Hotels to ditch front desks in the next three years

by Tom Johansmeyer on

Is the hotel front desk a thing of the past?

I was pretty blown away by this concept, which I ran into on MSNBC yesterday. It seems that the Los Angeles Andaz hotel and the Andaz in New York City have both gotten rid of the front desk. Instead, the hotel is greeting guests with a “host” bearin wine, a great chair and the chance to choose a room by laptop. The move, intended to be high-touch and personal, has played differently in both locations – welcomed in LA and not so much in Manhattan.

Yet, it could signal the next big trend in the hotel industry. The personal welcomes do focus more on the guest, and the thought of waiting in a comfy lobby chair instead of standing in line laden with baggage is pretty attractive. So far, Courtyard by Marriott has moved away from the front desk concept in 201 of its 800 lobbies in the United States, favoring “welcome pedestals” instead. By 2013, it hopes to complete the transition.

Changes are coming at other hotels, too, according to MSNBC:

Several thousand customers who already carried Starwood Preferred Guest cards were texted their room numbers before arriving at the Aloft Lexington in Massachusetts, allowing them to bypass the front desk and head to their floor. Once there, they simply tapped their preferred guest card on the door lock for room access. That pilot program is being expanded to Alofts in Harlem, Brooklyn, Jacksonville, Fla. and Brussels, Belgium.

James Sinclair, principal of OnSite Consulting, which focuses on the hospitality and restaurant industries, expects the front-desk concept to last another 36 months. In addition to appealing to many travelers, the move is expected to cut operating costs and give hotels a bit more breathing room follow a trying economic period.

[photo by prayitno via Flickr]

New York, Miami and Los Angeles dominant U.S. ports of entry

by Tom Johansmeyer on

How do people get to the United States? Well, most of them seem to come in through the same places, according to the latest data from the U.S. Department of Commerce. The top 15 ports of entry handled 83 percent of all arrivals in July 2010. This is a 2 percentage-point drop from July 2009, but it’s still a substantial concentration.

Three spots were responsible for 38 percent of all incoming visitors from outside the United States: New York JFK Airport, Miami and Los Angeles. This is off a percentage point from July 2009. Meanwhile, 13 of the top 15 ports of entry in the United States sustained traffic growth from July 2009 to July 2010, seven of them in double digits.

[photo by ToreLo via Flickr]

New York: best and worst city in schismatic survey

by Tom Johansmeyer on

If you want to travel like a local, then it makes sense to know something about your destination … and isn’t the best city to live attractive? It’s the kind of place you’d want to explore and see why it’s so loved. And at the same time, you’d probably want to avoid the worst of the worst – who would want to go there?

Well, a new Harris Interactive poll makes this thinking hard to execute, USA Today reports. According to 2,620 Americans, the best and worst are exactly the same. Asked the city in or near which they’d most like to live, New York came out on top. This hasn’t changed (except once) since Harris began posing the question in 1997.

Now, the other side of the issue, what is the most loathed city in America? Well, it seems to be New York. San Francisco and Los Angeles also made both lists.

To see the top and bottom 10, take a look below:
Top of the heap:
1. New York
2. San Diego
3. Las Vegas
4. Seattle
5. San Francisco
6. Los Angeles
7. Nashville
7. Atlanta (a tie)
9. Denver
10. Boston

Bottom of the barrel
1. New York
2. Detroit
3. Los Angeles
4. Chicago
5. Houston
6. Miami
7. Washington
8.San Francisco
9. Dallas
10. Phoenix (tied with New Orleans)

[photo by Francisco Diez via Flickr]

Getting drunk: Twenty cities that don’t know how to handle their liquor

by Tom Johansmeyer on

California loves to get wasted! San Diego and San Jose are the top two cities that drink stupidly, according to a survey by Insurance.com. They lead the country in alcohol-related driving violations, a dubious distinction to say the least. So, if you step into the crosswalk in these two spots, take an extra second to look both ways.

The reasons for hitting this list vary and include proximity to colleges and nightlife, and the presence of stringent enforcement may play a key role, the survey finds. If you think a lack of enforcement puts a city at the top of the list, remember that slapping the cuffs on a lot of people increases the instances of drunk driving, which actually pushes it up. Insurance.com explains:

San Diego most likely tops the list because its police departments are aggressive in making DUI arrests, and officers there arrest lots of drunk drivers, says Mark McCullough, a San Diego police department spokesperson specializing in DUI issues.

To pull the list of 20 drunk driving metropolitan areas together, according to Insurance Networking News, Insurance.com analyzed “percentage of its car insurance online quote requests for which users reported alcohol-related driving violations.”

So, who made the top 20? Take a look below:

  1. San Diego, CA
  2. San Jose, CA
  3. Charlotte, NC
  4. Phoenix, AZ
  5. Columbus, OH
  6. Indianapolis, IN
  7. Los Angeles, CA
  8. San Francisco, CA
  9. Austin, TX
  10. Jacksonville, FL
  11. San Antonio, TX
  12. Dallas, TX
  13. Houston, TX
  14. Fort Worth, TX
  15. Memphis, TN
  16. Philadelphia, PA
  17. New York, NY
  18. Baltimore, MD
  19. Chicago, IL
  20. Detroit, MI

Boston got lucky on this one. It was excluded because of a lack of data – not because the drivers there are absolutely nuts.

Disclosure: I learned how to drive in Boston.

[Via Insurance Networking News, photo by davidsonscott15 via Flickr]

Man commits suicide in LAX bathroom, crime still down 6%

by Tom Johansmeyer on

Can there be a worse way to go … not to mention a worse place?! Some guy, who isn’t being identified by the police, seems to have killed himself in a restroom at Los Angeles International Airport – Terminal 3, specifically. The unpleasantness happened just before 8 AM yesterday, and shortly after noon, the city’s police said it looked like a suicide.

The victim (and alleged perpetrator, it looks like) was found slumped in a stall with a bag covering his head and his hands bound, according to the LA Times.

The local law enforcement folks said they couldn’t remember a homicide ever taking place inside the LAX terminal, so it looks like the streak, at least, is still alive.

Fortunately, total crime is still down at LAX. For the first half of the year, it fell 6 percent year-over-year, to 1,146 incidents (from 1,222). Arrests fell from 674 for the first half of 2009 to 664 for the first half of 2010, a negligible change. But, there was an aggravated assault that became an arrest in the first six months of this year … and none for the same period in 2009. Meanwhile, 29 million travelers passed through LAX in the first two quarters of 2010, with an average of 236,000 doing so daily.

[photo by brewbooks via Flickr]