So normally it’s not wise to utter the word “bomb” in the same breath when you’re talking about flying. But what to do if you’ve had a horrible experience with an airline, and customer service just won’t help you out?
Last week I posted about the five worst airlines in the US, which got a lot of comments. One of the readers wrote in about getting screwed on US Airways when he did them a favor and volunteered to take a later flight due to overbooking. But surprise surprise, US Airways was no help when he complained.
We have tried calling and writing to their Consumer Relations office. At this point, we have realized that our 24 hour delay was made on the basis of a false promise. Obviously, we will try to never fly on US Airways again; if we must, we will certainly never volunteer to be bumped.
So is this the end of the road? No, thanks to a technique perfected by the good folks over at Consumerist. It’s called “executive bombing,” in which you go straight pass the lowly customer service people to either senior management or the “elite” customer service desk, which takes care of the really angry customers. To do this, you’ll need to track down the contact info for these people, which I’ll talk about in a coming post. For now, here’s the number for US Airways Executive Office: 877-369-6512. Go get ’em.