To summarize, many loyal Delta passengers are miffed at the recent poor value of the airline’s frequent flyer miles, or Skymiles. It’s true that on the surface the airline claims to offer mileage redemptions for the same price as their competitors — but when one actually goes to search for available tickets, those cheap seats are almost nowhere to be found.
The Cranky Flier sums up the problems pretty well over at his blog, where he simply states:
One thing I’ve found… is that Delta SkyMiles are really not easy to burn and when you do, they end up costing a lot more than on other airlines in terms of miles and dollars. As a loyalty program, SkyMiles is hard for me to love as a non-elite.
One can see from the rocking comment section beneath the post that there is unanimous agreement from the ranks. Want more insight? Head over to the Delta thread on Flyertalk where frustrated passengers have been venting for months.
For Delta’s part they acknowledge the difficulties with their award calendar but don’t seem really interested in finding immediate solutions. Blaming IT integration issues, they hope to have things ironed out by summer.
And until then? Diversify your mileage portfolio.