It’s a seductive little move: offer free flights, and then slap the passenger with taxes and additional fees. Tiger Airways just did it this month. It attracts potential customers, generates buzz … all the good stuff that an airline needs in this market. A new law, however, is going to bring all this to a close. Air carriers will have to disclose all the “extra” costs up fronts, and free, for once, will mean free.
And, it’s not just the airlines. This overhaul of consumer protection laws covers any company that sells travel – including hotels and town car companies. It could even rope in dive tour providers.
We can debate who loses with this development forever, but the winners are immediately apparent: anyone who voted for this law looks like a consumer rights champion. Beat up on the airlines, if you’re an Aussie elected official, and you’re really asking the voters to let you keep your job.