It’s time for Zagat’s annual Airline Survey, tracking travelers’ experiences with 16 U.S. airlines and 73 foreign airlines, and 30 U.S. airports. Each airline was rated on its comfort, service, food, and website.
These are the airlines to come in first this year:
Large Domestic (Premium class): Continental Airlines
Large Domestic (Economy class): JetBlue Airways
Midsize Domestic (Both Premium and Economy): Virgin America
International (Both Premium and Economy): Singapore Airlines
Any guesses on the top-ranked airport? Portland, Oregon. And the worst? LaGuardia, New York.
The full survey goes on to list everything from best luggage policy, to best in-flight entertainment, to quips from the ‘write in’ portions, such as “Treats occasional fliers like dirt, and treats frequent fliers like a better class of dirt.”
In total, the survey gathers the collective consensus of 5,895 frequent fliers and travel agents, who took 97,600 flights altogether in the past year.