Delta’s checked baggage fee to go up: A flawed, unfair practice

by Jamie Rhein on

While browsing Wallet Pop, I found out that Delta is increasing its checked baggage fee as of August 4. If you don’t check your baggage on-line before you arrive at the airport, you’ll have to pay $20 for that first bag instead of $15.

Okay, people. Okay Delta, who I’m not too pleased with already, enough is enough. Here’s why I think that’s nonsense, and I’m a person who paid $55 total for checked bags without batting an eye. On our Great American Road Trip 2009 that involved flying to Albuquerque to rent a car to get to Montana and back, we checked one bag on our way there and four on our way back to Columbus.

The fourth was because of a flimsy wooden child’s toy bow and arrow set that was purchased at the Indian Pueblo Cultural Center in Albuquerque. More on that in another post. Let’s just say it was considered a weapon by you know who. All four of our checked bags were paid for at the airport. The fourth was after I found out about the bow and arrow.

I didn’t mind paying the $55 one bit. I didn’t mind having to pack the bow and arrow in one of our carry ons and checking it last minute. (The bow and arrow was small enough to fit into a carry on. The arrow didn’t even have an arrow on it. It was a stick–a skinny stick with a suggestion of a point.That’s all I’m writing in this post about it, except this one more thing. Every time I look at it now that it’s home, I shake my head and say to myself. Dumb, dumb, dumb. And I’m not talking about the bow and arrow or me.)

But, I digress. Back to why I think the practice of charging more for a bag checked in at the airport is flawed. The assumption is that everyone has access to a computer when they are traveling. Or Wi-Fi. I spent a good part of vacation traveling for three weeks with a laptop without Internet access. There are places and circumstances beyond ones control. Here’s another aside. If you’re at the Telluride public library using the Internet –kind of–with your laptop, watching paint dry would be faster.

Here’s another truth. Not everyone has access to a computer at home either for that matter. My father doesn’t have a computer, for example. My father works at a place where you are not supposed to do personal business on company time. As much as it’s hard to believe for those of you out there in the world of Blackberries that aren’t fruit, not everyone is wired to the hilt. Not everyone wants to be either.

But back to baggage. So the assumption that Delta is making is that everyone has access to a computer where they can check bags on-line. I’m thinking about those people who can’t because of not having the equipment, or those people traveling under duress, like my mother has done twice this summer because of a family emergency. My mother has a computer but using it for things business related where you have to enter your credit card number makes her suspicious. Plus, under duress one isn’t sure what one is doing at all.

There are people like that who might just say I’m through with flying. I’ll take the bus or the train. I’m retired. I have time on my hands. Why not take transportation where I’m not nickel and dimed to death and treated poorly in the process-like cattle being sent down chutes to slaughter?

So, let’s say someone doesn’t have access to a computer. Or technology is something they’re not that great with. Or a harried family isn’t sure how many bags they need to check for that trip back home. Or whatever reason someone waits until they get to the airport to check a bag. There they are at the airport and it costs them more money.

Or there they are at TSA with their tempers up because they can’t take that jar of apple butter their grandmother gave them that they forgot about until TSA pulled it out of their bag (This happened to a friend of mine), or that souvenir snow globe or that bow and arrow set–the flimsy CHILD’S toy, on the plane, but they happen to have that carry-on and the time to check it. Air travel already gets people anxious. I’ve blogged for two years at Gadling and I’ve read plenty of stories.

In any of these situations wouldn’t it be better to have them be able to check that bag without being even more ticked off or more annoyed that they are trying to turn a bad situation better or be a good traveler by using the check-in kiosk themselves and it cost them more? We checked the one bag before we arrived at the airport in Columbus, but for the return trip checked all at the airport using the kiosk for the first three without any assistance, and the 4th one with the assistance of the check in person because she wasn’t doing anything when I arrived with the 4th bag. There weren’t any other passengers in line either. If the 4th bag would have cost $20 instead of $15, I may have said forget the bow and arrow, it only cost $7.50. The airline would have not made the $15.

Personally, I think airlines are becoming less and less passenger friendly and the people who are working behind the counter or in the airplanes–and that means flight attendants like our dear Heather, are trying to do their best to make flying on their company planes bearable. With baggage fee nonsense like Delta is adopting, flight attendants and check-in folks have their work cut out for them.

Delta is not ready when you are. Not anymore. Not if you’ve only managed to get ready when you arrive at the airport.

Oh, Northwest how I miss you and am not too pleased with your substitute. I can recognize the evil twin.

*By the way, there were four of us traveling, that’s why the last bag could be checked by me under my son’s name.

JetAirways is FINE

by Jamie Rhein on

In an airlines story faux pas, in a post this past Sunday, I inadvertently switched airlines putting Jet Airways as stopping service instead of JetAmerica. Rats! Then Zachary, a faithful Gadling reader, after dragging himself up from the floor after his heart attack from wondering if his trip to Barcelona is not happening after all, had enough energy left to pop me a comment telling me of my GRAVE error. Thanks to Zachary’s quick thinking, the post was updated almost perfectly. I left one Jet Airways in the text. Double rats! (It has since been fixed.)

Yesterday was National Get Out of the Dog House Day. In an attempt to get myself out of the doghouse, here’s a PROFUSE apology to Jet Airways and any reader who may have wondered if it was April Fools Day all over again or if life had been ruined once more by an airlines pulling up stakes. And if Gadling had lost its mind. No Gadling didn’t lose its mind. I did. But my mind has been recovered.

So to recap. Jet Airways is FINE. Jet Airways is FINE. Jet America is possibly regrouping and might fly in the future in some capacity at some location. The people who bought tickets on Jet America in hopes of an inexpensive trip out of Toledo– and a few other locations are to get their money refunded. I suggest they take the refund money and try Greyhound. Greyhound is like the post office. Somehow the package gets delivered and tickets are inexpensive to downright cheap. It may take awhile, but you’ll get where you want to go.

Passenger on Southwest flight stung by scorpion

by Katie Hammel on

First snakes on a plane, now scorpions.

Doug Herbstommer was traveling from Phoenix to Indianapolis on Southwest Airlines and was apparently carrying some non-TSA approved items in his carry-on. As he was rummaging through his bag, he was stung by a scorpion, identified as an Arizona bark scorpion, which had presumably gotten into his bag in Phoenix and come along for the ride. The sting of this kind of scorpion is rarely fatal and Herbstommer was treated when the plane landed in Indianapolis.

Several more baby scorpions were found in Herbstommer’s luggage and in the overhead bin of the plane. They were removed and the jet was fumigated as a precaution.

[via USA Today]

Galley Gossip: More flight attendant pet peeves – the summer edition

by Heather Poole on

It’s summer and school’s out! Time to take that family vacation you’ve been waiting for all year. What does this mean for flight attendants? Full flights, lots of kids, and a terrible time trying to commute to work. It also means a whole new set of flight attendant pet peeves…..

1. Deodorant – Need I say more?
2. Boarding – Just because you have kids does not entitle you to board first, especially when the ages of those kids fall into the double digits. Oh I know it takes a little longer to get settled in due to the Winnebago sized stroller piled high with who-knows-what, but airlines strive for on-time departures and the fastest way to get the airplane out is to board from back to front. Sit tight and wait for your row to be called.
3. Car seats – There are dozens of different models to choose from each year, so unless your flight attendant has a child that owns the exact same car seat, he/she will be just as clueless as to how to secure the seat properly. Review the installation instructions before you board and make sure you’re not blocking other passengers from the aisle before spending a good fifteen minutes strapping it to the seat.
4. Blankets – It’s hot as a mother out there, but don’t come on board an aircraft half dressed and then get angry at me when I’m unable to find you a blanket. Most domestic flights don’t even offer blankets anymore, and if they do, there are only a handful to pass out. Bring a sweatshirt next time.
5. Snacks – Traveling today is much like being on an episode of Survivor in that you must come prepared for the worst. Sure, you may not be hungry when the snack cart rolls by, but if there’s even the slightest chance you might get the munchies an hour before arrival, buy the snack! Don’t wait until it’s too late. We do run out of food. Or just bring your own snacks next time. I do.

6. Kids – I know it’s a long flight, and yes, your little stinker is adorable, and I really don’t mind that he’s standing in the aisle when the seat belt sign is off, but please, please, please, when you see us trying to get the service done, keep little Johnny in his seat. Do you really want me to fall on top of him? Or accidentally kick him down the aisle?
7. Parents – You’re sitting in first class while the kids are in coach. I get it, you’re worried, makes perfect sense, but don’t keep asking me to move a one-hundred-and-fifty pound beverage cart so you can continuously check up on them. And don’t you dare take first class service items back to coach. If you’re worried that much and you’d like to share your experience, try sitting beside them next time.
8. Call lights – They’re there for a reason, which means it’s okay to use them. But ringing the flight attendant call button fifteen times on a two hour flight is just not acceptable, even if the person ringing that bell is under two feet tall. Lights and sounds are used as a means of communication between crew members, so if the call light is being abused don’t be surprised if a flight attendant arrives at your row holding a fire extinguisher. If you’re a parent, quick – learn how to turn the call light off!
9. Deplaning– The captain makes an announcement to prepare for landing about twenty minutes prior to touch down. How about using this time to get the princess dressed and the toys packed – instead of waiting until everyone has deplaned except for the crew. There’s nothing worse than arriving to a city late at night with only an eight hour layover and while the cleaners wait to board, mommy is just tying the shoes while daddy is checking every seat back in sight.
10. UM’s: There’s been a lot in the news about airlines losing unaccompanied minors, but what about parents who show up 45 minutes late? Or not at all! It’s happened. I, myself, got stuck at baggage claim with a kid who looked to be about 10 years-old. I would have asked him his age, but he didn’t speak English, so we just stood there smiling at each other – for 45 minutes.

Photos courtesy of: (suitcase) Ksfc84, (Monkey) Rob, (Airplane) Woodleywonderworks

Sexologist has carry-on inspected, TSA keeps cool

by Tom Johansmeyer on

Robocop sets off alarms. Of course, this “Robocop” is the nickname sexologist David Steinberg has for an 8-inch solid brass sex toy. Even a TSA official could see that one coming. This device was stored safely at home, but Steinberg’s bag of goodies still attracted inspector attention at the airport in Seattle.

For once, it may have been prudent to respond, “No,” when asked if the security official could inspect the contents of the bag.

An older, serious women had to sift through nipple clamps, a butt plug, condoms, personal lubricants and other implements of Steinberg’s trade. Truly a committed professional, her facial expression did not change during the entire ordeal. Some of the other passengers working their way through security took notice, undoubtedly thinking that these are the very devices the TSA uses if it summons you into one of those “special” rooms for a more thorough search.

Most of these professional tools are deemed fine for the flight, though a whip with a 6-inch metal handle doesn’t pass the test. The security guard claims it’s a weapon, probably not realizing that that isn’t its intent. I guess it could be used as one, though the owner correctly describes it as a toy (conveniently omitting the word “adult” from the exchange).

Encouraged by the suggestion that he check it as a separate piece of luggage, Steinberg dashed over to the ticket agent to make his move. She was a bit more aware of the device but declined an offer of explanation. The whip was checked successfully, and Steinberg went on his way.

So, the next time you pack your carry-on, remember to consider the contents carefully. Steinberg’s a comfortable pro, but you may not be ready to have your belongings put on display.