Is Priceline Lowering Its Standards For 3-Star Hotels?

I’ve been a devoted user of Priceline’s “Name Your Own Price” bidding tool for years. In the past year, I’ve written columns here on how to game their bidding system, how to overcome their new bidding hurdles, and another piece about trying to decode their star system. I still love the bidding concept but after several negative experiences of late, I have a few words of cautionary advice on how to bid for hotel rooms.

Two years ago, Hotel Deals Revealed did an analysis comparing Hotwire to Priceline on how generous they are in assigning star levels to hotels and concluded that Priceline was more cautious in assigning stars (i.e., they weren’t overrating hotels). But based on several recent experiences bidding on three-star hotels in Virginia, Pennsylvania, Ohio and London, I think Priceline has lowered its standards for how they classify three-star quality hotels.While bidding on three-star hotels in the U.S. in the last three months, I’ve gotten Holiday Inn hotels on four consecutive occasions. Each hotel was adequate, sort of, but none was as clean or nice as what I’ve been accustomed to getting – Marriott, Hilton, Hyatt, Sheraton, etc. – for three-star bids on Priceline over the years.

Charlottesville, Virginia, is a good example of how Priceline’s ratings have changed over the years. I’ve gone to Charlottesville several times over the years and have used Priceline on multiple occasions. There are a number of good three-star hotels in town – Hampton Inn, Doubletree, two Courtyards, a Residence Inn and others. But Priceline now considers two Holiday Inn locations in town as three-star properties as well.

I’ve stayed in both and they simply aren’t as clean or nice as the hotels mentioned above. The furniture at the University location, for example, is dated and ill fitting – the office chairs in the room don’t level up with the desk, for example, and on a recent stay there were a host of dead bugs in the sliding glass door, which also had a broken handle.

But as mediocre as the Holiday Inn Charlottesville University is, it’s the Taj Mahal compared to the Avni Kensington, a supposedly three-star property I got from a recent bid on Priceline in London. (Priceline refers to this hotel by its old name, the Kensington Edwardian.) My first impression was of their bathroom in the common area. There were no hand towels next to the sinks – just rolls of toilet paper to dry your hands.

My room had three droopy old single beds plus a broken television and non-functioning Wi-Fi. (The Wi-Fi was later fixed; the TV was not.) Trip Advisor categorizes the hotel as a two-star property, which is about right. I made a complaint about the property to Priceline but they stated that the hotel was “unwilling” to issue a refund so I was out of luck. A Priceline spokesperson told me several weeks ago that the company uses a number of criteria in categorizing hotels, including some factors that travelers might not care much about – like if the place has a full-service restaurant, a pool and others.

But what I found most interesting about the experience is the fact that I was unable to review my hotel experience in London on the Priceline site. I asked the customer service rep how I could leave a review of this hotel on the site because they use the customer reviews as a basis for how they categorize the hotels, but she said I had to wait to see if I received an email inviting me to take the survey. I looked through my inbox and noted that I had received survey requests for all of my previous hotel stays (none of which had I issued complaints over) but I didn’t get one from this stay in London.

Priceline gives bidders guarantees that they’ll receive a hotel with positive feedback (it varies based upon the star level you are bidding on); so I can’t help but think that they flag customers who complain about a property not to receive the survey email.

What can you take away from my bidding experiences? The most import thing is to do your homework before you bid. Use Priceline’s normal search function and look at what they are offering at each star level. Then check the reviews of those hotels online and assume you’ll get the place that has the lowest reviews. If you can’t live with that, you need to bump up the star level you’re bidding on.

For example, if you are bidding in the north suburban area of Chicago, and you see that Priceline has a hotel they consider a three-star property but that it has horrible reviews, assume that if you bid three stars, you will get that hotel. If you can’t live with that, you need to bid 3.5, or find another way to book your room.

July 8, 2013 Update: A spokesperson for Priceline tells me that the company sent me a survey email on 6/22 inviting me to review the hotel I stayed at in London. I have double checked both of my email addresses and I never received it. Either way, there should be a way for customers to review the hotel they stay in, whether one gets their email inviting them to do so or not. And, after bidding on yet another 3 star hotel in Portsmouth, NH this week, and, once again, getting another Holiday Inn with so-so reviews, I stand by what is written above. 3 stars with Priceline used to mean Hyatt, Hilton, Marriott, Sheraton and so on. These days, it seems to be Holiday Inn and other brands in that tier.

$20K Stolen In Brazen Miami Hotel Room Theft

Courtesy Local10.com

As a rule of thumb, it’s not a good idea to travel with anything you can’t afford to lose. The latest example of that comes from Miami Beach, where last month a bold thief got off with $20,000 in goods from a hotel room. Amazingly, he didn’t even have to force entry. A housekeeper let him wander right in after he flashed a hotel key card and told her it was his mother’s room.

The man ransacked the room and found $1,800 in cash and $10,000 in jewelry. He stowed the loot and some other items — including an iPad and credit cards — in a suitcase. Then he waltzed away with the bounty.

This is a good reminder that hotel rooms can easily be compromised. While this perp found a way to casually stroll in and out, thieves can easily pick door locks — even the ones with plastic key cards that used to seem so innovative. And hotel safes aren’t as secure as one might hope. When you’re in the lobby or out and about, be sure to keep your hotel room number to yourself so would-be thieves can’t target you. In fact, whenever possible, the best thing to do is to just leave your valuables at home. It’s just never a good idea to attract too much attention.

[via Local10.com]

Video: Watch San Francisco Be Engulfed By An Ocean Of Fog

Photographer Simon Christen spent two years compiling footage of San Francisco‘s famous fog for this 4.5-minute, piece of Zen, time-lapse video. His “love letter to the fog of the San Francisco Bay Area” was written during pre-dawn, 45-minute hikes into the Marin headlands to capture the fog gliding over the hills and under the Golden Gate Bridge. The result is quite beautiful. The fog tumbles over the hills like a waterfall, rolling like ocean waves as it streams toward the city. The video is scored with dreamlike music by composer Jimmy LaValle, making it a therapeutic tribute to the soft forces of planet earth. Indeed, the San Francisco Fog itself was impressed with the video, tweeting that it was the “most stunning video of me you’ll ever see.”

Gettysburg Wants You

The thing about B&Bs is, you never know whom you’ll wind up eating breakfast with. Last November in Pennsylvania, I found myself handing over family-style plates of crisp bacon and blueberry pancakes to a couple of middle-aged geologists from Ohio: one was in a full-sized 19th-century–style corset, the other in a full officer’s uniform of Ohio’s 29th Infantry.

Ted and Kathy come as Civil War re-enactors to Gettysburg every year. Their conversation, I’d soon glean, rarely leaves the 19th century. In one lapse to the present, Ted said, seriously, “It’s a joke how many re-enactors have big gray beards and beer bellies. We need younger people.”

Then he gave me an offer I couldn’t refuse.

“We have an extra uniform. Do you want to parade with us?”
A 90-minute drive from D.C., this south-central Pennsylvania town of 7600 is a pretty quiet place except for July and November, when waves of wool-wearing re-enactors and plain-clothes history buffs march in. The Civil War’s biggest battle played out here July 1 to 3, 1863, and Lincoln gave his 272-word Gettysburg Address on November 19. Commemorations are huge affairs, particularly this year, when both turn 150.

I’ve been to both events — once to ask battle re-enactors how they decide who dies first — and had some memorable moments: seeing a dad holding his young son’s hand atop Devil’s Den at dusk, Boy Scouts leaking a “so cool!” at first glimpse of the 19th-century “cyclorama” painting in the museum. The real star is the battlefield itself, a national park site spread along a driving loop that follows the landscape of low-lying green hills, forests and wide-open fields that surround the town. Even most skeptics are affected.

Two hours after breakfast I changed into my Union-blue private’s get-up in my car, and hit the streets. Re-enactors were everywhere: popping into souvenir stores, huddling curbside, jay-walking. I peeked into a McDonald’s and saw people with fake rifles ordering Big Macs. When I made it to the high school parking lot, my rendezvous for the parade, a half-mile of troops in blue and gray were already lining up.

Shocked that I had found the tiny 29th group, Ted pointed my place in line, next to a 40-something who resembled Jeff Daniels (star of the film “Gettysburg”). He told me he’s a doctor in “real life” and has to double during re-enactments as a lieutenant and “medical relief”: “These guys think if they have a canteen they don’t need to worry about exposure.” Behind me, and quite immersed in the moment, a barefaced “corporal” in his late 60s broke character to share his dreams of living in Gettysburg some day: “Not going to happen though. Houses are 40 percent more expensive than in Ohio.”

After half an hour we began our march along central Baltimore Street, lined with century-old buildings and perhaps as many onlookers as paraders. I had no gun. My job was simply to keep in step and stare straight ahead,but I couldn’t help turning to look when we passed a “Robert E. Lee” in the crowd.

The march wound past McDonald’s and ended on the battlefield, where we lined up at the Angle, a low-lying stone barrier where, in recent years, a handful of Union and Confederate re-enactors have met to shake hands, a gesture that began with real veterans in the 1930s. I stood to the side and watched two dozen 21st-century bearded men shake hands and murmur pleasantries for a couple of minutes.

I’m drawn to Alamo stories of underdogs who lose. Now that my parade duties were fulfilled, I drifted from the pack to survey the main reason I had come: the wide field looming below. The spot where I stood, had been the goal of Confederate soldiers on the wild Pickett’s Charge. The damning defeat would push the South into a retreat that essentially lasted 21 months, untilLee’s surrender at Appomattox.

I wanted to walk Pickett’s Charge.

I changed back into my tourist/civilian outfit at my car, drove over to the “rebel side” and parked by the Virginia Monument depicting Lee on his horse. Only two other people were there, a 50-something woman talking with her male companion and pointing out significant spots: “Pickett was there. See? By the red barn?”

No one stood in that mile between, out there where — as Morgan Freeman says in the film at the visitor center — “the future of freedom hinged.” The field was filled with clumps of bush and soggy grass that rose gently. At first glance, it seemed far less imposing than I had gathered from reading “Killer Angels,” Michael Shaara’s fictionalized account of the battle. I started retracing rebel steps, bracing for a powerful feeling to come over me. I tried imagining bullets or cannonballs whizzing by, or just the itch of wool jackets on a hot July day. But, to be honest, reverence came on recollection. At the time, I was more concerned that the mud slopping over my shoes would soak into my socks.

After reaching the “Yankee side,” I encountered some laughing re-enactors in blue coats, half expecting credit for making the walk unharmed. They were swapping tales about their experiences as extras for “Gettysburg,” filmed nearby in 1993. One mocked the “high ground speech,” another actor Tom Berenger’s painfully fake beard. I asked how they had gotten into the film.

“Oh, they needed anyone and everyone,” one readily answered.

“Yeah, I was a college student here at the time.”

“I was an extra for both sides actually.”

“Me too.”

Did they get paid?

“Oh, no,” the beard critic said, as if it never really had crossed his mind before. “Guess they had to save the money for the crab cakes everyone was eating. It’s no wonder movies cost so much.”

I’d have volunteered for crab cakes. Anyone making a movie for Antietam?

My Gettysburg re-enacting “career” began at the breakfast table of Martin House B&B in nearby Fairfield. Park rangers give very highly regarded tours of the battlefield. There are many guidebooks and audio CDs for visiting the site. I enjoyed “The Battle of Gettysburg: A Guided Tour” by Edward Jackpole and Wilber Nye.

Sir Richard Branson Applauds Airline Complaint Letter

Sir Richard Branson, the self-made billionaire of Virgin fame, must have some spare time these days. The business mogul has taken it upon himself to applaud a humorous airline complaint letter that went viral. Written by tennis pro Arthur Hicks, the sarcastic letter thanks Caribbean carrier LIAT for taking him on a tour of the islands.

Dear LIAT,

May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.

I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night – and that all those noisy bars and restaurants were closed.

So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”

P.S. Keep the bag. I never liked it anyway.

Branson himself is no stranger to airline grievances. He once received what many regard as the world’s most epic complaint letter, a detailed account of a passenger’s “culinary journey of hell” when faced with a spongy biscuit during an in-flight meal. But as the saying goes, there is no such thing as bad publicity — even in the case of funny airline complaints.