Five ways to make long flights more productive

by Tom Johansmeyer on

Every business traveler has said or heard: “I’ll get to it on the plane.” By the time your bags are stowed safely overhead, however, it occurs to you that the flight won’t be long enough for everything on your list. The problem I’ve seen is that most business travelers don’t use this distraction-free environment as effectively as they could. If you could get more out of your flights, you’ll have more elbow room in your schedule when you touch down. So, here are five ways to help you get the biggest bang for your time on board.

1. The flight starts at the gate
While you’re waiting to board, find a power outlet, and plug in. pick up a wireless connection, and take care of e-mails. This seems obvious, but distractions can encroach. When you’re going through your inbox, focus on anything that seems most likely to matter when you’re on the plane: reassess your priorities. The unimportant can wait (or be addressed via Blackberry when you’re waiting for the door to close).

2. Get an extra battery
I’m still amazed at how many times I’ve seen business travelers shut down because the juice is gone. Ask your employer for an extra battery – you’ll have a few more hours of high-octane work time.

3. Print what doesn’t have to be electronic
This is especially true if you can’t score that extra battery. Do on paper what can be done on paper, and save the battery life for work that must be done on your laptop. You’re effectively increasing the value of your battery.

4. Set goals
Don’t try to deal with everything. Determine what you want to accomplish on the flight, and zero in on it. If you have time left over, you can work on other things (or, better, sleep). Be realistic when you define your objectives. If you aren’t, you’ll be perpetually frustrated.

5. Know when to stop
If you’re close to exhaustion or just can’t get your mind to work, take the hint. A plane isn’t the ideal office environment). Close your laptop. Put down your pen. Ask for some pill water, and let someone else suffer at your expense for a change!

Free WiFi on Virgin America this Holiday season

by Scott Carmichael on

Flying during the Holiday season is probably not high on the list of things you enjoy doing. Busy airports, bad weather and grumpy passengers make the whole experience a little depressing.

Thankfully, if you are flying Virgin America, you’ll have access to WiFi on all their flights. And if you fly Virgin America between November 10th 2009 and January 15th 2010, you’ll get free access!

The free access is provided courtesy of Google. No credit card is required to get online, and once connected, you’ll be able to access a pretty speedy connection, though if half the plane is taking advantage of the freebie, you’ll obviously notice a bit of a lag.

To learn more about this promotion, and to see the Virgin America destination map, check out the “Free Holiday WiFi site“.

Airline elite status – does it still have any value left?

by Scott Carmichael on

When I started my frequent flying back in 1998, obtaining elite status on an airline was not really high on my list of achievements. Then, when I started to pay attention to the people around me, I realized I was wrong. Back then, elite status on an airline was the one thing that helped make flying even more enjoyable.

Forget good food or a snack at the airport – getting preferential treatment when things go wrong, or the occasional free upgrade makes a real difference. After about a year of heavy flying, I had reached top tier status on three airlines, and was on my way to a fourth.

Nowadays things are different. Elite status is not just a luxury that can make your trip a little more bearable, it’s what you need if you don’t like paying for checked bags, or if you don’t like spending an hour in the security line.
In recent years, the value of frequent flier status has plummeted –

  • Certain elite perks are now being sold at check-in or as a paid membership
  • Elite level bonus promotions are making it much easier to become a top tier member
  • Additional levels are being introduced, lowering the value of the current top tier
  • Credit card promotions are making it possible to be top tier without ever flying
  • Status matching is more popular than ever


Certain elite perks are now being sold at check-in or as a paid membership

In the past, perks like preferred seating, priority boarding and special security lines were reserved for passengers with airline status or those that were booked in a premium cabin. Nowadays, airlines are moving towards the à la carte system, selling many of those perks to non-elite members.

A good example of this is something I took advantage of on a recent flight – I was stuck in coach, and had a very bad boarding group assignment. When I checked in at the airline kiosk, I was offered an upgrade to first class for just $50. This means I was able to take advantage of priority boarding, get a decent meal and fly in comfort for just $50 more.

To me, this is a win-win; I get a better seat, and the airline makes $50 it normally would not have earned. To the people up front that paid full price for their seat, it would appear unfair, and it means there is one seat less for elite passengers hoping for an upgrade. On some airlines, the upgrade systems prefer to sell the seat to anyone willing to pay for it before giving it away for free to elites.

Elite level bonus promotions are making it much easier to become a top tier member

When you chat with frequent fliers, you’ll often get a feeling for their sense of entitlement – many of them will also mention how they reached their elite status. Terms like “I made it the hard way” are thrown around to make it clear they reached the top tier by actually flying a lot.

Take for example the newest promotion by US Airways – their reduced qualification levels mean you can be “elite” after just a couple of flights. More elite members = more people fighting for perks. We could be sitting next to each other on a flight and have the same status, but only one of us had to actually fly all year to earn that status.

Additional levels are being introduced, lowering the value of the current top tier

On United Airlines, the top tier in their mileage plus program was always “1K”. 1K passengers flew 100,000 miles or 100 segments. Once they reached this, the airline would hand over a bunch of nice perks. Then, back in 2003, the airline started a non-published level called “United Global Services”. The program is not part of their Mileage Plus program, and is offered on an invitation only basis.

The reason behind this was simple – too many people were making the 1K level without actually spending as much as the airline wanted. Clever travelers could become 1K with just a few thousand dollars in tickets – which is lower than the price of a single business class international ticket.

With the 1K level came an envelope containing several upgrade vouchers (these are now electronic), and smart travelers could convert those into thousands of dollars in premium cabin trips, far exceeding the value of the tickets they purchase to make 1K. On frequent flier chat boards, it became a sport to make 1K for as little as possible.

The new “UGS” level aimed to reward those passengers that actually spent a lot of their money with United Airlines.

The UGS level didn’t have any of the documented perks of 1K, but it is obvious that UGS members get preferential treatment. What this meant to 1K members is that they were suddenly no longer at the top of the pecking order. If someone was eligible for an upgrade, they airline would pick the UGS member first.

Credit card promotions are making it possible to get closer to top tier without ever flying

Very few cards actually offer “EQM’s” (elite qualifying miles), but there are a couple of them that give a decent EQM bonus upon reaching certain spending levels.

Granted, you won’t become top tier with the average household spending pattern on a credit card, but heavy business spending can often contribute as much as 25% or more towards elite level qualification.

Status matching is more popular than ever

A status match is what you can do if you are currently flying airline A, but wouldn’t mind switching to airline B, without losing your elite status. The game of status matching means you really only need to earn status the hard way once – and after that, smart people can continue holding on to elite status on multiple airlines for several years.

What this means to elite passengers, is that in every line of elites, there could be several people who are “just as elite”, but have never actually flown the airline.

This is all fine and dandy if there is a decent balance (ie. the same number of people defecting to from Airline A airline B as those moving from B to A). In the real world, this doesn’t always work – and when the quality on one airline begins to decline, an unfair number of new elite members might flock to a new airline. Obviously, the more elite passengers an airline has, the more people will need to share the perks. On a busy Friday afternoon at the airport, this could mean longer queues at the elite security lines than at the “commoners line”.

Free status

On some airlines, top tier members will be allowed to nominate friends and family for certain levels in the frequent flier program. These levels are usually “entry level”, but in some cases it means the difference between a bad seat and a good seat, or $300 in luggage fees or free luggage. If you know someone with elite status, ask them if they have any nominations available.

The bottom line

The bottom line is simple (as far as I am concerned) – elite status is not as valuable as it used to be. Don’t get me wrong though – being a top tier member on a decent airline is still very valuable, but I’m convinced that the lower tiers are the ones that suffer the most – they are the ones that have to share the few remaining perks with a lot of newcomers.

This really only applies to US domestic airlines, as international carriers have managed to keep the most important parts of their programs protected from too much devaluation. Though, even those carriers have removed quite a few of their perks.

United to receive heavy fine for towel stuffed in engine

by Katie Hammel on

US Airways and United Airlines both stand to receive multi-million dollar fines from the FAA for maintenance violations.

US Airways’ violations include failing to inspect cargo doors and landing gear on a few plans and for failing to perform routine checks on dozen of others. US Airways responded quickly to the news, saying that the violations stem from the integration of their maintenance systems back from October 2008 to January of 2009, and that they are working on addressing the issues. The airline could be fined up to $5.4 million. This is the isn’t the first time US Airways has been fined this year either. In January, they were fined for violating rules involving oversold flights.

United’s violation is perhaps more troubling. The airline faces a $3.8 million fine for a single incident. In April 2008, a Boeing 737 returned to Denver after its engine shut down with low oil pressure. When the engine was inspected, two shop towels were inside. The towels “had been used to cover openings in the oil sump area” instead of the regulation caps. The towels were believed to have been there since December 2007, when maintenance was performed on the engine. This sounds terrifying, but according to the Cranky Flier website, it isn’t quite as scary as it sounds. The caps are only used during maintenance and then removed.

But still, the FAA is taking the incident seriously. “As a result of United’s failure to follow its maintenance procedures. . .it flew the aircraft on more than 200 revenue flights when it was not in an airworthy condition,” the FAA said in a statement.

[via ABC News Denver]

Five tips for booking holiday travel

by Tom Johansmeyer on

If you’re planning to fly home for the holidays this year, it’s time to start booking your flight. Even though fares are cheaper than they were last year, prices have been going up over the fast few weeks, according to a report in USA Today. Thanksgiving prices are down around 7%, with the Christmas/New Year’s season down 12% from last year. Since the travel market is still limping along, you may be able to pick up some deals. To get the most for your money, though, you’ll need to put in a little bit of effort.

1. Turkey over ham: Priceline.com puts the average price for a Thanksgiving ticket booked from July 1 to October 1, 2009 at $361. For the December holidays, the average was $440. Opting for the closer holiday thus can save you a few bucks.

2. Don’t be demanding: if you have the elbow room to choose different dates around the holiday (maybe visit mom and dad a little longer), you can trim a few dollars from your fare – in particular the new $10 (each way) surcharge that some major airlines are applying to flights from November 29 to 30 and December 19, 26-27 and January 2 and 3. Being flexible on airports might nab you a better deal, as well.

3. Visit, don’t move in: we’re all familiar with the extra baggage fees that airlines have come to enjoy rely on. Cut your load down to the essentials. Doing your laundry on your parents’ dime may be easier and cheaper than the local laundry dive, but your savings may disappear if you try to drag it all on the plane.

4. Use your computer: check in at home or work. The lines will be crazy at the airport anyway, so you’re actually paying yourself to have an easier trip. If this isn’t win-win defined, I don’t know what is.

5. Save a little, not a lot: pounce on reasonable fares. If you try to wait for the deal of the year, you could be stuck paying much more than you wanted. Pay a little more than you may want to pick up some predictability.

While you’re at it, start thinking about how to survive the annual airport gauntlet. For Christmas last year, I put together a list of ways to make your travel experience a bit easier. It may be worth another look.