Forbes Travel Guide announces annual four- and five-star hotel, spa, restaurant winners

The star-rating for hotels, spas, and restaurants is similar to the Academy Awards for Hollywood. If Oscar is the type prize, a five-star rating for a hotel can be called “Oscar.” Luxury properties waited with bated breath for today’s announcement from Forbes Travel Guide: the list of Four-Star and Five-Star award winners for the 2011 Forbes Travel Guide.

The list, unveiled today, announced two hotels, two restaurants, and two spas winning a coveted fifth star. The list has defined the industry’s highest standards of excellence in hospitality for more than 50 years.

The five-star winner restaurants are both in New York City (Daniel and Eleven Madison Park); the two new five-star hotels include Island Shangri-La Hotel in Hong Kong, and Falling Rock at Nemacolin Woodlands Resort, in Farmington, Pennsylvania; and the two new five-star spas are The Spa at The Grand Del Mar, in San Diego, and The Spa at Mandarin Oriental, in Las Vegas.

Forbes Travel Guide’s ratings are based on objective evaluations of more than 500 attributes. This year’s additions bring the total number of Forbes Five-Star hotels to 54. Among the 54 Five-Star hotels, six are in New York City, the most of any city in the U.S. There are five Five-Star hotels in Hong Kong, and two in Macau, where ratings were established for the first time in 2009. Forbes Travel Guide expects to further expand its rating system to include properties in additional international destinations in 2011.

The complete list of Forbes Travel Guide Star award winners can be found here.

Walt Disney World reduces time spent waiting in line with Tangled Meet and Greet

The construction on Walt Disney World’s Fantasyland expansion is well underway, and apparently so is the testing for some Disney innovations expected to be seen when the new attractions open in 2013.

This spring, Walt Disney World tested a new way to wait for a ride on the Rock n’ Roller Coaster without lines.

Now a meet and greet with the characters from the new movie “Tangled” appears to be a further experiment in delivering an experience to go with kids’ souvenir photos and autographs.

Instead of just waiting in a line to see Rapunzel and Flynn Rider, Walt Disney World has set aside an area called Fairytale Garden for the new characters’ appearances. About 10-15 minutes before the characters are due to come out (the “set time” in Disney parlance), children are welcomed into the Fairytale Garden and given a coloring activity to do while they wait.

(The parents are not so lucky; they are expected to line up to hold a place for their child.)

When Rapunzel and Flynn Rider make their entrance, they come down to the coloring table to dance with the children before starting to take photos and sign autographs.

Music from the movie’s soundtrack plays while they join hands and dance around the table.

Of course, when the dancing is done, the kids go join their parents in – you guessed it – a line.But I suppose the whole thing adds up to more “quality time” with the characters and an opportunity to make a memory (“I danced with Rapunzel!”), rather than just a picture (“I waited in line for 30 minutes to take this picture with Rapunzel!”).

Here’s a video look at the festivities:

The plans for Fantasyland include similar experience-based meet and greets. Park guests will be able to watch Cinderella transform from servant clothing to her ball gown, and boys will be trained to be part of her royal guard. And Aurora (Sleeping Beauty) will be having a birthday, and children will be asked to make birthday cards and help her fairy godmothers prepare for the party.

Gulfstream’s $500 million expansion of Savannah, GA headquarters to create 1,000 jobs

According to many pundits, the so-called recession that gripped the world in 2009 is far from “over,” but we’ve been noticing steady signs of recovery in the travel industry over the course of 2010. While consumers and businesspeople alike are still pinching pennies and thinking twice as hard about where their funds are going, more and more bodies are moving about, particularly by plane. Gulfstream, which maintains a headquarters in Savannah, Georgia, seems more convinced than ever that we’re on the rebound, and it’s announcing today a huge investment that’ll better position it “to meet future demand for business-jet aircraft and support services.”

The spend? $500 million over the next seven years, and that’ll buy significant expansion of its Savannah plant as well as around 1,000 full-time Gulfstream Aerospace jobs (a hike of about 15 percent from its current level of 5,500 employees). According to Savannah Now, those positions will include production specialists, engineers, and support technicians. Needless to say, quite a few folks in the Peach State are celebrating the news, with Gov. Sonny Perdue being one of many on hand today for the announcement. Moreover, the expansion will result in new facilities at the northwest quadrant of the Savannah / Hilton Head International Airport.

Gulfstream suggests that the investment will also help it meet a growing demand for large-cabin aircraft, with large chunks of the cash used to build production plants for G650 (“Like a G6!”) and G250 jets, as well as maintenance capacity for all of the models that the company manufactures. Unsurprisingly, we’re hearing that the bulk of that demand is coming from international clients (Asia Pacific, specifically), but the company seems bound and determined to keep its roots in the south.

We know Gulfstream doesn’t speak for the entire aviation industry, but it’s definitely good to see a major player like this making such a tremendous investment in the future of air travel. Here’s hoping it’s just the beginning of a beautiful turnaround.

[Via Twitter (@mksteele)]

ICE!: Behind the scenes at Gaylord Hotels’ holiday exhibit

Each holiday season, the four Gaylord Hotels in the United States import about 100 master ice carvers from Harbin, China’s Winter Festival to carve elaborate, life-size exhibits for the resorts.

I recently got to peek behind the curtain and watch the artists at work at the Gaylord Palms Resort near Orlando, Florida.

The ICE! exhibits are a wonder to walk through, with room out of room full of sculptures where everything – even walls and stairs – are made out of ice.

ICE! gets its start months before the exhibit premieres in November, with a theme and technical drawings to plan the exhibit. The carvers start their work about 30 days before ICE! opens.

Bringing in the ice is a logistical feat in itself. Each sculpture starts as a 400-pound ice block trucked to Orlando from Adel, Georgia. The timing of the ice’s arrival is carefully planned because all of the colors in the exhibit are added when the ice is frozen and not on-site.

Larry Walter, one of the show’s on-site producers, said two to four trucks of ice are delivered each day, with largely clear and white ice being delivered at the beginning of the process and the colored ice coming to add the finishing touches later.

The artists start the carving with chain saws to shape the ice. Fine detail work is done with small chisels and other hand tools.

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All this work happens in rooms at the hotel’s convention center that are chilled to 9 degrees Farenheit. Visitors to the exhibit are loaned parkas to walk through.

This year’s ICE! exhibit at the Gaylord Palms has the theme “Twas the Night Before Christmas.” The rooms are set up as if you are walking through the poem. The whole thing is lit and musically scored like a show.

Once the exhibit opens, most of the artists return to China. But a team of about 10 stays behind at each resort to do touch-up work and be on call to take care of any mishaps. Walter said guests usually can’t resist touching the sculptures, and things do wind up breaking off from time to time.

The other Gaylord hotels have different ICE! themes. The Gaylord National near Washington, D.C. has “How the Grinch Stole Christmas.” The Gaylord Opryland in Nashville, Tennessee has “Santa Claus is Comin’ to Town.” And “A Charlie Brown Christmas” is the theme at the Gaylord Texan near Dallas, Texas.

There are a couple of popular features that make their way into each ICE! exhibit, regardless of the theme. There’s always a “slide room” with ice slides for kids (and some adventurous parents) to play on. And ICE! always ends with a life-size Nativity, done completely in crystal clear ice.

The ICE! exhibits all open in mid-November. You can save a few bucks on tickets if you buy them online in advance at the Gaylord Hotels Web site.

Here’s a video look at my behind-the-scenes visit to ICE!:

I asked Walter what happens to the sculptures after the exhibit closes in early January. He said everything is bull-dozed, crushed and moved out to an area of the resort’s parking lot to melt, which usually takes just two days in Florida.

U.S. legacy carriers grab top spots in “worst company” chart

Ask anyone what they consider to be a “bad company”, and most of them will mention their bank, their regular airline and their cable company. Because of this, U.S. airlines tend to score pretty bad in the monthly report from the American Customer Satisfaction Index.

Business Insider collected the most recent data, and lists the top 18 worst companies in America – and it’ll come as no surprise that four of the top ten companies are airlines.

In fact, Americans think so little of the legacy carriers, that the ones that made the list even managed to score lower than the biggest banks.

When customers think United Airlines scores worse than banks that have been in the news due to mortgage fraud issues, you just know they suffer from a customer service problem. In the top ten, here are the worst airlines in America:

#7 – American Airlines
#6- Delta Airlines
#5 – US Airways
#2 – United Airlines

The one thing these airlines all have in common is baggage fees – and sure enough, the common complaints mentioned in the research all point to baggage fees being a reason for customers to rate them so low. Delays are of course also a big factor in how passengers rate customer service. None of the low cost carriers made the list, and no carrier with free baggage allowances is mentioned either. Bottom line; if an airline is going to charge for baggage, they’d better make sure the rest of their service is top notch or they’ll be stuck in this list forever.%Gallery-64688%