Eagle Creek’s Customer Service is Awesome!

My girlfriend has an Eagle Creek Voyage 65L, and she put me to the task of finding a suitable rain cover for the backpack for an upcoming trip. No problem, I thought; I headed to Eagle Creek’s website to see if they have a cover specifically for her pack, but I couldn’t find one. So I sent an email to customer service asking if they had a rain cover that I might have missed. Here’s the response a got:

Thank you for your email. We do make a pack called the Explorer which does come with a rain cover; however, we do not make a rain cover that is marketed by itself. We offer the rain cover from the Explorer as a spare part if you would like to purchase it. It should work for the Voyage since it is similar in size to the Explorer; however, the bags are shaped a little differently so it most likely will not be a perfect fit. If you would like to purchase one of the rain covers as a spare part, please call us at 1-800-874-1048 and select option two to speak with the warranty department; they handle spare part requests and can arrange sending one to you.

There we go. Not only did I get an actual human responding to my email (instead of an automated or pre-written, generic response), they were extremely helpful. But the goodness doesn’t end there. The response continues:

You might also check with a local outdoor retailer. Many other outdoor companies do manufacture rain covers and, since they are usually designed to fit a wide variety of bags, you should be able to find one that works with the Voyage. One other cheaper suggestion that I received from a colleague is that instead of buying a rain cover you could even put items that you would not want to get wet into plastic bags. For smaller items that you would put into the outer pockets you could first put them into zip lock bags before placing them into the pockets; and you could put a large trash bag into the main compartment and then load all of your items into it. Please let me know if you need any further assistance.

You really can’t ask for more than that. Thanks, Eagle Creek.