Ryanair passenger arrested over “rubber sandwich” complaint

by Scott Carmichael on

When 52 year old Henrik Ulven ordered a “fresh made premium sandwich” on his Ryanair flight, he fully expected to receive just that. Instead, he described the food as inedible and “tasting like rubber” – so asked a flight attendant for something different.

According to Ulven, his request did not go down too well, and the flight attendant told him that if he didn’t stop complaining, she’d report him to the authorities.

Ulven thought she was kidding, but upon landing at Norway’s Rygge airport, local police boarded the plane and escorted him off. According to the police, he had given the cabin crew “a mouthful.”

So there you have it – if you fly Ryanair, you’ll eat what you are given, keep your mouth shut and refrain from complaining. Obviously there are always two sides to a story, but to have one of your customers arrested because he did not approve of the quality of your food takes “low cost carrier” to a whole new level.

[Image from: Corbis]

Scottish police called to calm and feed rioting Ryanair passengers

by Scott Carmichael on

Once again, Irish low cost carrier Ryanair is in the news with a story involving passenger mistreatment. Yesterday, police were called to assist in calming 168 passengers on a Ryanair plane at Prestwick airport in the UK. The plane was bound for Girona, Spain, but had been stuck on the ground for six hours.

With a wait of that length, the passengers were naturally becoming quite annoyed, but to make matters worse, the flight crew were not willing/able to serve any food or drinks. Because of EU tax laws, the bar carts on the plane are sealed until the plane is airborne, which meant passengers would have to sit the wait out without anything to drink.

Since Ryanair is a pay-for-everything airline, passengers are not allowed to bring their own food or drinks on board, and at the six hour mark, this proved to be too much, and some passengers began to riot. When local police arrived, they didn’t arrest anyone, and did the right thing – they went into the airport and purchased water and chocolate for the agitated passengers.

Ryanair apologized for the incident, blaming striking French air traffic controllers for the delay. Still, it may be a good idea to stock an unsealed bar tray on their planes, because keeping passengers locked on board a plane for six hours without anything to eat or drink takes customer service to new lows. Then again, Ryanair does seem to excel in finding those lows whenever they can.

[Image credit: AFP/Getty Images]

Ryanair says “screw you” to stranded passengers – European Union sends them a copy of the law

by Scott Carmichael on

Ryanair CEO Micheal O’Leary played tough guy this week when he told his customers that he wouldn’t pay a penny to cover expenses resulting from being stranded due to the Icelandic Volcano.

In statements to the media, he admitted that he was fully aware of EU compensation laws, but chose to ignore them claiming:

There’s no legislation designed that says any airline getting a fare of 30 euro (£26) should be reimbursing passengers many thousands of euro for hotel accommodation. It’s absurd.

Well, unfortunately for Mr O’Leary, there actually is legislation that is designed just for that purpose. In fact, European air travelers are one of the most protected groups of travelers in the world.

As it turns out, European lawmakers may have told Ryanair to re-read the laws he’s bound to – because two days after his tough statements, the airline took a u-turn and confirmed that they would indeed be refunding passengers for “reasonably-receipted expenses”.

Ryanair dumps passengers on wrong island – doesn’t care

by Scott Carmichael on

A planeload of passengers on a Ryanair flight from the UK to Lanzarote (one of the Spanish Canary Islands) learned the hard way that low cost carriers carry a hidden price.

Instead of landing in Lanzarote, the plane landed in Fuerteventura (about 30 miles from their intended destination).

Bad weather had forced the plane to divert, but usually when a plane has to divert, a normal airline takes care of its customers.

Obviously, Ryanair isn’t considered to be a normal airline, so the passengers were told to get off the plane, and after refueling, the plane took off, leaving the passengers to fend for themselves.

There were no Ryanair staff at the airport, and with no way to reach anyone from the airline, the passengers had to book hotels for themselves.

The next morning, the passengers were able to grab a ferry to their correct destination, losing a night of their vacation and any hotel nights they had booked.

A Ryanair spokesman confirmed that the flight had indeed been diverted, but was quick to point out that “if flight disruption is outside the control of the airline, no monetary compensation is due.”

So there you have it – flying with Ryanair really is a gamble, and you don’t even know whether you’ll actually arrive at your destination. Perhaps they can make some more money by starting a “will we get to our destination” lottery on their flights.

(Image: Getty)
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Ryanair pressing ahead with its pay to pee scheme

by Scott Carmichael on

Around this time last year, Ryanair made the news when its quirky CEO announced his plans to charge passengers for using the bathroom. The inital reaction was that of amusement, then when people realized the guy was serious, people started questioning his mental health.

The news died down, but apparently the folks in Dublin have been working hard behind the scenes to actually become the first airline in the world with paid bathrooms.

In fact, the airline is taking things one step further by removing two of the three bathrooms on the plane, and adding more sears. End result? One pay-to-pee bathroom and a 5% decrease in ticket prices.

The entire scheme actually makes perfect sense, especially since the airline is using the modification to lower prices even more. Of course, this is going to be bad news for people with a bladder problem, or those that enjoy taking their photo in the airplane bathroom.

No announcement has been made when Ryanair passengers will need to bring pee pee money, but knowing how efficient they are, it may be sooner rather than later.