Does the airline industry really consider JetBlue flight attendant Steven Slater a hero?

by Tom Johansmeyer on


As you know, I’ve been following the story of flight-attendant-turned-runaway Steven Slater closely. What started as the quirky, though dangerous, reaction of a man pushed too far has become a bit more complicated. Slater’s message board activity has shown his likely instability, his own words tell that he’s been planning this for a while and it’s becoming increasingly likely that he lied about being assaulted by a passenger. And, let’s not forget that the man responsible for passenger safety – the only aspect of their job description that flight attendants harp on – actually put people at risk.

So … a hero?

Contributing to the Wall Street Journal’s Speakeasy blog, flight attendant Sara Keagle, with 18 years in the cabin, asks this very question. Even after acknowledging that “investigators are questioning the account, she explains:

Back to the question: is Steven Slater a hero? Hero may be a strong word. Especially in light of reports that other passengers aboard the flight don’t recall seeing the alleged unruly passenger. But, regardless, Slater’s actions have come to represent an idea. For me and the coworkers I have talked to, the story has become a release. Steven did what we’ll probably never do. But when he jumped, he spoke to us. He said, “It’s not just you. We all feel like jumping sometimes.”

Yes, all flight attendants “feel like jumping sometimes,” I’ll take Keagle’s word for it – but how many do?
Even the notion of admiring Slater disturbs me, because it runs counter to the stated role of the flight attendant on the plane, namely safety, and supporting this guy necessarily results in clear hypocrisy. As the story unfolds, I do wonder if the perception of Slater within the aviation industry will change.

Ask Gadling: Does it really cost $25,000 to repack an airplane evacuation slide?

by Scott Carmichael on

This question is obviously triggered after the JetBlue incident last week – when Steven Slater deployed the emergency slide, the media claimed the damage was around $25,000 just to repack the slide.

So, I did a bit of research, and contacted a friend who actually manages a large international airline. The answer was quite surprising – $25,000 is on the very, very cheap side.

To get the deployed slide back to its usable condition, they don’t just roll it up, they actually have to deflate it and remove the entire slide assembly from the door of the plane, load it into a truck and bring it to a certified maintenance facility.

Most large airlines will have a couple of spare slides, so they can replace the deployed slide relatively quickly, but they can’t use the plane until it has operational slides. The deployed slide has to be inflated again and checked for any leaks – then it is professionally repacked, and its inflation canister is re-pressurized or replaced. Only after it has been fully inspected can it be put aside while the airline waits for the next incident that requires a new slide.

The total damage on a commercial jet can be as much as $50,000. This includes the cost of replacing the slide, and the time lost when the jet is out of service. If the airline is lucky, the plane will be close to a facility that can replace it, in the worst case, they need to load a replacement slide onto another plane and ferry it in, along with a maintenance crew.

So there you have it – an evacuation slide is quite a bit more complex than the moon bounce at the local Chuck E. Cheese.

[Photo from: Flickr / Joel Franusic]

JetBlue flight attendant Steven Slater lies about passenger assault

by Tom Johansmeyer on

Steven Slater without a reason for his slide to glory is really just a random weirdo with a salient dangerous streak. After all, any goodwill the flight attendant got from the public was based on the horrible working conditions he endured – including being assaulted by a passenger and getting a gash on his head in the process – and the fact that they drove him to his “take this job and shove it” moment. It’s starting to look like this airline worker “hero” is a liar, according to the New York Post.

Investigators are “leaning toward” the notion that Slater’s claims of being an assault victim are not true. Apparently, there’s no evidence to support his version of how the bloody cut appeared on his forehead. Meanwhile:

“A significant number of people said he had the cut before he boarded the plane, and several other passengers said he was acting erratically on the flight,” the source said.

As The Post reported, at least one customer claimed Slater had bloodshot eyes.

Slater, of course, has no comment, but he’s probably searching like crazy for his Queen home’s emergency slide. Don’t worry: he’ll stop by the fridge first to grab a few beer – Blue Moons, like the brews from the flight.

[Image: AP Foto/Louis Lanzano]

Steven Slater Video: Watch the nutty flight attendant ride to infamy

by Tom Johansmeyer on


The above video comes from NBC New York, which claims the exclusive on it. Seventeen seconds in, you can see the emergency slide pop out from the right side of the plane (which is actually on your left). It happens in the center of the screen, but you need to look carefully, because the view is partially obstructed. The slide pops out toward the front of the plane. At 26 seconds, you can see disgruntled flight attendant Steven Slater step out of the plane and start to slide down, though this was shot from a distance, so it’s easy to miss.

What you don’t have to look carefully to notice is that there is activity around the plane. There are people outside guilty of nothing but doing their jobs, making it clear that he risk associated with Slater’s activating the slide very real. It isn’t hard to see why an internal JetBlue memo likened it to a gun.

Click here for five interesting post-meltdown jobs for Steven Slater >>

Update from the field: Mobile boarding passes still don’t work

by Grant Martin on

Gadling Labs is on the road this steamy August weekend, bouncing from O’Hare to Houston to Seattle and to Anchorage. It’s a good day for flying – there are unusually few thunderstorms barreling through the Midwest, our hangovers are light and the red vinaigrette in first class is a bit punchier than normal. Perhaps its the humidity on this Canadian Regional Jet of yore.

Following up on our post last week on the questionable efficacy of mobile boarding passes, we decided to take a pair of American Airlines and Continental Airlines passes out for a spin today.

Passing the TSA officer outside of the K/H wing in O’Hare, we fired up our handy iPhone 3GS and downloaded the boarding pass on the fly. Asked about the failure rate of mobile passes at this station, the friendly officer replied “About one in a thousand here.” That’s a pretty good hit rate, and it’s too bad that we’ve been one of those out of a thousand in the past.

Slipping through security (digression: when timed, we found that the new backscatter scanners process passengers at almost half the rate as the traditional magnetometers) and ambling over to the H5, it was far too early for boarding, so a little bit of browsing on our not-so-reliable Clear hotspot helped us pass a half hour.

And when boarding began? We were the second in line. Problem was, the iPhone tried to reload the Safari webpage when we opened up the browser, and now that our session was stale the boarding pass had disappeared. We were left with the image above, no boarding pass and a line of stuffy passengers starting to grow impatient.

Lesson learned! Always carry a paper boarding pass. And when downloading the mobile pass? Make sure to cache a local copy on your phone for later use – many sites offer the option to “save a copy” when the pass initially opens and this could save a lot of time and effort while in transit.

Next up? Trials with the Continental Airlines boarding passes!