Another unruly family kicked off plane

by Iva Skoch on

Oh boy, oh boy. Just a couple of weeks ago, I wrote about a family with an autistic child being booted off an American eagle flight for “out-of control” behavior.

Today, another “unruly family” hit the news.

A woman, her 5-month-pregnant sister and four kids were kicked off a flight after they were misbehaving on a Southwest Airlines flight to Phoenix. As they were getting off the plane at Phoenix, airport police were already waiting for them and prevented them from boarding their connection to Seattle, CNN reports.

You can watch the video here. Yeah, emotions definitely ran high here. Glad I wasn’t on that flight!

The interesting thing is that this family, like the one from two weeks ago, also traveled with an autistic child. On top of that, they had one child with cerebral palsy. It seems to me that airlines need to better prepare for more and more families traveling with special-needs children. (And other passengers need to start realizing that in times of cheap mass air travel, there is no divine right to a quiet flight. Hmm, I’m sure that will go over well.)

What strange things have been found on planes?


Click the image to read the bizarre story…

Southwest enters international market

by Grant Martin on

It turns out that all of that hubub we heard about Southwest joining the international market earlier this year was true. And why not? They’re in the best financial situation of any of the current operating airlines — why not expand now while the the competition is faltering? Why not step on the throats of the choking airline industry?

Just today, the Dallas based company announced that they were entering a partnership with Westjet, one of Canada’s largest carriers. The deal will involve sharing flights and operations for a variety of services and will ultimately be implemented in late 2009.

Westjet, in case you’re wondering, is based in Calgary, AB and has focus cities in Edmonton and Vancouver. So this agreement will hopefully make travel from core Southwest sites up to the great north a little easier and less expensive — you also might be able to earn Southwest miles as well.

Details of the agreement are still slim, but as the integration continues we’ll probably get more info on exactly which routes and schedules will be merged between the two airlines. For now, consider this an ominous precursor to Southwest entering (and maybe taking over) the international airline market. Hold on to those shares.

Open Skies: Planning, booking and the concierge service

by Grant Martin on
Since Open Skies only operates one aircraft and flies one route, planning your itinerary is fairly easy. You’re going to be leaving from JFK at 5:30PM and returning from Orly at 10:55 AM. With the recent acquisition of L’avion, the airline plans to increase the frequency of those routes, but for now you only have one option in each direction.

Purchasing a ticket on Open Skies is remarkably easy, with one catch – you have to go to flyopenskies.com to book your ticket — they haven’t integrated their schedule into the Amadeus network yet so you won’t be able to find tickets on Kayak or Orbitz. Once at the homepage, you can easily pick your itinerary departing from either New York or Paris (with pictures, in case you get confused) and dates.

The best part about booking tickets on Open Skies is the concierge service. We’re at the point in the US where many travelers expect terrible service, off-shore customer support centers and general disdain among front-line employees. With respect to this airline, take all of those negative traits and reverse them.

Open Skies’ concierge service is in existence to make your travel experience fluid – not to make it frustrating. If you have any questions or concerns during your travel – at any point – you’re free to call them and get some help. This doesn’t apply to tickets either. In one of my several conversations with Sophia, one of the concierges, I asked if I could get a pizza delivered to the gate in Orly. “Of course,” she said, “what would I like on it?”

There are ten concierges based in Germany who are most friendly and apt. At the end of my journey I really felt as though they took care of me.

Continue onward to online check in or skip ahead to:

Arrival and check in
In flight: Economy
In flight: Prem +
In flight: Biz
Transfer in from Orly
Return trip logistics
The final word

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Open Skies: Online check in

by Grant Martin on

Twenty four hours before departure, I got an email from Open Skies telling me that online check-in was open. I took a quick gander over to the website, plugged in my confirmation number and last name then clicked “Manage my booking”. In turn, the site asked for my passport information then took me to the seat selection website.

This is where things got a little tricky. Things may have been complicated a little because I was on a press ticket with several exceptions in the reservation, so the online system had trouble automatically checking me in. At first I thought that this was a problem with the website (I had the same trouble on the return trip), but I met several people who had successfully checked in online so can only blame my specific reservation.

Given that I had plenty of time to connect the next day, I shrugged off the problem and decided to check in then at the airport.

Continue onward to Arrival and check in or skip ahead to

In flight: Economy
In flight: Prem +
In flight: Biz
Transfer in from Orly
Return trip logistics
The final word

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Open Skies: In flight Economy

by Grant Martin on

Looking at the economy configuration, you don’t immediately see many differences between the Open Skies product and any other transoceanic carrier.

But a closer look at the product reveals the perks. Seats are new, all-leather and surprisingly comfortable. With only about thirty seats in the cabin, there is a quieter, personal feel in the area, which means that if the baby three rows ahead of you starts crying it’s not going to reverberate as dramatically. The back of the plane, rows 18 – 14 make up the economy section with a hard bulkhead at the front, so if you’re concerned about legroom don’t sit in row 14.

Like other transoceanic carriers, both recline and legroom are limited in this section as well (I poked my head around the seat and decided not to recline into the dinner of the woman behind me), but such is the nature of coach.

Once airborne, an Archos 705 portable media player (many with the clear plastic still on the screen) chocked with 20 new releases and 42 TV shows including Ugly Betty, Family Guy and 30 Rock is dropped off. In addition, 66 musical artists with 777 titles are loaded as well as 10 simple interactive games. This In Flight Entertainment (IFE) is standard throughout the aircraft, although the headphones passed out in Economy and Prem + are a little flimsier than those given out in Biz.

Navigating the system is as simple as choosing French or English at startup and tapping what ever menu option you want on the screen. The entire system is refreshingly responsive, unlike many of the IFE that I have tested, which I partially believe is because the systems run independent from the aircraft. So when there’s a glitch in the server or row 10 isn’t working, the flight attendant doesn’t have to reboot the entire system. The bad part about this is that you don’t get integrated into the aircraft computer, so you don’t get GPS or network data, but the pros seem to outweigh these points.

In coach, these system strap to the back of the seat in front of you (or the bulkhead), while Prem + and Biz seats have dedicated arms and slots for the systems.

Meal service still has the same “chicken, pasta or fish” options with similar portions to other carriers. In spite of the portions, all meals are served on ceramic dishes with real flatware, so even if you aren’t eating better food you feel better about eating it. Food service is standard between Economy and Prem + as well, so you won’t be paying extra for that if you opt for second class tickets.

Continue onward to In flight: Prem + or skip ahead to

In flight: Biz
Transfer in from Orly
Return trip logistics
The final word

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