I ask this because the other day I stumbled upon a recounting of one of the most nightmarish airline/airport sagas I’ve ever read, all focusing on the sheer ineptitude of Alitalia.
I can hardly improve upon it. So, I’ll just pimp it here and get out of the way. Journalist Michael Totten exposes Alitalia doing the worst for its customers and its own reputation.
You can find it here. Yes, it’s long (perhaps a wee bit too long), but it’s utterly amazing what he captures. When you have some free time, read it.