British Airways Will Repay Customers After Fraud Ruling

If you flew British Airways between the U.S. and England from August 11, 2004 to March 23, 2006, you may be in luck. BA was caught charging passengers a fuel surcharge that went beyond the actual cost of the gas. The scandal also involved Virgin Atlantic, so travelers who flew with that airline during the above dates are eligible to get in on the action.

Don’t start getting excited or jumping up and down like you’ve won the lottery. The maximum refund per person will be around $20. Still, that’s four beers or five lattes or a fairly decent haircut (in some cities).

Those who are eligible for a refund can apply online with their ticket info, passport number, or frequent flier card. Those who didn’t fly BA or Virgin can still feel good because, for once, big airlines got caught with their hands in passengers’ pockets.

With most airlines going out of their way to cut costs and nickel and dime passengers with added fees, it might not be the last time something like this happens.

Several BA and Virgin execs involved in the surcharge scandal will be doing some hard time after being charged with fraud.

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Actor on NWA plane strikes a flight attendant and hits an officer

After the issue with the wife of Joel Osteen, here comes another anger management case from the pressurized cabin.

A veteran character actor, E.D. Nixon Jr., was arrested for allegedly assaulting a flight attendant and a police officer at Memphis International Airport on Tuesday.

The 80-year-old actor, the son of a leading organizer in the Montgomery bus boycotts, is accused of striking a flight attendant on a Northwest Airlines plane and then hitting an officer.

Nixon was taken to the local hospital for treatment of high blood pressure and elevated blood sugar before being transported to jail in Memphis.

(He is being held on $1,000 bond, in case anyone is interested in bailing him out.)


Other crazy tales from the sky …


Top off that United frequent flyer account with Award Accelerator

United Airlines just fired up a tool on their website called Award Accelerator, a tool that essentially lets you pay to double or triple earned miles on any of your flights. Basically, you pay a sliding fee on check-in that effectively equates to three cents per mile, then at the end of your flight the airline dumps the bonus into your account.

So say you’re flying 500 miles from Detroit to New York City. Pay fifteen bucks and you can earn 1000 miles for the trip, or pay thirty and you can earn 1500.

So when is this useful?

Well, if you divide the cost of a regular domestic award ticket, 25,000 miles, by 0.03 cents/mile, you get a total of 750$ spent for those miles. In other words, if you bought all of your miles for an award ticket this way you would be paying 750$ for that ticket — too much for any old domestic ticket. So it doesn’t make sense to double or triple your miles on every flight.

The instance in which this tool might be handy, however, is when you need just a few extra miles to reach that award tier from which you can book. You’re at 24,000 miles, you’ll earn 500 on your next trip and want to push that to 25,000, for example. In this case, it makes sense.

Just try not to make a habit out of it.

Galley Gossip: Ma’am, is that a frying pan in your bag?

“Ma’am,” said the TSA agent as he stared at the screen in disbelief.

I gulped. Oh no, here we go, I thought, as I stood in line and watched him sitting on the stool inspecting my bag on the screen in front of him. I smiled a friendly smile and tried to act nonchalant, as if I hadn’t been dreading this moment all day. Man, I knew this was going to happen!

The TSA agent looked at me, and back at the screen. “Is that a frying pan in your suitcase?”

“Yes, sir, that is, in fact, a frying pan in my bag,” I laughed.

All I could do was laugh. Not only had my grandpa given me a cast iron skillet (or two – okay three!), earlier that morning, he’d also given me a pound of potatoes from his garden in Texas. Luckily I found all the items he’d hidden in my bag before leaving for the airport. I only kept one cast iron skillet, and in my defense, it was the smallest one.

“Is everything okay?” I asked the TSA agent as he looked over his shoulder and made eye contact with another agent.

Guess not. Because now there were three agents surrounding the screen. They whispered amongst themselves and studied the frying pan with great intensity. It’s just a frying pan, I wanted to say, but didn’t, because now all three of them were looking at me. I, of course, just smiled and held my breath. Normally, in this kind of situation I’ll crack a joke, say something silly about cooking eggs for the crew, but this time I kept my mouth shut.

NOTE: Always – ALWAYS – keep your mouth shut when TSA is inspecting your bag. And do whatever they say. Whether you like it or not.

It seemed like an eternity before the backup agents walked away from the screen. The one left sitting on the stool just shook his head and didn’t say another word as the conveyor belt started to move again. When my suitcase popped out on the other side I thanked the guy and went on my merry way. That was close. Maybe a little too close.

TSA, I’m sure, has seen it all. And then some! I mean if I’m hauling a frying pan across the country, I wonder what other people are packing in their bags. It got me thinking.

“Excuse me,” I said to a TSA agent standing beside me at the Wendy’s counter at La Guardia airport last week. I had just ordered an iced tea, a little treat before starting a killer three-day trip flying in and out of Miami. (I still don’t know what I was doing on that trip.) After explaining to the TSA agent I was in the process of writing a post about weird things people pack, I went on to ask, “What strange things have you seen on the job?”

As the TSA agent reached for a bag of food, the words, “Nothing too strange,” were mumbled.

“Really?” I said. Now I was completely disappointed. Certainly this person had seen something! I handed a tired looking cashier lady two dollars and grabbed my drink. “I’m surprised to hear that.”

As I punched a straw through the plastic lid, I almost didn’t hear the agent mumble, “Well, there was a lady last week who…”

I spun around. “Who what? Tell me!”

“Kept setting off the security machine. We couldn’t figure out what it was. Finally we had to take her aside and that’s when she told us she was wearing a remote controlled (the following two words are my words – not the TSA agent’s words) body massager.”

My mouth dropped open and my eyes had to be bugging out of my head. “A what!”

“In her underpants,” the agent said matter of fact, as if this kind of thing happened daily, before heading back to work.

Now I’ve never seen anything like that before, and I hope I never do, but once, while flying an international trip, I did happen upon a very strong senior mama carrying two rollaboards down a flight of stairs where the crew van awaited on the tarmac in London.

“Are you a commuter?” I asked eying both bags, one in each hand, as I stood feeling so teeny tiny beside a gigantic 767.

“No, sweetie, this is my Cappuccino maker,” the flight attendant said, nodding at the bag on the right. “I make coffee for the crew in the mornings in my room. You’re welcome to join us if you’d like.”

And I did join in for coffee the next morning, since our layover rooms did not have coffee makers. Just tea pots. We were in London, remember? Thirteen years later I can say that toting a coffee maker across the ocean is not the norm. However, it’s not-not the norm either, because when relaying this story to another flight attendant she laughed and said, “What about flight attendants who bring their sewing machines with them on their layovers?”

Apparently we have a hat maker amongst our ranks.

While I’ve never met the hat guy, I did watch in shock as a flight attendant carried a very large item through airport security and onto the airplane. I must add that the flight attendant dragging the monstrous machine also wore a wet lopsided bee hive of a bun on the side of her head. I couldn’t decide which was more disturbing, the item being hauled through the airport or the hair.

Crazy is on the plane, each and every flight, but usually crazy is sitting in a seat and waiting for a drink – not working the other side of the cart. With me.

“Excuse me, ma’am” I said to the flight attendant with the screwy bun, channeling the TSA agent above. “Is that a vacuum cleaner attached to your bag?”


What other strange things have been found on planes?


Flight attendant suing pastor Joel Osteen’s wife for pre-flight assault

A civil trial pitting a Continental Airlines flight attendant against the wife of Joel Osteen, America’s most popular preacher, began Wednesday in Houston, Texas.

In the suit, the flight attendant, Sharon Brown, is accusing Victoria Osteen of shoving her against an airplane bathroom door and elbowing her in the left breast before a 2005 flight from Houston to Vail. The dispute was allegedly over a stain on Ms. Osteen’s first-class seat.

Although the FAA has already fined Ms. Osteen $3,000 for interfering with a crew member, Ron Hardin, Ms. Osteen’s lawyer, denies her client did anything wrong. “This is a very silly case,” he says.

If she wins the suit, Ms. Brown wants only an apology from Ms. Osteen . No, I’m kidding– she actually wants ten percent of her net worth too.

I’d take an elbow to the left breast for that.

More here.