Delta Airlines ordered to pay customer money for cancelled flight

by Jamie Rhein on

Oh, it’s so satisfying when the little guy fights back and wins. I have no idea how big Mitchell Berns actually is, but he took on Delta Airlines in small claims court and won.

As the story goes, Delta canceled a flight that Mr. Berns was to take using bad weather as an excuse. When delays or cancellations are because of bad weather, airlines don’t have to cough up refunds. Delta’s solution was to book Berns on a red-eye flight which he refused to take. As he found out, the bad weather had yet to start. It wouldn’t be happening for hours later.

Pooh pooing Delta’s explanation, Berns booked a flight home on JetBlue and then filed the claim against Delta that was equal to the cost of the JetBlue ticket. That seems fair. It’s not like he was claiming pain and suffering. The court sided with Berns because no one from Delta showed up for the court appearance.

The moral of the story is to stick up for yourself when you can when it comes to travel. It’s almost like becoming a dog with a bone. I have my own dog with a bone story.

Once when I was flying from La Guardia to Albuquerque, I was bumped off the flight because the airline wanted to switch to a smaller plane. As I saw other people arrive after me be given seats, I complained. (This was when seats were assigned first come first serve at the airport.) The airline personel told me that the computer was randomly picking who would get on the flight. Ha!! That’s rich! I thought.

After refusing to leave and continuing to politely, but incessantly complain, the ticket counter person gave me a taxi voucher to go to John F. Kennedy Airport and rerouted me since there was a flight leaving from there that I could take. This allowed for me to make my connection in St. Louis and arrive in Albuquerque when I wanted to.

There is something about these small wins that gives one hope that ones well-being is important indeed.

How to get cheap deals for that Las Vegas trip

by Jamie Rhein on

Depending on which part of the U.S. you live, Las Vegas can be a very cheap vacation. As a person who would not put Las Vegas on my top 10 list, I’ve been here five times, partly because it has been an inexpensive get-a-away with careful planning.

These days, with careful planning, Las Vegas can still be an affordable, doable trip, but the planning takes a bit more work because of the number of flights being cut from airlines’ schedules. In an article in the Dallas Morning News, Tom Parsons compares travel packages from Southwest Airlines, US Airways, and American Airlines and showed the price difference between them, as well as what the trips would cost if the plane tickets and hotel had been booked separately. The price difference was substantial, although in a few cases, booking separately snagged him a better deal.

The cheapest deal was on US Airways, but Parsons said to register for e-mail programs from the hotels where you would like to stay in order to receive e-mails about an upcoming deal. (He said the timing is usually two months in advance.)

Be persistent is the motto of Parson’s missive. He was able to get a cheaper room deal at the Mirage by calling the hotel directly after he found out that the room rates had dropped from the time he originally booked a reservation. He actually did this twice. The result was a $344 savings.

Here are other tips:

  • Plan your stay for days between Sunday and Thursday
  • Avoid the second week of January when conventions are plentiful and prices go up
  • He also says to be aware of cancellation policies so you don’t get stuck having to pay a higher price if the price drops later.

My advice to cut costs is to stay at a cheaper hotel, eat at cheaper places most of the time based on which casinos are giving out meal deals, and then use the extra money to take in a show, but only consider the ones that are offering discounts. Make snagging the best deals part of the fun.

As Grant’s recent post on his first hand experience in Las Vegas indicates, the number of folks in Las Vegas has gone way down so hotels will be looking for you. Their need could be your gain financially. Keep an eye out.

Spirit Airlines to sell ad space on overhead bins

by Grant Martin on

The era of in flight advertising is upon us, spearheaded by our friendly do-anything-for-a-buck carrier, Spirit Airlines. The airline known for its oft lewd fare sale names (see: MILF sale) recently started selling ad space on its tray tables, overhead bins and even, as The Crankyflier reports, on their garbage bags. I do wonder how much it costs to advertise on a garbage bag.

Apparently their first partner, The Bahamas Ministry of Tourism will begin running ads today.

Something about the busyness and clutter of in flight advertising doesn’t sit right with me. It’s already stressful enough being stuffed into an aluminum tube shoulder to shoulder with two hundred other people only to be treated like crap. Now, in addition to being uncomfortable, hungry and thirsty, you now get bombarded with advertisements. Sounds like a great recipe for misery.

But as Spirit’s CEO Ben Baldanza once eloquently pointed out, passengers will do anything to save a few cents. If revenues from these sales case ticket prices to be one dollar more competitive, maybe passenger loads will actually go up.

[I was on the fence about whether or not to post this article until I saw the ridiculous, ridiculous photo that Brett at The Cranky Flier put together formerly illustrating this concept. You sir, are ridiculous.]

If oil drops shouldn’t fuel surchages drop too?

by Grant Martin on

Ever since oil went through the roof this summer, airlines have been instituting extra fees left and right to recoup the costs. Now, in addition to initial ticket price, passengers are being asked to pay for everything from bottled water to selecting seats to checking luggage.

Once oil returns from the stratosphere, shouldn’t the airlines rescind those fees? Don’t count on it. Many carriers claim that the changes recently made are long overdue corrections to a market that has too long been underweight. Whether or not that’s actually true, you might be hard pressed to find an airline willing to return to the “no fees” days.

Needless to say, I’m proud to report that at least the Canadian airlines are taking steps to right the ship after oil dropped.Air Canada, WestJet and Porter Airlines just announced that they were erasing the fuel surcharges that they, instituted earlier this year — just as long as oil stays beneath $100 a barrel.

It’s nice to know that they’re not using the recent oil spike to take advantage of the everyday consumer. Now if they could just teach the American carriers the same less we’d all be in business.

Paging Sarah Palin: Alaska state senator gets rowdy on flight after denied alcohol

by Jeffrey White on

This is probably not the time for Alaska’s politicians to get rowdy and cause problems.

The Associated Press is reporting that Lesil McGuire, an Alaskan state senator, caused a ruckus on board an Alaska Airlines flight early last month. Apparently, McGuire went so far as throwing a glass of water across the cabin when flight attendants refused to serve her alcohol.

There’s an Anchorage police report from Sept. 4 detailing the confrontation. McGuire was also order to stop using her Blackberry as the Anchorage-bound flight was taxiing to take off in Juneau, but she continued texting away, causing the pilot to actually stop the plane.

McGuire leads Alaska’s state affairs committee.

Police at Ted Stevens Anchorage International Airport questioned McGuire, but she will not be charged with a crime, authorities say.

Gadling wonders whether somebody put in a call…