Reddit, the popular social news website, has been hosting a lively discussion amongst (alleged) current and former hotel employees across the globe, in which they serve up tantalizing tales of misdeeds, mishaps, scams and shocking industry policies.
Note that there is no verification if any of these anecdotes are real, but they still make for some mighty entertaining reading. If there’s any truth to even half of these stories, just bear them in mind next time you’re tempted to treat a hotel employee like crap. And remember, never sit on the bedspreads.
Some of our picks are below. And yes, they most definitely have the potential to be offensive to some readers. You’ve been warned.
“Check the seals on the things in the minibar. I once had a guest who had drunk the whiskey and then peed in the bottle, closed it, and put it back.”
“Use a towel or sheet on the chairs or sofa, a LOT of people sit on them naked. It’s nasty but there is often a brown streak on the desk chair that no one think about.”
“Your breakfast food is likely always been handled in an unsanitary manner during set up. (typically desk clerk in lower end hotels).”
“During my training, I once found an obvious [semen] crust on the coverlet. I told the woman I was working with that it needed to be cleaned and she responded ‘Just wipe it with a damp cloth until you can’t see it any more,’ like it was no big deal.
“Bedbugs often travel around on luggage. Most guests don’t seem to notice that. Guests who stay at higher-end hotels often spend more time traveling, and thus have a higher chance of taking bedbugs from hotel to hotel.”
“I’ve worked as a chambermaid and the job itself I don’t mind (although I’ve seen some disgusting things) but you have a time limit for each room. I hated leaving a room not fully cleaned but there is absolutely nothing you can do about it. I tried explaining this to the manager there and he basically said if I needed X amount of time on a room I had two options: work through my break to spend longer on each room, or be replaced by someone else. So I stopped bothering to check under the beds or mattresses and only cleaned what you could see. I didn’t stay there very long…”
“As an ex-housekeeper we used to wash the glasses in the bathroom sink and dry them with a clean pillow case. If they looked unused they wouldn’t get washed.”“Currently a night auditor for a large hotel chain. Recently a lady had a miscarriage in one of our bath tubs. She didn’t say anything and left us to find it on our own.”
“The front desk will NOT call you at an ungodly late hour, if our “computer crashes” and ask for your credit card information. We will not give you a 50% discount for your cooperation, and no, I would not be calling you if “there is a line at the front desk, so giving me the information over the phone will be quicker.”
“I’ve seen a couple deaths, an alcoholic coma, attempted suicide and a dead maintenance man.”
“The guests shouldn’t be the ones scared in a hotel room (at least not in the hotel where I work). We have to hold our breath every time we enter a room that needs thorough cleaning. You can’t believe the shit we have to deal with sometimes. Most guests are friendly and thankful, but some people truly are animals.”
“There’s a pet fee at our hotel. There’s also a ‘dogs and cats only’ policy. During rodeo season a man actually tried to smuggle his horse into his room because he thought it would get lonely outside. The horse clearly did not want to come inside, given the amount of noise it was making. We also do not charge by the hour. We do not set the prices, some suit on the East Coast does. If you need help, please ask as the staff actually might know something. Do not hit on the staff, we will not sleep with you. Do not try to convince the staff to marry your grandson, even if he is a doctor, we will not. We cannot control the weather/road conditions, so don’t bitch at us like we can do anything about a blizzard.“There is a fine line between haggling and being an asshole. Pro tip for hagglers, do not try to haggle a lower rate in front of other guests. If I agree to give you a lower rate in front of 10 other people, I’m going to have to give 10 more discounts. Pick your moment and negotiate when nobody else is around.”
“Don’t book your hotel room online! The reservations are a pain in the ass to deal with. They were almost always impossible to cancel/refund. They also charge MORE than the actual rate and pay us LESS. (You pay $80 online, we charge $70, we get $50.) I always found it really frustrating that we could be booking the rooms ourselves and making an extra $20 while saving you $10-plus.”
“Just one more piece of advice…be nice to people. If you have a valid complaint bring it to our attention and give us the opportunity to recover. Don’t keep it inside and then blast us on the surveys for something we could’ve fixed. In that same regard don’t come down to the front desk screaming and demanding free nights. The is a compensation matrix that 99% of hotels use, so just because you found one stray hair on your carpet does not mean you will get a free night. However we are more inclined to give a shit if you aren’t a complete asshat.”
[Photo credits: maid, Flickr user Saptarshi Biswas; toilet, Flickr user Ugg Boy; cowboy, Flickr user chefranden]