Hotel Employees Dish Industry Dirt In Reddit Discussion

maidReddit, the popular social news website, has been hosting a lively discussion amongst (alleged) current and former hotel employees across the globe, in which they serve up tantalizing tales of misdeeds, mishaps, scams and shocking industry policies.

Note that there is no verification if any of these anecdotes are real, but they still make for some mighty entertaining reading. If there’s any truth to even half of these stories, just bear them in mind next time you’re tempted to treat a hotel employee like crap. And remember, never sit on the bedspreads.

Some of our picks are below. And yes, they most definitely have the potential to be offensive to some readers. You’ve been warned.

“Check the seals on the things in the minibar. I once had a guest who had drunk the whiskey and then peed in the bottle, closed it, and put it back.”

“Use a towel or sheet on the chairs or sofa, a LOT of people sit on them naked. It’s nasty but there is often a brown streak on the desk chair that no one think about.”

“Your breakfast food is likely always been handled in an unsanitary manner during set up. (typically desk clerk in lower end hotels).”

“During my training, I once found an obvious [semen] crust on the coverlet. I told the woman I was working with that it needed to be cleaned and she responded ‘Just wipe it with a damp cloth until you can’t see it any more,’ like it was no big deal.

“Bedbugs often travel around on luggage. Most guests don’t seem to notice that. Guests who stay at higher-end hotels often spend more time traveling, and thus have a higher chance of taking bedbugs from hotel to hotel.”

toilet“I’ve worked as a chambermaid and the job itself I don’t mind (although I’ve seen some disgusting things) but you have a time limit for each room. I hated leaving a room not fully cleaned but there is absolutely nothing you can do about it. I tried explaining this to the manager there and he basically said if I needed X amount of time on a room I had two options: work through my break to spend longer on each room, or be replaced by someone else. So I stopped bothering to check under the beds or mattresses and only cleaned what you could see. I didn’t stay there very long…”


“As an ex-housekeeper we used to wash the glasses in the bathroom sink and dry them with a clean pillow case. If they looked unused they wouldn’t get washed.”

“Currently a night auditor for a large hotel chain. Recently a lady had a miscarriage in one of our bath tubs. She didn’t say anything and left us to find it on our own.”

“The front desk will NOT call you at an ungodly late hour, if our “computer crashes” and ask for your credit card information. We will not give you a 50% discount for your cooperation, and no, I would not be calling you if “there is a line at the front desk, so giving me the information over the phone will be quicker.”

“I’ve seen a couple deaths, an alcoholic coma, attempted suicide and a dead maintenance man.”

“The guests shouldn’t be the ones scared in a hotel room (at least not in the hotel where I work). We have to hold our breath every time we enter a room that needs thorough cleaning. You can’t believe the shit we have to deal with sometimes. Most guests are friendly and thankful, but some people truly are animals.”
cowboy
“There’s a pet fee at our hotel. There’s also a ‘dogs and cats only’ policy. During rodeo season a man actually tried to smuggle his horse into his room because he thought it would get lonely outside. The horse clearly did not want to come inside, given the amount of noise it was making. We also do not charge by the hour. We do not set the prices, some suit on the East Coast does. If you need help, please ask as the staff actually might know something. Do not hit on the staff, we will not sleep with you. Do not try to convince the staff to marry your grandson, even if he is a doctor, we will not. We cannot control the weather/road conditions, so don’t bitch at us like we can do anything about a blizzard.

“There is a fine line between haggling and being an asshole. Pro tip for hagglers, do not try to haggle a lower rate in front of other guests. If I agree to give you a lower rate in front of 10 other people, I’m going to have to give 10 more discounts. Pick your moment and negotiate when nobody else is around.”

“Don’t book your hotel room online! The reservations are a pain in the ass to deal with. They were almost always impossible to cancel/refund. They also charge MORE than the actual rate and pay us LESS. (You pay $80 online, we charge $70, we get $50.) I always found it really frustrating that we could be booking the rooms ourselves and making an extra $20 while saving you $10-plus.”

“Just one more piece of advice…be nice to people. If you have a valid complaint bring it to our attention and give us the opportunity to recover. Don’t keep it inside and then blast us on the surveys for something we could’ve fixed. In that same regard don’t come down to the front desk screaming and demanding free nights. The is a compensation matrix that 99% of hotels use, so just because you found one stray hair on your carpet does not mean you will get a free night. However we are more inclined to give a shit if you aren’t a complete asshat.”

[Photo credits: maid, Flickr user Saptarshi Biswas; toilet, Flickr user Ugg Boy; cowboy, Flickr user chefranden]

SkyMall Monday: Bed Bug Sleeping Cocoon (Poll)

skymall bed bug sleeping cocoonHotel beds are gross. That’s just a fact. Frankly, everything in your hotel room is contaminated with something (including bodily fluids) and not just the hellholes where you expect to find filth. These days, however, more and more people are worried about a particular cleanliness issue in hotels: bedbugs. Not only will bedbugs make your stay miserable, but you very well could ruin your home life if you carry the little biters back with you at the end of your trip. We sleep in a meat locker here at SkyMall Monday headquarters to keep the bloodsuckers at bay. When we travel, however, we live in constant fear of waking up with itchy red marks brought on from letting the bedbugs bite. Thankfully, SkyMall has chosen to nip this problem in the bud and now offers a layer of protection from things that chomp in the night. The next time you’re calling it a day in your hotel room, wrap yourself up in the Bed Bug Sleeping Cocoon.Hotel sheets can be abrasive, so skipping them in favor of your own cocoon isn’t really much of a loss. Frankly, the cocoon might be a better alternative than donning a hazmat suit when you enter your hotel room.

Think that cocoons are only for moths and butterflies? Believe that any hotel worth your money will be bedbug-free? Well, while you soothe your skin in an oatmeal bath, we’ll be reading the product description:

This portable sleeping cocoon is made from a specially woven fabric that is impervious to bed bugs. Its tightly wound polyester threads are only 1-micron apart to prevent 100% of bed bugs from penetrating the fabric. The durable polyester threads are impervious to bed bugs’ teeth yet the fabric remains soft, pliable, and breathable for optimal sleeping comfort in a hotel bed. The hooded top protects your head and neck yet allows you to breathe naturally, and the entire unit fits in the included tote for ease of travel.

Ah yes, polyester: the most breathable fabric on the planet. Who doesn’t wish they could replace their fine Egyptian cotton sheets with some smooth polyester?

Well, what say you, Gadling and SkyMall Monday fans? Would you pack your own Bed Bug Sleeping Cocoon to keep you safe in hotel rooms? Let us know in the poll below and share your thoughts in the comments.
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Check out all of the previous “SkyMall Monday” posts HERE.

Hotel Madness: Vote for your biggest hotel pet peeves

hotel madness tournament gadling

We launched our Hotel Madness tournament on Monday and the entire first round is now live. If you don’t know what Hotel Madness is or you just need a refresher, check out our introductory post. First round voting is open until 11:59pm EDT this Sunday, March 20. Be sure to vote in each and every match-up listed below. Simply choose the hotel pet peeves that bother you the most. The winners will advance to the second round, which you’ll be able to vote on next week.

Make your voices heard. Vote, leave comments and let us know what you hate most about hotels.


First round voting ends at 11:59EDT on Sunday, March 20.

Follow along with the Hotel Madness tournament here.

Hotel Madness: Expensive parking vs. Tightly tucked-in sheets

hotel madness expensive parking tightly tucked-in sheets
The first round of Hotel Madness continues with #3 seed Expensive parking battling #14 seed Tightly tucked in sheets. Paying for gas and dealing with rental car companies can make trips a real pain in the butt. Add in having to pay an arm and a leg to park at the hotel and you’ll be ready to curse Henry Ford for ever inventing cars. Once you do get to your room, though, going to sleep will be a challenge if you don’t have the upper body strength to turn down your own bed. Hotel sheets are tucked tighter than a pair of jeggings on a hippopotamus. Who’s running the housekeeping department? Sgt. Slaughter?

We break down these two Hotel Madness annoyances below. Vote for the one that ticks you of the most and the winner will advance to the second round of action.

(3) Expensive Parking
Not all cities are conducive to walking. Heck, not all trips are in cities. Perhaps you’re on a road trip or had to rent a car in your destination because everything is spread out and people actually ask you if you lost your license because of a DUI should you even consider walking somewhere (we’re looking at you, LA). Some places just require you to have a car. And some hotels require you to pay $15 a day to park it there. Don’t forget to tip the valet $2 each time you need it, too.

(14) Tightly Tucked-In Sheets
Travelers come in all shapes and sizes from chunky to portly to fit. No traveler, however, is thin enough to fit under the covers once the those housekeepers make the bed. Drill sergeants don’t require blankets to be that tight. You shouldn’t need the Jaws of Life just to get into bed.

This is a tough one. Paying for parking is just plain tacky but your bed can make or break your trip. Which one bothers you more? Vote now!

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More Hotel Madness action:
#1 No free Wi-Fi vs. #16 Annoying hotel TV channel
#2 Bad front desk service vs. #15 Everything about TV remotes
#4 Resort fees vs. #13 Early housekeeping visits
#5 No airport shuttle vs. #12 One-ply toilet paper
#6 No free breakfast vs. #11 Expensive minibars
#7 Bad water pressure vs. #10 Small towels
#8 Room not ready on time vs. #9 Early checkout times

First round voting ends at 11:59EDT on Sunday, March 20.

Follow along with the Hotel Madness tournament here.

Hilarious bed bug video shows top cities for infestations

Next Media Animation has quickly become a popular go-to destination for hilarious news clips. Take for example this video clip translating the Terminix top bedbug infested cities into something we’ll call “must watch”. Sadly, they only took the time to show the top four, but the end result is still worth it.

Our friends at AOL Travel recently reminded us how bed bugs are still very much in the news with a report on the third bug lawsuit targeting the Waldorf Astoria hotel.

And back in November, we also published some tips on how to detect and remove bed bugs from your hotel room.

Feeling itchy yet?