Hilton gives free internet access by status

by Tom Johansmeyer on

The elites get free internet access at Hiltons, and the rest can eat cake … which is how it should be. The hotel company has decided to reward its best customers with this perk, which translates to between $10 and $15 a night in value. To qualify, you need to be gold-level or above. Internet access is one of the more unpopular extra charges, especially for business travelers who have no choice but to incur it. For Hilton, tying the waived fee to status provides an easy way to experiment with easing up on the fee while keeping it contained.

Jeff Diskin, a Hilton senior executive for customer marketing, “Business travelers rank quality, high-speed internet access as one of the most important guest room attributes.” He adds, “By giving complimentary internet access to our Hilton HHonors Gold and Diamond members globally, we will meet our guests’ evolving demands.”

Business travelers told to be logical with tickets

by Tom Johansmeyer on

In a move that’s shocking because it’s sensible, corporate travel managers are pushing business travelers to make decisions that aren’t stupid. In the past two years, 75 percent of companies in North America have changed their travel policies, with cost-cutting a major motivation. First and business class have become more and more elite in the white collar set, thanks to more restrictive policies, in an effort to put more business travelers in the sky at as low a cost as possible.

But, the need for cost containment isn’t resulting in idiocy. Rather, employees are being told to look for the “lowest logical fare.” Basically, this is “the lowest-priced fare that doesn’t cause travelers to take wildly circuitous routes, cause them to miss important engagements, incur an extra night in a hotel or lose productivity,” reports USA Today.

The report continues:

North American companies, which spent an estimated $48.7 billion on airline tickets in 2009, could save almost $30 billion combined annually if they instituted and enforced stricter travel policies that required non-refundable tickets or the lowest logical fare. That’s according to the survey’s publishers, Egencia and the National Business Travel Association Foundation.

Christophe Peymirat, vice president of global marketing at Egencia, Expedia‘s corporate travel arm, observes, “Based on our research, companies … can save as much as 38% by encouraging travelers to be flexible.” Departure times two hours before or after the desired flight and less-expensive connecting flights (rather than non-stop) are ways this could happen.

Marriott New Orleans’ voluntourism package for guests

by Melanie Nayer on

It’s been five years since Hurricane Katrina made her mark on New Orleans and the rebuilding continues today. In an effort to help travelers give back, Marriott New Orleans is offering a “Spirit To Serve New Orleans” voluntourism package available from nine of Marriott’s Big Easy hotels, including the New Orleans Marriott on Canal St.

Starting at $99 per night, the package allows guests to partner with New Orleans Area Habitat for Humanity or Second Harvest Food Bank of Greater New Orleans, through the end of the year, to help rebuild homes hardest hit by Hurricane Katrina and provide food to families impacted by the Gulf oil spill.

The “Spirit to Serve New Orleans” voluntourism package includes:

  • A dedicated concierge to coordinate volunteer efforts
  • Deluxe accommodations
  • Box lunch for two
  • Transportation to and from the volunteer site
  • Two commemorative t-shirts

The participating hotels are: New Orleans Marriott; JW Marriott New Orleans; New Orleans Marriott at the Convention Center; Renaissance New Orleans Pere Marquette Hotel; Renaissance New Orleans Arts; Courtyard New Orleans Downtown near the French Quarter; Courtyard New Orleans Convention Center; SpringHill Suites New Orleans Convention Center; and Residence Inn New Orleans Convention Center.

Los Angeles’ L.A. Live luxury complex isn’t always alive

by Jason Cochran on
Los Angeles’ spectacular L.A. Live development, cleverly planted by the city’s convention center near the interchange of the 10 and the 110, cost a reported $2.5 billion to construct. Its two marquee hotels, a Ritz-Carlton (123 rooms, opened in April) and a J.W. Marriott (878 rooms, opened in February), represent two of the more appealing national luxury brands, and their placement in an eye-catching, bowed skyscraper was tactical, designed to attract convention-goers and concert VIPs.

It’s bustling on nights when there are events at the adjoining Staples Center and the Nokia Theatre. It also hosts the cinema where Eclipse recently held its premiere.

But on other nights, like the ones when I was there, the party shuts down. At L.A. Live, the energy level is all-or-nothing.The hotels aren’t the problem. They’re fairly well-designed, the rooms and corridors spacious, and with terrific views of downtown and beyond. The Ritz’s spa is a fantasia of all-white decor, while the vertical aspirations of the J.W.’s lobby feel akin to a mod 1960s airport terminal. In all, despite the volume of people they can collectively serve, the hotels were a welcome, private respite from the tumult down below on the tough and cluttered grid of Southern California.

I did experience some minor hiccups during my stay, though: My coffeemaker at the J.W. didn’t work and my requests for repair were ignored. There are also a few notable, but not fatal, flaws, the biggest being the private but large pool decks for the J.W. (4th floor) and the Ritz (28th floor) are both in the shade of the connected 54-story condo tower by the middle of a mid-summer afternoon. The $38 parking charge was dizzying, but at least the subterranean lot was so roomy it could eat countless other L.A. structures for breakfast.

The Ritz-Carlton’s 24th-floor restaurant and lounge, WP24 by Wolfgang Puck, should be one of the most alluring nighttime watering holes in the city, given its sumptuous panorama of downtown Los Angeles and the poor suckers laboring along the 110 freeway. But when I showed up at 10 p.m., primed for a martini overlooking the skyline, I was told it was closed for the night. The economics of the L.A. Live project are so immense that tenants are interested only in blockbuster crowds, not off-night scene-making.

It was a shame to seek a martini elsewhere when I was staying in something purported to be a full-service entertainment citadel, but now, L.A. Live is designed to feed guaranteed crowds, not draw its own.

The situation in the rest of the complex, connected to the hotels, wasn’t better. On one of the nights of my stay, the Trader Vic’s began closing at 9 p.m., the same time as the mall in many small towns. But the two hotels’ smart and glassy decor and full-service détente had made me feel urban and chic, and I wanted a highbrow cocktail to suit the mood they put me in. Almost every L.A. Live nightspot was closing, except the sports bar, and I wasn’t in the mind of onion rings.

Rather than settle for the no-view hotel lobby bar at the J.W. Marriott (stylish as it is), I ended up having to leave L.A. Live and search for style on the mean streets of downtown L.A. There, I found the nightlife I was looking for at Seven Grand (a hip and dusky whiskey bar), Rivera (artisan cocktails and modern Latin plates), and Hank’s (a lost-in-time dive bar often populated with tipsy solo men and, on my night, a young gay trust funder and his smitten female BFF).

It was a shame to have to seek a martini elsewhere when I was staying in something that purportedly was constructed to be a full-service entertainment citadel, but right now, L.A. Live is designed to feed guaranteed crowds, but not draw its own, and until that changes, it won’t truly establish itself on the landscape.

That may not be much of a loss, since downtown Los Angeles is one of the most underrated and history-rich central business districts that middle-class Americans have ever ignored. For me, being near downtown L.A. is a one of the most important reasons to choose to stay at L.A. Live.

But if I were a local, I’d never risk heading to L.A. Live unless I had an event ticket in hand, even if it meant battling the influx. The development will never be integral to the Los Angeles nightlife until it jumps the hurdle between serving only guaranteed audiences and offering something distinctive that can be accessed anytime. That’s quite a leap to make if you’re a cynical developer who aligns his goals by his predicted market share and not by a distinctive vision.

5 reasons to be a tourist

by Meg Nesterov on


After three months living in Istanbul, I’ve gained a stable of a few dozen Turkish words to string into awkward sentences; learned some local intel on what soccer teams to root for, where to get the best mantı, and the best Turkish insults (maganda is the local equivalent of guido); and have come to avoid Sultanahmet with the same disdain I used to reserve for Times Square when I lived in New York. Then a funny thing happened while wandering the Asian side or the city with some visiting friends: I stopped worrying and learned to love being a tourist. Letting your guard down and realizing you will ultimately always be a tourist no matter how “local” and “authentic” you can live, no matter how long you explore a place, is remarkably liberating, even fun. The old traveler vs. tourist debate is one of the most pernicious and tiresome in the travel world, and while there’s a lot of truth and value in being an independent traveler, tourists are a good thing, and being a tourist can be a lot less annoying and worthwhile than the travel snobs would have you believe.

  1. Get unabashedly lost – When I make a wrong turn in Istanbul, I’m so self-conscious about being “caught” as someone who doesn’t belong here, I find myself hiding in alleys furtively studying maps, seeking out street signs from the corners of my eyes, and acting as if that wrong turn was entirely planned for and intentional. Yet on a recent trip to Prague, I was on the hunt for a cafe recommended to me by David Farley, and after giving up on the hopes of finding a wifi connection, I started going into bars and shops and asking directions. Eventually I found the (excellent) Meduza Cafe, saw some interesting dive bars/casinos along the way, and got over my shame of toting a map around.
  2. Do something you could do at home – Sure, you came to Paris to see the Louvre and absorb the cafe atmosphere, not to sit in your hotel room and watch pay-per-view movies, but seeing the everyday abroad can be a great window into another culture. I’ve wandered malls in Buenos Aires, gone to the movies in Turkey, and had coffee at a Chilean McDonald’s (I’m also a big fan of zoos). Each place I have been surrounded by locals and experienced a surreal clash of the foreign familiar.
  3. Eat foreign foreign food – Sushi is great in Tokyo, but so is Korean, Chinese, Indian, and Italian; pretty much everything other than Mexican, which for some reason is a total fail in Japan. Just because something isn’t a “native” dish doesn’t mean it isn’t widely enjoyed by locals or “authentic” to the region. If you are insistent on only eating the national foods, you could miss out on great pizza in Colombia or cheap French food in Lebanon.
  4. Speak English – Learning please and thank you in a foreign language will get you a long way and it’s always a good idea to know a few key words, but English has become the lingua franca of the world and using it abroad is often easier and can lead to good conversations. My fractured Turkish is often met with English responses and I’ve met shopkeepers, bartenders, and taxi drivers eager to practice their English, discuss politics (apparently many Turks would like Bill Clinton to be president of their country, who knew?), or ask if the cafe they frequented while studying abroad in Raleigh is still around.
  5. Stop, gawk, and take pictures of stupid things – Another thing New York instills in you is to not look up, watch street performers, or act as if even the most ludicrous spectacle is anything other than commonplace. Remember when virtuoso violinist Joshua Bell played in the D.C. Metro? I’d bet that more tourists than locals stopped to listen. Or what if I’d let my embarrassment prevent Mike Barish from taking a picture of this sign in my neighborhood subway station? Could have been tragic. Soak up as much of the sublime and the ridiculous as you can.

Maybe one day we can eschew the traveler and tourist labels, shed our fanny packs and backpacks, realize we’re all a little obnoxious, and embrace the wonder and fun of exploring a new place in whatever way we want.