How To Spot Deceptive Hotel Websites And Fraudulent Trip Advisor Reviews

I was seduced by a lovely brunette lounging in what looked like a gorgeous pool. But I was looking for a hotel in Naxos, not a date, and should have known better. The website of the Aeolis Hotel looked superb, the price was right, and when I read a review of the place on Trip Advisor, which claimed the hotel offered “5 stars rooms,” I was sold.

But when I showed up at this hotel with my family a couple weeks ago and saw the pool (see photo above), I immediately knew we were in for some surprises. It was a tiny little affair, completely surrounded by the building on three sides, with just a couple feet of walking space. Clearly the hotel had a very clever photographer who was able to mask how humble this little pool was.

Our “junior suite” was advertised on the website as a “spacious suite” with a Simmons mattress but was, in fact, cramped and featured a bizarre, broken bed canopy that was hanging by a thread, drooping into our faces (see photo below) and an old mattress about as comfortable as a bed of nails. Shortly after checking in, I logged back into Trip Advisor to read the “5 stars” review that had stuck in my head. The review, allegedly written by one David Lockett from Liverpool, England, is pasted here in its entirety:

“Excellent holidays in this hotel”
Reviewed March 20, 2010
it is an excellent hotel with comfortable 5 stars rooms and bathrooms. The breakfast was very good, and so was the service.The owener was very friendly and cooperative. My family and I are looking forward visiting again the hotel this summer!
Why hadn’t I noticed that this was the only review “David Lockett from Liverpool” had written on Trip Advisor? How had I not noticed the broken English? Clearly someone affiliated with the hotel wrote this review but I hadn’t caught the deception on first glance. After suffering through this hotel’s appalling breakfast for four mornings, I was 100 percent certain the review was false because no one in the their right mind would make a point of commending the Aeolis’s breakfast.

Trip Advisor claims that it monitors reviews and attempts to weed out bogus ones but they obviously miss some, including this one. Additionally, they refused to publish my review of this hotel because I referred to the bogus review from “Liverpool.” On the other end of the spectrum, they also cave in to business owners in removing negative reviews without justification.

Two years ago, I left a negative review for a truly awful Mexican restaurant in Big Fork, Montana. Trip Advisor published the review but days later it, and 3-4 other awful reviews from other diners were mysteriously all gone. If you look at this restaurant’s reviews on Trip Advisor now, they’re all 4 and 5 stars, apparently because the owner somehow intimidated TA into deleting the negative ones.

I complained at the Aeolis hotel in Naxos and was offered a 5-euro per night discount and, in fairness to this hotel, the place was adequate for the price we paid. It just wasn’t nearly as nice as the website and the bogus review I’d stumbled across suggested. I’ve been burned by deceptive websites and bogus reviews on many occasions. Here are a few tips to try to avoid a similar fate.

Don’t assume the hotel will be as nice as it looks on the website. Photographers know how to use wide-angle lenses to make things appear more spacious than they are. Be suspicious of hotels that show photos of just a fraction of their pool. Several years ago, my wife and I stayed at a place called Enchanted Waters on the island of Tobago, and were sucked in by a photo of a seemingly luxurious pool with a waterfall next to it.

The reality turned out to be a very small little pool with a non-functional waterfall that was situated right next to be a very busy road. Take website photos with a massive grain of salt and also be very suspicious of hotels that show photos of everything but their actual guest rooms.

Look at the traveler photos on Trip Advisor for an unvarnished look at the hotel. Clicking through the traveler photos on TA can be tedious, as some people put up extraneous photos of themselves posing with iguanas and other nonsense that does nothing to inform one’s hotel selection decision. But you can also see the reality of what you’re getting into, unedited by hotel management. If we had looked at the traveler photos of Enchanted Waters on TA, we never would have booked there.

Ask if there are specific photos of the room you’ll be staying in. If you’re staying in a big chain hotel, chances are there isn’t much variation in rooms, but if you’re staying at a smaller, independent place, the differences between rooms can be very significant. Many hotels will just vaguely say, “Look at our website,” but try to pin them down more if you can.

Last week, I booked a “family room” at the Halepa Hotel in Hania, Crete, and was enticed by the photo you see on the right. But when we checked in, we were given two rather small, very ordinary looking connecting rooms that were nothing like the photos we saw that were labeled “family room.”

“We have lots of different family rooms,” the manager said.

When I pointed to the photo of the family room I saw on booking.com they said, “Oh, that’s a mistake, that is our executive VIP suite.” False advertising to be sure, but if I had to do it over again, I would have asked them if the photo I was looking at was indeed the suite I’d be getting.

Use Google Maps and Google Earth to pinpoint the location, not the hotel website. Almost every hotel claims to have a central location but in some cases, a place will claim they’re a ten minute walk from the center, when in fact, Usain Bolt couldn’t sprint there in ten minutes. Also, use Google Earth and user reviews of the place to determine if the area is pedestrian friendly and if the walk might be uphill or unpleasant in some other way.

Read the 1 and 2 star reviews of the place on Trip Advisor and disregard 5 star reviews from users with only 1 review. Let’s face it, some people are never satisfied and they trash nice hotels online for bizarre reasons. Read through the bad reviews and determine if their complaints are pertinent to you. If reviewers note that the place is not how it appears on the website, be very leery. Likewise, it’s probably safe to disregard glowing 5 star reviews from reviewers that haven’t reviewed anything else on Trip Advisor.

Hotels Offering Adventure Packages For Summer Travelers

Want to spend your summer looking for zebras, swimming with whale sharks and scuba diving ancient shipwrecks? Take advantage of these adventure hotel packages to make the season’s travels a little more exciting.

Picosa Ranch Resort
San Antonio, Texas

The Picosa Ranch Resort, located 30 minutes from downtown San Antonio, is an authentic Texas ranch that was once home to former Texas governor John Connally. Adventure activities include:

  • Taking a photo safari in a Polaris Ranger to see zebra, addax, common waterbuck, black buck, elk, oryx, barasingha, eland, Texas dall rams, roadrunners, Texas longhorn cattle and hundreds more local animals
  • Hiking through the Texas wilderness
  • Skeet shooting
  • Horseback riding
  • Shooting
  • Archery
  • Rodeos
  • Hay rides and climbs

Rates start at $7,500 per night, for a group of up to 18 people. All food, beverages and activities are included. Click here to book. The Little Nell
Aspen, Colorado

For those looking to do something a little different this summer, The Little Nell features an Adventure Concierge team to put together personally designed packages, as well as offer pre-set itineraries. Some of these include:

  • Geocaching- This adventure combines hiking with treasure hunting, and participants will use a GPS system to find and hide items called “geocaches.” Treasures are yours to keep once found.
  • Cowboy Camp 101- With this package, you’ll learn the art of backcountry living, like how to start a fire and catch your own dinner.
  • Fly Fishing Adventures- Anyone can take part in this activity, whether you’re a novice or an expert. To make the trip more interesting, helicopter excursions, women’s clinics and float trips in handcrafted wooden boats can be added into the journey.

Rates start at $565 per night, based on double occupancy. Adventure activities range from free and up. Click here to book.

Four Points by Sheraton Los Angeles International Airport
Los Angeles, California

The Four Points by Sheraton Los Angeles International Airport is offering a “Surfboard and Brew” package, for guests who enjoy a mixture of thrills and relaxation. The offer includes:

  • Accommodations in a newly renovated guesthouse
  • Surf lessons for two people at El Porto Beach
  • Two pints of beer nightly at the onsite Brewster’s Bar & Grill

Package rates start at $199 per night, based on double occupancy. Click here to book using promo code “SURFBREW.”

Curtain Bluff
Antigua, Caribbean

Until July 28, Curtain Bluff is featuring their “Active Package” for thrill-seeking guests. The offer includes:

  • Four nights of accommodation
  • 2-hour guided rainforest hike
  • Antigua Rainforest canopy tour, with 10 zip lines and round-trip transfers
  • Antigua Clay Pigeon Shooting School with round-trip transfers
  • South Coast Horizons kayaking trip through mangroves with round-trip transfers
  • Swimming with stingrays excursion with round-trip transfers
  • All motorized and non-motorized water sports
  • Two 60-minute massages
  • All meals
  • Bar drinks
  • Use of gym, tennis courts and squash courts
  • Round-trip airport transfers

Package rates start at $4,045 for a deluxe room, based on double occupancy. Click here to book.

Rosewood Tucker’s Point
Hamilton Parish, Bermuda

To help introduce guests to a truly unique adventure, Rosewood Tucker’s Point is featuring the opportunity to explore The Warwick shipwreck. Through July 24, the hotel is inviting guests to dive alongside researchers as they investigate the wreck, which is believed to date back to the Armada of 1588. It is part of the “Warwick Adventure” package, which includes luxury accommodations, and a Tuesday or Thursday dive for two people.

Package rates begin at $875 for the first night for two people. Additional nights begin at $730. Click here to book.

Hotel Solmar
Cabo San Lucas, Mexico

For those looking for adventure on a budget, Hotel Solmar is offering a great deal. Guests will be able to book three adrenaline-pumping activities for $189 per person. Excursion options include snorkeling, riding wave runners, underwater helmet diving, scuba, zip lining, ATV riding, whale watching, La Paz day trips, Todos Santos tours, horseback riding and sunset cruises.

Rates start at $161 per night. Click here to book.

JW and CasaMagna Marriott Cancun Resorts
Cancun, Mexico

Have you ever wanted to swim with the world’s largest fish? This summer, JW Marriott Cancun and CasaMagna Cancun are offering guests the chance to swim with whale sharks in the wild, as they migrate through the coastal waters of Cancun. The enormous fish can reach up to 50 feet long, as you can see in the side photo by Jeronimo Prieto. The area is home to one of the largest barrier reefs in the world, so it’s truly a memorable adventure.

Excursions are $165 per person including lunch. Room rates begin at $149 in July, and $119 in August and September. Click here to book for JW Marriott, and click here to book CasaMagna Marriott.

Tambo Blanquillo Lodge
Manu, Peru

A stay at the Tambo Blanquillo Lodge will allow you to explore the many facets of the Amazon Jungle. The property operates four and five-day packages, which include night hikes through the forest, piranha fishing, boating through lagoons and lakes, spotting pink dolphins, caimens, anacondas and other unique species and kayaking.

Prices start at $700 for a 4-day/3-night excursion. Click here to book.

Ellerman House
Cape Town, South Africa

The Ellerman House in Cape Town is located on the cliffs of Bantry Bay, and is a great home base for a wildlife safari. Through July, the hotel is offering an “Ellerman House/Grootbos Private Nature Reserve 2012” package, in conjunction with Grootbos Private Nature Reserve. With the deal, guests will receive:

  • Trips to Robben Island and Table Mountain
  • A full-day tour of the penguin colony at Stony Point
  • Shark cage diving at Grootbos
  • A social responsibility tree-planting excursion

Package rates begin at $350 per night. Click here to book.

Awasi Lodge
San Pedro de Atacama, Chile

For adventure travelers with a lot of stamina, Awasi Lodge is featuring a five day “Awasi Adventure” package, which concludes with climbing the summit of a 19,589-foot peak. The itinerary includes high trekking, downhill biking and steep hikes, as each day gets progressively more difficult to prepare you for the hardest challenge. Some activities include biking to Moon Valley, hiking Devil’s Gorge and trekking the Sairecabur Volcano.

Package rates start at $3,515 per person for five nights. Click here to book.

The Problem With Guidebooks, Or How I Came to Hate Lonely Planet On A Sunday in Crete

Have you ever been so annoyed with a guidebook that you wanted to track down the author and bludgeon them to death with a rusty hatchet? Neither have I, but yesterday I came close.

I almost always invest in a guidebook when I take a trip. But I’m not sure why, because I’ve been led astray on so many occasions. After arriving in the Greek isles at the start of a six-week trip, my wife and I bought the Kindle edition of the Lonely Planet Guide to the Greek Islands.

I’m generally very high on Lonely Planet but this book is awful. For example, yesterday I convinced my family to make a day trip to Anogia, a remote village in the mountainous interior of Crete, on the basis of an enticing description of the place in the book (see photo above). The author described the village as “memorable” and “known for its rebellious spirit and determination to express its undiluted Cretan character.” (Whatever that means.)He or she went on to say that the town’s cafés were “frequented by black-shirted mustachioed men, the older ones often wearing traditional dress,” and claimed that the town was sought out by “foreign travelers in search of rustic authenticity.”

I was also drawn in by the author’s vivid description of the town’s reputation for lawlessness and its history – villagers sheltered Allied troops in WWII and the Nazis murdered all the men in the town in retaliation. I knew it would be a trek from our base in Plakias, on Crete’s south coast, but based upon the author’s recommendation, I didn’t want to miss the place.

Google maps claims the trip should take one hour and 27 minutes each way, and I’m a fast driver, but it took us two hours on windy, torturously circuitous roads to reach the village, largely because we were constantly getting caught behind slow moving cars and trucks that were impossible to pass on the curved roads.

Here I have to admit, in full disclosure, that my adorable, yet sometimes highly annoying, 2- and 4-year-old sons also contributed plenty of stress on the drive, what with their quarreling, whining and intermittent demands for snacks, movies, entertainment and pleas to get out of the damn car.

I was exhausted by the time we arrived in the town, which, by the way, is at least an hour drive from anywhere that travelers might be coming from. But I was still ready to dig the place. The day trip had been my idea and I was eager to prove it had been a good one.

Anogia has two sections – a lower town, which has 2-3 cafes, a church, restaurants and 20 or 30 widows dressed in black aggressively peddling rugs, and an upper town, which has 2-3 empty hotels, two forlorn restaurants and a smattering of homes and other businesses. The cafes in the lower town were full of old people but none were dressed in traditional outfits and only two men had impressive moustaches.

Perhaps the village-folk had received warning that a Lonely Planet author was coming to the town and they all prepared by growing stashes and getting gussied up in traditional Cretan outfits? Or perhaps the last Lonely Planet author to actually visit this town passed through in 1974 and everyone else has just used their description for subsequent editions since then?

Anogia is not an attractive town. If I had to describe it, the words I would use are: unremarkable, modern, remote, ugly, forlorn, impoverished, touristy and avoidable, among others. The town may have an interesting history but we saw no museums and none of the elderly people we met in the village spoke English. It’s the kind of place that’s fascinating to read about but not very interesting to actually see. How dead was this little village? I think this photo of an elderly woman taking a nap with her door open (right) says it all.

After deflecting offers from about two dozen carpet sellers, we’d seen all we needed to see of the upper and lower towns, both equally forgettable. Like gluttons for punishment, we decided to take the LP guidebook authors advice on a lunch recommendation and sought out a place called Ta Skalomata, which they claimed had “home baked bread” and “great grills at reasonable prices.”

In six weeks of travel around the Greek Islands, I’ve had exactly one bad meal and this was it. We took the waiter up on his recommendation that we try their fresh grilled lamb, but it was pricey and was about 85 percent bone, cartilage and fat. Revolting.

The torturous two-hour ride back to our base was filled with recrimination, along with a tremendous amount of whining coming from the back seat, and I felt terrible for killing our day on such a boondoggle. If we had a month in Crete, it would have been a pity, but with just a week, it felt like a criminal waste of our time.

The information you find in guidebooks is often just one person’s opinion and it has to be taken with a huge grain of salt. Why had I led my family to a remote village in Crete, a place loaded with beautiful and interesting places to visit, solely based upon an enticing entry in Lonely Planet?

We’d already been burned by this book on more than one occasion. The authors told us about a “world class” Mexican restaurant in Naxos that was a joke. In Kos, we took a one-hour-and-20-minute ride on a public bus out to a town called Kefalos, based upon a description in the book, which claimed that it was a “traditional village” that was a good place for visitors looking for someplace “a little more authentic.”

When I read the words “traditional village” and “authentic” I conjure up images of a nice old town, with a square filled with cafes, pedestrian streets and old stone houses. Kefalos has none of those things. Like Anogia, it’s a very ordinary, modern town with little charm and nothing to see. Worst of all, we had no car and would have been stuck there for six hours, thanks to the limited bus schedule, if we hadn’t been given a ride by a very friendly pharmacist in the town.

There is no way to adequately cover all of the most interesting sites in all of the Greek Islands in one book. But what’s maddening about this one is that they devote tons of space to places that barely deserve to be in the book at all and gloss over or completely ignore other places that are really quite interesting.

For example, the book has a very slim chapter on Naxos, but inexplicably features a four e-page long description of a jewelry shop in Halki, another mountain village they over-hype as “one of the finest experiences” on Naxos, when in fact the place is eminently forgettable.

Likewise, there is no mention of San Michalis, an absolutely gorgeous place on Syros and the book gives short shrift to the beautiful western half of Samos and to some of that island’s amazing hikes to medieval churches and monasteries.

The problem with this and indeed many guidebooks is that the authors try to make nearly every place seem interesting and so travelers who don’t have time to see everything are left guessing which places they should visit and which they should skip. They delve into the town’s history, which is interesting, but what you really want to know is: what’s the place like and is it worth my time?

Guidebook authors are out in the towns they visit doing the research and meeting people who have a vested interest in attracting tourists to the place. It’s only human nature not to want to turn around and write that a place is an unremarkable hellhole after having made friends and contacts. But that’s a shame because travelers have limited time and need help prioritizing.

As for my disastrous outing in search of Cretan “authenticity,” I’m as much to blame as the author of that section of the guidebook, because I’ve been traveling and getting burned by guidebook advice for decades and I should have known better. The next time I read about a place that’s very “authentic,” I’ll be sure to give it a miss.

[Photo by Dave Seminara]

Top Places Around The World You Do Not Want To Get Sick

Worried about getting sick on your travels? You may want to steer clear of the countries below. The World Health Organization has revealed the top countries around the world with the worst healthcare.

While Burma is the worst country to get sick in, the continent of Africa has the most countries with bad healthcare systems on the planet. Other destinations you don’t want to fall ill in include Cambodia, Afghanistan, Liberia, Malawi, Mozambique, Vanuatu, Samoa and Papua New Guinea. Basically, you should be wary of remote places, and countries without a stable infrastructure or a public healthcare system.

Don’t think you don’t need to take precautions in more developed countries, however, as places like North America have serious diseases like West Nile Virus.

Dr. Deborah Mills, author of “Travelling Well,” explains, “We don’t encourage people to go into warzones, because you can’t stop the bullets flying, but generally even the worst places are safe provided you get proper pre-travel care and get the right information, vaccines and medical kit in case you get sick.”

[photo via Darnyi Zsoka]

Video: How To Cook A Sheep’s Head


One of the great pleasures of travel is the food. Of course, sometimes the food can be a bit strange. A new web series called “Africa on a Plate” takes you across the continent in search of unusual delicacies that aren’t so unusual in the local area. In the first episode, host Lentswe Bhengu shows us how they cook a sheep’s head in South Africa.

This video is part one of two. You can see the second half of this episode here, where Lentswe samples some home brew and eats a sheep’s head.

I must admit I was a bit put off at first, but as this episode progressed I could almost smell the rich meat being cooked to perfection. With a bit of seasoning I could eat this. Well, maybe not the eyes, but certainly the tongue and cheek.

For more “Africa on a Plate,” check out their YouTube Channel. They’re a brand new startup asking for funds on their Indiegogo site. You can also follow them on Facebook and Twitter. Best of luck to you guys!

This isn’t your usual how to cook show. Sit back and enjoy!