emotional isolation virtually assure that many will burn out. This state of affairs is at its worst on Mondays, quite possibly the most miserable day of the week for the road-dwelling professional.

Depending on your proximity to the airport and destination, your day can start as early as 3:30 AM. The alarm clock assaults your eardrums (and your spouse’s, unfortunately), prompting you to slog over to the shower – you can’t clean up at your destination, since you may be heading straight to the office. After a quick goodbye to a half-awake, fully annoyed companion, you trudge down to the waiting town car (if the driver’s late … no mercy), while doing the mental calculations on whether 45 minutes of fitful sleep during the ride is preferable to trying to wake up. It doesn’t matter, as you’ll resign yourself to a general feeling of hard-to-describe discomfort.

At the airport, having checked in the night before and printed your boarding pass, you run the security gauntlet, easily spotting the passengers who are not members of your elite, informal fraternity. You kick off your shoes, whip out your laptop and empty your pockets, as if the seconds you’ll save are a matter of life and death, knowing deep down that this behavior is totally irrelevant.

Coffee comes next, of course, since you know you’ll need to spend the flight preparing for your weekly client meeting, which is invariably scheduled for as soon as you plug in at the office. While you loiter at the gate, nursing caffeine into your body, you snag a wi-fi connection and look around while you pull down your e-mail and look for any early morning or overnight crises. The seats are littered with people clad in business casual attire and up, depending on the nature of their companies, clients and engagements. You look for familiar faces, if only to size up the competition for upgrades. New faces are a plus, as it means the odds of a seat up front usually improve.

Thanks to your status as a wandering hired gun, you pre-board per the code on your boarding pass that indicates you’re among the airline’s chosen, perhaps into the coveted first class cabin. You score some extra legroom and a drink while the proletarians board – as long as the flight attendant isn’t jabbering mindlessly at a passenger who would rather have his coffee with cream, sugar and no commentary. This happens all too often, unfortunately. If you weren’t relying on an upgrade and actually paid for a first class ticket – fat chance of that ever happening unless you’re a top-shelf executive – you’d book 1C, so at least you’d get your coffee before the flight attendant gets distracted, starts talking and fails to serve the rest of the cabin.

In the sky, you try to make yourself “billable” (depending on the nature of your job), throwing yourself into client work with the hope that you’ll recapture an hour or two at the end of your day … though that really never happens. So, you spend a few hours on status reports, presentations and writing e-mails that you’ll send later, occasionally breaking to eat, drink or nap.

When you hit the ground at your final destination, sometimes eight hours after having been greeted by your alarm clock, you’re about to start a workday won’t end until you leave for the obligatory team or client dinner, usually at around 7 PM. If you’re deep into a project, it could be worse – desktop dining while slaving away until well past midnight. If dinner’s on the agenda, you shoot to get back to your hotel room by around 11:30 PM (hopefully, you got to check in before going to the office). The bed looks great, but you need to check up on e-mails that were kicked around while you were at the dinner table and couldn’t sneak a look at your Blackberry. Then, you take care of some client work and call it quits sometimes between 1 AM and 2 AM. You’ve been up for 22 hours or loner.

It’s a tough life – and by now, I’m sure, one that sounds hardly worth living. Fortunately, there are some perks. Personal expenses stay low, and you do get to eat at some fantastic restaurants. Occasionally, you can squeeze in some time to enjoy your destination (if it’s worth enjoying, that is). For many, the work itself is a big draw, especially if you’re with one of the prestigious law firms, investment banks, accounting companies or consulting outfits. You’ll get projects that you’d never see anywhere else, work with some of the smartest people in the business world and be compensated rather well (though you’d never admit it). But, life on the road can take its toll on you. After a while, you’ll answer the “How are you?” question as one of my former bosses once did: “any day you’re not on a plane is a good one.”

Business travelers on the brink of scoring free internet access

by Tom Johansmeyer on

Having to pay for internet access in hotels is nothing more than moronic. If the revenue is such a big deal, hotels should just slap the $9.99 — or whatever it is — onto the room rate and tell us they’re giving it away for nothing. But, nothing’s worse than spending $250 a night and having to pay another fee to connect to the web, which you’re going to have to do even if you’re on vacation, let alone traveling for business.

The slump in the travel business is giving business travelers more negotiating leverage, which they are using to score free access to the web. The need to put heads in beds, and business travelers still command the big budgets. Back in my corporate travel days, I’d spend $1,000 or more simply on the room … every week. Most leisure travelers don’t come near that on an annual basis — and my spend was modest compared to executives with the approval to satisfy more discriminating tastes.

So, you’d think hotels would want to keep business travelers happy, right? And since internet access is what’s most important to this group of hotel buyersSome upscale hotels, like the new Andaz chain from Hyatt, are rolling internet access into their rates, while major chains such as Hilton, Marriott and Starwood are giving in to business traveler demands but not changing their policies (to avoid setting a precedent they’ll be stuck with when the market recovers).

For the hotel business, giving up the internet money isn’t easy. The industry is at its 20-year low point, with revenue per available room-night (RevPAR) off 17 percent last year. The top properties suffered RevPAR declines of 24 percent. So, when Toni Hinterstoisser, general manager of the Andaz Wall Street, calls internet access charges “an easy way to make money,” it’s clear that the fee is a hard one to give up. Easy money is the best kind when the travel market is in the tank.