It’s amazing what a total lack of common sense can do for your company.
Take for example the story of a check-in agent at Glasgow airport responsible for helping Easy Jet passengers. When 6 year old Amparo Peris-Bordes approched the desk with her mother, this EasyJet staffer told her that she’d have to pay 9 pounds, and send her teddy bear onto the conveyor belt, and into the hold as excess baggage.
For some reason, her mother refused to pay this, so they boxed the bear up, and sent it home with the mail.
EasyJet has of course announced that they’ll review their internal procedures, because nothing says “bad PR” like a smiling girl in the news reporting how mean your airline is.