Princess Cruises 2012-13 salings to open with a bang

by Chris Owen on

Normally, cruise line ship deployment for upcoming seasons is a mysterious event that unfolds over time. Experienced travelers want to book as far in advance as possible but are often kept waiting this time of the year for next year’s deployment schedule to come out. This year, Princess Cruises, for the first time ever, is releasing all sailings for Summer 2012 through Spring 2013 at one time.

All sailings will be available to book starting March 17, 2011 at 3PM Eastern time. That is of particular interest to undecided travelers, trying to weigh options on where and when they might sail. Before, small pieces of the deployment puzzle would be doled out a little at a time over a period of months. Waiting for all options to consider might have meant losing out on the best stateroom selection or pricing.
Princess has good reason for this mass deployment schedule too. In the 2012-13 season, the line will have it’s biggest deployment ever in Europe with more than 125 voyages to the most popular places.

In addition, Princess will sail seven ships to Alaska with 21 cruisetour options. Normally we have to wait until the current season is almost over before knowing what will be offered for the next season. That’s huge and only Princess is doing it. That is a real testament to their commitment to the Alaska market that buyers should not forget when making a buying decision. No “wait and see what happens” attitude here, they’re ready to go right now. This is consistent with many reasons why Princess is the line to see Alaska with.

Earlier we reported that Crown Princess would be returning to Galveston….yes, Galveston, the home port with the fog problems but a hungry cruise audience. They have not sailed from there in years but join sister-line Carnival Cruise Lines who will debut shiny new Carnival Magic in the U.S. from the Texas port.

“We’ve received a great deal of feedback from cruisers interested in sailing from Galveston again,” said Jan Swartz, Princess Cruises executive vice president. “So we’re excited to be returning in 2012 to bring our Western Caribbean sailings back to Texas.”

There must be some good things happening in Galveston for these two cruise titans to put such fabulous hardware in a location that has been considered secondary to traditional Florida homeports, let alone debut ports.

Continuing their “we sail more ships to more places than anyone else” thing, Princess has more voyages than ever to South America, the exotic Amazon, Asia, Canada & New England, the Panama Canal, Tahiti, the South Pacific and even epic cruises around the whole world.

If that’s not enough, Princess also has special Launch Savings of up to $200 per couple for members of their Captains Circle past guest club and the line has sweetened the deal for groups too, offering some of the most generous benefits of all cruise lines.

There is a lot going on at Princess Cruises these days for sure. Your travel agent can sort through all the options and help you find the best values for you. Be it your first cruise or your 100th, Princess has set themselves up for a record year of great values like no other line.

Cruise line price scare: real or strategic plan?

by Chris Owen on

Earlier this week, Norwegian Cruise Lines announced that at the end of March prices would go up. Noting high demand for their anything-goes “Freestyle” version of a cruise vacation, the line said it planned to raise prices ten percent. If that announcement has a familiar ring to it, there might be a good reason why says one industry expert. Let’s play along.

First, the line cushion’s the blow of a 10% price increase by extending their current promotional offers until the end of March in a “we’re tough, but we’re fair” sort of way.

“We wanted to give consumers and travel agents the opportunity to take advantage of these offers before the price increase.” said Norwegian Cruise Line CEO and former Undercover Boss Kevin (Sneaky) Sheehan.

“Thanks, we appreciate your kindness and the heads up.” should be the consumer response?

Not so fast says cruise industry expert Stewart Chiron, CEO of CruiseGuy.com “This is NCL’s 2nd Annual April Fool’s Cruise Sale. For some, it’s a message of don’t book NCL after 3/31 because you’ll pay more.”Indeed, cruise lines often promote a call to action for booking in a number of ways that seem to have a bit of strategic ambiguity built in. While accurate, the helpful announcement or glitzy promotion does not exactly match reality.

“NCL made the same comments last year, but (the timing) followed Carnival’s announcement that they were going to raise summer prices.” added Chiron reasoning “They may be trying to generate additional attention for their possible future IPO.”

A price scare tactic is one way to move buyers toward booking. But cruise lines don’t have to mislead the public, they do a great job of that all on their own.

The “cheap cruise” turns out to be much more when taxes and fees are added in. That’s no fault of the cruise lines, they do mention that those extra fees are not included. “Free upgrades” suggest that buying a cheap inside cabin might get you a luxurious balcony stateroom. Again, the fine print lines out the details, but buyers seeing a handsome couple standing on their balcony does suggest that upgrading to one is possible.

Still, most buyers learn quickly to read the fine print even though new strategies still throw them off guard.

Whatever the reason, it’s buyer beware as this year’s busy wave season winds down and the next round of promotions heat up. It might be a good idea to file this information away for later notes Chiron “Stay tuned for next year’s announcement. It might sound quite familiar.”

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Flickr photo by markhillary

Delta Air Lines announces Delta Assist for Facebook

by Justin Delaney on

Delta Assist on Twitter has been a winning investment for the nation’s largest carrier. By utilizing the social networking site, Delta has been able to cater a niche customer service product to a vociferous audience — a product well lauded by the travel community.

Now, they’re taking that success to Facebook. With the program that launches today, Delta plans to be the world’s first mover in what could one day be a standard in customer service – completely comprehensive customer support without having to leave the social networking site. A special tab will be used within Facebook to allow for customers to communicate their service issues with Delta representatives.

Reached for comment, Allison Ausband, the VP of sales, reservations, and customer service for Delta, said:

“Our Facebook community told us that in addition to listening, we also needed to offer a way for customers to give feedback and get help with any travel issue. This feedback challenged us to reshape our online customer support strategy to establish Delta Assist as a comprehensive social media customer support program operating beyond just Twitter and into other social media channels where our customers are engaged.”

On the surface, this is a small change to a moderately comprehensive customer service approach being pioneered by Delta. But it’s an indicator of the industry movement. More and more people online are using social media as a means to communicate as consumers, and if Delta can see this demand quickly and respond to it then they’re going to quickly have an advantage over the competition.

flickr image via eisenbahner

Princess Cruises to Galveston: Here we come again

by Chris Owen on

It was 2007 when Princess Cruises last sailed from the Port of Galveston but the Love Boat cruise line returns next year, offering 19 departures from Galveston between December 22, 2012 and April 27, 2013 with one of their most popular ships, Crown Princess.

“We’ve received a great deal of feedback from cruisers interested in sailing from Galveston again,” said Jan Swartz, Princess Cruises executive vice president. “So we’re excited to be returning in 2012 to bring our Western Caribbean sailings back to Texas.”This is no shabby ship. Crown Princess is not an old rusty has-been with no place to go, on the way to the cruise ship glue factory. The 3,070-passenger Crown Princess offers greater capacity than Princess ships previously based in Galveston. The 113,000-ton vessel offers the line’s popular signature features, including a piazza-style atrium with International Café and Vines wine bar; the 300-square-foot Movies Under the Stars poolside theater; The Sanctuary, an adults-only “oasis of tranquility”; and a variety of dining, recreation and entertainment options.

“Welcoming back Princess Cruises and hosting Crown Princess is a great addition to the Texas cruise market. We’re excited that the return of Princess Cruises will offer our passengers additional options of cruise vacations sailing from Texas’ premiere cruise port,” said Steven M. Cernak, Galveston port director.

Things are looking up indeed for the Port of Galveston which will also get sister-line Carnival Cruise Lines shiny new Carnival Magic this year. New ships debuting someplace other than Florida are rare and Galveston seems to have what it takes to support the newer, larger ships.

Now if they can just control that pesky fog problem at the port, it should be an exciting season sailing from Texas.

Flickr photo by MoToMo

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Hidden Malibu: Point Dume State Preserve

by Matthew Firestone on


You don’t have to be a travel expert to know that Malibu is one of Southern California’s most prestigious neighborhoods. With mansion-topped hillsides fronting the crashing surf of the Pacific, Malibu makes many of us wish that we could be hedonistic jingle writers a la Two and a Half Men.

If you don’t have a few spare million to drop on a palatial estate in the sunset belt, fret not as many of the city’s natural attractions are completely free of charge. All you need to do is get behind the wheel of a rental car – and escape from Los Angeles.

Depending on the traffic (which can be of legendary proportions in SoCal!), it takes around an hour or so to travel from downtown LA to Malibu via the Pacific Coastal Highway. And when you do arrive, be sure to buck the trend and skip out on the commercialism and the crowds at Zuma.

Your destination: the hidden gem that is Point Dume State Preserve.When this humble blogger arrived in Point Dume in late February, he was greeted by fields of yellow wildflowers terracing up the hillside. Up above, pelicans were dipping and diving. Down below, pods of dolphins were crashing in the surf.

(A picture of paradise by all accounts!!)


The reserve lies at the end of Dume Road, which provides access to dozens of gated complexes before terminating at the sea. From the free parking lot, walking paths wind through the reserve, and lead down the cliff sides to scenic viewpoints.

At the bottom, you’ll find sheltered tidal pools swarming with tiny fish, crabs, starfish and sea urchins. Migrating whales have also been known to stop by, as well as the occasional seal or two. There are also a few hidden coves down at this level that are perfect for snuggling up with a loved one.


The fun doesn’t stop there. On the contrary, Dume Point also attracts surfers and stand-up paddlers alike. If you’ve got the proper gear and a reliable buddy, you can even try your hand at technical climbing along the sea cliffs.

Back at the top – on a clean and smog-free day – you can see the vast sweep of Santa Monica Bay to the south, the Malibu Coast and Catalina Island to the north, and the inland Santa Monica Mountains. Stop by in the late afternoon for arguably one of SoCal’s best sunsets.

Any hidden spots in greater Los Angeles that you’d care to share with us? Feel free to chime in and let us know what we’ve been missing!

** All images are original photographs produced by this blogger **